Organisational Behaviour Report: Team Development at Queen's Hospital

This report provides a comprehensive analysis of organisational behaviour within Queen's Hospital, focusing on the dynamics of teamwork and team development in response to an increased patient flow. It explores the significance of teamwork for organisational success, contrasting effective and ineffective team structures based on the Belbin and Tuckman models. The report outlines the application of Belbin's team role theory for assigning roles within a trauma team, and describes the stages of Tuckman's model for effective team building. Furthermore, it examines the impact of group dynamics on performance using Lencioni's theory and discusses organisational philosophies and concepts that inform effective behaviour. The report concludes by recommending effective team development models for Queen's Hospital, justifying their suitability, and highlighting how team development theories and organisational behaviour concepts influence behaviours positively or negatively.

Organisational
Behaviour

Table of Contents
INTRODUCTION...........................................................................................................................1
Teamwork referring to success of company...........................................................................1
Belbin and Tuckman theories and effective team opposed to ineffective team.....................2
Effect of group dynamics on performance using relevant theories........................................5
Organisational philosophies and concepts inform effective behaviour..................................6
Best team development model/s which are effective for Queen’s hospital with justification6
Team development theories and OB concepts influence behaviours positively or negatively7
REFERENCES................................................................................................................................8

INTRODUCTION
Organisational behaviour is the comprehensive study of behavioural patterns of
individuals as well as teams within the confines of a corporation. The interface between
individuals, groups and management forms the core of development of an effective as well as
positive corporate culture. The present project is conducted to gain comprehensibility of team
dynamics as well as organisational behaviour within Queen’s Hospital. This is a renowned
hospital which is run by Barking, Havering and Redbridge University Hospitals NHS Trust. It is
situated in Romford Town Centre, London. A major incident has taken place nearby the
respective hospital which has caused a rush of patients within the hospital in last some time.
Looking upon the huge extent of flow of patients within the medical centre, the management is
intending to develop a trauma team that will effectively attend to the people affected by the
incident and admitted to the hospital.
The project consists of an overview of teamwork in relation to organisational success.
Further, it includes team development and group theories along with the differences underlying
between effective and ineffective team. Further, the impact of team dynamics over performance
is given. In addition to this, it covers organisational philosophies as well as concepts.
Teamwork referring to success of company
Teamwork can be referred to as the process of clubbing of individuals within the confines
of a company to attain a uniform objective. Coordination as well as cooperation, together act as
the key for teamwork to place as per organisational requirements. Teamwork takes place when
individuals belonging to different national as well as cultural backgrounds forget their
differences and work together for the accomplishment of a particular task. Cohesion is witnessed
to be a core element in relation to team and the employees pertaining to an enterprise together
work as one common unit. The employees learn from each other every single day and enhance
their productivity with passing team in order to give priority to team goal over individual goals.
When staff members work together for attaining an objective, it become easier to be achieved
within due course of time. Thus, it can be said that teamwork holds immense significance in the
success of an organisation.
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Belbin and Tuckman theories and effective team opposed to ineffective team
Team can be said to be a group of persons pertaining to an organisation who make use of
their skills and competence for the welfare of team as a whole and attainment of common goal.
Team development and composition is an important part of every organisation, irrespective of
the sector to which it belongs. There are mainly 2 types of teams, namely, effective as well as
ineffective team. The categorisation of a group in either of the 2 categories takes place on the
basis of some key criteria such as clarity of goals, timely accomplishment of objectives, cohesion
among the members and many more.
Effective team: This can be defined as a group whereby individuals have clear
comprehensibility of their roles as well as responsibilities. Also, hereby, the goal is clearly
communicated to each and every member of team by the leader so that there is no confusion or
misunderstanding. Queen’s Hospital aims at development of effective team so that high quality
health care services can be provided to patients and maximum satisfaction can be gained out of
them.
Ineffective Team: Opposed to effective team, this is a type of team whereby individuals
have no clear knowledge of the team goal. The communication channel or technique used hereby
is not effective enough to meet the needs of members. Further, the individual do not possess
clear knowledge of their role within the confine of team. Thus, it can be said that this kind of
time lacks coordination, cooperation and cohesion which are the core of an effective team.
Effective v/s Ineffective Team
Basis Effective team Ineffective team
Decision
making
Effective team takes into account the
view point of every member so that
decision finally reached at, is executed
with the consensus. Whereby individuals
are given an opportunity to portray their
thoughts, they get encouraged and
perform for the attainment of team goal
by applying their skills, knowledge and
competencies.
The members of ineffective team do not
get a chance to voice their views and
opinions regarding any subject matter.
The lack of stipulation of opportunity
for individuals to voice their opinions
instils a sense of discouragement
among the team members and restrains
them from applying their creativity and
uniqueness for timely accomplishment
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of goals.
Underlying
goals
Hereby, the team leader effectively
communicates the goal to each and every
member so as to avoid any chances of
misunderstanding and to ensure that the
objective is achieved collaboratively
within the predefined course of time.
This is a team whereby the leader does
not much take initiative or even if they
take efforts, the communication is not
effective enough to make the members
comprehend the team goal clearly. This
results in occurrence of
misunderstandings, confusions and
conflicts among the team members. As
a result of this, goals are not achieved
by ineffective team in predetermined
time frame.
As the number of admissions within the confines of Queen’s Hospital has increased
owing to the occurrence of a nearby incident, the management of this hospital has come up with
the idea of developing a trauma team. This group of individuals will specifically attend to the
people who are affected by the concerned nearby incident. In this relation, the roles would be
allotted to staff members of the hospital in accordance with the application of Belbin
Team Role theory.
Belbin’s Team Role theory
This theory is keen on assignment of roles and responsibilities to individuals belonging to
a team as per their behavioural characteristics and their manner of working. The description of
all the roles and its prerequisites that need to be taken into account by Queen’s Hospital are
given as follows:-
Plant: This role is usually allotted to an individual who possess the capability of holding
the accountability for development of healthy relationship with clients and suppliers. This being
one of the most crucial roles would be assigned to a staff member who has an experience of over
5 years within the respective hospital.
Resource Allocator: This is a role which is assigned to an individual possessing the
ability to allocate resources among all the members of group. This role in respect to trauma team
within Queen’s hospital would be given to an individual who is reluctant on optimum usage of
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resources. This role is important within the trauma team as the department is already short of
staff members as well as resources. This would ensure the stipulation of health care facilities to
patients by capitalising on the available resources.
Co-ordinator: This role is allotted to that person who has the capability to align the
behavioural conduct of personnel towards the predetermined goals and objectives set for the
team so that these can be attained in a timely manner.
Shaper: This role is assigned to that individual within who has the capability of driving
the group in a positive manner so that the tasks are completed within due course of time. In
relation to trauma team, the senior most person or the leader would give direction or guidance to
other members.
Monitor evaluator: The role of monitor evaluator pertains to a person who can devise
non partial decisions, without being subject to any personal or professional second thought about
a person or group. This would be a crucial role within the trauma team as the patients have to be
given prompt treatment for which accurate and timely decisions need to be taken.
Team-worker: This individual focuses on creation of positive spirit within the group so
that the members can work as per organisational requirements. With respect to trauma team, this
is an important responsibility which is given to a key person who can fulfil the duty well.
Implementer: Within the trauma team of Queen’s hospital, this role will be allotted to a
person who can execute strategies to deal with the patients in an effective manner and provide
them emergency health care services as per their requirements.
Completer Finisher: This member of the trauma team would scrutinise the work done by
other members to identify defaulters and defaults and thereby executing improvements to
provide best quality services to patients affected by the nearby incident.
Specialist- This is an individual who renders suggestions which can aid in effective
execution of strategies. This role would be allotted to an experienced staff member within the
trauma team who can provide suggestions keeping in mind the constraints related to staff
members and resources in A&E department.
Tuckman and Jensen's model to make effective team
Bruce Tuckman and Jensen’s model of team development mainly have 5 stages. All the
stages significantly play an essential role in the team development, achieving goals and finding
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solutions for a problem. With the application of this model, Queens’s hospital management
would effectively be able to make an effective team:
Forming: It is the first stage whereby the team members meet each other and share their
experiences. Along with this project goal as well as the manner through which goals can be
accomplished are discussed in this stage. With the implication of forming stage, trauma team
members would be able to know about each other that further lead them to perform their goals in
well defined manner.
Storming: At this stage, workers productively argue with each other while sharing their
ideas, views, opinions on a project. This stage mainly raises conflicts among member. It is
essential for team leader to resolve issue that has been faced by team members and give proper
guidance. Storming phase would aid trauma team members to resolve the problems of patients
and perform their responsibilities in best effective manner.
Norming: This stage leads team members to agree to work together, as in this ideas,
differences and opinions of each and every individual within a team get respected. With the help
of this cooperation from trauma members can fulfil their responsibilities and can perform their
goals with more positive outcomes.
Performing: At this stage, trust generates between team members further it has been
defined that without interference of team leader team members take decision, solve their
problems and perform their activities in well-defined manner with high level functioning. With
the implementation of the performing stage team members can perform their duties without
gaining supervision of leader.
Adjourning: Adjoining is a last stage in which project gets completed. Main motive of
this stage is to wrap up the team and further provide direction to them towards new project. In
Queen’s Hospital, this stage would aid formative closures of activities and further guide trauma
team member towards new direction.
Effect of group dynamics on performance using relevant theories
Lencioni’s Central Theory is taken into use by an organisation to develop an effective
team. The components of this theory are regarded as the elements of team dynamics. In this
relation, the management of Queen’s hospital ensures that the team which is created to deal with
the sudden excessive flow of patients lately meets the criterion of all the elements of this theory.
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In this relation, there are mainly 5 elements which together comprise the development of an
effective team. Such elements are briefly explained as follows:-
1. Trust: The members of the group should place trust in each other’s abilities.
2. Healthy conflict: The individuals belonging to the group should participate in productive
conflicts so as to give rise to emergence of new ideas and thoughts.
3. Commitment: The individuals belonging to group should have immense dedication and
loyalty towards their work and their actions should be collaboratively aligned with goal
of team.
4. Accountability: Each and every individual belonging to the team should hold
accountability towards the leader and report the end results of the day to leader. This
enables the leader to stay updated regarding the overall team performance.
5. Result focussed: The personnel belonging to group should emphasize upon execution of
tasks as per the requirements of team so that the collaborative action can yield favourable
outcomes for the company.
Group dynamics by way of ensuring the fulfilment of all the above defined criteria would
aid Queen’s hospital in effectively executing care services as per the demands and needs of
service users. It would facilitate collaborative working atmosphere along with the timely
execution of performance by members of the trauma team.
Organisational philosophies and concepts inform effective behaviour
Organisational philosophies and concepts such as Path-goal leadership and Contingency
theory ensure the development of a positive atmosphere with the organisational leader selecting
the most appropriate leadership style that can suit the behavioural pattern of employees. Through
this, the leader of trauma team within Queen’s hospital would be able to ensure the development
of healthy relations between management and employees so that high quality care services can
be collaboratively provided to patients being hurriedly admitted to hospital.
Best team development model/s which are effective for Queen’s hospital with justification
As per the scenario of Queen’s hospital, Tuckman and Belbin team theories would be
most effective as these would ensure that an effective trauma team is developed whereby the
staff members are provided roles as per their innate characteristics. The trauma team would be
able to meet the needs and demands of patients in a timely manner and ensure that none of them
is devoid of the emergency care services.
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Team development theories and OB concepts influence behaviours positively or negatively
Team development theories such as Belbin and Tuckman and OB concepts such as Path
Goal leadership and contingency theory ensure that a positive atmosphere is created within the
confines of the organisation. This tends to inflate the productivity level of employees as they get
motivated to perform in the best manner for the company. In relation to Queen’s hospitals, such
theories and philosophies would have a positive impact over the behaviours in workplace and
ensure the persons admitted to the hospitals are provided with timely and satisfactory level of
services in emergency.
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