Organisational Behaviour: McDonald's Report on Employee Behavior

This report delves into the organisational behaviour of McDonald's, examining the impact of culture, politics, and power on employee behaviour. It evaluates content and process theories of motivation, alongside motivational techniques employed to influence worker behaviour. The report explores the relationship between culture, politics, power, and motivation, including an analysis of team development theories and their relevance in fostering dynamic cooperation. The concept and philosophy of organisational behaviour are discussed, along with its applications, positive and negative influences, and the usefulness of theories in team development. The report provides insights into how McDonald's manages its employees, focusing on strategies to enhance performance and achieve organisational goals. The report covers key aspects of employee motivation, including the use of content and process theories, and the impact of culture and power dynamics on team effectiveness.

ORGANISATIONAL
BEHAVIOUR

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK...............................................................................................................................................1
1) Impact of organisational culture, politics and power on behaviour of employees.................1
2) Evaluation of content and process theories of motivation for attaining goals........................2
3) Evaluation of motivational techniques which influence behaviour of workers......................3
4) Relationship between culture, political, power and motivation..............................................3
5) Team development theory......................................................................................................4
6) Relevance of team building theories in producing dynamic cooperation...............................5
7) Concept and philosophy of organisational behaviour.............................................................6
8) Applications of concepts.........................................................................................................7
9) Positive and negative influence of organisational behaviour.................................................7
10) Analysis of usefulness of theories of team development......................................................7
CONCLUSION................................................................................................................................8
BIBLIOGRAPHY............................................................................................................................9

INTRODUCTION
Organisational behaviour is a concept through which different reactions and
performances of the employees working in a firm can be studied. Therefore it is an area of study
that helps in understanding structure and way how an individual behave and also group influence
are studied with this approach (Adeniji, 2011). There are various theories which are used by
companies to study the behaviour of employees this will assist them to know how manpower has
to be treated and what all are plans and strategies that can be performed to mould their
behaviours so as to make them according to attain all organisational goals and objective in
effective manner.
Behaviour study plays an important part in an association, subsequently McDonald is
executing few viewpoints and speculations for better comprehension of the manpower who are
working at various levels. In this report authoritative conduct of referred organization will be
performing to know how representatives' operations can be improved and individual and shared
objectives can be coordinated.
TASK
1) Impact of organisational culture, politics and power on behaviour of employees
Culture, politics and power are the elements that has its presence in an organisation. This
helps a firm to run its operations and activities in an effective manner. They have direct contact
with employees and all workers of the firm.
1. Organisational culture is a set of values, beliefs and thoughts that defines the way an
employee will be behaving in an organisation on different ways. These values which
company pertains has a big role which can influence people who are working in
McDonald company. The behaviour of individual and the team has impact on culture and
this will directly affect all their performance at work place (Dobrow, 2013). The
employees of firm will lead to work with more efforts, if they clearly understand
organisational culture. But the major problem is that their personal culture do not meet
with organisational culture and thus this will lead in hamper out their working. And
productivity will also get affected. Therefore employees resist the cultural aspects of
company.
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2. Politics are those plans mostly that are performed behind the scene, so as to compete in
the market and also to implement new changes in an organisation. It also has a great
impact on individual as well as a team and over all impact that falls is upon their
performances. It will directly decrease the productivity of employees also changes takes
place in attitude of them. If plotting and planning are performed in the organisation then
whole environment of the company will get affected by this and bonds of employees and
employers also get spoiled (Foy and et.al, 2011). Employees get demotivated with this
and whole performances and operations get down totally.
3. Power is authorities and capabilities to perform particular thing in a different manner.
The power in an organisation is good but it also have a negative impact upon employees
behaviour and performances. Many times conflict get arises as the changes takes place
and most of them resists that. Changes are part of life but to accept that is a big challenge
hence problems get arises which directly affect the productivity of company.
2) Evaluation of content and process theories of motivation for attaining goals.
The content and process theories are two very important theoretical bodies which helps in
studying motivation. Organization are using these theories as to motivate their employees so that
they can effectively perform all those task which are allotted to them.
Content theories are those which focuses upon the factors of an individual which energises,
sustain, directs and stop behaviour. There are many modals that lies under content theories-
Maslow's need hierarchy theory, Herzberg theory, Alderfer theory and McClelland theory.
Whereas the process theory of motivation theory helps in description and analysis of
different behaviours that how one behaves as energise sustain, direct and stop behaviour. It also
includes many modals like Expectancy, reinforcement theory etc.
McDonald is using both motivational methods as to motivate their employees. In content method
need theory is the basic concept that is selected by firm as because employees will only get
motivated when the primary needs get accomplished hence the main focus is upon availing and
trying to fulfil wants of employees which can satisfy them in their living (Gabriel and et. al,
2015). And also process theory of motivation's equity modal is been used by company as
because it helps in assessing performances and enhancement that is been taking place among the
employees in a team. This approach is very useful in the company and it helps in perceiving
major difference between workers and the level of efforts that they are implementing in a given
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to them to perform. This will promote to bring equality among all and performance can be
enhanced of each and every person who are working in an organisation in a team. In the
company employees are paid bonus each month, the manager beliefs that maintaining standards
are very necessary to motivate all human resources of firm. Also few employees are selected for
the tour so that they can perform more harder and can be loyal as the company is paying more
attention on them as to motivate them and to retain them in the company for long term purpose.
3) Evaluation of motivational techniques which influence behaviour of workers.
According to Hafenbrack, Kinias and Barsade, (2014)Motivational techniques are tools
which are used by the company to motivate the employees of organisation. This will help in
creating positive and healthy environment at workplace. Several principles and modals are used
by company with help of motivational techniques. Motivational techniques used by company are
effective that can be analysed with help of several tools like by measuring the productivity of
company, employees performances can be evaluated if results are in positive manner with this it
can be judged that tools which are used are very effective and it will directly aid in attaining
objectives and goals of the firm. Asserted by Hashim and Wok, (2014) employees will more
concentrate towards work and they will also try to put themselves voluntarily in the operations
and functions of firm. They will suggest and advices certain things as they have become loyal to
firm.
Company can judge effectiveness with help of analysing behaviour of employees, whether they
are acting supportively with company's culture and norm or not. Are they satisfied with their jobs
or not. As declared by Inesi and et.al, (2011) turnover rates of the employees will also reduce if
use of motivational technologies are effectively implemented by McDonald. Company will wish
to support employees so as they can push themselves towards attainment of organisational goals
and objectives.
4) Relationship between culture, political, power and motivation
Organisational culture, politics and power is the aspect which are present in the
organisation as it helps in the proper and smooth functioning of organisation's operations and
activities. All these three aspects have a direct connections with motivational factors of the
employees in an organisation. Every organisation has its own cultures and values similarly
McDonald's also has its culture, belief and values that has to be very effectively and strictly
followed by each and every individual performing actions in it. There are some rules, norm and
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values that may be same or may varies as employees are having different background. Hence this
can influence motivation of the employees. If cultures and value are similar to the employee's
then their level of motivation become very high but in case values varies between firm and
employees then their morale get down and also they will not be able to perform effectively what
so ever tasks are allotted to them.
Power and politics are aspects which are also very necessary for firm as to manage and
control several actions of company, power are not delegated to all, only the higher authorities
has the liability to implement them to the employees of lower level this can be a factors that can
demotivate manpower of operational level of the company due to this conflicting situation get
arises in it which can affect the productivity and performance level of employees. (Lumley and
et. al, 2011). Employees will get disappointed with this and will not able to perform effectively
which will directly impact motivation and behaviour of employees. Thus, every element are
interconnected with each other, with the help of this an effective team can be build if cultures,
politics powers are used in an appropriate manner.
Effective team are those who performs task in motivational manner, accepts all
challenges that are arising on the way and they very positively adapt them as an experience.
Effective team has capabilities to overcome all occurring issues and problems and they always
treat and face changes as a learning and they implement them in their life this way they improve
themselves and also get motivated compared with ineffective team.
5) Team development theory
Team is a group of people who are working together for a certain goals and objectives in
an organisation. Team word itself defines as to working in a coordinative manner. T- Together,
E- Everyone, A- Achieve and M- More. Hence a team is a group of many people who are having
different skills and knowledges they work and perform several tasks and operations together and
are willing to attain a certain objectives and goals. As to develop a good and effective team it is
very necessary for McDonald to implement various theories which will be very helpful for firm
to carry out operations and to motivate employees of the firm (Misra and Puri, 2011).
Tuckman's Teamwork theory is an aspect which helps in developing an effective team which is
very helpful for firm to effectively perform all its activities and functions. It has basically four
phases-
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 Forming- This is a phase where employees are not indulged with each other hence at this
stage employees search for a place in different teams. Two techniques are used here
where one is involved in developing new team where as in second employees are trying
to get into a team which is already get build earlier.
 Storming- At this stage workers begin feeling themselves as a team in which they have
get into. At this stage employees will be going about as a challenge for each other and
they are giving extreme rivalry to each other inside a group (Nyberg and et. al, 2011).
Clashes and contrasts additionally get emerge here, which can be an issue where
execution get influenced in the organization.
 Norming- here employees of the team get together and star making bonds and healthy
relationship with each other, ground rules are made, different process are developed and
also they convey each and every things to each member of team this help in making clear
every concept and operations that they as a team is performing.
 Performing- This is a stage where all concern for both building relationship and in
performing the given tasks . They work in very effective manner are their performance
are delivered successfully.
John Adair team developing method-
 Developing individual- This is first stage of team development where initially employees
are to be developed being individual personnel. It is very essential as because until and
unless an individual does not get developed he can not be able to involve in other tasks
and operations of firm.
 Building team and maintaining team- At this stage teams formation takes place where
individual employees are made to work with a team this will help in building bonds and
relationship with each other.
 Achieving task- At last different operations are performed in a team in effective manner
which will help in attaining the objectives of tasks and actions. This will help in
indulging employees to perform effectively and together which will aid. to attain personal
and organisational goal as well.
6) Relevance of team building theories in producing dynamic cooperation
Team developing aspect is a very important and essential element which is used by the
firm to produce good bonds and relationship among every employees so that situations of
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conflicts can be managed (Okurame, 2012). This will also help in tapping hidden talents of
employees and can be groomed and exposed with other employees this can motivate one and will
help them to get into the culture of organisation. Team developing is a tool which helps in
creating a bond among employees who are to be working in a team this will positively impact
upon whole team and will improve morale of each and every employees of a team. With the help
of this changes and challenges can be able to accept by employees which will lead in attaining
group goals and objectives. Different process and procedures can also be get improved, and over
all productivity can get enhanced. Different teams have different values and objectives that can
also be get attained if proper and effective team building can be done by management of
organisation (Salin and Hoel, 2011). Those who were having problems and are in a conflict
situations can also be able to resolve them effectively and operations and tasks can be performed
appropriately.
7) Concept and philosophy of organisational behaviour
The concepts of the organisation behaviour is based on two key elements. The key
elements i.e. nature of people and nature of organisation are described as follows:-
 Nature of people:- The basic characteristics and qualities which personifies the
individuals within organisation are included under nature of people. The personnels of
business concern can posses similar nature or it may unique. The nature of personnels
within the organisation can be affected by many factors. Nature of person within
organisation directly gets affected by individual differences. All personnels in business
posses different qualities and all are unique this influences nature of person. The
behaviour of the individual can be influenced by motivational factors (Suppiah and Singh
Sandhu, 2011). The motivation tends to change nature of common personalities within
organisation.
 Nature of Organisation:- Nature is a opportunities which is provided by a organisation
in global business world. The character of the McDonald's is defined under nature. The
nature of organisation have two assumptions i.e. social system and mutual interest. Social
system states that business are operated and systematically managed by social and
physiological laws. The organisation behaviour is only developed by individuals of
organisation without individuals organisation can not operate. The business supports
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individuals in satisfying their needs and wants and these individuals helps ion achieving
goals and objectives of organisation.
8) Applications of concepts
The concept of organisational behaviour is understanding both people and elements of
business, hence it is very essential for the company to implement the basic concepts and
philosophies. The people and organisation can be effectively carry out to perform in the
company as because it will help in the development of motivation and team in firm. In different
situations in the company has to execute the concept of organisational behaviours as because it
will help in understanding several aspects that can take arise in it if it is not done effectively then
company can face problems regarding performances and results of it and also aims and
objectives can not be able to attain in successful manner (Teh and Sun, 2012).
9) Positive and negative influence of organisational behaviour
In the organisation behaviour, there are some positive impacts of the behaviour and some
negative impacts. And both are affect the productivity and growth of the organisation. The
positive impacts of behaviour humans in company are:
 In the organisation if the behaviour of the employees is good to everyone, then
they all are work in a team and work for achieving the goals or objectives.
 From the positive behaviour, the company relationship between the top
management and between the employees will be good and healthy.
 If the employees are good to each other and support each other, then it helps in
increase the sales of the company and also enhances the productivity and growth.
 The employees perform well and the performance level of employees will be
increased and they will retain in the company because of positive behaviour of
organisation.
There are some negative impacts of human behaviour:
 In the organisation if the behaviour of employee is not good then their
performance will be down and it causes the productivity of company.
 From negative behaviour the employees do not take any interest in work and they
can leave the organisation.
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10) Analysis of usefulness of theories of team development
Both the theories are helpful in making an effective team because with the help of both of
them an organisation can attain all of their objectives in a systematic manner (Wilkinson and
et .al, 2014). Tuckman and John Adair theories represent that for a unit an individual first have to
analyse itself and make him according to the team nature. For this various number of stages it
should have to follow. All the stages are helpful in making an individual efficient to maintain
and lead a team. For working in a unit it is compulsory to remove all of the internal issues aside
and maintain a healthy and friendly behaviour each other. Without a team an organisation will
not able to achieve all of their targets in a systematic manner with optimum utilisation of
resources.
CONCLUSION
In this report organisational culture, power and politics are described. The behaviour of
employees are studied and how it can fluctuated with impact of these organisational factors.
Different theories of motivation are studied which are very essential to be implemented in an
organisation so that cited firm can understand in what manner employees have to be treated and
which motivational theory can be best tools for firm to carry out operations and functions in an
organisation. Effectiveness of motivational tools has been evaluated by analysing performance
and improvement of employees in their actions.
Concept of team building has been conclude and also different theories are studied
regarding building up the team it will help company to enhance the productivity and performance
of employees in a team. Concepts and philosophy of organisational behaviour is introduced for
better understanding of several concepts that are important for the firm. Its application in firm at
different level and in various situation has also been concluded. Positive and negative impact of
concept is been described to understand its influence upon employee's behaviour. The usefulness
of team development upon organisational behaviours has also been understand.
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BIBLIOGRAPHY
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