Organisational Behaviour Report: Busaba Eathai Analysis and Strategies

This report provides an analysis of organisational behaviour, focusing on the UK-based restaurant chain, Busaba Eathai. It explores how organisational culture, power dynamics, and political influences impact individual and team performance. The report delves into Handy's typology, examining power, task, person, and role cultures within the context of Busaba Eathai, highlighting both positive and negative impacts. It further investigates motivational theories and the influence of reward and coercive power. The report also discusses the characteristics of effective and ineffective teams, offering insights into fostering a positive and productive work environment at Busaba Eathai, and the impact of organizational politics.

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
Culture power and politics affect individual and team behaviour in an organisation.....................3
TASK 2............................................................................................................................................6
How to influence behaviour of others by adopting motivational theories.......................................6
TASK 3............................................................................................................................................8
Effective team as opposed to and ineffective team..........................................................................8
TASK 4............................................................................................................................................8
Concept and philosophies of organisational behaviour within situations........................................8
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Thank you for your work on Organisational Behaviour. I have looked at your assignment
and highlighted some area with red that you must revise. Please check the highlighted
areas and send back for correction.
Organisational behaviour is a quite important aspect which deals with overall behaviour and
attitude of individuals in an organisation. Various internal and external factors that affect growth
and productivity have also been mentioned in this report. By adopting organisational behaviour,
it has been understood that if a manager uses this approach then it may be quite beneficial for the
company (Kitchin, 2017). This report has been framed on Basuba Eathai which is a UK based
chain of hotels. It is headquartered currently in London and is earning great benefits. This report
encompasses various elements such as influence of organisational culture on team as well as
individual performance. Also, this report explains various motivational theories (process and
content) along with team development theories and approaches. Lastly this report also focusses
on effective as well as ineffective team.
Good effort
: Provide overview of Busaba Restaurant before you start task 1
Apart from this, Busaba Eathai is a multinational chain restaurant based in London, UK.
It has around 24 restaurants all over UK and has brought about a new modification in their hotel
which is bringing in multicultural staff from various regions. It is currently operating as the best
Thai restaurant in UK and also has been awarded in Prestigious London Awards within 3 months
from its introduction period. Managers of Busaba Eathai are known for their services and
customer services
TASK 1 - Culture power and politics affect individual and team behaviour in an
organisation.
Organisational behaviour refers to a concept which aims at continuous examination of human
behaviour along with their attitude and performance in an organisation. Main aim of leaders and
managers behind practising organisational behaviour is to develop a formal and stable approach
which helps in maximising performance and productivity of individuals. Organisational
behaviour comprises of various components and factors such as power, politics and culture
4

which are expected to affect performance of individuals. Managers of Basuba Eathai have
chosen to implement Handy's typology in their organisational culture so as to be effective in their
operations. Various key elements of Handy's typology have further been stated as under:
Organisational culture: It is an important tool which helps in judging or examining behaviour
and attitude of individuals. This is usually done through a number of elements such as
assumptions of individuals, beliefs, thoughts, values etc (Elsmore, 2017). Organisational culture
plays a quite important role in behaviour of individuals and the way they interact or perform
within groups. Culture mainly includes a company norms, values, systems and vision.
Organisational culture mainly impacts upon the way in which an individual and a group in an
organisation interact with other that include, clients and shareholders.
In relation to Basuba Eathai which is chain of restaurants in UK handy's typology has been
followed. Various elements of this theory have further been mentioned as under:
Note
1: You showed good effort in organizational culture
Power Culture: In this theory, power culture is an important tool which states that power is
authorised in the hands of few top-level managers. In this type of culture organisations and their
decision making remains centralised in the hands of senior managers. In case of Basuba Eathai it
has been analysed that power and decision making usually lies in the hands of superiors (Weng
and et. al., 2015). This type of culture is helpful as managers provide rewards to deserving
candidates. This further lends a stable and sustainable image to the company. This further lends
a stable and sustainable image to the company. In context of Busaba Eathai it has been examined
that managers follow a mixed culture which is a combination of power culture and task culture
as well.
Good effort on this culture type and linkage to Busaba. However, you could improve your grade
when you critically evaluate this culture type and link to Busaba. For example, Your opinion on
the fact or finding of culture type to what extent it is true and to what extent it agrees
with others
5

Task culture: Task culture focusses on timely completion of tasks. As per this approach main
aim of a business concern is to timely complete their tasks within a specified time frame. By
doing so business will be able to achieve a stable and sustainable image in market. Task culture
is more flexible and is of horizontal nature. Managers of Basuba Eathai form effective teams that
are divided based on tasks which help in timely completion of tasks. This will help Basuba
Eathai in formulating a positive communication flow in their working structure and encourage
their employees to work in a collaborative manner. This culture in context of Busaba Eathai is
important as by adopting such a culture a positive work environment will be created in their
organisation.
Good effort on this culture type and linkage to Busaba. However, you could improve your grade
when you critically evaluate this culture type and link to Busaba. For example, Your opinion on
the fact or finding of culture type to what extent it is true and to what extent it agrees
with others
Person Culture: Person culture forms an integral part of an organisation where power lies in the
hands of each and every individual i.e. power in such business concerns is generally
decentralised. This culture is not effective as people in such culture treat themselves superior
from one another. In context of Busaba Eathai it has been determined that person culture is
absent in their branches which should be adopted so as to develop a sense of belongingness in
their employees.
Good effort on this culture type and linkage to Busaba. However, you could improve your grade
when you critically evaluate this culture type and link to Busaba. For example, Your opinion on
the fact or finding of culture type to what extent it is true and to what extent it agrees
with others
Role Culture: In role culture, company put more focus to achieve rules and procedures. Power
in this type of culture is based as per the position of an individual. This culture mainly has
hierarchical bureaucracy. Authorities that are given to an individual in this culture are of highly
defined and of formal structure.
In relation to Basuba Eathai it has examined that managers adopt Handy's typology in their
organisational structure and culture for effective decision making. By adopting this culture
managers will be able to achieve their goals and objectives within a specified time frame. This
typology will benefit managers of company to allot power to individual as per according to their
skills and competence (Katou, 2015).
6

Authorities that are given to an individual in this culture are of highly defined and of
formal structure. This type of culture is absent in Busaba Eathai and further should not be
promoted. This will help in building effectiveness in a company.
Good effort on this culture type and linkage to Busaba. However, you could improve your grade
when you critically evaluate this culture type and link to Busaba. For example, Your opinion on
the fact or finding of culture type to what extent it is true and to what extent it agrees
with others
Impact of culture: Culture is a vast aspect which states overall working conditions and
atmosphere that is present in a business concern. There are a number of factors that may affect
organisational functioning either directly or indirectly. Hence in relation to Basuba Eathai it has
been stated that it is main aim of managers to formulate effective strategies which will help in
maintaining a positive and healthy working conditions in their hotels. Also, it enhances
productivity of workers and provides them a stable working environment.
Positive Impact: By adopting a positive culture in their organisation, managers of Basuba Eathai
can ensure better performance and productivity. Also, it helps in building morale of employees.
In addition to this, company can increase their productivity and profitability in effective manner
and accomplish their target within proper time frame.
Negative Impact: A weak organisation culture hampers performance and of an organisation in
competitive market (Mohammad and et. al., 2015).
Impact of Politics: Politics is an important tool which creates uneasiness and unhealthy work
environment in an organisation. Political situations tend to arise in a business concern whenever
managers or employees try being superior or manipulative in their approach. It is basically an
unethical and unhealthy process by which employees tend to gain status and power. In context of
Basuba Eathai it has been examined that managers need to ensure that no unhealthy and
unethical politics is existent in their company. This helps in ensuring higher productivity.
Politics is an integral part of almost every business concern and exists in a few branches of
Busaba as well hence it is necessary that maangers shuold adopt healthy practices to eradicate it.
7

Good effort on this politics and linkage to Busaba. However, you could improve your grade
when you critically evaluate this politics and link to Busaba. For example, Your opinion on the
fact or finding of politics to what extent it is true and to what extent it agrees with others
Positive impact: Politics helps an individual to gain various advantages from other person. As
with this a person can complete their task in a given time frame. For example, if an individual is
not able complete their allotted task in a unique manner then they can take idea of other person to
finish their task and show that in front of their superiors and earn reward.
Negative impact: Ineffective or unhealthy political conditions create a quite unhealthy and
negative working environment in a business. This further hamper overall productivity of a
company and deteriorates performance and productivity of employees. Furthermore, it may
many a times even have a major effect on brand image of a business.
Power in organisation
Power is a name given to authority which helps managers and leaders in influencing or inspiring
their subordinates to complete a given task (Boddy, 2015). Various types of power have further
been stated as under:
Reward power: In reward power, managers are authorized to offer reward to an employee as per
their level of performance. Reward power, can be in the form of salary increment, bonus,
promotion etc.
Coercive power: In coercive power, mangers are fully authorized to punish their subordinates
and employees. They can give them threat of demotion, dismissal and suspension.
In context of Busaba Eathai it has been determined that managers of branches other than
London have undertaken coercive power in their business concern. Hence it creates a sense of
lack of motivation in employees. Hence in this case to build up morale of employees it is quite
important that managers focus on reward power so that efficiency and effectiveness of
employees remains intact.
Good effort on this politics and linkage to Busaba. However, you could improve your grade
when you critically evaluate this politics and link to Busaba. For example, Your opinion on the
fact or finding of politics to what extent it is true and to what extent it agrees with others
8

Positive impact: Power lays a quite significant impact on performance of individuals and boosts
their morale by great extents. It further maximises performance and motivation quotient in
employees.
Negative impact: As per coercive power it is a negative approach will further lessen a sense of
belongingness and loyalty in employees (Ruck, Welch and Menara, 2017). If any business
employs such a culture it may tend to loosen motivation and productivity of employees.
Recommendations: By adopting various organisational cultures it has been examined that
Busaba Eathai will gain profits only if they provide a healthy working environment to their
employees. Also it has been recommended that managers should timely provide training to
employees so that their skills remains effective. No unethical or illegal business practices should
be conducted which will further build morale of employees in Busaba.
Draw recommendations. Please see assignment brief
TASK 2 - How to influence behaviour of others by adopting motivational theories.
Motivation: Motivation is a key ingredient of each individual’s personality. It refers to a desire
that helps people in moving towards their goals and successfully achieving them as well. It is the
main driving tool in an individual's personality which helps them in achieving goals and
objectives within a specified time frame. This can be in the form of internal or external factors
and interaction of both conscious as well as unconscious factors must be ensured. Various types
of motivation have further been mentioned as under:
Intrinsic motivation: It is a type of motivation which refers to behaviour and attitude of
individuals that is gained by adopting various internal tools and rewards. It is self-applied in
nature and gets evolved only in case of direct relationships between individuals as well as their
working situations. It happens to be an essential element in training and boosting morale of
employees.
9

Extrinsic motivation: Extrinsic motivation refers to a tool that focusses on behaviour of
individuals that gets driven by rewards. It can also be known as an operant conditioning where
basically rewards and punishments are employed so as to enhance effectiveness in behaviour of
individuals (Cherry, 2017). For an example, employees receiving extra amount for performing a
task is a source of extrinsic motivation.
Furthermore, various motivational theories have also been stated which will help in raising
morale of employees in Basuba Eathai.
Herzberg two factor theory: This theory of motivation was proposed by Fredrick Herzberg in
1951 and is also known as motivation hygiene theory or dual factor theory. As per this theory job
satisfaction in individuals is dependent upon two factors i.e. factors that drive satisfaction and
factors that do not promote satisfaction. This theory helps leaders and managers in enhancing
performance and productivity of individuals at workplace. The two factors of motivation have
further been discussed as under:
Hygiene factors: Factors that drive motivation in employees mindset at their organisation. These
factors are important but cannot provide long term satisfaction to employees (Hall and et. al.,
2016). Hygiene factors is a name given to factors which motivate and satisfy employees when
they are present in substantial and adequate amounts. These factors are generally extrinsic in
nature and are not present in minds of people. Various examples of hygiene factors include pay,
policies of a company, physical benefits, fringe benefits etc. In context of Busaba Eathai it has
been examined that managers can use this theory for motivating their employees and developing
a sense of belongingness in them. Also it will be help in enhancing overall productivity of
employees.
Motivational factors: Factors that yield optimism and positivity in the minds of people are
referred to as motivational factors. These factors are inherent in nature and motivate and
promote employees so that they can perform with greater effectiveness and efficiency. These
factors form a major part of performance of employees and are also known as satisfiers. Example
of motivational factors include recognition, sense of belongingness, growth aspects etc. These
factors form an integral part of every business. Hence in context of Busaba Eathai it has been
determined that employees should be provided ample of funds and resources so as to develop
10

and bulid their motivational quotient. This factor is substantially absent in the minds of people in
Busaba Eathai. Good effort, but you have to link this to Busaba. However, you could improve
your grade when you critically evaluate this this motivational model and link to Busaba. For
example, Your opinion on the fact or finding of this motivational model to what extent it is
true and to what extent it agrees with others
Adam's equity theory: It is an important motivational theory which was proposed by Professor
John Adams who was a behavioural psychologist by profession. This theory studies various key
elements that affect performance of employees along with their interrelationship with
performance. This theory has been constructed and based on a belief that employees tend to get
demotivated if they feel that their efforts are greater than results obtained.
This theory considers a balance between inputs and outputs so as to achieve organisational
objectives (Kallio, Kallio and Blomberg, 2015). Managers of Basuba Eathai use this theory to
motivate and satisfy their employees. For this they further need to adopt various tools and
techniques which ensure that employees efforts do not get wasted and they can achieve a higher
growth and productivity.
Good effort, but you have to link this to Busaba. However, you could improve your grade when
you critically evaluate this this motivational model and link to Busaba. For example, Your
opinion on the fact or finding of this motivational model to what extent it is true and to
what extent it agrees with others
TASK 3 - Covered in PPT.
TASK 4 - Concept and philosophies of organisational behaviour within situations.
Managers and leaders of Basuba Eathai have decided about adopting organisational and team
culture in their organisational structure so as to operate with absolute efficiency and
effectiveness. Also, managers should clearly brief their employees regarding important details of
organisational functioning. Furthermore, managers should also adopt various strategies and
policies that influence workers. Various key factors which have been adopted by managers of
Basuba Eathai have been mentioned as under:
11

Integrity: Integrity refers to reputation and goodwill of a company in external competitive
market. Integrity of a firm can only remain stable only when a business concern offers excellent
quality goods and services to its customers (Geppert, 2017).
Responsibility: Managers and leaders should always allot roles and functions to members of an
organisation based on their skills and area of expertise. This will help in ensuring that each and
every task has been performed with greater effectiveness and efficiency.
Path goal leadership theory: Path goal leadership theory is an important tool which is
undertaken by managers and leaders to maintain effectiveness in their organisational culture. In
context of Basuba Eathai it is important managers and leaders of the hotel guide and motivate
employees in an effective manner so that their overall productivity and performance can get
enhanced. This helps their business to develop a strong and stable market image and gain a
strategic edge over rival firms. Path goal leadership theory follows a formative process which
includes a number of steps and tools such as motivational factors, characteristics and skills of
employees. Also, leaders in this case should choose a stable leadership style for enhancing their
overall efficiency level.
Employee characteristics: This factor of path goal theory is used by managers of a business
concern so as to examine skills and qualities of employees (Limwichitr, Broady-Preston and
Ellis, 2015). By doing so managers of Basuba Eathai will be able to assign tasks to employees
based on their skills and area of expertise. Also, it helps in raising morale and performance of
employees.
Task and Environmental Characteristics: To accomplish organisational objectives in formative
manner it is the basic responsibility of company management to provide proper support to their
workers. There are numerous elements of task characteristics included in this factor such as,
work group, formal authority system and designing of task (Srivastava and Dhar 2015). It is
necessary for managers of Basuba Eathai to offer formative support to their employees while
they are engaging in a process to accomplish a task.
12