Organisational Behaviour Report: BBC, Motivation, and Teams

This report delves into the multifaceted realm of organisational behaviour, focusing on the British Broadcasting Service (BBC) as a case study. It explores how organisational politics, culture, and power dynamics influence team behaviour and performance, examining Handy's cultural typology to understand the BBC's unique environment. The report further investigates content and process approaches to motivation, including Maslow's hierarchy of needs, Herzberg's two-factor theory, and Alderfer's ERG theory, to analyse motivational methods within the organisation. It then assesses factors contributing to effective group dynamics and contrasts them with ineffective team structures. Finally, the report applies key organisational behaviour concepts and philosophies to the BBC's operational framework, concluding with recommendations for enhancing workforce productivity and satisfaction. The report aims to provide insights into the complexities of managing human behaviour within a large organisation.

Organisational Behaviour

Contents
INTRODUCTION...........................................................................................................................................3
PART 1.........................................................................................................................................................3
TASK 1..........................................................................................................................................................3
P1 How politics, culture & power of organisation impact behavior and performance of team................3
TASK 2..........................................................................................................................................................5
P2 Explain Content and Process approaches of Motivation and motivational methods...........................5
PART 2.........................................................................................................................................................7
TASK 3..........................................................................................................................................................7
P3 Factors which makes a group compelling rather than ineffective team..............................................7
TASK 4..........................................................................................................................................................9
P4 Application of concepts and philosophies of organizational behaviour..............................................9
CONCLUSION.............................................................................................................................................10
REFERENCES..............................................................................................................................................11

INTRODUCTION
Organisation behaviour refers to the study which defines about the way in which
individuals are interact with others vision group or team. This concept is applied within
organisations in order to make it more effective as well as efficient. It is defined as the scientific
approach which is generally related with understanding, predicting and influencing Behaviour of
people within firm (What is organizational behaviour?, 2017). Organisational behaviour is
identified as an application of knowledge regarding how work force act at workplace. It is
basically a tool that is utilised by from for the benefit of manpower. It is an examination that
characterizes the manner by which individuals communicate inside gathering or business. This
investigation is ordinarily connected trying to make association more viable and effective. It is a
logical approach that is basically worried about anticipating, understanding and impacting
conduct of individual in authoritative setting. In the present assignment, chosen organization is
British Bradcasting Service (BBC) which is the world's most seasoned national telecom
organization that arrangements in giving flow issue and news to overall population. This report
discusses the effect of culture, legislative issues and power on group and individual execution,
different motivational approaches, group viability and rationalities of organizational behavior.
PART 1
TASK 1
P1 How politics, culture & power of organisation impact behavior and performance of team
An association can be characterized as a setup where representatives by and large
cooperate for a typical target. It is vital for faculty to work helpfully with others associates and
convey their best in the accomplishing characterized focus inside the stipulated time span. As
indicated by Davis, "OB is the application and investigation of information about how workers
act in inside the organization". Fundamentally it is a human apparatus for human advantage as it
were. It can likewise be characterized as association of person's conduct in regard to physical
assets and means in order to achieve the coveted objectives and goals of the organization. Each
firm has certain convictions and rules that shape their way of life and its way of life choose the
manner by which laborers communicate among themselves with other outside gatherings. The
way of life of each business concern print from each other. It is critical for the representatives to
alter well the way of life and approaches of separate firm (Al-Zu’bi, 2010).
Handy’s Cultural typology:
The hypothesis was established by Charles Handy in 1999. He expresses that associations
are indistinguishable to nations, each is having its own interesting society conviction, desire and
normal qualities. Anyway these are tend to change section of time in this way shapes are
required to change their way of life in like manner. Handy's characterize the class of culture into
4 principle classifications that are talked about underneath:
Power culture: Handy characterize control culture as a cobweb which implies
exceptionally essential individual who takes choice for the sake of entire organization sit in the

inside or center. There are some organizations where control stay with few individuals and just
they are approved to take every significant choice. They appreciate exceptional benefit at
working environment. In such sort of culture subordinates are left with no other choice as
opposed to following the guideline given by prevalent. Also representatives are not having any
privilege or Liberty to express their perspectives and offer thought on an open discussion
(Ayyagari, Grover and Purvis, 2011). They simply need to take after and do precisely what their
prevalent says. There are a few people in BBC who hold such sort of energy. Their workers are
ordinarily judged based on their accomplishment rather than their execution.
Role culture: This culture is related with responsibilities, duties and obligations which
are designated to laborers based on their abilities, intrigue, capability and specialization to
separate best out of them. Each individual is responsible for accomplishing something
extraordinary and this culture elevates readiness of individuals to acknowledge challenges. Staff
individuals from BBC are very much aware their parts and obligation which empowers them to
accomplish undertaking in a financially savvy and auspicious way. Notwithstanding that power
accompanies obligation in such sort of work culture.
Task culture: Enterprises where groups are shaped with a specific end goal to
accomplish characterize targets how understand basic issues take after the assignment culture.
Under this, people with normal specializations and interests meets up and fill in as a group it for
the most part comprise of 5 to 6 individuals (Ali, 2010). Each colleague contributes similarly and
tries to achieve the undertaking in most imaginative and inventive way. This kind of culture is
exceptionally mainstream in BBC as they trust that with right blend of abilities, identities,
authority and skills a group can turn out to be very gainful which eventually prompts increment
the gainfulness proportion of BBC.
Person culture: In this kind of culture, workforce feel that they more vital than their
organization. People are more worried about their own particular reasoning about association and
its prosperity. The association under this kind of culture for the most part make a stride back and
in the long run endures. Representatives comes to working environment just for cash. They are
seldom faithful towards the organization and never takes choice to support them. One ought to
dependably review that organization starts things out and everything else comes later.
In BBC, around 35000 representatives are right now working. They primarily accentuate
on patching up its way of politics and culture that they can extricate best from their specialists
and consequently give advantages to them which esteems their commitment or work. They
additionally centers around delayering of administration i.e. limiting chain of importance level.
For instance, BBC have decreased the quantity of better administrator by 40% so as than make
better workplace for the staff individuals. In addition awesome weight on advancing
straightforward correspondence among representatives with the goal that they can uninhibitedly
talk about their perspectives and assessments. Notwithstanding that they additionally give open
in safe workplace, more advantageous administration perceivability, breakdown of complex
process into more straightforward one that eventually prompts amplify general profitability and
productivity of their work constrain (Baum, Frese and Baron, 2014). Keeping in mind the end
goal to expand the proficiency and adequacy of their workers they have orchestrated different

preparing programs for them to develop and build up their expertise which is going to eventually
benefits them both at individual and expert level.
TASK 2
P2 Explain Content and Process approaches of Motivation and motivational methods
Motivation is the term that has been inferred from word motive which implies needs,
want or needs inside the person. It alludes to the way toward fortifying individuals to activity to
accomplish the objectives. As per Stephen "Motivation can be characterized as the eagerness of a
man to apply abnormal state of endeavors towards accomplishing business objective, molded by
the exertion capacity to meet some individual lead too". There are two motivation approaches
which are examined beneath:
Content approach:
This hypothesis basically centers around the variables that inspires individual at working
environment. There are some activity factors that exist workspace that specifically or in a
roundabout way help worker in performing successfully and productively. Speculations under
this for the most part clarify the reason human needs changes with the progression of time
(Coccia and Rolfo, 2013). It covers every single interior factor that immediate and empower
human conduct. It covers following hypotheses:
1. Maslow’s needs hierarchy theory.
2. Herzberg's two factor hypothesis
Maslow’s needs hierarchy theory: This hypothesis was given by all around eminent
Abraham Maslow in 1943. The hypothesis depends on the supposition that there is a chain of
importance of five fundamental needs and the criticalness of these necessities fluctuates from
each other. Following are the portrayal of these five needs:
1. Physiological necessities: These are the physical prerequisite that each human required for its
survival, for example, air, water, sustenance, protect and so on. In the event that companions
can't meet this necessity their body can't work appropriately and will eventually bomb in this
way these requirements are the most imperative needs and ought to met first. As such essential
luxuries of life.
2. Safety needs: Once the individual is happy with physiological requirements, their security
needs takes need. It chiefly incorporates physical natural and passionate security and wellbeing.
For example: Job security, budgetary security, individual security.
3. Social needs: After the satisfaction of physiological and wellbeing needs, individual third
needs emerges i.e. Relational necessities. It include feeling of belongingness. As per Maslow,
individual needs to feel feeling of acknowledgment and having a place among their social
gathering regardless climate bunches are little or expansive (DeChurch and Mesmer-Magnus,
2010). It for the most part incorporate companionship closeness family love and so forth.

4. Esteem needs: It is believed by Maslow that all human have a need through being regarded by
others. It is principally of two kinds when is inner and other is outer. Inner incorporate certainty
accomplishment confidence opportunity. Then again outer regard implies covers feeling of
acknowledgment consideration profound respect status and power.
5. Self-actualization needs: This is the last need of a person that incorporate the inclination or
want to end up what one is prepared to do or can possibly move toward becoming. It include the
requirement for self-happiness and development. It likewise covers want for increasing extra
information inventiveness and social administration.
Herzberg's two factor hypothesis: This hypothesis was given by Frederick Herzberg in
1959. As indicated by Frederick there are different sort of occupation factors that exist at work
environment. Some of them brings about giving fulfillment to worker while other bring about
avoiding disappointment (Haslam and et.al., 2014). He grouped employment factors into two
fundamental classifications
Hygiene variables: These are the employments factors information essential vital for presence of
inspiration at working environment. Such sort of employment factor don't give fulfillment to
longer period yet absence of this factor may prompt disappointment. At the end of the day, these
are those variables that don't make laborers fulfilled. They are chiefly extraneous to work. It
incorporates:
 Organization arrangements and managerial strategies
 Working condition
 Employer stability
 Incidental advantages pay structure
 Interpersonal relation
 Worker status
Motivational components: These variables can't be considered as sparks however they regularly
yield positive fulfillment. Such Type of components inspires workers to perform better. These
elements are natural to work. These variables symbolized as something that an individual has
seen as an extra advantage (Huang and Bond, 2012). It predominantly include:
 Development & growth opportunities
 Sense of recognition
 Seriousness of the work
 Higher feeling of accomplishment
Alderfer's ERG hypothesis: according to this hypothesis needs of representative are
predominantly separated into three classifications:
Existence needs: This comprises fundamental needs of a person. Physiological and physical
wellbeing needs of an individual go under this.
Relatedness needs: This incorporate need of a person to keep up relational association with
family and bosses. Maslow's social needs fall under this class.

Development needs: This comprises self-improvement and self advancement need of an
individual. Self realization needs of Maslow's fall under this class.
Process hypothesis:
Theory for the most part underscore on deciding how and why inspiration happens. There
are a few considers that exist an association and help in moving and propelling representatives to
perform better. Effect of such factors is specifically relative to the execution of representative.
For instance: BBC is advancing open and safe workplace that empower their specialists to don't
hesitate to talk about their perspectives and proposal. It covers speculations like:
1. Vroom expectancy hypothesis: The hypothesis was established by Victor Vroom in 1964 and
it expresses that inspiration originates from the conviction that choices will have their coveted
result. He trusts that execution of a worker is rely on some individual factors, for example,
learning capacities experience and abilities. There are three factors that advance inspiration
among individual are talked about beneath:-
Expectancy: It is a conviction of an individual that more endeavors will bring about
progress. It implies if a man buckles down it will bring about better execution (Hershcovis,
2011).
Instrumentality: This factor expresses that there is an association amongst objective and
action. In the event that you perform well and certainly you will show signs of improvement
remunerate based on your execution.
Valence: It alludes to how much a man esteems the reward, the consequence of
achievement.
2. Reinforcement hypothesis: The hypothesis was given by BF Skinner and he expresses that
conduct of an individual is capacity of its outcome or results. This hypothesis fundamentally
ignores the inward condition of a person. It ordered into:
Positive: Under this, constructive reaction must be given to a man when an individual
show positive and required conduct towards the association. For instance for coming ahead of
schedule to work they should get prompt acclaim. This will in a roundabout way spurs him. Such
sort of support animates event of conduct and thus representative execution makes strides.
Negative support: Under this negative prizes are given to representatives based on their
work execution (Joseph and Newman, 2010).

PART 2
TASK 3
P3 Factors which makes a group compelling rather than ineffective team
Working of group basically implies when extensive number of people cooperate to
accomplish a shared objective and target. Groups are more gainful and viable as contrast with
working of an individual (Kulik and Olekalns, 2012). One of the fundamental element of
working in group is that it guarantee ideal use of all business exercises and in the meantime
create different aptitudes and capacities in staff individuals. This assistance undertaking in
accomplish its set focuses in given timeframe and give upper hand to firm.
Effective groups: All individuals from these sort of groups contain great and powerful
comprehension about all colleagues. This assistance them in achieve assignment in a viable way
and contribute in accomplishment of organization.
Ineffective groups: Members of these kind of groups don't speak with each other.
Absence of comprehension about each other make obstructions in entire the work.
Different kind of groups with its significance:
Groups can be of numerous sort according to the last objective and target which firms
needs to accomplish. It is vital for BBC to have distinctive sort of group to control and oversee
business tasks. Diverse kind of groups can be comprehended by following focuses:
• Functional group: These sort of groups are shape to play out some particular assignments
and exercises. These are customary groups which do work by incorporate the entire division.
Each specialist convey his own particular aptitudes and capacities and contribute in entire the
particular errand.
Significance: One of the real favorable position of these sort of groups is that it spare cost and
time of organization. Further, this guarantee successful execution of business activities and help
firm in use every one of its assets to an ideal level (Lee, Kim and Kim, 2013).
• Work group: Administrators assign out a few tasks and exercises to gathering of
representatives which make the arrangement of gathering simple. This helps venture in find new
and innovative approaches to finish business exercises.
• Problem solving group: As the name suggests, these sort of groups are frame to take care
of a particular issue and issue. One of the fundamental element of these sort of groups is that it
help firm in accomplish its objectives and targets. Under this, it is exceptionally basic for each
division to work with each other and there must be coordination among each capacity of
organization. This expand the execution of big business and in the meantime increment number
of its benefits (Olson Herman and Zanna, 2014).

Significance: It is extremely fundamental for association to have these kind of groups as
this assistance in tackle basic issues and help firm in discover new and better approaches to serve
its clients.
• Virtual group: As BBC is a major telecom undertaking so it utilize different media
apparatuses for correspondence. At the point when colleagues speak with each other with help of
different devices and don't communicate with each other, it is known a virtual group.
Significance: Feature and preferred standpoint of this kind of group is that it spare time of
all individuals from group.
• Quality group: This helps representatives in discover better arrangement of issues by
create and utilize a viable correspondence channel. For offer better and quality administrations to
its clients, it is extremely fundamental for BBC to guarantee advancement of these kind of
groups (Ng and Feldman, 2012).
Tuckman's group development model:
This hypothesis show the accompanying focuses:
• Forming: In this phase, duties and responsibilities of individual are vague and they stay
reliant on pioneer to give direction.
• Storming: This stage illuminate the motivation behind being as one and all individuals
from groups should be centered around its goals to stay away from clashes and intense subject
matters.
• Norming: In this phase, agreement begins occurring among colleagues. Responsibilities
and duties are clear and every single major choice are taken with assertion of all colleagues.
• Performing: In it, all individuals from group comprehend what its is doing and why. All
individuals from group shared a typical vision and ready to take choice without obstruction of
pioneer. Focal point of all individuals stay to over achieving the objective and has a high level of
self-sufficiency (Owings and Kaplan, 2012).
TASK 4
P4 Application of concepts and philosophies of organizational behaviour
Organizational theory implies the standards, rules, directions, convictions which workers
need to take after for accomplishing the targets, objective vision and mission. It provides
guidance to workers to perform better and with full inspiration.
Leadership path goal theory:
It states about the behaviour of representatives. It supervises , directs & teaches the
representatives to perform better. Through this, representatives can work with full certainty and
inspiration to accomplish their mission, vision and objectives. They can work with maximum
capacity and enthusiasm.

There are two sections path and goal. Perfect way is picked among all with productive and
powerful usage of assets. Because of it workers can perform better with full vitality and
excitement. They can achieve their goals. Both way and objective are connected with
every .They build up their own particular attributes as per their mission, goals and vision. There
are 4 speculations which incorporate immediate, participative, accomplishment inspiration and
steady. Guide changes the individuals qualities to achieve objectives. Participative means all
workers partake in basic leadership process. They tackle their issues and do their work with
amicability and peace. Accomplishment inspiration depicts the person's accomplishment as per
the necessities and qualities. Strong means offering backing to individuals so they can perform
better and can work with full inspiration. It distinguishes the pertinent data and assesses the
objectives for enthusiasm of association (Paillé and Grima, 2011).
By applying this approach, BBC can roll out improvements in administration,
correspondence and different examples. All representatives ought to tail one way that is tie to
reach to top administration and administrator. Representatives can unravel their debate through
their upper level. So through this there are no issues in correspondence and administration.
Administrators listen the grumblings of workers and tries to fathom their contentions to keep up
peace among them.
Barriers to effective team performance:
Contemporary Barriers: Different hindrances exist in the firm because of contrasts in
regions, countries, religion, age, education and position and so forth. It can be expected to-
• Perception: Members had shifted sees, recommendations, suppositions so because of it
obstruction exists in the association (Huang and Bond, 2012).
• Emotional: All representatives have distinctive passionate level. So because of this it
influences their conduct.
• Poor correspondence: There is no legitimate correspondence amongst chief and
representatives. It influences exercises and work done by representatives which influences their
conduct.
• Unclear objectives: Employees can't do work legitimately and can't accomplish their
targets as they don't have the foggiest idea about their vision, mission and objectives. It impacts
their work execution.
• Lack of administrative inclusion: Manager don't include in the choices of group. He just
make group. So because of it representatives can't perform better.
There is no legitimate correspondence and administration in BBC as there is no objectives,
communication is poor and absence of administrative contribution. So there should be clear
goals, effective communication and best administration can include in choices of workers.
Contingency leadership theory: There can be change of plans, arrangements and different
systems as per diverse circumstance. It influences singular conduct and they can improve their

execution. Individuals needed to change their resources, skills which is significant to the
circumstance for getting achievement and for accomplishing the targets (Koenig and et.al.,2011).
BBC can influence utilization of this approach as they can change their strategies and
different principles as per the circumstance that there is no legitimate administration. They can
make arrangements identified with taking care of issues of badgering and different issues.
CONCLUSION
From the above mentioned report, it can be outlined that it is extremely basic for
undertakings to execute the ideas of organization behavior as this assists administrator in detail
better strategies for overseeing representatives and their activities at working environment.
Different components are there which influence behaviour of people and group, for example,
culture, power and governmental issues. So it is extremely basic that there right culture exist in
big business. Laborers assume a major part in accomplishment of each sort of association and it
is critical that they should be spurred so they can perform well and can contribute more in
development of big business. For this, different motivational speculations are there which can be
use by the directors to persuade worker to perform well. Working of a group give extensive
number of advantages to an organization so this must be urge by each association to accomplish
its final products in a viable way.
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Online
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