Organisational Behaviour: Culture, Motivation, and Teams at Samsung

This report offers a detailed analysis of organisational behaviour within the Samsung Group, examining the influence of culture, politics, and power on employee behaviour. It explores motivational theories, particularly Maslow's hierarchy of needs, and their application in enhancing employee performance and goal attainment. The report further investigates the characteristics of effective teams, differentiating between functional, project, problem-solving, and virtual teams within Samsung's structure. The report analyzes how Samsung's approach to employee development, rewards, and work environment contributes to its organisational success. The impact of workplace politics and the importance of fostering an environment that values individual contributions are also discussed. The report concludes with an overview of key concepts in organisational behaviour and their practical implications for management and leadership within a global corporation like Samsung.

Organisational
Behaviour

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Analyse the influence of culture, politics and power on behaviour of employees............1
TASK 2............................................................................................................................................2
P2 Motivate individual for goal attainment............................................................................2
TASK 3............................................................................................................................................5
P3 Features of an effective team............................................................................................5
P4 Application of concept and theories of organisational behaviour on Samsung................7
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
An organisation consist of number of people who work together to achieve a common
goal. The people working together carries different beliefs, values and opinion. Organisational
behaviour takes into consideration the manner in which employees interact with each other in
context of an organisation (Acharya and et. al., 2011). Facilitation an open and fair interaction
between employees improves productivity and accountability of employees working for an
organisation. It also assists in identifying measures through which behaviour of an employee can
be influenced. The theories developed by this discipline helps in better management of
employees in an organisation. This assignment takes into consideration Samsung Group. This
global electronic manufacturer have achieved significant results through development of
company's culture. This assignment aims to identify influence of culture, politics and power on
behavioural of employees. The concept of motivation and cooperation will be understood
thoroughly and concepts and philosophies of organisational behaviour will be applied to various
business situations.
TASK 1
P1 Analyse the influence of culture, politics and power on behaviour of employees
Samsung in this scenario is one of the top ten valuable brands in the world. An the
organisation gives accredit of this to the employees working for the organisation. This electronic
giant began as a trading company and now it employs over 489,000 people in its diversified
portfolio. The culture of an organisation is stated as heterogeneous values, beliefs and behaviours
of employee within the establishment (Adeniji, 2011). The culture undertakes various
characteristics which are to be influenced by management so that output is desired. It is the aim
of the organisation to maintain an culture which have positive impact on the business activities
through employee behaviour. This Conglomerate gives credit of its success to its employees. It is
necessary to maintain a learning and productive culture in an organisation so that it helps
formulation of policies and practices along with assistance in facilitating change in an
organisation. The development of employees is given due importance so that they can aid in goal
attainment in the ideal manner. It is one of measure to achieve superior position in area of
operations.
The people with diverse backgrounds working together gives rise to innovation.
Employees are provided with liberty to take risks and identify new approaches through which
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tasks can be accomplished. A productive culture gives emphasis to people. They are developed
and retained in a manner that they achieve a better standing for the company by achieving its
targets. Positivity in relation shared by employees can also be influenced by organisational
culture. This ideal culture tends to increase loyalty and commitment of employees towards the
organisation.
Politics in an organisation are efforts to increase power and simultaneously manipulating
behaviour of an employee (Armache, 2012.). Organisational are measures to achieve established
goals for an establishment. Workplace politics is debatable issue as its role in increasing
positivity in an organisation. Employee working for a company aims to come in limelight
without making much efforts in performance improvement. There are variety of reasons which
states that workplace politics does more harm than good. It leads to demotivation of employees
with and affects productive work environment in an organisation.
In Context of this mentioned organisation, there were variety of facilities which are given
to some employees out of all. This biasses will demoralise employee to perform at their potential
ultimately leading to high employee turnover in an organisation. So it its evident from the fact
that workplace politics leads to declining performance of employee in an organisation. The free
and equal treatment of employee leads to increase in productivity of employees.
Power is described as a person who holds authority in an establishment. He carries the
ability to influenced other employees. He may or may not be aware of his ability. This tool of
power is substantial in influencing work environment of a company. The use of power can be
channelising employee performance to organisational objectives. Other side of scenario is that it
can leads to misuse of power which can impact business functioning in a severe manner. Politics
carries a direct relation with power as every efforts of employees is directed to achieving power
and better financial outcomes of the job. It is crucial to channelise efforts in the right direction of
management so that employees can perform competently and achieve desired results.
TASK 2
P2 Motivate individual for goal attainment
Motivation originates form the word 'Motive' which justifies behaviour of an individual.
Motive of an individual comprise of reason for his action. Needs, wants and desires are the main
motives of a person to repeat its behaviour in an organisation. The management of a company
takes assistance from these motivates to stimulate ideal behaviour of an employee. The
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persuasion of employee to do a certain task is supported through these tools. Organisation
formulates various rewards and recognition tools to excite desired behaviour in an employee.
Samsung being one of the largest electronic manufacturer employs various tools of motivation to
improve performance of employees in an organisation.
Content theories is a type of motivation theory which aims to identify the factors which
contribute in motivating an individual. The understanding of factors helps in facilitation a better
environment which contribute to the productivity of an employee. In context of cited
organisation, Maslow's hierarchical motivational theory stands most suited. This theory was
proposed by Abraham Maslow in the year 1943. this theory consist of a 5 grade model of needs
of an individual. This theory identified that human needs can be categorised on the basis of their
precedence. The 5 needs of an individual is categorised on to three major divisions which are as
follows:
Basic Needs: The basic needs of an individual are food, clothing shelter and safety and
security of an individual (Bolino and et. al., 2013). This organisation have designed policies and
rewards which fulfil basic needs of an individual. Effective rewarding and justified salary
packages ensure that all basic needs of an individual is accomplished. Company also gives due
consideration to health and safety of employee working in an organisation. Samsung have
adopted various standards in terms of health and safety of employees by providing protective
equipment and training employees on various hazard situation which may arise in an
organisation.
Psychological needs: These are needs which emphasizes on emotional and social
stability of a person. This constitutes as crucial needs after the fulfilment of basic needs of
employees. Samsung ensures that it provides a culture of employee which encourages social
cohesion and sense of commitment to organisation. These needs focuses on belongingness and
esteem needs in Maslow's hierarchical order. Samsung is successful in catering esteem and
belongingness needs of employees. Company rewards its employee on the grounds of their loyal
and commitment to the organisation. This acts as a way of appreciating in making company's
achieve its defined goals. One such example is that, employees who are a part of mobile
manufacturing segment receives free handset as a mode of appreciating their efforts.
Self-fulfilment needs: These needs can also be mentioned by the name of growth needs
of an employee. These needs defines a want of a person to grow in an organisation. When basic
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and esteem needs of a person are fulfilled he aims to fulfil his growth and self-fulfilment needs.
These activities are related to an individual exploring his potential and justify his existence in the
company (Burnard and Bhamra, 2011). Samsung have also tried to cater self-fulfilment needs of
an individual by providing a platform to perform along with chances to grow or maximise his
skill and capabilities. The provision of opportunities with developmental activities excites a
person to enhance productivity and attain what he aimed to achieve in life.
(Source: Maslow's Hierarchical needs, 2017)
Process theories aims to identify manner in which motivation works in an individual.
The through understanding of process gives opportunities to influence the same in the
organisation and eliminating behaviour which does not support the same.
Reinforcement theory of motivation: The word reinforcement defines a manner to
establish a behaviour pattern. Their are various principles which is undertaken by reinforcement
are:
Positive Reinforcement: The efforts in positively reinforcement aims to establish a
positive pattern of employee behaviour in context of the company.
Negative reinforcement: the unproductive elements in a behaviour are eliminated.
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Illustration 1: Maslow's hierarchical needs

Punishment: It is a tool which is used when an activities or efforts of employee leads to
loss and harm to the company.
Extinction: this principles used the tool of ignorance in context of beyhaviour to eliminate
the same with time.
The educational and developmental programmes provides chances to resolve query or to
identify alternate means of accomplishing a task (Coccia, 2014). The emphasis on employee
development which helps an organisation to perform better than its competitors. Motivation is
defined as one of the crucial component which helps in obtaining best from employees. It
undertakes some employee oriented practices which excite employee to perform in an desired
manner. The ways through which motivation can be facilitated in an organisation are:
Communication: It is one of the most crucial tool which helps in motivating employees
in an organisation. Increase in interaction between management and employee will carry a
positive impact on the organisational performance. It ensures that adequate value is given to
employees' value and opinion so that they work competently in a company.
Work environment: this is one of the crucial factor which determines motivational level
of an individual. Company should ensure that positive work environment is to be provided to
employees so that they work in a prescribed manner. The tools of survey and feedbacks help in
determination of employee performance and resolve variation between ideal performance and
actual performance (Collings, Scullion and Vaiman, 2011).
Value individual contribution: Effective rewarding schemes are necessary but it is
essential to value performance of each and every employee in an organisation. It should be
conveyed that efforts of an individual carries a significant contribution on the goals and
objectives of the company so that they feel valued and are stimulated to perform better.
TASK 3
P3 Features of an effective team
Team is defined as a group of people brought together to serve a common goal. The
people who constitute a team are selected after evaluation of their skills and capabilities which
are essential to accomplish a task (What Is the Purpose of a Team?, 2017). An organisation is
comprises of a team which are divided on the basis of functions, activities or project so it is
beneficial for a business to achieve a defined level of synergy to ensure that tasks are carried
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competently (Fuchs and Edwards, 2012). Samsung possess a workforce of around 400,000
people in various operations and workforce is divided into teams such as:
Functional teams: As the name suggests, employee who are carry an skillfulness in an
department are kept together. This is done so that goals are achieved effectively and efficiently.
Marketing team of Samsung encompasses skilful team member who are good at performing a
task.
Project Teams: these team are established to undertake a project are often suspended
when the task is done (Kaufmann and Frisby, 2013). The teams can be constructed to launch a
product to the target market.
Problem solving teams: People come together to resolve a particular issue or query raised
in an organisation. The team remains till problem and moment when issue have been resolved
team will be terminated.
Virtual teams: these team lacks physical presence. Interaction takes place over
multimedia platforms. Such teams are common in large organisation as it operations are carried
out around the globe. The people divided on the basis of geographical boundaries connect with
each other through communication channels.
Teams constitute as vital for organisational such as Samsung. This organisation aims to
divide people according to their speciality in order to reduce pressure and workload on
employees. The collaboration of employees leads to synergy which invites positive outcomes on
the task accomplished. But it is necessary that a team consists all the features of being a
successful one rather than letting down the organisational productivity. The main characteristics
of an effective team are:
Clear goals: It is necessary to provide a team with a sense of direction. Clear description
of goals and objectives is provided to a team so that their efforts and activities are directed
towards a goal. The vision of goals provides with means and approaches to monitor and evaluate
performance (Kazemipour and Mohd Amin, 2012).
Role definition: It is one of the vital feature of a successful team. Each and every team
member is should be defined about his role and responsibilities. Samsung ensures that every
team member knows what company expects out of it.
Communication: It is the means through interaction between employees takes place. It is
the one of the most common feature in high performance teams. Team members should be
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provided with a channel of communication so that there ideas and opinion are given due
consideration. The another benefit which can be availed is that it keeps members informed and
up to date. Communication also includes effective listening along with effective speaking.
Cooperative Relationship: It is necessary that people working together share a defined
level of cooperation. It is necessary that they share an ideal state of relations so that results
achieved are unprecedented. It is necessary that team members are provided with feedbacks so
that their performance and relations both can be improved.
Diversity: Diversity takes into consideration people from different backgrounds, values
and beliefs to work together to achieve the desired results. The heterogeneous views and ideas of
people helps in creating something innovative and creative. This features work as a another
crucial characteristic when it comes to creating a team.
Conflict management: A situation of conflicts arises in context of a team on regular
basis. It is necessary to manage them in an ideal manner so that productivity of team does not
hampered. Team comprises members from different backgrounds and values so situation of
conflict is raised (Kellison and Mondello, 2012). Therefore it is necessary to find a common
grounds in such cases and productive conflicts help in raising level of creativity in the work
done.
Samsung ensures that people working in team are held accountable for their actions and
should possess the above mentioned characteristics. The inclusion of cohesiveness among team
helps in raising collaboration ultimately affecting outcomes in an positive manner. Company
ensures that people should learn to cooperate with each other so that their skills and capabilities
can be improved.
P4 Application of concept and theories of organisational behaviour on Samsung
The concept is defined to be invention that helps in maintaining ideal behaviour of an
employee in context of an organisation. The concepts carries a foundation of a theory which
carry an understanding of nature and behaviour of an employee in a company. Some common
concepts of OB are as follows:
Individual differences: The concept of organisational behaviour relies on the fact that
every individual is different. There a variety of person working with an organisation and every
person carries a different set of beliefs, values and personal experiences. The organisational
behaviour facilitates working with different people and ensuring goal attainment.
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Perception: Perception is defined to be a manner in which things are seen and absorbed
by an individual (Raes and et. al., 2015). Organisation behaviour relies on the fact that every
individual working with a company have a different manner in which things are perceived in an
establishment.
Motivated Behaviour: the another crucial concepts of organisational behaviour is that
employees work to fulfil their needs, wants and desires therefore needs to be motivated on timely
basis to get the work done out of him. They are necessary to improve quality of work done by
employees.
Desire for involvement: Employee working in an organisation continuously looks for
chances to grow or enhance their skills. It is necessary that organisation provides opportunities to
express their views on the concerned activities.
Path goal theory is an popular leadership theory through which leaders in an organisation
tempt employees to attain the goal established. This theory undertakes best behaviour and style
of leadership to reach desired level of performance (Organizational Behavior, v. 1.0, 2017). It is
an employee oriented practice aims to motivate and empower employees to be more productive
and efficient. The ideal leadership style helps in identifying best productive behaviour of
employees through fulfilment of their needs. This cited organisation have formulated policies
which gives due consideration to its employees and formulates rewarding policies and
development oriented practices so that its sales targets are attained.
Path goal theory can be implemented in an organisation with 3 basic steps i.e.
Determination of employee and environmental characteristic
This step aims to identify the basic needs of employees along with environmental
characteristics. The needs of employee determine the structure they need and expect. The
environmental characteristic undertakes designing of tasks, authority system and work group.
Leadership style
It is necessary to determine the ideal leadership behaviour which is suitable in context of
this organisation. The directive approach is best suitable in this scenario. The leader will define
targets to be achieved and provides means and measures to achieve same in the organisation. The
reason to adopt this leadership style is dynamism of target market and it require continuous
involvement of leader in task fulfilment. For facilitation of sales it is necessary to identify
various means through which product will be sold in the target market.
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Focus on motivational factors
Motivation plays a vital role in exciting employee to achieve the tasks assigned to them.
It is necessary to motivate them on regular basis through various reward and other measures.
Employee can be motivated through clear definition of sales targets for the company.
Clarification of path is another measure through which employee can be persuaded to achieve the
desired results.
(Source: Path goal theory, 2017)
CONCLUSION
It can be concluded from the above assignment the organisation behavioural is vital for a
company. It not only helps in understanding behaviour of employee but also helps in motivation
the same with help of various measures. Cooperation plays a crucial role in team development.
The cooperation and collaboration among team members help in attaining sales targets
established by the company. Path goal theory is an concept of organisation behaviour which
helps in facilitating ideal leadership and motivation by considering employee and environmental
characteristic that surrounds an organisation.
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Illustration 2: Path goal theory

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Organizational Behavior, v. 1.0. 2017. [Online]. Available through:
<https://catalog.flatworldknowledge.com/bookhub/3?e=bauer-ch13_s03>.
What Is the Purpose of a Team?. 2017. [Online]. Available through:
<https://www.thebalance.com/what-is-the-purpose-of-a-team-1919227>.
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