Rosewood Hotel: Organisational Behaviour Theories and Their Practices

This report provides an analysis of organisational behaviour, focusing on the influence of organisational culture, power, and politics on individual and team behaviour within Rosewood Hotels. It evaluates content and process theories of motivation, such as Maslow's hierarchy of needs and Herzberg's two-factor theory, in the context of Rosewood Hotel's operations. The report also compares effective and ineffective teams, analyses team development theories, and evaluates the effectiveness of organisational behaviour theories in raising leadership skills. Furthermore, it critically examines the relevance of team development theories in influencing workplace behaviour, providing insights into how culture, power, politics, and motivational theories contribute to the success of teams and the organisation.

ORGANISATIONAL
BEHVAVIOUR

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1. Organisational culture, power and politics and its influence on individual and team
behaviour.....................................................................................................................................1
M1. Critically evaluate how the culture, politics and power of company influences the
performance of individual and team behaviour...........................................................................4
TASK 2............................................................................................................................................4
P2. Evaluation of content and process theory of motivation in terms of Rosewood hotel..........4
M2. Critically evaluate how to influence the behaviour of others through prominent
implementation of motivational theories.....................................................................................6
D1. Evaluate the relationship between culture, power, politics and motivational theories that
enables success of team and organisation....................................................................................7
TASK 3............................................................................................................................................7
P3. Understanding of effective and ineffective team and also compare them.............................7
M3. Analysis of team development theories for cooperation in various teams of Rosewood
hotel.............................................................................................................................................9
TASK 4............................................................................................................................................9
P4. Evaluate the effectiveness organisation behaviour theories and practises in terms of raising
leadership skills to the organisation perspective.........................................................................9
D2. Critically analyse and evaluate the relevance of team development theories in the context
of organisational behaviour concepts and philosophies that influence behaviour in the
workplace...................................................................................................................................12
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14

INTRODUCTION
Organisational behaviour is termed as the analysis of human behaviour and their
performance regarding the achievement of prominent goals and objectives of Organisation in
effective manner. Away with this it is concerned as the procedure that empowers managers and
leaders in order to provide guidance to their business and operations along with developing
relationships with their employees and different functional unit to achieve sustainable growth.
Despite from this working culture of company plays an important role is it positively and
negatively influencers the overall performance of employees their attitude and respond regarding
the business objective (Castille, Buckner and Thoroughgood, 2018). Moreover in this motivation
plays an important role and considered as a significant factor that enables managers to attend
increased level of employee involvement in the functioning of business activities that are
beneficial in order to enhance the productivity. Therefore in context of this report Rosewood
hotels is selected which is an international luxury hotel chain operating 28 hotels in 16 countries
and currently owned by Hong Kong based hotel group and incorporated in 1979. In addition to
this this report is going to cover various topics including the power culture and politics of an
organisation and its impact on the behaviour of individual and team and also describe various
motivational theories to enhance the motivation level of employees. For this report effective and
ineffective teams are discussed and with the application of various philosophies behaviour of the
employees of Rosewood hotel is determined.
TASK 1
P1. Organisational culture, power and politics and its influence on individual and team behaviour
Organisational culture is a system which is provided to the Employees in members of
company in order to manage and influence their behaviour. As it include values believes
expectations and experience of company from their employees and other concerning parties. The
culture of an organisation includes Vision and Mission statement system symbols policies and
language of an organisation in which its members influence each other’s behaviour (Lee and et.
al., 2019). For this few cultures are discussed in the context of Rosewood hotels that are
presented as underneath:
 Person culture: In some organisations their employees believe that they are very
important for the unit because they are working in it. In relation with this individuals are
1

more concerned about themselves instead of organisation and others who work with
them. Company who opt this culture need to take a back seat and unfortunately suffers
because of their employees as they become self centred and keep themselves and their
objective in their priority instead of organisation.
 Power culture: In some organizations the power and authority remains in single hand
only which is termed as power culture. This kind of culture has only one or two leaders
that hold all the authority to take decisions and also controls the plans and strategies of an
organisation. In relation with this all the frequent and Critical decisions are taken by top
level management who has all the power (Tasselli, Kilduff and Landis, 2018). This
culture impact the Rosewood hotel and its employees in negative manner as subordinates
start feeling less worthy and it leads to the motivate them from their organisation.
 Task culture: Organizations who are developed to achieve the targets will follow this
culture as in these groups and teams are developed of those people who have common
interest which is beneficial for the company to enhance their productivity and
performance. According to this culture teams are developed of those employees who are
specialized in particular knowledge and skills (Organ, 2018). For this the coordination
and cooperation among employees are high and if Rosewood hotels opt the strategy it
leads to positively influences the performance of team and also helps in improving the
sales and revenues with the help of maintaining good relationship with their employees.
 Role culture: In this duties and responsibilities are delegated to subordinates according to
their skills and knowledge. Various departmental units are developed in a group of
individuals in order to achieve particular goals and objectives. In relation with this
divisional structure is recommended and best suited for companies in terms of adopting
role culture. For Rosewood hotels role culture suggested which is best suited for the
company due to its different divisions and huge employee base.
Organizational power depicts the competencies and abilities of the structure of company
by which the management use all the available resources in an effective manner for the
development and enhancement of company. It is an ability of individuals to get things done in
proper and required way in order to control things and make them perform the task according to
it (Carnevale, 2018). For this various types of power that manages hold and helps in influencing
the behaviour of subordinates and their teams are discussed as under:
2

 Reward power: It is the kind of power in which leaders appreciate their employees by
avoiding them as per their skills and performances. This power is helpful in order to
motivate people and also influence them to work in prominent way that helps in
achieving better position in the company (Gagné, 2018). In terms of Rosewood hotel the
managers use this power in order to motivate where team Associates for achieving
efficient results that is beneficial for organisation in terms of attaining their personal
goals.
 Coercive power: It is just opposite to reward power as it makes employees believe that
they are weak in some points and does not have proper knowledge and skills that matches
the requirements of company (Hobfoll and et. al., 2018). It is considered as the forcing
style of getting things done by considering all the negative aspects and impacts on the
individual and team. Implementing this power is not suggested for Rosewood hotels as it
leads to motivate employees and increased satisfaction among them. Moreover
employees also get frustrated with this behavior of leaders and start developing negative
attitude among them.
Organizational politics impacts in two ways either negative or positive as politics takes
place in every company. If the reader uses their power prominently and effectively that it
becomes in the favor of organisation and employees both and if they misuse the power authority
then it leads to develop negative result among the organisation. Various types of organizational
politics are as follows:
 The weeds: It is a kind of free three-dimensional and dynamic type that grows
automatically within the environment of company among workforce. It can become
favourable for the company and also useful in developing good relations among each
other. But if leaders ignore this function and left unmonitored their employees then it
come become very dangerous for the company.
 The rocks: This kind of politics happens amongst individuals who ties the knot with high
level of groups and keep strong power with them. The relations are developed on the
grounds of their interactions and formal authority levels such as roles and expertise
people hold (Short, McKenny and Reid, 2018).
 The high ground: It is considered as the functional politics that is useful for the structure
of company and its control system by providing incentive schemes and keep an
3

organisation in compliance. The managers of Rosewood hotel can be the part of head on
politics for this they need to plan some special rewards for their employees based on their
task and performance that leads to develop motivation and job satisfaction among them.
Combination of culture power and politics within an organisation impacts the working
style of individuals in the Rosewood Hotel as a part of team and individual level. These factors
have direct impact on the behavior and believe of employees and if employees are not happy and
frustrated then it directly affect the performance and operations of company. Thus, all these three
factors indirectly impacts the operations level of Rosewood hotel and its employees.
M1. Critically evaluate how the culture, politics and power of company influences the
performance of individual and team behaviour
In every company the functions of power culture and politics plays important role as it
directly influence the performance of team members and individuals and also the decision
making capabilities. In terms of Rosewood hotel they need to improve their productivity and
performance of employees and for this they can opt role culture and its working manner that
leads to assign roles and responsibilities among the individuals on the grounds of their interest
and competencies (Johns, 2018). Rosewood hotels need to make proper effort in order to adopt
reward power as it is useful in motivating their employees by recognising the efforts of
employees and also help them to offer rewards in equal manner. In addition to this, Rosewood
hotels need to develop transparent communication among the employees that is beneficial for
them to gain advantage among their competitors in anunique manner.
TASK 2
P2. Evaluation of content and process theory of motivation in terms of Rosewood hotel
Motivation is a procedure which is useful and encouraging employees in order to
effectively do their work with their full potential to attain specific goals and objectives in
prominent manner by achieving higher profitability for company. Away with this it is broadly
categorised in the prominent motivational techniques that are classified under the content and
process theories. Content theory is considered as the earliest technique and introduced by various
researchers and prominent modifications are also done with passing of time (Klotz and et. al.,
2018). On the other hand process theory put emphasis on how the individuals behave regarding
the fulfilment of their needs and requirements.
4

In relation with Rosewood hotels, Maslow’s hierarchy of needs is selected from the content
theories:
Maslow’s hierarchy of needs is considered as the most prominent and well-known theory
useful for the understanding and discovering the basic needs of employees or individuals. As it
has five permanent levels and its structure that are represented as the five types of requirements
that are explained as under:
 Physiological needs: At this level primary needs of individuals are considered such as
food clothes water and shelter. These requirements are considered as the basic and
foremost for each individual as it is the primary requirement on the basis of survival.
 Safety needs: Once the psychological needs are fulfilled then individual comes on the
safety needs as in terms of employees do always want safe and healthy working
environment. For this they need job security and satisfaction and keep themselves away
from any kind of theatre danger while working (Wang and et. al., 2019).
 Social needs: These needs are related with the feelings of employees as everyone wants
affection and love and wanted to be accepted socially specially at their workplace. It
leads to develop sense of belongingness and describe the feelings of employees.
 Self-esteem needs: It describes the need of recognition and importance of being
highlighted within an organisation. For this every employee need to enhance and grow
themselves in order to get reward and recognition by their supervisors as it leads to
develop their Esteem needs.
 Self-actualization needs: This need relies at the level in which individual I want to take
more challenges in order to develop their skills in effective manner that bring uniqueness
in their work. In order to attain these needs they wish to perform more challenging task
and innovative job roles.
From the process theories, expectancy theory is considered for Rosewood hotel:
Expectancy theory is proposed by Victor H. Vroom as it has three components that are
discussed as under:
 Expectancy: Here, this factor is considered as the efforts of employees will offer desired
level performance as your efforts depends on the experience confidence and need
standard performance. In relation with this every individual has various levels of
Expectations and confidence in them regarding their capabilities and competencies.
5

Therefore the management of Rosewood hotels need to understand these levels and
provide suitable training to the staff as it leads to fulfil their requirements and achieve
desired level performance.
 Instrumentality: This concept believe that it employees attain desired goals if this set
suitable standards for there performance. By achieving their performance at specified
period of time they will be rewarded for their performance. For this the role of the leaders
of Rosewood Hotel is that they need to keep their promises for motivating their
subordinates and offer them what they expect.
 Valance: The valuable employees get reward on the basis of their performance and
outcomes and it is achieved on the behalf of company. These values and goals are the
prominent sources by which employees get motivated in particular manner and of
effective result to their company. Valance is defined as the emotional expectations that
are hold by employees to the desired outcome in order to generate on the behalf of
company (Kim and et. al., 2019). In relation with Rosewood Hotel that managers need to
analyze the behavior of employees and find out what is expected in terms of reward and
on that basis appreciate the performance of employees and reward them.
By considering all the discussed theories of motivation both the theories are beneficial for
Rosewood hotels. For this these theories need to implemented in an effective manner is it bring
efficiency in the performance of employees and motivate them to attend their objectives and
goal.
M2. Critically evaluate how to influence the behaviour of others through prominent
implementation of motivational theories
In order to attain sustainable growth motivation is considered as the important factor as it
enables company to provide effective and increase the level of satisfaction to their employees. In
terms of Rosewood hotels they make prominent efforts in order to use motivational and
behaviour theories in their business functions is it help them to offer enhanced level of employee
satisfaction. Moreover content theory is considered as the most suitable for Rosewood hotel is it
link the requirements of employees and there demand in order to empower their manager to take
prominent course of action regarding the same in effective manner.
6

D1. Evaluate the relationship between culture, power, politics and motivational theories that
enables success of team and organisation
By considering the discussion it is analysed that the power culture and politics put positive
and negative impact on the reputation of organisation. Therefore the managers of Rosewood
hotels take initiative in order to examine the requirements and ability of individuals and their
team as well. In relation with this it helps the managers to obtain full involvement of their
employees towards achievement of objectives of company that helps them to overcome the
issues such as conflict and employee turnover (Ong and et. al., 2018). By opting proper culture
and politics management employees can work in effective manner and tends to attain the
business goals. Moreover Rosewood Hotel need to make prominent use of motivational theories
as it helps them to develop healthy relation with their employees and culture and also provide
high level of satisfaction regarding the job to their workforce.
TASK 3
P3. Understanding of effective and ineffective team and also compare them
Effective team is called effective only when its objectives are achieved and their team
members a work in a Cooperative manner without facing any serious complications of
difficulties. It is considered as the mixture of professionals with specialist who perform particular
task in order to achieve suitable goals and objectives. Effective teams have various
characteristics like its size and expertise members, effective communication, openness and
diversify decision making authorities.
Ineffective team is just opposite of the effective team as in this the get fail in terms of
attaining goals. These teams does not hold any kind of quality from the effective as members
have lack of Trust among each other and does not have effective communication and besides this
leaders take all the decisions without any consent of individuals (Mahlendorf, Matějka and
Weber, 2018). These things develop the motivation among the team members and tend to delay
their performance and productivity.
Team development theory
In order to develop an effective team it is suggested to Rosewood hotel to develop
teamwork attitude within the employees and it is possible with the use of tuckman theory. For
this its each staged is helpful for an organisation to have effective team and employees that work
7

in prominent manner by co-operating their team members. For this it is classified under four
stages that are elaborated as under in terms of Rosewood hotel:
 Forming: At this stage team is developed and task is delegated by the leader to their
immediate subordinates by determining the behaviour of employees as they are
independent and does not know each other. In relation with this some individuals are
quite polite and get excited for their work meanwhile some others are frustrated and
demotivated to perform the job. At this point comfort level and cooperation is low among
the employees due to sudden changes. In relation with this the team managers of
Rosewood hotel plays an important role in order to provide clarity regarding their jobs
and task and also clear them about what is expected from them.
 Storming: At this stage team goes through various storms as employees and team
members does not know each other and due to this they start having conflicts among
them. Many teams get failed at this step because of the mismatch of employees and their
opinions in relation with this the working style of employees also get different that can
develop clashes and frustration within the team (Kim, Ployhart and Gibson, 2018). For
this the leaders of Rosewood hotel need to be very patient and calmly deal with the
situation and make utmost efforts to resolve problems of the team in order to provide
healthy working environment to them.
 Norming: This step is considered as quite better is here employees start knowing each
other and co-ordinate with each others viewpoint and perspective that tends to reduce
conflict among them. All of this happens because of having healthy communication that
leads to bring new and innovative ideas to perform their jobs and prominent way for the
complement of common goals and objectives. Relation with this the team leaders of
Rosewood hotel need to take step back and leave some sort of responsibilities and duties
on the team members in order to check the trust level.
 Performing: It is considered as the last stage in which employees start working towards
the achievement of their goals and objectives. At this step the team members exactly
know what is expected from them and also work in a proper manner to achieve common
goals and objectives. Employees have proper clarity regarding the purpose of the project
and also support it by their activities and procedure accordingly and working together in
the same direction (Martinko, 2018). In terms of Rosewood hotel their team manager’s
8

job is to delegate suitable work to their employees by determining the knowledge and
skills and also put emphasis on the development of team in order to enhance the
effectiveness of group.
M3. Analysis of team development theories for cooperation in various teams of Rosewood hotel
In terms of Rosewood hotel the managers make proper use of tuckman teamwork theory
within the operations of their business with the purpose of enhancing overall performance of
their employees in an effective way. In addition to this with the execution of these concepts it
promotes the employer of Rosewood hotel to determine the ability of each employee and also
recognise their efforts for achieving suitable goals and objectives. In addition to this it motivate
the manager of company to perform various roles like motivator, analyst, plant, shaper, and
investigator and also evaluate with the intent placing and gaining competitive position.
TASK 4
P4. Evaluate the effectiveness organisation behaviour theories and practises in terms of raising
leadership skills to the organisation perspective
Path Goal Theory:
The Path goal theory is basically defined the particular leader’s style or behaviour which
suited with the employee and work environment in terms of accomplish the organisation goals.
This theory is the best in context of process by which leader can choose the suitable behaviour
which can be implemented into employee’s behaviour and also which fulfil their needs which
provides the help towards their working environment (Kotlar and et. al., 2018). As this Path goal
theory is applied on the organisation context where it develops the leadership skills and hierarchy
of the employees performances and organisation level. There are following leadership styles of
path goal theory which derives the improvisation of leadership skills into employees which help
them to attain the goals:
The Four Styles:
 The Directive Path: This goal clarifying leader behaviour also to this theory where it
said that about what is situation for employees which is expected to them and how to
pursue the task, this is one of the most appropriate and having a positive influences
towards the employees behaviour. In context to Rosewood company which runs the
9