Organisational Behaviour Report: Waitrose, Unit 12, HND Business

This report delves into the organisational behaviour of Waitrose, examining how culture, politics, and power influence individual and team performance. The report discusses these factors and their impact on employee behaviour. It explores content and process theories of motivation, including Maslow's Hierarchy of Needs and Herzberg's Two-Factor Theory, as well as Vroom's Expectancy Theory. The analysis extends to team development theories, evaluating how these concepts support cooperation and enhance team effectiveness. Furthermore, the report analyzes organisational behaviour concepts and philosophies, assessing their influence on behaviour within Waitrose. The report provides recommendations to improve business performance, productivity, and the achievement of organisational goals. The report also examines the cultural web model and Handy's model of organizational culture.

OB MY ORGANISATION IS
WAITROSE

Table of Contents
INTRODUCTION...........................................................................................................................................3
COMPANY ANALYSIS....................................................................................................................................3
LO1..............................................................................................................................................................3
P1- Discussing how an organization’s culture, politics and power influence individual, team Behaviour
and performance.....................................................................................................................................3
M1- Studying how the culture, politics and power of an organization can influence individual and team
Behaviour and performance....................................................................................................................7
LO2..............................................................................................................................................................7
P2- Explanation of content and process theories of motivation and motivational techniques enable
effective achievement of goals in an Organisational...............................................................................7
M2- Exploring Behaviour of others through the effective application of behavioral motivational
theories, concepts and models..............................................................................................................10
D1- Investigating the relationship between culture, politics, power and motivation that enables teams
and organizations to succeed providing justified recommendations....................................................10
LO3............................................................................................................................................................11
M3- Examining team and group development theories that will support development of cooperation
within effective teams...........................................................................................................................12
LO4............................................................................................................................................................14
P4- Analyzing the concepts and Organisational Behaviour within an Organisational............................14
M4- Evaluating how philosophies and concepts of organizational behavior influence & inform
behavior within Waitrose......................................................................................................................15
D2- Explaining the relevance of the team development theories, concepts and philosophies that
influence Behaviour in the work place to improve business performance and productivity.................17
CONCLUSION.............................................................................................................................................17

INTRODUCTION
The present report is based on topic Organisational Behaviour which means the study of
knowing the Behaviour of the people related to how they interact in groups and following
different types of the attempts which will result in operating business more effectively. The
chosen firm of the report is Waitrose. The report will discuss about the effect of culture, politics
& power on the Behaviour of others in an Organisational context. Organizational behavior is
defined as appropriate study of understanding about how workers act within a company (Jacobs
and Manzi, 2020). The study will also include different types of the theories and the modal that
are related to the motivation and team that result in effective achievement of goals. With the
assistance of the above report it will also give the information about the how to encourage
individuals and groups to reach at set aim. It will also evaluate how to cooperate effectively with
others and apply concepts as well as philosophies of OB to a given business situation.
COMPANY ANALYSIS
The company was formed in the year 1904 in Acton, London, United Kingdom. It has around
1500 essentials products that also includes grocery, lunchbox, household, health & beauty on the
other hand the services are entertaining, florist, gifts and cellar. The markets of the company are
groceries and other sources (Martin-Neuninger and Ruby, 2020). The competitors of the
company are mark and spencer and Sainsbury. The mission of the company is that the happiness
of their all the members by their worthwhile and satisfying employment in the successful
business (Jones and Comfort, 2020). The partnership of the company is also owned by the trust
of the members and shares the responsibility by giving rewards. The vision and objective of the
company is that everything which is discounters are not be focusing on the services, range or
making their stores expensive (Trewern and et.al., 2021).
Objectives of Waitrose-
 To gain competitive edge
 To enhance consumer satisfaction

 To increase profitability more than competitors
LO1
P1- Discussing how an organization’s culture, politics and power influence individual, team
Behaviour and performance
Politics- it is one of those activities at workplace that includes usage of power and effective
networking to achieve modifications that may benefit a firm and individual within it (Budiasih
and et.al., 2020).
Power- it defined as element that a manager and a leader may use to influence other people
at work area (Cruz, 2021).
FACTORS IMPACT ON
INDIVIDUAL
IMPACT ON TEAM
BEHAVIOUR
IMPACT ON
PERFORMANCE
CULTURE It results in impacting
the decisions of the
individuals that are
based upon the
emergence of gender
inequalities, timing of
the meetings and
reporting business
performance (Hughes,
Roe and Hocknell,
2021).
It impacts the
communication,
motivation,
individuals
performance in the
team by solving
conflicts (Imron and
et.al., 2021).
It is based upon the
productivity rises,
business performance
and business goals in
the organization
(Cheema and et.al.,
2020).
POLITICS It impacts the
Behaviour of the
individuals that are
working in the
organization.
It impact the
Behaviour of the
individuals
(Hochwarter and
et.al., 2020).
It impact the job
performance and
relationships (Zhuang
and et.al., 2020).
POWER It impacts the working By this the team It results in producing

of the individuals members can share
their opinions by
emerging voices
the speed and strength
by movement quickly.
THEORY
POLITICS: by using the four metaphors of Organisational politics the company can influence
individual and team Behaviour and performance. They are of four types
• The weeds
It has annoying personal influence and informal network rules that is very dynamic that grew
naturally without having any maintenance (Haavik, 2020). It is also a good thing. It includes
understanding of different types of networks that plays an important role in the organization on
the other hand it also helps them for long term financial footing.
• The rocks
It is related to individual interaction a formal that are based upon different types of authority’s
data title, roll, and access an expertise to resources. It also includes different types of political
capital that comes from membership that happens from strong ties do a high status group that our
financial committee and senior management team (Williams, 2021).
• The high ground
It helps organization to influence their individual and team behavior performance by combining
formal authorities an organizational system it is also used to describe the rules, structures,
policies and guidelines that are related to political activities. The benefit of this is it provides
check against the individual level autocratic individuals. It is also known as functional political.
• The woods
Providing covenant safety for the people who are working in the organization where good ideas
unnecessary get lost. It is very important to understand the words that are from tease because

they are the format if we focus on the symptoms rather than having barriers to the strategy
execution.
POWER: it considered as system of shared values, beliefs and assumption that show workers
what is right and unethical. By using the handy model of organizational Culture the organization
power influence individual, team behavior and performance. There are four types that is
• Power
In the organization power remain in the hands of the other it is that take decision. They are the
person who enjoyed different types of privileges which is very important in the workplace and
are also known as measure decision makers.
• Task culture
In this the organization gave different task to their employees which will result in achieving the
targets are solving problems by following task culture. In this the organization individual have
common interest to come together to form a team.
• Person culture
In this organization make sure that their employees are very important part of the organization to
achieve the goals and objectives which also resulted in influencing the team behavior and
performance. In this the individual are more concerned about themselves compared to
organization.
• Role culture
In this organization gives different rules and responsibility to their employees according to their
interest, education and specialization to extract best out of them. In this they also decide what
best they can do by accepting the challenges.
CULTURE: Cultural web is a kind of strategic tool that may use to map environment of a
company and is a way of seeing and comprehending varied influences that affect its business. By
using the cultural web model the company influences individual and team behavior which also
include performance that are related to culture (Morris, 2020). It includes six elements that are

• Stories
It is related to past events that are the people talk about inside and outside the company. Waitrose
story define its success in retail industry (Pérez, Baraibar-Diez and García de los Salmones,
2020).
• Rituals and routines
In this it shows daily behavior and actions of the people data related to signal expectable
behavior (Helmold, 2021).
• Symbols
It helps in representing the logo, dress code and flush offices of the company.
• Organizational structure
By this organization has the individual to understand what is the organizational chart and lines
that are related to power and influence which indicate contribution.
• Control systems
It is the way in which organizational is controlled which include financial systems and rewards.

• Power structure
It is related to pockets of real power in the company which include whole group of executives
are department data influence upon operations, decisions and strategic directions.
M1- Studying how the culture, politics and power of an organization can influence individual
and team Behaviour and performance
By using different types of the modals that are four metaphors of Organisational politics, Charles
Handy’s Model of Organisational Cultural and cultural web the Waitrose influence their
individuals, team Behaviour and performance. In the organization plays an important role for the
members to understand all this because it will help in performing the tasks in better manner.
LO2
P2- Explanation of content and process theories of motivation and motivational techniques
enable effective achievement of goals in an Organisational
Content theories are used by the organization to find out the factors that help them to motivate
their employees. On the other hand process theory is termed as the ideas that help in explaining
the how entity changes and develops.
CONTENT THEORIES OF MOTIVATION
MASLOW’S NEED HIERARCHY: The theory is used by the organization to achieve the
goals data comprises of five tier models of human needs data psychological, safety, love a
belonging needs, esteem and self actualization. It helps in motivating their staff by fulfilling their
basic needs that are:
• Psychological needs which are related to biological requirements of a human survival which
includes drink, shelter, food and sleep. If all these needs are not fulfilled, then human cannot
perform optimally.
• Safety needs in this all the needs are related to security and safety as the people want
experience order and control in their lives. As it can be fulfilled by family and society like
schools and businesses.

• Love and belongingness needs it is the third level of human needs which includes all the human
emotional needs that include connectedness, interpersonal relationship and being a part of a
group. For example friendship.
Figure 1: Maslow's hierarchy of needs
(Source: Maslow's Hierarchy of Needs, 2020)
• Esteem needs is related to respect and accomplishment which include achievement and status.
In this the organizational need to respect and give reputation to the individual who are doing hard
work for the organization to achieve its goals and objectives.
• Self-actualization needs it is the most important needs that is to be fulfilled better related to
personal potential, seeking personal growth and peak experience.
HERZBERG’S MOTIVATION-HYGIENE THEORY: This helps in trying to get a route that
is related to motivation in the workplace. It also helps the organization to get best performance
from their team. It includes two types of factors that are related to motivators and hygiene factors
(Mehrad, 2020). It plays an important role that is related to motivation that results in effective
achievement of goals in the organization.

• Motivating factors Results in motivating the employees to increase the performance and
productivity of the employees by fulfilling all their needs data related to achieving goals and
objectives. In this the presence of motivated result in causing employees to work harder at the
time of founding actual jobs itself.
Figure 2 Herzberg's two factor theory
(Herzberg’s Motivation Theory – Two Factor Theory, 2018)
• Hygiene factors it result in causing employees to work less hard. They are not presenting actual
jobs but are surrounded in the jobs. Poor hygiene related result in decreasing employee job
satisfaction.
PROCESS THEORIES OF MOTIVATION
VROOM’S EXPECTANCY THEORY: It how is the organization in knowing the relationship
between people behaviors at work and their worlds was not imagined by the scientist. The theory
has said that the performance is not based upon the factors that are knowledge, personality,
ability and experience (Olokooba and et.al., 2018). They are based upon positive correlation

between efforts and performance better favorable performance with desirable reward. It includes
three believes that are
• Valence
It means that the emotional people older respect that is related to outcomes. It is all the depths of
the want of and implies that are related to money and promotion.
• Expectancy
Employees in the organization have different expectation and level of confidence about the
things in which they are capable of doing. It is the duty of the management to discover, resources
or supervision employees need.
• Instrumentality
It is related to perception of the employees is regarding whether they get what is promised by
their manager. It is a duty of the organization to fulfill all the promises that they have made to the
employees that are related to awards.
ADAM’S EQUITY THEORY: It is related to maintaining the relationship between the
performance and rewards data related to others. In the other one it is also known as employees
get demotivated by their jobs insert inputs are more than the outputs. This story is based on
different types of reception data related to individual make contribution which are related to
expect certain rewards on the other hand it is related to validate the exchanges in which the
individual compares inputs and outputs which try to rectify their inequality (Sheehan, McCabe
and Garavan, 2020). There are three types of relationship that arises in individual input outcome
that are
• Overpaid iniquity which means that individual outcomes are more compared to their inputs at
the time of relationship with others.
• Underpaid iniquity in this the outcomes of individual are less compared to their inputs.
• Equity I related to outcomes in relationship is inputs in which they are equal to others.

This truly has been showing the level of motivation among the individual in the working
environment. If the organizational will treat fairly their employees then it will result in highly
motivating at the time of doing task.
M2- Exploring Behaviour of others through the effective application of behavioral motivational
theories, concepts and models.
By using the reinforcement theory it is related to the assumption that is regarding the Behaviour
of the employees which are dependent upon different situation. The aim of the theory is related
to considering the hard work of the employees in return giving them the salary and bonus which
will motivate them to perform more for achieving the goals.
D1- Investigating the relationship between culture, politics, power and motivation that enables
teams and organizations to succeed providing justified recommendations
 Critical evaluation on culture, power and politics
It can be evaluated that organizational culture, power and politics result in influencing day-to-
day operations of the company along with which also includes governing the atmosphere (Fuhr,
2017). The impact that is caused by power and politics give direct reflection on the
organizational culture that is based on formally along with informally.
 Hofstede’s dimension of culture
By using this model the organization have shown the relationship between culture, politics and
motivation that result in team and organization success. The theory is based upon 4 dimensions
which also include culture values that are individualism, collectivism, avoidance, how is distance
and masculinity and femininity.
 Justified recommendations
It can be recommended that the company should adopt the best leader which can build up a
strong relationship between culture, politics, power and motivation because it is the main things
that result in achieving goals and objectives of the organization. If the motivation in the
organization is strong then it will also result in employees putting their hardware which will
create or increase the productivity.