M&S Change Management: Impact on Strategy, Leadership & Behaviour

This report provides a comprehensive analysis of organisational change, focusing on Marks and Spencer (M&S) and its strategic adaptation to evolving business environments. It includes an overview of M&S's change processes, a PEST/SWOT analysis to identify drivers of change, and an evaluation of how these changes affect organisational strategy, leadership, individual, and team behavior. The report also examines how the impact of change was minimised, the application of appropriate models for efficient change planning and processing, and a critical evaluation of the long-term implications of change. Furthermore, it applies force field analysis to determine opposition and support for change, explains barriers to change, assesses leadership approaches, and offers conclusions and recommendations for effective change management, including change impact analysis to identify potential risks.

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ID
Unit Number and
Title
Unit 17 –
Understanding &
Title Drivers of Change
and Organisational
Impact (Part 1)
Statement of
Authenticity:
I certify that the work
submitted for this
unit is my own and
Table of Content
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Assessment Part 1
1.0 INTRODUCTION ....................................................................................................................5
2.0 An overview of the organisation and it’s change processes......................................................5
3.0 A PEST/SWOT analysis to be undertaken to identify drivers of change..................................8
4.1 An evaluation of the drivers and impacts of various types of change and how they have
affected organisational strategy.......................................................................................................9
4.2 Comparing the impacts of change and the effect they have had upon the organisation’s
strategy and operations....................................................................................................................9
5.0 Evaluation of how change will have affected leadership, individuals and team behaviour....10
6.0 An evaluation of how the impact of change was minimised and the application of appropriate
models applied to plan for and process change efficiently............................................................12
7.0 Critical evaluation of the long- term implications of change to inform conclusions and
recommendations for minimising affects of change through effective planning and managing
change, including change impact analysis to identify potential risks of change...........................13
8.0 Conclusion...............................................................................................................................13
1.0 Introduction..............................................................................................................................16
1.0 Application of force field analysis to determine opposition and support for change..............17
1.0 Use of force field analysis to make valid recommendations for meeting the organisation’s
objectives.......................................................................................................................................18
2.0 An explanation of the different barriers to change and how they influenced decision making
and leadership................................................................................................................................18
2.0 How was change accomplished and how successful was it?...................................................20
5.1 Advantages and disadvantages of different leadership approaches to dealing with change,
illustrated by application to a range of examples...........................................................................20
6. Critical evaluation of different leadership approaches and models of change management.....20
CONCLUSION..............................................................................................................................22
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1.0 INTRODUCTION
In order to conduct business operations with higher competencies more profitability and
large number of consumer base change plays important role as it allow organisation to embrace
innovative practices (Goswami and Chouhan, 2021). It not only allows company to enhance its
competitiveness but also allow them to satisfy customers in effective manner. Present report is
conducted on Marks and Spencer which is operating at business services in retail industrial
sector. Report include discussion upon organisation change process, pest analysis and the manner
in which change affect individual leadership and team behaviour.
2.0 An overview of the organisation and it’s change processes
-Changes plays essential role for organisations specially during the outbreak of covid-19
that shifted behaviour of all the elements in business environment. In this organisation are
required to evaluate the factors that can affect their business operations. It is essential for Marks
and Spencer’s to evaluate business environment and implement changes accordingly. This will
help company to perform their business operations in effective manner. Mentioned below impact
of organisational change on Strategies and operations of two different companies is being
discussed:
Change Marks & Spencer TESCO
Technological Because of the incessant changes that There are steady changes that are
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Need
Impact on
Strategy
Impact on
Operations
embrace place inside retailing sector
this give rise the need of executing
high-tech innovation in company
premises to be guarantee more serious
progressions against rivals. In setting
with this, Marks and Spencer are
acquiring innovation and high-tech
technology in their working
environment structure as to serve
customers with excellent items and
administrations to acquire greatest
income in retail modern area.
winning in worldwide retail modern
section. This makes substances inside
this to attempt utilization of arising just
as most recent advancements through
which taken disturb serious market
influences. Because of this Tesco is
presenting sure change in their
innovation viewpoints in authoritative
design that point towards lessening time
as well as efforts put by association in
work environment structure in stock
checking.
This has been assessed that Marks and
Spencer is going through with digital
transformation by means of progress
in element site and quick avoidance of
inheritance IT frameworks by
leveraging partnership with TCS.
To work with the adjustment of
compelling way TESCO attempt
utilization of RFID innovation through
which organisation can successfully
work with optimizing of customers
(Hergueta, 2021). With the assistance of
this innovation Tesco can embrace
precise inventory accounting procedure.
Because of execution of high-tech
innovation in organization working
environment structure, it is
Because of this innovation Tesco can
quantify critical effect upon their time,
efforts and time that can be viably
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fundamental for HR division of
element to contribute investment in
training and development programs
for employees to make them viable
with presented mechanical pattern.
saved by organization that they spend
by actual tallying of stock. This will
essentially affect after decreasing in
general expense of operations for
Tesco.
Structural
Need
Strategy
Impact on
Operations
It has been assessed that, Marks and
Spencer work their working in
business climate which is precarious.
This posture danger towards
organization if executives of company
does not stress upon these changes.
There are dynamic changes in
worldwide retail area that builds rivalry,
this makes companies playing out the
business tasks to embrace huge
modification in their working
environment structure.
Organization rebuilt their execution
home as well as clothing term in their
United Kingdom outlets. In this
element is needed to expand their
promoting HR as well as sales as to
guarantee more income.
TESCO embrace system to work on
operational construction of substance to
build its business activities proficiency.
By bringing new underlying framework
organization can guarantee no
intricacies in setting with chain of
guidance to be followed.
Clothing and home team, can go
through with the effect, as in this
change is being done as to satisfy
necessities and targets of association.
This essentially sway upon HR unit of
Tesco, as in this they need to enrol
potential and new applicants and further
give them successful training facilities
that can make them agreeable work in
new authoritative design.
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3.0 A PEST/SWOT analysis to be undertaken to identify drivers of change
Basis Impact on Marks & Spencer
Political UK is having stable governmental issues that offer alluring chances with
the assistance of which Marks and Spencer can build effectiveness of their
business measures. Democratic leadership of UK can adequately impact
workers in which employees are permitted to attempt assignment of their
decisions. This adequately impact on individual as well as group
behaviour, as it influences creativity and innovativeness among employees.
Economic Economic climate of United Kingdom offer numerous monetary chances
through which Marks and Spencer can embrace their various tasks like
logistic, supply chain, infrastructure and transportation, in a practical and
efficient way (Sohl and Folta, 2021). However, it has been evaluated that
COVID-19 have adversely affected economy of country. However, with
the help of government benefits and subsidies available to retail industry
M&S can perform their operations.
Social With the progression of time, way of life and customer pattern in United
Kingdom is powerfully evolving. This has capacity to impact conduct of
employees and leaders in Marks and Spencer. However, due to Covid-19
buying behaviour of customers are changing in UK. It is essential for M&S
to emphasise upon consumers behaviour as to serve them products and
services by maintaining proper hygienic measures.
Technological UK is innovative progressed country that gives wide scope of degree to
group and workers in Marks and Spencer. As it altogether upgrades
imagination and development. In this setting authority inside M&S they
essentially point towards giving appropriate direction and help to further
develop labour force through which can viably carry out sure changes in
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workplace of organisation.
SWOT
STRENGTH WEAKNESSES
Marks and Spencer are having renowned brand
name in market segment.
Company is having weaknesses in terms of
implementing technological changes
comparatively to other rivals.
THREATS OPPORTUNITIES
Marks and Spencer are facing threat due to Brexit
and competition from other rivals.
Marks and Spencer is having opportunity to invest
in technological change as to gain more growth
and competitive opportunities.
Evaluation:
As per Swot Analysation of Marks and Spencer it summarised about report Strength and
opportunities to enhance their business within digital platform. But due to enhance more
competitive rivals of Marks and Spencer company it creates challenging environment to keep
maintain sustainability.
4.1 An evaluation of the drivers and impacts of various types of change and
how they have affected organisational strategy
According to the analysis of internal and external business environment it has been
identified that there are a number of drivers of change and these are having impact upon
organisational strategy. For instance, it has been identified that technology is driving business
organisation to implement changes in their business process in order to satisfy consumers in
effective manner. The changes affecting organisational strategy in which managers and leaders
are required to provide efficient training to employees and motivate them in order to implement
changes in effective manner (Hergueta, 2021). It it has been identified that needs of consumer is
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dynamic which is acting as driver of change. This is affecting organisation strategy in terms of
changing their process as to provide product and services according to consumer needs and
demands.
4.2 Comparing the impacts of change and the effect they have had upon the
organisation’s strategy and operations
Technological advancements:
This is generally significant and compelling driver that adequately works with innovative
changes in association in viable way. With the assistance of this organization can viably ready to
guarantee their practices and frameworks are lined up with components and patterns that are
prevailing in retail industrial segment.
Rivalry:
The factor is driver that works with the two Marks and Spencer and Tesco to bring
primary just as innovative change in their organisation workplace structure, because of escalated
level of rivalry in retail segment. This makes company to embrace activities and systems that are
being utilized by different contenders and works with to get change innovation for both the
elements as to guarantee greatest rivalry along with profitability for long period of time.
Critically evaluate the long-term implications of internal and external drivers
of change within an organisation.
There is different type of factors in internal and external environment which is acting as a driver
of change within an organisation. These elements have long term implication through which
company cannot only make significant modification in their process of working but can also
maximize their profitability and growth (Malenkov and et, al., 2021). Internal and external
drivers of changes such as changes in the behavioural pattern of consumers and need of skills
within work force as to perform the business operations are some internal and external drivers of
change. These factors have long-term impact upon company growth and profitability. In this
continuous research will assist leading organisation like Marks and Spencer to identify the
internal and external driver of changes and further develop strategies accordingly as to gain long
term sustainability and profitability (Makgopa, 2021). In this it is recommended to Marks and
Spencer to undertake use of change analysis system. They are also recommended to use strong
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communication process with transparency. It helps in applying changing with engagement of
employees.
5.0 Evaluation of how change will have affected leadership, individuals and
team behaviour
Change is playing essential role for every organisation specially during the time period of covid-
19. In this it is essential for organisation to make sure that they analyse changing behaviour and
buying pattern of consumers and provide them services and facilities accordingly, with the help
of implementing change with an organisational workplace structure (Makgopa, 2021). There are
certain form of factors in internal as well as external environment that can influence business
operation decision making some of the changes are being defined below:
Internal Drivers of Change
Organizational Culture:
This ensures element related to ideologies, customs, tradition and values that organisation
process. This has been identified that Marks and Spencer bring two most important changes with
the help of task culture. According to this culture roles as well as responsibilities are being
allotted to every employee as per their knowledge, expertise, potential and skill. This allows
Marks and Spencer to develop a positive culture that helps in enhancing employee’s positivity
productivity along with job satisfaction level. This culture has capability to maximize overall
ratio of profitability and competitive ratio of company against competitors.
Management Structure:
This is being evaluated that within organisational management structure there is
hierarchical order within which chain of command is being duly followed. In terms with this this
is being identified that management structure is having capability to influence individual, team
and leader behaviour with an entity. In context with Marks and Spencer it has been evaluated
that organisation have top-down structure within which decision-making process is being mainly
held by organisational top executives which get further communicated to lower level of
management. This structure facilitates M&S to have quick decision-making process through
which company fulfil their target in effective manner. This structure also allows Marks and
Spencer and managerial executive to provide accurate guidelines to employees that helps in
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removing any form of confusion in lower management. It effectively helps in enhancing
employees working capability that will also help M&S to incorporate changes in effective
manner.
External Drivers of Change
External environment includes a number of factors that can affect organisation smooth
operations and functioning in number of ways (Makgopa, 2021). Proper evaluation of the factors
will allow company to have strategic planning process that will provide a number of benefits to
company. With the help of having in-depth evaluation of external driver of changes with the help
of PEST analysis Marks and Spencer can reduce the negative impact of external environment on
individual team and leadership behaviour with an organisation.
Recommendation
Changes help organisation to perform their business operations while serving needs and
demands of consumers accordingly. It helps company to maintain their long-term sustainability
in an industry. There are various elements of change that are having positive as well as negative
impact on organisation function. In this Marks and Spencer is required to formulate strategies
and adopt measures in order to overcome negative impact of the factors that are prevailing in
business environment. In this company can take advantage of number of efforts and execute
strategies in order to make sure that new changes with an organisational workplace premises is
being adopted in effective manner. Mentioned below there are some measures that can be taken
by M&S in order to minimise negative impact of changes on behaviour of organisation:
 Marks and Spencer are needed to ensure that they embrace in-depth market research to
assess flow winning patterns in business climate (Woods, Doherty and Stephens, 2021).
With the assistance of this company can adequately ready to authorize change and can
make workers viable to it by imparting the modification ahead of time. It builds chances
for organization to guarantee greatest help from their labour force.
 Marks and Spencer by providing continuous training from online and offline mode for
workers, as with the help of this company can effectively makes employees compatible
with the changing business environment skills. Along with this, it has been evaluated that
training also help company to equip employees with necessary technology knowledge.
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