NZDB 670: Organisational Compliance and Risk Management Report

This report provides a comprehensive analysis of organisational compliance and risk management, focusing on the telecommunications company Spark New Zealand. It explores techniques for ensuring employee engagement in compliance processes, including collaborative learning, effective training, and motivational strategies. The report emphasizes the importance of maintaining strategic business relationships with stakeholders, such as regulators, auditors, employees, managers, and the board of directors, for effective compliance management. It further delves into the significance of professionalism, ethical behavior, and societal behavior within a business context. The report examines the components of professionalism, including attitudes and qualities, and highlights the importance of ethical behavior and meeting societal expectations for efficient and effective organisational performance. The report draws on various sources to provide a detailed examination of these critical aspects of business operations.

Running head: ORGANISATIONAL COMPLIANCE AND RISK MANAGEMENT
ORGANISATIONAL COMPLIANCE AND RISK MANAGEMENT
Name of the Student
Name of the Organization
Author Note

1ORGANISATIONAL COMPLIANCE AND RISK MANAGEMENT
Table of Contents
Introduction......................................................................................................................................2
Task 1...............................................................................................................................................2
1.1 Two techniques to ensure employees engaged in the process of compliance........................2
1.2 a) Strategies used to motivate Employees to adhere to compliance practices.......................3
b) Motivational strategies to ensure Employees participation in compliance practices..............4
1.3 Importance of maintaining strategic business relationships with stakeholders in terms of
managing compliance..................................................................................................................5
1.4 Importance of the following stakeholders in the process of compliance management..........6
Task 2...............................................................................................................................................8
2.1 a) Professionalism..................................................................................................................8
b) Components of professionalism..............................................................................................9
c) Importance of professionalism in ensuring compliance for efficient and effective
performance of a business organization.....................................................................................10
2.2 a) Importance of ethical behavior in business organizations...............................................11
b) Elements of ethical behavior for business organizations.......................................................12
2.3 Importance of meeting the following societal behavior for a business entity.....................13
References......................................................................................................................................15

2ORGANISATIONAL COMPLIANCE AND RISK MANAGEMENT
Introduction
The study revolves around the organization Spark in New Zealand. Spark New Zealand is
a telecommunication company which provides fixed line services of telephone, a mobile network
and an ISP or Internet Service Provider (Gul, Sarkar & Gutierrez,2016). It has been operated as a
traded company publicly since the year 1990. This organization forms a part of New Zealand
Forum of Telecommunications. It was founded in the year 1987 on 1st April and has it’s
headquarter is situated at Auckland. The main products of the organization Spark involves
mobile services, broadband services and landline services (Moriset, 2013). Some of the services
of the company includes fixed telephony, access to the internet, mobile telephony, and
transmission of data, on demand streaming video, automation at home and leased lines. The aim
of the study is to prioritize and embed practices of core compliance the culture of the
organization within specific context of business and to lead, model and structure the
organizational compliance and values for efficient and effective performance of the business
organization. The company Spark has about five thousand five hundred and sixty two employees
approximately.
Task 1
1.1 Two techniques to ensure employees engaged in the process of compliance
Collaborative learning is one of the techniques used by the telecommunication company
Spark which allows all the employees to work together by enriching and enhancing learning by
providing interaction with others (Noe et al., 2017). Learning is done in a setting which is

3ORGANISATIONAL COMPLIANCE AND RISK MANAGEMENT
informal by the use of social media. This social media helps in encouraging exchange of several
knowledge and ideas during collaborative work to a great extent.
Effective compliance training is not only responsible for allowing but also for encouraging
emotional connection between the training going on and the employees (Griffin & Hu,2013).
Online surveys and polls also provide opportunity to the learners to share their personal views,
opinions and concerns.
1.2 a) Strategies used to motivate Employees to adhere to compliance
practices
Re-telling all the employees within the organization about the necessities of the
guidelines and the procedures used in the process of compliance is very much important.
Employees do not take these procedures as extra works and hence they take them seriously and
get a deeper reason to believe in and follow all the practices involved in the guidelines (Siponen,
Mahmood & Pahnila,2014). They know well about all the reasons why the policies and the
practices involved in the process of compliance are needed to be followed with sincerity.
Information are made retainable by providing lists of micro learning, thus breaking the content
into small modules (Tyler,T.R & Jackson, 2014). It makes them easier for the learners to easily
focus on the main objectives of the learning in the process of compliance.
Mobile learning is a very accessible technique for engaging the employees in the process
of compliance as it gives them the flexibility and the ease of accessing the training of
engagement given to them anytime and from anywhere at a particular point of need and thus

4ORGANISATIONAL COMPLIANCE AND RISK MANAGEMENT
meeting them wherever they are (Li et al.,2014). This allows them to switch easily between
devices for continuing with their learning seamlessly.
b) Motivational strategies to ensure Employees participation in compliance
practices
Despite focusing on the do’s and the don’ts only, the organization focused on
highlighting the reason why the given approach is mandated. The complex situations are made
simpler for the learners to understand properly about all the processes and the guidelines
associated with the process of compliance (Chen & Chen, 2014). The employees are allowed to
provide their own concerns and decisions, but it does not end here only. The consequences of
their decisions are showed properly and provides another challenge for checking if they are able
to learn from the previous one.
The organization provide flexibility to the learners during the process of compliance
rather than making the training a compulsory course which is to be completed in the next eight or
ten days (Dreher, 2014). This is made possible by the use of mobile learning or more specifically
mLearning. Through mobile learning better control to the learners are provided thus encouraging
them to learn on the device out of their own choice. It also provides the facility to allow the users
to learn whenever they want to during the process of compliance. This flexibility will take up the
course of compliance when they want to rather than they have to do forcefully.

5ORGANISATIONAL COMPLIANCE AND RISK MANAGEMENT
1.3 Importance of maintaining strategic business relationships with
stakeholders in terms of managing compliance
Maintaining strategic business relationships with the stakeholders are very much
important for managing compliance as this culture of learning is going to support the safety goals
of the organization (Andriof & Waddock,2017). Managing compliance is much more than only
checking a box. There is a need for all the stakeholders to understand how this learning process
can help them in doing their jobs in a better way. It is very much important that the employees
comply for their own good and for the organization as well. For doing this managing a strategic
relationship with the stakeholders are very much necessary. This compliance program should be
enough engaging so that they can help them clearly internalize and apply for the learning (Eden
& Ackermann, 2013). Providing flexibility to the learners, using formats which are innovative,
engagement continuation after the formal training, mobile learning and social learning or
collaborative learning are some of the examples of managing strategic business relationship with
all the stakeholder within the organization during the process of compliance.
1.4 Importance of the following stakeholders in the process of compliance
management
a) Regulators- A regulator or a regulatory agency or a regulatory authority who is
considered to be as the authority publicly responsible for working any autonomous
authority over some area of activity of human in a capacity which is regulatory
(Rosemann & Brocke,2015). Regulators are mainly setup for enforcing several standards
and safety for protecting consumers in the market wherever any lack of efficient
competition is noticed or any potential is seen for the exercise of the market of power
which was undue. Regulatory compliance is mainly described as the goal that the

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specified organization always aspired to achieve for ensuring that they are aware of and
steps are also taken for complying with the laws, regulations or policies which are
relevant.
b) Auditors- The main aim of the auditors is to conduct compliance audit both internally
and externally for assessing the effectiveness of the compliance practices and processes
fully. During the process and transaction examining process, the compliance auditor has
to determine if the item or resource which is being examined complies with the standards
established or not (Costa & Menichini,2013). Auditing done by the auditors internally are
responsible for providing insight into the culture, processes, policies and standards within
the organization. They are even responsible for aiding board and managing oversight by
proper verification of the controls internally like controls for the mitigation of risk,
effectiveness operation and compliance related to relevant rules and regulations.
c) Employees- Employees form the main building blocks of the organization and they are
responsible for giving their best for their own and the organization by taking part in the
process of compliance. This compliance program is responsible for allowing them to
engage themselves enough to help themselves to analyze internally and apply the process
of learning (Kerzner & Kerzner, 2017). They understand all the processes, regulations,
rules and policies associated with the compliance program and implement them in their
jobs for performing in a better way. They are also responsible for supporting all the safety
goals of the organization.
d) Managers- Managers are responsible for the management of compliance. The process of
management is done by proper planning, organizing, controlling and leading all the
activities which ensures the compliance related to all the laws and standards associated

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with the compliance program (Vigneau, Humphreys & Moon,2015). All the activities of
the managers in managing laws and procedures includes maintaining security by
implementing several controls and procedures, maintaining audits which are internal,
maintaining audits which belong to third part, providing documentation which are
supportive, preparing reports and lastly creating, developing and implementing all the
policies and procedures for ensuring compliance.
e) Board of Directors- The roles of the board of directors include establishment of vision,
aim and values. It also includes strategy and framework setup and its role as a delegate to
the management (Schwalbe,2015). For establishing vision, aim and values they are
responsible for determining the vision and the main mission of the company for guiding
and setting place for its recent operations and developments in the future and also
determining all the policies of the company. For setting strategy and framework the
board of directors are responsible for ensuring that both the framework and the capability
of the organization are proper for the implementation of the strategies chosen and are also
responsible for determining the strategic choices and select those which can be pursued
and also make decisions about several means for supporting and implementing them. As
a delegate to the management they are responsible for proper monitoring and evaluation
of the implementation of the standards, strategies and policies. They also ensures
effectiveness of the internal controls and determines the criteria of monitoring which is
used by the board.

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Task 2
2.1 a) Professionalism
Professionalism is referred to as the professional behavior within the workplace which is
important for the success of the organization which will be a long termed (Evetts,2013).
Interactions between the employees and relationship with the consumers are very much
important for ensuring all the objectives and goals of the company. An attitude and an
appearance within a professional workplace like the telecommunication company Spark is
responsible for allowing all the employees in taking pride in their job and further provide
improved performance of the worker. Managers of the company who behave in a professional
manner set up a proper example by providing encouragement to the people for conducting
themselves in a way that provide support to the wide success of the company (Lewis, 2013).
Professionalism is responsible for providing boundaries establishment, improvement
encouragement, and accountability maintenance, promotion of respect and lastly minimization of
conflicts.
b) Components of professionalism
Attitudes- Having a professional attitude is very much important while working in any
organization. A professional must be punctual, have much respect for the valuable time of others
and follow all the instructions of the supervisor (Yashkova et al.,2016). He should respect both
private and public property and observe what is needed to be done for the good of respective
company. The professional should help in maintaining a safe workplace to work in and must
keep an atmosphere which would be civilized. He should act in such a manner that would reflect
favorably on the organization.

9ORGANISATIONAL COMPLIANCE AND RISK MANAGEMENT
Qualities- Some of the qualities which a professional should possess while working within an
organization includes a neat and clean appearance, reliability, competency and accountability. He
or she should also be self-controlled and ethical (Maister,2017). A professional should always be
well dressed and look neat and clean having his clothes ironed and shoes polished with a good
practice of hygiene. To be a reliable one he or she is expected to do great job and within
scheduled time allocated to him and set benchmarks. For keeping competency it is necessary to
become an expert in his or her respective field. One of the most important qualities is
accountability. It is always important for a professional to take responsibility for his own actions
and should always owe his mistake and try to work on resolving it and fixing it soon.
Behaviors- Professional behavior is one the most important components of professionalism
which is evaluated by the supervisor or manager depending upon his or her performance in the
workplace. They must follow strict codes of ethics and show ethical behavior all the times. He
must keep his calm and be composed whenever any difficult situation is faced and must cope up
with the situation with his or her professional manner or attitude and move on. He must show
respect and deference to all other staff or employees. The professional must clearly demonstrate
both professional written and oral skills of communication and use proper language while
addressing other employees or staffs of the company. It is very much important for the
professionals to listen carefully about what others are saying and process accordingly rather than
arguing after each and every sayings.
c) Importance of professionalism in ensuring compliance for efficient and
effective performance of a business organization

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Where compliance provides a very much critical role in providing help in preventing and
clearly detecting any misconduct at the organization and by the organization itself,
professionalism within workplace is very much important and necessary for keeping a long term
success of the business whether it is a big enterprise or relatively a smaller one (Adler & Kwon,
2013). During the process of compliance, professionalism plays an important role in establishing
and creating boundaries between what is the right behavior within the office and what is wrong.
Despite some managers of the organization supports an environment which will be enjoyable and
a vibrant one, certain limits must be set within the workplace for avoiding any
misunderstandings or any conflicts. Workers who claims themselves to be professionals will
maintain their limit and will never cross the line of that limit during their conversations or any
other ongoing activities within any business organization.
2.2 a) Importance of ethical behavior in business organizations
Ethics generally concerns about the moral judgements of any individual about what is
appropriately correct and what is wrong. Ethical behavior within any business organization are
responsible for bringing a large number of benefits which are significant to that particular
business organization (Chun et al.,2013). Some of the benefits involve attracting consumers to
the products of the firm and hence improving profits and sales of the company, attracting more
and more number of employees who are wanting to work for the business organization by
lowering the cost for recruitment and enabling the enterprise in getting the employees who are
mostly talented. Other benefits involve making the employees stay within the business
organization by reducing the turnover of labour and hence productivity of the company increases
to a great extent (Jackson et al., 2013). Investors are attracted and the share price of the company
is kept high, hence protecting the business from taking over. On the other hand, unethical

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behavior may cause damage to the reputation of the firm making it less appealing in front of the
stakeholders of the respective company.
b) Elements of ethical behavior for business organizations
 Obey the law- Obey the law is considered to be the minimal level of the conduct of ethic
which is ensured within the business organization (Schwartz, 2013). The law is basically
a set of standards or rules of behavior which are needed to be followed by the employees
and also by the stakeholders of the company for the betterment of the business
organization.
 Be honest in business dealings- It is very much important in dealing with all activities
within any business organization honestly. It is considered to be almost impossible for
any business to build up trust if honesty is not considered to a guiding principle in
handling every aspects of its process of work. Honesty does not mean only about
performing activities in the right way, it is also about value expression within which a
particular company is founded. Being honest is considered to be one the ways which are
effective in establishing the culture of work which will help in propelling the business
company to a success which will be long termed. Honesty also leads to the creation of a
consistent behavior within the workplace and helps in building trust among the
customers.
 Show respect for individuals, contracts, societal standards and institutions- It is very
much important to show respect to all individuals by treating people with politeness,
kindness and courtesy and by encouraging the employees in expressing their ideas and
opinions. It is very much important to listen to what others are wanting to say before just
delivering viewpoint of own and utilize several ideas which will totally change or rather