Organisational Design, Human Resources and Strategic Impact Report

This report delves into the critical aspects of organisational design, using the London Marriott Hotel as a case study. It explores the significance of organisational design theory in shaping structure and aligning with strategic goals, examining different theories like classical, non-classical, and contingency theories. The report further investigates approaches to attract, retain, and develop human resources, emphasizing employee engagement, fair policies, mutual contracts, and authority. Contemporary knowledge supports emerging developments in human resource management within the hospitality sector. Finally, the report evaluates how organisational design responds to change management and its impact on business design, highlighting the interconnectedness of these elements. The analysis provides a comprehensive understanding of how organisational design and human resource strategies contribute to organisational success.

Value and Contribution to
Organisational Success

Table of Contents
Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1. Importance of organisational design theory in context of organisational structure and
assist in fulfilling organisational strategy...............................................................................1
TASK 2............................................................................................................................................3
P2. Different approaches and techniques for attracting, maintaining and developing human
resource for creating skilled and dedicated workforce...........................................................3
TASK 3............................................................................................................................................5
P3. Research and use contemporary knowledge to support evidence for emerging
developments..........................................................................................................................5
TASK 4............................................................................................................................................7
P4. Critically evaluated that how organizational design respond and follow change
management which impact business design and complex relationship..................................7
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Organizational design refers to the process role creation, structure and process with aim of
achieving organizational goal. To form an organizational design, it is important to have the
complete and correct information so that structure of association can be in a particular format
(Phakathi, 2017). In order to understand the change in the organization, managers must go
through with the change in police's and process so that they can easily explain to their
subordinates. This report is bases on London Marriott hotel country hall, it is situated in
Westminster, London and designed by Ralph Knott in 1909. The hotel currently having 206
bedrooms 12 meeting rooms and a bar. This report will cover the importance of organization
theory in context of organizational structure that fulfilling the strategy in a specific organization
and also analyze the different techniques and approaches used for attracting maintaining and
developing the human resource to create a skilled and dedicated workforce in the organisation.
Furthermore, it also analyzes the contemporary knowledge to support the evidence of emerging
human resource development and it explains how organizational design helps to respond and
adapt to change management and the relationship between these two situations.
TASK 1
P1. Importance of organisational design theory in context of organisational structure and assist in
fulfilling organisational strategy.
organizational design plays an important role in any business as it gives the direction to
formulate the strategies and policies in the organisation to run the business and effective manner
and generate high revenue. in the design of the organisation is changing, there is a need of
change in the complete structure of the organization (Pertiwi, Llewellyn and Villeneuve, 2019).
London Marriott hotel country hall they are using the divisional organizational structure because
it includes several divisions such as sales marketing or logistics and human resource that help the
organisation to complete their task in a approached manner and initiate the organisation to run
their business in a better way. There are various type of theories that is explained below:
 Classical theory- it is the traditional theory which emphasizes on organisation instead
of their employees. According to this theory the organisation is considered as the
machine and the human beings are the different part of that machine (Nitzsche, Wirtz
and Göttel, 2016). Stories based on the consideration that employees are having physical
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and economical need. They do not have any interest with the motive of doing social
welfare or they are not seeking for job satisfaction. It Focuses on identifying errors and
correct them in order to increase the output of the organisation. It will help in increasing
activity in various operation that leads to generate higher revenue and on maximum
profit on the large scale.
 Non-classical theory- The theory which focuses on humans or the employees of the
particular organisation. The author of this theory believes that if the employees make a
good relationship and create a better employee engagement in the workplace, this will
lead to increase the productivity and the satisfaction of the employees and this will lead
to generate higher sale and profitability in the business (Moldovan-Borsos and Matei,
2016). Efficiency of the employees can be improved by providing lower working hours,
improvement of social relations of workers and reward them for their better
performance. The main components of non-classical theories is social system and
human factor is the important factor in the social system that can contribute in
increasing the productivity of a particular organisation.
 Contingency theory- this is the theory which suggest that organisation used most
appropriate their leadership style in context of particular situation and that style will
help in figuring out all the situations. Manager is concerned with the both situation and
their leadership style and give their best to co-ordinate with both in effective manner.
This theory will help the organisation to learn from the various situation that influence
their future management for a particular operation or task (Maassen, Nerland and Yates,
2018). It also produces all-rounder leader that can deal with all types of situation and
solve them in an appropriate manner that will be beneficial for the organisation in
achieving their business goal.
The above discussion has given a brief importance of different theories that helps the
manager of London Marriott hotel country hall to formulate their strategies and policies in a
structure manner that will help to run their business and generate higher revenue. This hotel will
use the contingency theory so that they can produce all-round the leader that can handle all the
situation and leads to manage the operation in an effective manner. This theory will help in
understanding the various changes in the organisation that can leads to evaluate the change
properly in the organisation.
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Organizational design and structure in the important components of the business that
helps in conducting specific activities and achieving targets which can leads to complete their
operation in effective manner. Organizational design theory play an important role as is it help in
gathering the information about a specific task and the task is completed it will help the manager
of country hall to determine the duties and responsibilities of the employee in various operation.
Organizational theories will help in formulating the right strategy for a specific task so that its it
can easily accomplished an approach to manager. With the change in the preferences and the
trends of the customer the organisation needs to have the potential employees so that they can
satisfy the need and preferences of the clients.
TASK 2
P2. Different approaches and techniques for attracting, maintaining and developing human
resource for creating skilled and dedicated workforce.
Employees are the backbone of the organisation as they are the valuable capital for any
business. If any company is having a skilled and talented employee in their operation, this will
help in achieving their business goals in an effective manner and completion of each task in a
better way. Now a day’s employees are having their personal aim and objectives in there
working career and if these objectives are not meeting the employee satisfaction this will leads to
decrease in the productivity of the employee and the sale of the business itself, so it is very
important to meet the satisfaction of the workforce). (Larrondo and et. al.,2016). There are
various changes in the external environment like different preferences of customer, technological
changes, expansion of business etc. Changes are affecting the evaluation of the different
strategies within the organisation and London Marriott hotel country or needs to perform their
business activities in a dynamic manner so that they can work in the changing environment and
these changes will not affect the operations of the business.
It is important for the country hall to maintain a good relationship with the employees so
that they can work with their full potential in order to achieve the business goal and create a good
brand image in the market. Source manager of country or have to motivate their employee and
influence them to adapt the changes by gathering the complete information of the employee that
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will hell the motivation and effective working of the workforce in their job role. the manager of
the hotel is using Maslow's need hierarchy theory that will help in identifying the different needs
of the individual that include basic need, safety and security need, love and belongingness need,
self-esteem need and self-actualization need that needs to be satisfy order to retain the employees
for a longer period of time in that particular organisation. Various techniques for maintaining
long term relationship and motivating the employees are explained as follows:
 Employee engagement- it is the process of involving the employee in the major business
activity to enhance their motivation that will leads to increase the efficiency and
effectiveness of the workforce in their specific job role (Koch, 2018). Manager shot give
the power of decision making and initiating the employee to create something new in
their own risk this will introduce the creativity of the individual and their innovative
capabilities. When the employee I have the leverage of taking decisions and work
according to their choice then they will work more effectively and give their best in
achieving business goal. the worker is involved in the decision making then they can
understand their importance in the organisation and analyze the various business strategy
and the external market in a better way and adopt the changes properly.
 Fair policies- it is necessary e for any business to make the fair policies with the
consideration of their employees and the organisation. Government of UK has also
implemented some policy that is associated with the employee and their benefit that must
be followed by every organisation to create a good brand image in the market). (Fonseca
and et. al., 2017). It also helps in the motivation of the employee and they can work more
effectively to achieve the business goal. It Includes fair remuneration to each employee
on the basis of their performance and good working environment with proper safety
measures that will help in increasing the productivity of the employees. It also concerned
with the correct working hours and proper leaves policy in the organisation for the
betterment of the employee performance.
 Mutual contracts- It is the understanding between the manager and the employee
regarding their job policies and responsibilities. Making mutual contact, it is important
for the manager to understand the personal goal and objective of the individual and then
hire a person for a particular job this will help in proper utilization of the individual in
the specific job role and also leads to increase the profitability of the organisation. the
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company is clear the goals and objectives of the individual this will help in long-term
retention of the employee within the organisation and this will increase the effectiveness
of the business by having potential employees.
 Authority and accountability- This is the power and reliability given to an employee
within the organisation that will help in motivating the employee and they analyse their
importance in their job (Foliaki and et. al., 2017). Employee must be given some
authorities related to their job role so that they can work freely and initiate their ideas into
actions that will help in creativity and innovation in the operation. this can be done by
having proper communication with the manager and employee in their department.
from above discuss strategies it is analyzed that the manager of London Marriott hotel country
hall will take the right decision and having proper communication in the department that will
help in easy adaptability of change in their business activities and this will lead to increase the
sale and profitability of the business. when the organisation understand the personal goals and
objective of the employee this will help in long-term retention of the workforce within the
organisation and these employees will give their best in achieving the business goal in a better
way.
TASK 3
P3. Research and use contemporary knowledge to support evidence for emerging developments.
There are various changes which have taken place in the external environment and and the
particular business have to deal with that in an appropriate manner. HR policies are the important
factor that regulate the whole organisation and conduct each operation in an approached manner.
various factor which are having a high demand in the hospitality sector such as competitive
environment and meeting the customize demand of the customer due to which company have to
communicate in a proper manner to their potential employees so that they can perform well and
satisfy the need of the customer (Đurkin and Perić, 2017). As analyses emerging trends in the
society and evaluate the changes in the preferences and taste of the customer so that it can easily
fulfilled by the organisation. London Marriott hotel country hall select the deserving candidate
through employee contact for campus placement or approaching to recruitment agencies. Various
factor which must be considered while recruiting an employee are explained as follows:
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 Employee experience- These are the factor which have to be considered while selecting
a candidate for a specific job role (Dickson, Milne and Werner, 2018). In previous time,
there will there is no emphasis on employee experience on their job role but this is this is
the factor which make the employee more efficient and experienced in their specialized
job and that help in growth and development of the individual so it is important for the
human resource manager to consider the experience of employee by wild recruiting a
candidate for a specific job role that will help in identifying their skills and competencies.
 Use of Artificial intelligence-In this time, this technology is very useful and also
appropriate tools to analyze the each and every activity of the organisation. This
technology is used by the internet sources (Calvert, 2016). Some latest technologies like
computerized voice call and messages that provide satisfaction to the users so that they
can easily communicate about the various features of products and services. On the basis
of some modifications in the working style, there is completely usage of information
considered. Some sources of information like business phones, mails that are very simple
to communicate with even workers so that valid and relevant information can be
delivered and communicated.
 Remote staff- These are the type of employee who had charged for the full day of their
working but now a days organisation hire the candidate specialized skills and knowledge
in a specific field and they will be charged, what they have done. They are not the
permanent employee for an organisation who had to pay the full salary. easy
accomplishment of the various task in a appropriate manner by having a complete
knowledge of that specific field organisation can generate higher profitability and
revenue.
 Autonomy to employees- In present time, there is more autonomy among powers to the
employee that is not even applicable in the past decades (Boşnak, 2016). To Evaluate the
policies regularly it's necessary for completion of appropriate information. Some changes
in authority and delegation of work to complete the information and determine the useful
changes properly. As per the current, there is an explanation of hotel, it not even possible
for the managers to consider each and every decision this situation generate the
dissatisfaction among the users and other customers.
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It is concluded from the above discussion that there are various factors which influence or
impact the HR development. London Marriott hotel country hall have to considered the
experience of the employer while recruiting a candidate for a specific job role and they have to
use the various artificial intelligence technology in their operations so that each task can be
easily accomplished. Organisation mast hire the staff on contract basis that this can increase the
productivity of various department by having a good command on a specific area. Employee can
generate more sale and this will lead to earn more profitability in the organisation.
TASK 4
P4. Critically evaluated that how organizational design respond and follow change management
which impact business design and complex relationship.
There are various designs and structure which is made by the organisation in order to
analyze the external environment and having a good command on target market. All the
structures and designs are made on the basis of goals and objectives of a particular business so
that they can be easily accomplished in an approached manner (Berten and Leisering, 2017).
organisation should follow the centralized structure in their business in order to make an easy
accountability of the employee to their manager and easy accessibility of each component of the
business. The organisation plan must be correctly communicated to their subordinate so that
employee I will easily understand their duties and working methods with the consideration of
achieving goal of the organisation. London Marriott hotel country hall has executed the business
plan and structure and introduce the various change in their business operation that are explained
below:
 Organizational Wide change- the changes which impact the business on a large scale or
changes the structure of the whole company. It includes adding a new policy, introducing
new technology in the business or changing the leadership style in the management.
Changes on a larger scale must be important for growth of a business to meet the
competitive advantage of the market. In order to run their business properly, the firm
should offer the product and services according to the trends and preferences of the target
customer so that company can generate higher revenue and earn good profit.
 Personnel Change- this is the change which occur due to the higher growth of the
business or the way of taking place in the organisation (Bernat and Karabag, 2019). There
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will be a significant impact on retention and employee engagement in the organisation
and this will decrease the productivity of the employee and form may suffer a huge loss
with the loss of their potential employees. layoff of the employee may be occurred due to
their poor performance or their relocation. New employee size mean increasing the cost
of training and development of the employees that will lead to slow down the operations
of the business due to lack of skill and experience workforce.
 Transformational Change- these are the changes in the organisation when they change
their process or workflow their operations. It includes Modes of business or the style of
doing business. For example companies which choose online mode or adapting a social
media platform to advertise their product it will help in easy reachability to the target
customer in a large marketplace. A leader must consider cultural trends and technological
change, while transforming the business style.
 Remedial Change- These are the changes which implement in the business when the
manager identifies the need of the change and their business activity due to the poor
performance of the company. Remedial changes include the introduction of employee
training program for launching a new software for creating up job profile to fix out a
specific situation. Should review their strategy that had been formulated long time ago
and now they are not profitable any more. A newly appointed CEO who is not
performing well and turns to be a poor leader, this will impact whole functionality of the
business and leads to slow down the operations.
Unplanned Change- Changes which has to be taken to control a specific size situation as they
are not predictable so organisation have to manage them in an appropriate manner (Aerts and et.
al., 2019). London Marriott hotel is completely shutting down due to the COVID-19 but the
company have taken appropriate action and implement a online food delivery so that they can
survive in the market. This is the unplanned change which the company has to take in order to to
maintain and substance their target customer.
From the above discussion, it is analyzed that leader of London Marriott hotel country hall
must make the change according to the changing tends and culture of the society. This would
help in meeting the competitive advantage in the hospitality industry and business can generate
higher revenue and profitability. When the company is facing the need of remedial changes, then
hotel should take the corrective actions in order to meet the demand in the market.
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CONCLUSION
This is concluded from the above report that organisation theories and design is the major
component for any business. it gives the path way of implementing all the strategies into action
so that business can leads to grow in the large market. organisation is using the contingency
theory in order to produce allrounder leader that can manage all the situation in an appropriate
manner and also analyze the factors in maintaining and developing deserving candidate in the
organisation. There must be proper employee engagement and mutual contract the manager and
employee so that employee can retain for a longer period of time in a particular organisation.
Furthermore, organisation must considered the experience of the employee and also so use
artificial intelligence agency in the development of the human resource. Company also
implement the remedial and transformational changes in their business operation so that each
activity can be done in a approach manner and an organisation leads to grow in a large market
segment.
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