MG630 Report: Change Management and Development at Barnacle Bay Hotel

This report provides an executive summary and detailed analysis of change management and organizational development challenges faced by the Barnacle Bay Country House Hotel, owned by Rita Clement. The report addresses the impact of market trends, Brexit, and the COVID-19 pandemic on the hotel's operations, emphasizing the need for strategic changes. It explores the application of the McKinsey 7-S model to guide Rita in making effective decisions, including strategies, structure, systems, shared values, skills, style, and staff. The report also identifies potential issues during implementation, such as employee resistance and training needs, and provides recommendations for improvement. The conclusion highlights the crucial role of change management in business development and offers insights into adapting to changing environments.

Change management and
organisational development

EXECUTIVE SUMMARY
As per report that has been provided the business have to handle the changes that are essential
features leading to development with growth for the organisation on higher sales and increasing
probabilities. Change management is the need of the period when the trends are emerging with
alterations in the manner of adopting them within the work and implementing such alterations as
necessary. The basis of this report is Barnacle Bay Country House Hotel’s case study where Rita
being the owner of the property faces multiple issues. The business is well established with al the
luxurious elements having many regular people as customers with few native families being
active clients due to their interest in the menu this property provides. The hotel is facing
multifarious challenges and problems that are erupting due to the changing nature and their
effects and there is emergent need for the implementation of alterations in hotel after the
analysation of different factors affecting them and manner of implementation.

Table of Contents
EXECUTIVE SUMMARY..............................................................................................................2
INTRODUCTION............................................................................................................................3
TASK...............................................................................................................................................4
Analyses of arising and non planned alterations effects.............................................................4
In order to manage the development of organisation approach and adopting the approach with
plans, guidance for Rita is as provided below:............................................................................5
While executing the modifications, Rita can face following issues............................................6
RECOMMENDATIONS............................................................................................................7
CONCLUSION................................................................................................................................7
REFERENCES.................................................................................................................................9
INTRODUCTION
In order to achieve pre decided goals, the organisations works to bring various changes in
the tools and features of its working which also result in larger gains for it. This step by step
procedure is termed as Change management(Cameron and Green, 2019.). The concerned changes

are necessitated to be in force so with the aid of most suited change management approach to do
away the possible business that that may erupt in future and other business consideration
hampering growth. Under this work Barnacles (Hotel) is situated few miles away from the
market of rural Scottish area. The hotel consists of 100 en suite bedrooms, along with the
facilities of an outdoor swimming pool. There are even nine hole golf course as well as a sizeable
restaurant present in that hotel also. Rita Clement is the owner and she owns the hotel after the
death of her father before five years. The impact of Brexit and the emerging trendy changes in
business market, there are a lot of problems that are faced by her hotel. These hurdles, issues and
problems are discussed within this report and analysis of the changes in business and their impact
are as discussed along with some approaches that are required for changes.
TASK
Analyses of arising and non planned alterations effects
Emergent changes are those where there exists ethnic shift for the whole working business
involving the strengthening of team and making it more strong in terms of cooperation and it
also constitutes the cultural shift. Along with it this is inclusive of community works and meets
as a unitary team with considerable impact over the operation and functions of the organisation.
Some of the changes here may be unplanned and some my be foreseen as per the circumstances.
An organisation should always be ready with tackling any emergency changes which
might not be though of by anyone whether it is the owners, members , service seekers or others
in a business. Such changed when are left unhandled or are not kept in mind, may be injurious
for the operations and working of the organisation(Purcell and Chahine, 2019.) Some o thee way
the business have to b ready for this these threats to keep pace with the needs of the changing
commercial circumstances. The leading effects of possible changes are dealt below:
 In order to bring more efficiency among the employees when such changes hit, these
aid in processing the growing liabilities and obligation of them making them more work
oriented and focused on duties. Rita being the owner of the hotel here should look into all
the aspects of considerations to make adequate decisions in the operation of her business.
 There must exists transparency inn the working as to make everybody aware about the
duties of others and how they are to be carried. The link between the team and
management should be properly established by Rita so that the diversities created by

unplanned changes may be tackled with wholeness of business and no individual whether
it be owner is not overburdened by it.
In order to manage the development of organisation approach and adopting the approach with
plans, guidance for Rita is as provided below:
Rita faces many difficulties and obstacles not only for the highest quality service, but also for its
liege and lawful customers. This contributes to the advanced earnings of the hotel, reported by
the case studies. There are other facets and causes that can aid an organization make effective
and improved decisions(Yang and Mascarenhas, 2021). There are many native ménage who love
hotel services, so they regularly visit to the hotel for their conventional lunch on Sunday. But at
present they are floating and locating themselves away. Barnacles have one leading menace that
is approaching the horizon & growing. It's Peacock Hall, a big manor house a a couple of miles
outside their area. This Hall has been modified into that luxurious 4-star hotel with a lot of
amenities and multiple high-tech group meeting facilities.
Other methods for the growth and betterment can be opted by Rita for her hotel business.
She can opt other techniques and upgrading the present ones go with adopting and changing their
certain services and also modifying the current ones so as to insure higher gains for her business.
For the effective implementation of the changes in business operation and management Rita may
try various techniques to analyse them adequately with available models, then only will she be
able to tackle such changes with vigour(Georgiadou, 2019.). The explanation as to how and why
the McKinsey 7-S model should be utilized by Rita for the growth of the hotel is provided below:
Strategies of Change: The strategies should be such that the working together of the owner and
the people associated with the business is necessary for the effective working of the hotel in the
area. The strategy of change aids and also leads in having positive effects in gains for hotel. The
change strategy is the plan of work considering the competitive advantage for the market and
thus they must be adopted by Rita.
The structure here can be aid to be the one where there is proper channel of communication
existing between the workers and the owners. Here, it should be ascertained by Rita that they
carry a structure which has no loops of communication and everybody in her business whom and
when to report. This will benefit the organisation in the manner that each employee will have
faith in management with all the information necessary for him being available at his disposal.

Procedures and systems of business: The way of working here is to be evaluated critically by
the oner of the business i.e., Rita here. It is her responsibility for proper management that all the
work is done by the employees for the satisfaction of the customers and also that whatever is don
by them is free from all ills and is up to the quality that I desired by the customers. This will
ultimately increase the client base for Rita and will thereby lead the growth of her
business(Modranský, Jakabová and Oláh, 2020.).
Ethnic and other values shared: The aim of this strategy is to establish a positive working
environment and give all the employees an aura under which working doesn't seems like burden
and each employee enjoy the tasks at hand. This is huge obligation for the owner to create such
surroundings. Hen all the employees will work in that environment their efficiency will also be
increased which will lead to the increase in the profit for the hotel and thus the growth of
business of Rita will be ensured.
Designing or the way of working: Here the technology which should be adopted along with the
latest version and styling for them is the framework for the business growth. Rita her has to b
very particular about the technical issues and all the latest technologies emerging in thee
sector( Preston-Jones, 2020.). He proper technician are to e appointed to keep pace with the
changing needs of the structure. He style to b adopted here can be autocratic team leading one for
the duty imparting and managing employees of her organisation.
Team and the employees: The quality of workforce is the major concern here that the
employees should be the one who are well trained in the work they have to carry and also that the
number of employees working under the organisation is adequate enough to manage the burden
of the work. Thus Barnacles should work in employing more and more native people to meet the
up-surging demands of customers.
While executing the modifications, Rita can face following issues
The challenges like he employees being incompetent and inefficient in working can be faced by
Rita for which she should be equipped with spare task force. Change management is a lot more
harmful for the business when no implemented properly and surely hampers the growth of the
organisation and recedes profits Other factors leading to such challenges are:
Resistivity:The employees who work in any organisation for a long periods become comfortable
to the tasks they have and thereby resist in adapting the new methods of working. Immense
training and technical sessions are sometimes to be taken by the employees to work on the the

changing technologies to which they do not agree(Diener and Špaček, 2021.). Thus, Barnacles
should work on making their employees more forward towards changing management.
Failed Holding: It may happen that the employees working under an organisation are not ready
to adapt new changes and this becomes major barriers in the growth of the organisation. Thus
Barnacles must encourage the employees to get more from the existing technologies and being
ready to take the new ones too.
Setbacks: The analysis of everything that is put forward by the employer is necessary in order to
ascertain the quality of the final things. There exists need for using best factors of manufacturing
their proper execution and reasoning is to b done prior to any implementation that is to take
effect so that the positive results are assured from the ends of employee. Proper strategies also
are needed to be adopted by Barnacles for executing the changes management.
Planning: Administrators ensures higher earnings with effectual running in enterprise by
making proper planning. It will aid the owner in predetermining the work and thereby the
adequate allotment of work to the workforce will be there(Edgar, Beck and Brennan, 2018.). The
changes which need to be implemented are to be ensured beforehand. Rita in hotel necessarily to
do befitting preparation in execution of alteration in hotel with worker effectual working over the
business.
RECOMMENDATIONS
The recommendation here is that Rita should focus more on providing the training which is of
higher level in order to make them acquainted with the changes that may be there in the
management. The backup plans should be there with her so that she is able to met any future
contingency and making a reviewed decision whenever changes are required. The models
suggested in the report shall be considered and applied by Rita so that all the factors are kept in
place and she is able to gain most competitive advantage in the business and its changing scenes
by which he business will have to cope up.
CONCLUSION
The conclusion of this work is that the change management plays crucial role in the development
and betterment of any business organisation. The changes that takes plays owing to various
predictable and unpredictable circumstances have impacts majorly on the functioning of the

business. Various models helpful for the growth are also mentioned and will be beneficial for the
proper analyses of the factors. Identification of the implications for the implementation of
changes is also elaborately dealt under this work. Rita should consider all the barriers to he
growth properly and shall work upon the suggestions and recommendations s provided in order
to attain the growth and development of the business which she desires while implementing the
change management principles.

REFERENCES
Books and Journals
Cameron, E. and Green, M., 2019. Making sense of change management: A complete guide to
the models, tools and techniques of organizational change. Kogan Page Publishers.
Diener, F. and Špaček, M., 2021. Digital transformation in banking: A managerial perspective on
barriers to change. Sustainability, 13(4), p.2032.
Edgar, V.C., Beck, M. and Brennan, N.M., 2018. Impression management in annual report
narratives: the case of the UK private finance initiative. Accounting, Auditing &
Accountability Journal.
Georgiadou, M.C., 2019. An overview of benefits and challenges of building information
modelling (BIM) adoption in UK residential projects. Construction Innovation.
Modranský, R., Jakabová, S. and Oláh, A., 2020. Innovation management and barriers–creating
space for innovation and organizational change. Emerging Science Journal, 4(5), pp.345-
364.
Preston-Jones, A., 2020. The Importance of Climate Change Education in Urban Planning: A
Review of Planning Courses at UK Universities. Climate Change, Hazards and Adaptation
Options, pp.1045-1067.
Purcell, W.M. and Chahine, T., 2019. Leadership and governance frameworks driving
transformational change in an entrepreneurial UK university. Leadership & Organization
Development Journal.
Yang, M. and Mascarenhas, J., 2021, September. Barriers to Transitioning Towards Smart
Circular Economy: A Systematic Literature. In Sustainable Design and Manufacturing:
Proceedings of the 8th International Conference on Sustainable Design and Manufacturing
(KES-SDM 2021) (Vol. 262, p. 245). Springer Nature.