Report on Continuous Organisational Improvement at Tesco (Module ABC)

This report provides a comprehensive analysis of continuous organizational improvement strategies, focusing on the multinational retailer Tesco. It explores various organizational cultures that facilitate continuous improvement, emphasizing the importance of understanding cultural dynamics and employee readiness for change. The report evaluates approaches to initiating and accepting potential changes, including Lewin's change model, and describes different continuous improvement approaches for quality, such as Total Quality Management and Lean Production. Furthermore, it examines how leadership and management styles, including coach, visionary, and democratic leadership, contribute to continuous improvement within a firm. The report highlights the significance of continuous improvement for achieving potential outcomes, such as increased employee engagement, lower turnover, and improved consumer service. It also assesses the knowledge and information leveraged by Tesco to identify areas for improvement, covering methods like conducting meetings and developing benchmarks. The report discusses the role of Big Data in upgrading strategies and concludes with an agenda for systematic progress and competitive advantage in the market.

Managing Continuous Organisational
Improvement

Table of Contents
INTRODUCTION.......................................................................................................................................3
TASK 1.......................................................................................................................................................3
Elaborate different kinds of organisational culture that enables to adopt continuous improvement.........3
Evaluate approaches which provide initiation and acceptance of potential changes................................4
Describe various kinds of approaches of continuous improvement for quality........................................5
Examine way leadership and management styles provide continuous improvement in a firm to assist
change.....................................................................................................................................................6
Evaluate significance of continuous improvement for gaining potential outcomes.................................7
Evaluate the knowledge and information availed by retail company for identification of improvements
essential for conduct business in proper manner......................................................................................7
Meaning of Big Data and assess its input to upgrading strategies which organisations create.................8
Evaluate knowledge by identity for improvement within the firm...........................................................9
Assess significance of settlement to a chosen organisation of the proposed changes in activities..........9
TASK 3 covered in PPT............................................................................................................................10
CONCLUSION.........................................................................................................................................10
REFERENCES..........................................................................................................................................12

INTRODUCTION
Continuous improvement is very much potential business strategy also known as
continual or continuous improvement process. Improvement is one of ongoing process for
improving products, services or processes of an organization (Prado-Prado, García-Arca and
Fernández-González, 2020). To remain always competitive businesses always looking for the
crucial ways to improve their internal practices that depicted in history of industry. To embrace
improvements it is very much potential to structure the process of improvement for aligning the
preferred management tools, motivation of employees and overall business objectives in order to
remain competitive in market place. Delivery of respective processes is constant kind of
evaluation for making further improvements can be developed and applied in potential manner.
most important kind of tool that proved beneficial for organization is effectiveness, level of
efficiency and flexibility in change process so that organization as well as individuals can
collaboratively participate in change process in potential manner. Respective report is based on
the Tesco which is multinational retailer and general merchandise, headquarter is in
Hertfordshire, England. Respective report is based on the significance of continuous
improvement and its process to embrace in positive manner. it includes the way organisations
create the culture of continuous improvement and accept changes in positive manner by
describing the approaches and leadership styles to gain desirable outcomes. Further it includes
the sources of information regarding changes that assist in evaluation of opportunities to bring
improvements in organisational practice in gaining desirable outcomes. finally, it includes the
progress of up gradation and feedback progress by building the agenda to proceed in systematic
manner to remain competitive in the market place in potential manner.
TASK 1
Elaborate different kinds of organisational culture that enables to adopt continuous improvement.
The constant process or attribute to drive improvement is source of success for the
organization as it has been observed that many organization fail to get desirable outcome. The
major reason behind that handover accountability of change on leaders instead of people that
actually putting their efforts. To gain potential outcome as an organization, it is very much

important to create culture of adopting continuous improvement from the crucial areas of
business to remain competitive in the marketplace (Prado-Prado, García-Arca and Fernández-
González, 2020). By empowering all members of team organization can be able to continuous
can seek opportunities by improving to attributes that lead towards success. In context of Tesco
which is one of leading organization of retail sector on continuous bases embrace changes by
continuous working on developing culture in which every personality can give one of their best
hard work. Here are the features of organisational culture that directly contribute in embracing
organisational changes in effective manner.
Understand the culture of organization:
For an organization to adopt continuous changes it is very much important for them to
understand the organisational culture (Mendoza, Gallego-Schmid and Azapagic, 2019). As it has
been evaluated that psychologically people do not like changes as it bring various kinds of
hurdles in front of them. To embrace changes requires to surpass the brain fear of new things and
deal with the unfamiliar kind of situation in effective manner. organization need to evaluate
about how exciting the change are but reaction of people regarding change. It can be possible by
evaluating the answers of various questions such as is people ready for change, is they capable to
embrace changes and many more. So analysis the situation of people while embracing changes
plays very much important role to gain desirable outcomes from them. To fulfill organisational
objectives Tesco schedule the training and development in order to gain desirable outcomes
from them. To maintain the organisational culture that effectively helps to embrace change need
to provide responsibilities to lean leaders that plays very crucial role to empower and integrate
the wide range of employees in the change environment.
Evaluate approaches which provide initiation and acceptance of potential changes.
For an organization it is very much effective to manage change in proper manner by
implementing change strategies, It is very significant to neglect implementation of random
methods but try to focus on one suitable series of actions or activities (Markowska and et. al.,
2020). Here are the approach that facilitate the introduction and acceptance of change.
Lewin’s change model:

it is one of most effective and popular model that helps to make possible for organization
as well as individual to understand the organisational and structured changes in positive manner.
there are potentially the change stages that helps to embrace it in positive manner that are
unfreeze, change and refreeze.
Unfreeze: In the first stage of change consist of preparation for the change, in which
organization prepared oneself for the change in potential manner. it is most important phrase due
to people in respective stage suffer from the resistance so in respective stage need to break the
status quo. In that regards it is very much crucial for an organization to educate individuals about
significance of change for gaining desirable outcomes from the individuals. In context of Tesco
by providing adequate knowledge and information to their people by scheduling training for
them can be able to gain desirable outcomes from them.
Change: It is the stage while real transition or changes take place, in respective process take
time to happen while they spend time in order to embrace new happenings, development and
potential kind of changes for gaining potential outcomes. in context of Tesco to embrace changes
organization good leadership and reassurance to lead in the definite direction.
Refreeze: In respective stage of change people accepted change, embrace and imply in practical
manner and now organization is stable again. In context of Tesco while leadership changes
occurs in organization they need to refreeze the staff and various processes for going their
normal pace and in routine.
Describe various kinds of approaches of continuous improvement for quality.
For an organization it is very much important for an organization to embrace the changes
on continuous basis in effective manner (Lizarelli and Alliprandini, 2020). To improve results
organization need to avail the different kinds of approaches continuous quality improvement that
are as follows:
Total quality management:
The core definition of TQM elaborate about the management approach for gaining the
long term benefits by enhancing consumers level of satisfaction in potential manner (Kovach and
Ingle, 2020). to bring into practice organization need to participate in improvement process,

products, services and majorly in the culture of firm for gaining desirable outcomes. by using
respective approach of continuous quality improvement organization can be able to focus on
their consumer base as their requirement, involvement of employees in their work and system
that required to embrace changes in positive manner. in context of Tesco to acknowledge the
quality of their changes and impact on organizational development proved very much beneficial
for them.
Lean production:
Respective tool plays very much important role in improving the conditions of working
within the organization to remain competitive in business environment. It helps in reducing
wastage by saving cost and time in effective manner in effective manner.
Examine way leadership and management styles provide continuous improvement in a firm to
assist change.
To develop the leadership skills, organization need to evaluate the various kinds of
methods or processes to achieve the objective of change implementation in successful manner. it
has been evaluated that to choose one of best leadership and management style that potentially
contributes in embracing changes in potential manner.
Coach leadership and management: the coach leader and manager who can be able to quickly
organize their team member by accessing their strength and weaknesses (Ivars-Baidal and et.al.,
2019). They by working on their level of motivation can be able to enhance their level of
participation in positive manner.
Visionary leadership style: Visionary leaders possess the strong ability to bring progress and
motivate people in period of change by gaining their trust in potential manner. Respective kind
of leaders proved very much beneficial for organization at the time of changes as they motivate
and earn trust of people so that contribute one of their best efforts.
Democratic leadership style: Respective leadership style is the mix of autocratic and laissez
faire type of leaders. Democratic leader is one who ask from their individuals or take input from
them before making any kind of decision (Isaksson, 2019). Respective leadership style plays
very much important role in motivating people towards embracing changes as it create strong

bond with employees. In context of Tesco by using respective leadership style they not only
enhance relationship with employees but gain desirable outcomes.
Evaluate significance of continuous improvement for gaining potential outcomes.
Continuous improvement is very much important for an organization to remain
competitive in the business environment. It is not very extinguishing that lean and continuous
improvement requires in organization to improve results in potential manner. here are the
importance of continuous improvement for the organization
More engaged employees: While an organization positively embrace changes it has been
analyze that employees get very much engaged with the organisational goals and objectives in
order to gain desirable outcomes. while people engaged oneself with organisational tasks and
duties may be able to give one of their best efforts that proved beneficial in achieving desirable
outcomes.
Lower employee turnover: It has been analyze that while organization continuous improve in
their products and services such as Tesco is one of most leading organization in the retailing
sector (Gotcheva, Aaltonen and Kujala, 2019). They continuous basis conduct research and
development for knowing the taste and preferences of consumers in order to achieve the
competitive edge. Continuous improvement directly contributes in enhancement in skills and
capabilities of employees that amend in their retention rate potentially.
Better consumer service: In today’s competitive world, consumer plays very much important
role for organization and all efforts should be made to satisfy their present as well as emerging
wants (Evans, 2020). With the help of continuous improvement it has been evaluated that
organization find out best ways to serve their consumer base, in context of Tesco by analyzing
the best way to serving consumer either by taking feedbacks or by given after sale service
potentially enhance their experiences positively.
TASK 2

Evaluate the knowledge and information availed by retail company for identification of
improvements essential for conduct business in proper manner.
There are several types of methods which an organization can adopt for identifying
requirement of improvement so that they conduct business effectively and properly. By
identifying issues and area or need of improvement management able to develop proper
strategies as well as plan which help them in attaining their desire goal and it also lead to gaining
competitive advantage at the marketplace (Evans, 2020). Below some of the main source of
information are given through which TESCO can determine areas or requirement of
improvement in effective manner:-
 Conduct meeting: According to this source TESCO management conduct meeting with
their stakeholder in order to determine their expectations as well as timeline related to
lean assessment. By gathering information related to stakeholder expectation respective
company able to develop strategies properly for improvement.
 Develop benchmark: In respect of this source of information TESCO management must
create benchmark related to several areas of workplace such as IT system, human
resource development, operational performance, sales and marketing, accounting
practices and so on (How Organizations Can Identify Areas for Improvement, 2020).
Through this they able to determine gap which help in developing strategies for the
improvement.
 Organize meeting with staffs: According to this TESCO management need to conduct
regular meeting with their employees so that they can identify staffs strengths,
weaknesses, opportunities and threats that can related to business (Lizarelli and
Alliprandini, 2020). Through this management can determine areas for the improvement
accordingly they can develop strategies.
These are the main source of information through which TESCO can determine whether
they need to conduct improvement so that they can attain their desire goal as well as objectives
in effective manner.
Meaning of Big Data and assess its input to upgrading strategies which organisations create.
Big data is determined as field which treats the ways for analyzing and systematically
extracts or remove information which generally related to data sets that are so large or complex

which can’t handle by tradition data processing application software (Markowska and et. al.,
2020). In other word, it is considered as combination of structured, unstructured and semi
structured information gather by an organization which can be used for several activities such as
machine learning projects, predictive modeling as well as several other advanced analytics
applications. The big data also contributes to the improvement strategies which are developed by
organization, some of the main contribution of Big Data in respect of TESCO are given below:-
 By adopting Big Data TESCO able to cuts its costs because through this management can
identify as well as eliminate invoice procedure errors and it also help in automated
service scheduling effectively.
 Through implementation of Big Data respective company able to enhance their efficiency
by using several tools like Google earth, Google maps, social media and so on (Prado-
Prado, García-Arca and Fernández-González, 2020). This will also help in conducting
work properly by setting at desk as well as it also save travel expenses.
Evaluate knowledge by identity for improvement within the firm.
It is very much important for an organization to look for opportunities that contributes in
their level of profitability and sustainability in marketplace. In organization to make
improvements primarily need to evaluate the information regarding viability of change,
involvement of people in it and required resources so that potential outcomes should be
achieved (Dubey and et.al., 2019). In context of Tesco the areas need to improve is customer
service as it has been evaluated that a customer passes through the long consumer buying cycle
that takes too much time and cost of organization. In that regards it proved potential for an
organization to curtail it so that it contribute in consumer purchasing decisions in potential
manner. in customer buying cycle consist of awareness, consideration, preference, customer
purchase and repurchase. In that regards organization need to evaluate the whole process and if
people divert towards any other products by breaking chain then potential reason behind it. To
improve the consumer buying cycle it is significant to collect the necessary knowledge and
information in regards of consumers such as potential consumer, competitors who attract them,
purchasing behavior and patterns of consumer, trends in market place and many more aspect
(Daneshvar Kakhki and Gargeya, 2019). After collecting potential knowledge and information

organization can be able to get important kind of insights that proved beneficial in improving the
outputs positively.
Assess significance of settlement to a chosen organisation of the proposed changes in activities.
For an organization it is very potential to plan regarding changes as it plays very much
crucial role in improving the working practices and in improving the strength in the marketplace
in potential manner. it has been analyze that within the organization people feel resist towards
the changes, in that regards organization need to educate people about changes in potential
manner so that they can contribute one of their best efforts in organisational development and
enhancement in potential manner (Adebola, 2019). It has been analyze that while an organization
provide one of best products and services to their consumers it directly enhance their level of
profitability and sustainability into the market place. In context of Tesco while they start working
on the consumer buying process get success in improving experience of their consumers. By
taking feedbacks and reviews from them organization can be able to access the large no. of
consumers. Due to accomplishing consumers expectation level get higher level of profitability
and sustainability into market place.
In that regards it has been evaluated that changes plays very much important role within
the organization, to attain the desirable goals and objective it is potential to properly educate
employees about it. With the help of effective kind of communication organization can share the
goal and objective with their employees so that they can contribute one of their best efforts in
organisational development.
TASK 3 covered in PPT.
CONCLUSION
From the above repot it has been concluded that changes are very much potential for an
organization by structuring all activities in systematic form for embracing changes. It is
evaluated that people primarily not ready to accept changes that hinders self interest of
organization. In that regards it is very important duty of administration to educate them in proper
manner the way changes potential for organization as well as individuals. To gain desirable
efforts for embracing changes organization need to schedule training and other kind of practices

that assist in enhancing employees level of motivation and their productivity also. To bring
changes into practice organization need to firstly collect information about need of change,
required investment, skills and capabilities, resources, process to proceed and agenda to gain
desirable outcomes. in addition to organization need to evaluate the competitors, consumers
demand and external business environment by using various kinds of tools and techniques such
as SWOT and PESTEL to set apart oneself from fierce competitors. So it is very much potential
for an organization to prepare a full fledged plans and processes to proceed in systematic manner
for achieving organisational goals.

REFERENCES
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