Organisational Leadership and CEO Management at Marks & Spencer

This report provides an in-depth analysis of the leadership and management practices of the CEO of Marks & Spencer (M&S), focusing on Steve Rowe's tenure. It examines his management style, highlighting the use of democratic leadership and its impact on employee engagement and motivation. The report details the principles and functions of management employed by the CEO, emphasizing communication, talent management, and organizational culture. It also explores the steps taken during organizational structure changes and the application of situational leadership styles to enhance organizational effectiveness. Furthermore, it analyzes the effects of power, influence, and conflict within the organization, as well as the motivational theories used to drive employee performance. The report provides corporate examples and literature to support its findings, concluding with recommendations to improve organizational performance.

Organisational theory and practises

Table of Content
Introduction...............................................................................................................................................3
Man body...................................................................................................................................................3
Management style and state principle and functions of management used by CEO................................3
Steps taken by the CEO during the change in organisational Structure...................................................4
Leadership styles used by the CEO to enhance organisational effectiveness...........................................6
Effects of influence, power and conflict..................................................................................................7
Motivation used by organisation..............................................................................................................8
Corporate examples and literature to justify stand...................................................................................9
Recommendation and suggested to increase the organisational performance..........................................9
Conclusion................................................................................................................................................10
Reference..................................................................................................................................................12

Introduction
Organisational leadership is the management approach in which leaders of the company
help to set a strategic goal for an organisation while motivating individuals within the group to
successfully carry out assignments to achieve set goals and objectives.
This report will cover leadership of the Steve Rowe Who appointed as CEO of Marks and
Spencer in year 2016. This report will identify how CEO of this company use their leadership
and management style to make this company successful. it will also discuss about the role and
Function of the management used by the Steve. this report will also discuss about steps taken by
the See you improve the organised structure and achieve higher performance (Birken and et.al.,
2017). it will discuss about relationship styles used by Steve for the organisation effectiveness an
analyse the effect of power influence and conflict within the organisation. this report will also
conclude motivational theories and provide appropriate corporate examples and literature to
justify the stand. in the end of this report will provide recommendation, suggestions to increase
the organisational performance.
Man body
Management style and state principle and functions of management used by CEO
Steve is the new boss of the Marks & Spencer Is having a around 26 years of experience
of working with the company. Steve has made his name as the head of its highly successful food
divisions. The CEO of Marks & Spencer use Democratic management style that helps to
engage employees and create I still can able to create a good attachment with employees who are
working within their organisation (Crawford, James and Oplatka., 2017). In a Democratic
leadership style latest focus to create a good relationship with the employees by inviting them to
participate in decision making of the company and they also give hire rose to the lower level
employees to motivate them effectively. Steve regularly communicate with their employees and
ask them the problem they are facing at their workplace. The current CEO make it more easy to
connect with the employees becausr he have work on the all the level within the organisation.
There are some functions principles used by the CEO

Manage
As the senior manager of the Marks & Spencer, It is necessary for the Steve to manage
functions within the organisation effectively. they have to make sure the output is delivered in a
effective way an a proper time. Steve is responsible to manage the food Department where they
see how food within the stores of Marks & Spencer are managed and deliver.
Ensure the communication flow
Steve his responsible too create a flow of communication within the organisation. for that
they have implemented simple organisational structure that enable the flow of communication
within the workplace and Steve know that communication is useful to make company successful
(Ruben, and Gigliotti., 2017). it also useful for the employees on the lower level because they
can send their Message Top management through the communication structure.
Talent management system
CEO of the Marks & Spencer in short that there is a system in place for ensuring that
people are appointed to appropriate position within the workplace of company. First, that
capability must be properly matched to the complexity of work off the position. Secondly, Steve
ensure that the skill and knowledge match according to the position employees hold. It It helps to
manage the talent within the organisation and company can grow their business and take
competitive advantages within the market where they are operating their business.
Maintain culture
CEO Steve also ensure the organisational culture is properly managed and they also run
practises like group, recruit employees from different countries who speaks various languages,
skills, religion etc. This helps to create a good business environmental condition at the workplace
of Marks & Spencer.
Steps taken by the CEO during the change in organisational Structure
CEO is top most post within the organisation It is responsibility of the Steve during the
change to take some necessary step during the change (Capper., 2018). Here are some necessary
step Steve should tank during the organisational structural change at the workplace of Marks &
Spencer

Recognise need for change
The first stage is recognised in the need of change, as a CEO it is necessary for the Steve
to understand the needs of change within the organisational structure. They have to ensure that if
they really needed the change in structure or not. change within the company is needed when
companies functions are not performing well or they are not making profitability for an
organisation.
Develop the goals of change
Another important thing is developing the goals are for change and Steve have to create a
goals an objective that they have to achieve during the change. gold will help the management
team to identify the progress and process so they were able to achieve their goals.
Select the methods of implementing change
It is necessary for the see you up County to identify the method that can be helpfu to
implement the change within the workplace of Marks & Spencer successfully. Lewin change
management method can be useful becausr it is consist of proper steps of the change that can be
used by Steve to implement a change within their workplace. they will able to implement the
change successfully and take competitive advantages within the market where they are operating
their business.
Monitoring & controlling
As a CEO it is responsibility of the Marks & Spencer Steve will be responsible too ensure
the monitoring and controlling of the change management process and they have to take proper
report about the change implementation (Macnamara., 2018). They have to give proper
instruction to the managers an leaders of the company on the lower level and you Report
regularly.
Impact of change on employees
Change within the workplace of Marks & Spencer Can have huge impact on the
employees. it can have both positive and negative impact, if the leaders and managers of the
company will be aware and inform proper information to the employees then they will
understand why they need change and how it will help company to grow. on the other side it will

create a negative impact or resistance for the change if the superiors of the company will not
inform them or communicate with them effectively. employees will create problems and they
will not support for the change within the workplace of Marks & Spencer.
Leadership styles used by the CEO to enhance organisational effectiveness
CEO of the Marks & Spencer use situational leadership style to enhance the
organisational effectiveness and also useful within the different different organisational
situations. Another leadership style used by the Steve is Democratic leadership style which
helped them to create a good relation with the employees and also provide support from workers
Situational leadership
situational leadership style consist of various leaderships Styles and skills that are
necessary to adopt this leadership style. Steve use this dealership style in various situation within
the workplace like during the contract situation at the workplace CEO of the Marks & Spencer
use Coach style leadership. Similarly during the various situation they use varieties of leadership
styles to overcome from the problems and create effectiveness for the company. This leadership
style makes company effective an enhance implies too give their best and increase their
productivity (Manning., 2017).
In a very situation the leaders must manage being very did you get your and supportive to
their team members during the task. they need to be able to read the body language of the
employees and their state of mind. a situation leaders are char Mystic leaders a good
communicator who can connect with the employees emotions. in order to enable to connect
deeply with employees and read their physiological state.
Democratic leadership
The CEO of Marks & Spencer use Democratic management style that helps to engage
employees and create I still can able to create a good attachment with employees who are
working within their organisation. In a Democratic leadership style latest focus to create a good
relationship with the employees by inviting them to participate in decision making of the
company and they also give hire rose to the lower level employees to motivate them effectively
Which also increased the effectiveness of the organisation and help them to achieve success
within the business And take competitive advantages. It increase the effectiveness of the

employees which means they will be more productive an effective within their task and help
company to achieve their business objective. It will directly affect to the companies operations
and Marks & Spencer we’re able to take competitive advantages.
Effects of influence, power and conflict
Within the organisation resources of the company can be symbol of the power and
influence. the higher power the manager have the more opportunity start for the source resources
the Department have (Wirtz and Zimbres., 2018). Steve is an CEO of the Marks & Spencer
which means he have more power and influence with the employees of the company. conflict are
the common situation that take place within the workplace it is necessary for the leaders and
manager 2 overcome from the conflict situation an help company to grow effectively.
Power
Steve used his power to manage and control the work performance of the employees.
CEO is the top most post within the organisation Which means that the Steve have highest power
within the organisation. Steve is using their power in positive way To enhance the performance
and productivity of the employees. there are some strategies that are used to enhance the power
within the organisation And some of them are reward management. Rewards can increase the
power of employees and their ability as well. As CEO Steve has Implemented reward
management privacies and set the target. Employees give their best to achieve those target and
enjoy the extra rewards
Influence
Company cannot be accomplish their goals and objective without influencing the team
members to do the right things (Back, And et.al., 2017). Steve use various strategies to influence
the employees to give their best towards the task an help company to achieve the success. they
directly communicate with the employees for their good performance an it is direct influence
becausr. The company CEO is directly communicating with the lower level employees. they also
give rewards to influence the implies I increase their productivity.
Conflicts

Conflict situation can create negative impact on the workplace of Marks & Spencer. it is
necessary for the CEO to understand this problem becausr it directly influence on the companies
performance within the market. to overcome from the conflict situation it is necessary for Steve
to provide a proper solution by a observing the situation within the workplace and help company
to overcome from the Contract situation. Observation and communication are the two common
strategies that can be used by leaders and managers of the company overcome from the situations
like conflicts and they can eliminate the problem an increase the efficiency of work.
Motivation used by organisation
Motivation within the employees is necessary for the Marks & Spencer to achieve their
goals and objectives (Nembhard, I. M. and et.al., 2020). it is necessary for the leaders and
managers to motivate their employees so they can give their best within the task and help
company to achieve their goals and objectives within the market. motivation in employees can
help to enhance productivity and profitability quite the organisation and company can grow
effectively on this scale. leaders and managers of the Marks & Spencer use Maslow’s hierarchy
of needs.
Maslow hierarchy of needs
Physiological needs
Humans always need a basic thanks with in life to survive such as food, shelter, sleep
etc. Leaders and managers of the Marks & Spencer Provide one time food, flexible hours,
drinking facilities etc. to satisfy the basic need of the employees. It helped to satisfy their needs
Anne employees can be motivated.
Safety needs
Safety and security is necessary for the employees in the task which is complicated or
risky. employees can feel unsafe during the task and they will not able to perform effectively
(Hatch., 2018). To ensure the safety of the employees Marks & Spencer provide all the
measures related to the safety so employees can overcome from the fear and give their best in the
task.
Love and belongingness

The third level of the human needs is social an involved feeling of belonging Ness. the
need for interpersonal relationship motivates behaviour. Company provide holidays to the
employees who are working at the workplace of Marks & Spencer. they can spend Time with
thir friends and family members. Within the workplace of the company also they provide group
practises so employees can create relationship with each other and it also help to increase the
flow of communication.
Esteem needs
It is necessary for the employees to give a respect for the work they are doing. leaders and
managers of the company give respect and appreciation to the employees that helped them to
motivate them and fulfil the Esteem needs Of the workers.
Self actualization needs
It is the highest level in Maslow’s hierarchy I refer to the realisation of the persons
potential, self fulfilment and seeking personal growth an peak experiences. to salve actualise the
employees they communicate with them and also provide skill based training and development
that help employees 2 develop new skills and they are able to motivate themselves (Waldman
and Jensen., 2016.).
Corporate examples and literature to justify stand
There are many organisations in the retail industry who are doing well in there business
and mostly contribution they get from CEO. Tesco is one of the top leading organisation within
the United Kingdom who are having around 24% of the share in UK market. This year of the
Tesco Devid John Lewis Who was CEO off the company from 2014 and he served till the end of
2020. He helped this Corporation too achieve a higher growth within the market Anne recently it
is leading the whole retail industry. David mostly focus on the employees performance and they
provide training and development on the regular basis on the other side they also focus too
continuous expansion of their business which is also in good technique (Cole, J. and Martin.,
2018). he was having her good knowledge of retail industry becausr he has spent years to study
on the markets identify the needs and demand of the customers. this helped them to grow Tesco
within the market where they are operating their business and they were able to expand their
business effectively. Similarly Steve is also a good leader who have ability to provide high

growth to the Marks & Spencer With the effective leadership style and management style. Steve
is having a good knowledge of the industry and giving a huge competition to the Tesco and
creating threat up on the David. Both the companies Marks & Spencer and Tesco I performing
well within the UK industry and helping this industry to grow rapidly on their scale. Both the
companies paying huge taxes to the UK economy which is passed to the local people and
improve the infrastructure of the country.
Recommendation and suggested to increase the organisational performance
Marks & Spencer is one of the fastest growing multinational company who are providing
various product and services to their customers. On the basis of above discussion there are some
strategies that can be used by Steve who is the CEO of the company. It will help them to take
competitive advantages within the market where they are operating and company will expand
their business effectively.
Some of these strategies like product development can be useful strategy to increase the
performance of the Marks & Spencer and they were able to take competitive advantages.
marketing team can identify needs and demand by taking feedback and collect information from
the customers. This information can be useful for the production team to develop new product
and services for the customers according to their needs and demand. It will help too satisfy
customers needs and they will able to pay desired prices for the product and services. Skill based
training to employees- Leaders and manager of the Marks & Spencer can provide skill based
training and development to their employees which will help to make their employees more
skilful and more effective within their work and they were able to perform better in their task. It
will be not useful for the company but it will also help employees to improve their career.
Implementation of new technology- Company can implement new technology that can help too
enhance the organisational performance within the market and they were able to take competitive
advantages (LammiJ., 2018). There are many technologies that can be used to enhance the
productivity and efficiency of the employees for the Marks & Spencer and company will able to
perform better within the market. Group working- Group working can be a another best Strategy
that will help to enhance the productivity. And performance of the employees. Individual person
take time to do any task but when employees do task in the group then they can do it in a less
time and more effectively. These all strategies can be used by leaders and managers of the Marks

& Spencer and help company to take competitive advantages within the market where their
operating business and help to grow effectively.
Conclusion
As per the report has been identify how CEO of this Marks & Spencer Steve use their
leadership and management style to make this company successful. It has been discussed about
the role and Function of the management used by the Steve. this report also has been discussed
about steps taken by the CEO to improve the Organisational structure and achieve higher
performance. it has been discussed about relationship styles used by Steve for the organisation
effectiveness an analyse the effect of power influence and conflict within the organisation. this
report also has been concluded motivational theories and provide appropriate corporate
examples and literature to justify the stand. in the end of this report has been provided
recommendation, suggestions to increase the organisational performance.

Reference
Books and journals
Birken, S.A. and et.al., 2017. Organizational theory for dissemination and implementation
research. Implementation Science. 12(1). p.62.
Crawford, M., James, C. R. and Oplatka, I., 2017. Developing Educational Organizational
Theory: This Time with Feelings. AERA Online Paper Repository.
Ruben, B D. and Gigliotti, R. A., 2017. Communication: Sine qua non of organizational
leadership theory and practice. International Journal of Business Communication. 54(1). pp.12-
30.
Capper, C. A., 2018. Organizational theory for equity and diversity: Leading integrated, socially
just education. Routledge.
Macnamara, J., 2018. Toward a theory and practice of organizational listening. International
Journal of Listening. 32(1). pp.1-23.
Manning, K., 2017. Organizational theory in higher education. Routledge.
Wirtz, J. G. and Zimbres, T. M., 2018. A systematic analysis of research applying ‘principles of
dialogic communication’to organizational websites, blogs, and social media: Implications for
theory and practice. Journal of public relations research. 30(1-2). pp.5-34.