Commonwealth Bank: Organisational Learning and Ethical Training Plan

This report examines the existing barriers to organisational learning within the Commonwealth Bank, highlighting issues such as time spent on inconclusive deliberations and a sense of urgency that reduces employee reflectiveness. It recommends implementing an ethical training plan to address these barriers and foster a learning organisation. The proposed training plan focuses on areas such as computer skills, customer service, communication, and ethics, aiming to enhance employee professional development and facilitate planned change within the organisation. The plan also emphasizes keeping staff updated on the latest banking systems, company policies, and customer service techniques to improve client interactions and overall business performance, contributing to the bank's profitability and ethical conduct.

Running head: ORGANISATIONAL LEARNING AT COMMONWEALTH BANK
Organisational Learning at Commonwealth Bank
Name of the student
Name of the University
Author note

1ORGANISATIONAL LEARNING AT COMMONWEALTH BANK
Executive Summary
The primary purpose of this report is to discuss about the barriers in relation to organisational
learning within the Commonwealth Bank. It also talks about the needs analysis pertaining to
ethical training in the organisation. It also elaborates on the designing of ethical training plan
and how it can be of benefit for the organization.

2ORGANISATIONAL LEARNING AT COMMONWEALTH BANK
Table of Contents
5.0 Existing barriers to organisational learning at Commonwealth Bank.................................3
6.0 Recommendations................................................................................................................3
6.1 Need Analysis..................................................................................................................3
6.2 Designing ethical training plan........................................................................................4

3ORGANISATIONAL LEARNING AT COMMONWEALTH BANK
5.0 Existing barriers to organisational learning at Commonwealth Bank
The barriers pertaining to organisational learning in Commonwealth Bank exist owing
to the fact that a large amount of time is spent in carrying out the inconclusive deliberations.
The employees at the Commonwealth Bank do not get sufficient time as they always have to
perform the urgent tasks. They do not get the time for engaging in the practice of reflective
and ‘second order’ learning (Commbank.com.au 2018). A large amount of time is spent in
doing the meetings at the Commonwealth Bank that increases sense of the urgency within the
bank. The sense of the urgency that the employees feel at the Bank reduce willingness of the
employees of being more reflective. There is uncertainty along with fear of the failure among
the employees and large amount of time is spent in the doing unproductive business that acts
like a barrier to the organisational learning in Commonwealth Bank.
6.0 Recommendations
6.1 Need Analysis
Commonwealth Bank can make use of ethical training plan that can help in that can
help it to emerge as a learning organisation. The ethical training plan can help in
benchmarking status of the improvement in relation to performance improvement effort. The
training program will address the need of professional development of the employees. The
ethical training plan will help the employee in becoming eligible pertaining to planned
change within the organization (Tortorella et al. 2015). The ethical training plan will focus on
the arena of computer skills, customer service, communication and ethics that can prove to be
crucial for the growth of Commonwealth Bank. Learning the computer skills and customer
services will help in developing the skills of the employees that will be vital for the growth of
the organization.

4ORGANISATIONAL LEARNING AT COMMONWEALTH BANK
6.2 Designing ethical training plan
The ethical training program in Commonwealth Bank can help in keeping the staff
updated regarding the latest system pertaining to banking. The sector of banking is evolving
at a rapid rate and the staff of Commonwealth Bank should be made acquainted with the
latest system. The ethical training at the Bank should focus on the policies of the company
that can help the employees in working towards this direction. The employees at the Bank
will be taught about customer service that can help the employees in effectively dealing with
the clients in the organisation (Smart et al. 2018). It can help the employees to help the
customers pertaining to their queries. It can help the staff of Commonwealth Bank in solving
the issues in an efficient manner. The ethical training at the Bank will focus on the aspects of
economic development along with globalization. It will delve in the areas of customer care
that can help the employees of Commonwealth Bank in dealing in an ethical manner with the
clients of the Bank. Business philosophy will be taught to the clients during the course of the
training plan that can help in building the potential in the employees so that they can add to
the profit of the Commonwealth Bank (Falola, Osibanjo and Ojo 2014). The ethical training
plan will deal with the principles of banking that can help the employees in dealing in a
responsible manner with the clients.

5ORGANISATIONAL LEARNING AT COMMONWEALTH BANK
References:
Commbank.com.au (2018). Personal banking including accounts, credit cards and home
loans - CommBank. [online] Commbank.com.au. Available at:
https://www.commbank.com.au/ [Accessed 23 Sep. 2018].
Falola, H.O., Osibanjo, A.O. and Ojo, I.S., 2014. Effectiveness of training and development
on employees' performance and organisation competitiveness in the nigerian banking
industry. Bulletin of the Transilvania University of braşov, 7(1), p.161.
Smart, E., MacDonald, V., Stark, C., Thomson, L. and van Woerden, H., 2018. Applying lean
improvement methodology within a public health context: administration and organisation of
a training programme. BMJ Open Qual, 7(3), p.e000257.
Tortorella, G.L., Marodin, G.A., Fogliatto, F.S. and Miorando, R., 2015. Learning
organisation and human resources management practices: An exploratory research in
medium-sized enterprises undergoing a lean implementation. International Journal of
Production Research, 53(13), pp.3989-4000.