Organisational Behaviour Report: M&S Culture and Communication

This report examines the organizational behaviour of Marks & Spencer, focusing on the interplay between culture, communication, and employee motivation. It begins with an introduction to organizational behaviour, highlighting its importance in understanding individual and group performance within an organization. The main body of the report delves into M&S's organizational culture, analyzing it through Handy's model, which identifies power, task, person, and role cultures. The report then explores Berlo's communication model, emphasizing its role in improving organizational effectiveness. The role of culture in employee motivation is discussed, with a focus on Maslow's hierarchy of needs. Finally, the report examines how M&S leverages its culture to enhance success, including motivating employees, fostering inter-departmental coordination, and communicating company values. The report concludes by summarizing the key findings and emphasizing the significance of organizational behaviour in achieving business objectives.