Organisational Citizenship Behaviour: Strategies for Employers

This report provides an overview of Organisational Citizenship Behaviour (OCB), defining it as actions beyond required duties that enhance organizational efficiency. It highlights the benefits of OCB, including increased productivity, employee retention, creation of social capital, and improved morale. The report then explores strategies to encourage OCB, such as employee motivation through various motivational theories, fostering job satisfaction, promoting employee engagement by involving employees in decision-making, developing strong psychological contracts, and emphasizing the role of effective leadership. The conclusion underscores the importance of OCB for both employers and employees, referencing supporting literature.