Organisational Behaviour Report: Shell's Culture and Power

This report provides an analysis of organisational behaviour, specifically focusing on the case of Royal Dutch Shell. It examines the influence of culture, politics, and power on individual and team behaviour within the organisation. The report explores how Shell's culture, including power dynamics and various cultural typologies, affects employee performance and the overall business outcomes. It delves into methods used to motivate individuals and teams, differentiating between extrinsic and intrinsic motivation and applying various motivational theories like Maslow's Hierarchy of Needs and Herzberg's Two-Factor Theory. The report evaluates the effectiveness of these motivational strategies in achieving organisational goals and discusses the impact of both effective and ineffective team dynamics. Furthermore, the report touches upon the concepts and philosophies of organisational behaviour, offering insights into how Shell manages its operations across various global locations and adapts to changes in the political landscape. The report also outlines the impact of government regulations on business activities, including international trade and CSR initiatives.

Organisational Behavior

Department Business
Table of Contents
INTRODUCTION...........................................................................................................................3
L01 Analyse the influence of culture, politics and power on the behaviour of others in an
organisational context.............................................................................................................4
P1 Organisation’s culture, politics and power influence on individual and team behaviour and
performance............................................................................................................................4
LO2..................................................................................................................................................6
P2 Methods to motivate individual and team ........................................................................6
L03 Evaluate how to motivate individuals and teams to achieve a goal.......................................12
P3 Effective Team and Ineffective Team.............................................................................12
TASK 4 .........................................................................................................................................15
LO4................................................................................................................................................15
P4 Concepts and philosophies of Organisational Behaviour...............................................15
CONCLUSION..............................................................................................................................18
REFERENCES..............................................................................................................................19
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Department Business
INTRODUCTION
Organisation behaviour can be referred as the term used for evaluation of the style people
communicate within their team and a company. Often, the evaluation can be implemented as an
attempt to create more effective and efficient organisation business. This can be referred as
human behaviour analysis in the organisation determining, the interface among enterprise and
behaviour as well as enterprise itself. The main purpose of to carry out this study is to develop a
proper conceptualisation and revitalise theory of organisational within the life. This can trace
their roots back to earlier organisation evaluation and Max Weber.
This report will analyse organisation behaviour and various aspects of Shell or Royal
Dutch Shell i.e. an gas and oil companies incorporated in UK (Andersson, Jackson and Russell,
2010).
This is one of the major six gas and oil organisation i.e. Sixth-biggest enterprise in the
2016 revenues measured at the global level. This assignment will evaluate culture influence,
power and politics on the other people behaviour within company. It will help in stimulating
teams and individuals to meet their goals. This will helps in understanding the ways through
other can co-operate In regard of discussing above mentioned aspects this report will analyse and
implement various concepts and philosophies as well.
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Department Business
L01 Analyse the influence of culture, politics and power on the behaviour of others in an
organisational context
P1 Organisation’s culture, politics and power influence on individual and team behaviour
and performance
An organisation can be defined as the management and coordination of operating certain
activities and task in regard of achieving objectives and target. Organisation behaviour can be
defined as the behaviour and interaction methods used by individual of enterprise that
influencing their working environment. People who perform in an organisation are rendering the
proper development and training. There are certain parameters for following effective structure
which have been determined already through the organisation. The power, culture, teams and
values play major role in the determination procedure of structure and policies of BBC which
influence company's outcome in several manner (Avey, Palanski and Walumbwa, 2011). Shell
is one of six largest oil and gas company which has been dominating the market and prices as per
their needs and requirements. Understanding the importance of organisational behaviour, the
company will analyse the major influence of power, politics and culture of enterprise.
CULTURE
Culture influence: Royal Dutch Shell is a large organisation that supply their services
and products in the global market as the enterprise is rendering major products. Shell culture has
delivered the unique recognition of enterprise among the society their consumer and clients.
Effective administration is required for the enterprise. In order to create an effective brand
identification, this is essential for companies to manage more comfortable environment for
growth and development of their individuals. If the worker are more comfortable in performing
in organisational environment, the work productivity can be more higher. Royal Shell Culture
provide more effective and positive environment to their consumer. In order to understand it's
impact, the Handy's Culture typology will be opted (Bolino and et. al., 2013). Here are classified
some of the culture influence that affect human behaviour which is mentioned as below:
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Department Business
 Power culture: Culture of enterprise play vital role in achieving getting power within the
working enterprise. This can assist worker to adjust in the working environment where
power in the company where the power of practice coordination is attempted by an
individual. Role culture: Culture of enterprise will assist in determination the duties and roles that
worker will perform within enterprise. They will set their roles according to practices and
worker's skills.
 Task culture: This can aid in rendering worker task and practices according to their
interest and qualification due to attain enhance productivity and performance.
Culture of organisation can be defined as the principles and values which manager and
leader share to the associates of enterprise. This can be defined as the procedure that set the
standard of worker communication along with controlling the transactions of business.
The negative and positive activities and behaviour which are presents among worker that
reflected in their performance. An organisational culture presents in their business hours, office
environment, clients treatment, worker benefits, satisfaction etc.
Shell, follow vertically integrated structure and are active in the oil and gas industry
region involving the refining, production, exploration, distribution and marketing, transport,
trading, power generation etc. (Choi, 2011).
Shell operate in various nations in more than 70 nations, manufacturing approximate 3.7
million each year as well as has more than 44,000 products stations globally. 92,000 employees
and more workers are performing their practices within the organisation for which the company
has been managing their practices in effective manner.
There are various drawbacks and limitation of the presented report but due to
administration of various activities and operations, the company has managed their weaknesses
in more significant manner. The motive of corporation has been altered after the changes in
political teams for achieving more new changes.
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Department Business
Now after facing such situation and working as per the change business structure, the
company has carry out various modification within their culture, guidelines and policies of
enterprise. It have facilitated employee's liberty and cater more values of them within the
industry and organisation.
POWER
Power and politics of organisation also influence the behaviour of organisation that
consist of those practices which are essential to operate to meet the determined outcome that is
impossible to meet in the standard condition.
Entire tactics have a very negative influence on the person on team and individuals
behaviour cause this can build a negative aura within the company in which worker does not feel
more better and perform effectively.
This is essential have a proper culture awareness and knowledge to worker due to which
organisation will discriminate between worker on the grounds of their company's culture or
worker themselves (Colquitt and et. al., 2011).
Each culture should be agreed over the open hands such as Royal Dutch Shell who is an
international organisation as well as thus, they should be managed distinct people coming from
various culture.
Hence, it can affirm that all of these components of politics, power and culture of
organisation that are needed to be managed more effectively.
POLITICS: United kingdom government has develop rule and regulation related to
exchange rate, international trade, global marking, taxation, CSR activities, labour laws and
many others act. It is a obligation of an organisation to follow all policies as well as regulation of
government in order to run entire business activities appropriately and achieve goals and
objectives in limited period of time. By which thus effect their performance positive as well as
negatively. In positive ways, company has get relaxation and entire into new market easily when
authority make strong relationship with other nation. In negative ways, when their own nation
can not have healthy relation with another country like UK, France.
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Department Business
LO2
P2 Methods to motivate individual and team
HR manager of an organisation has organising training program with in work place in
order to enhance skills and knowledge that help to increase performance, productivity of staff
members in long period of time. Through this, firm has capable to motivate workers toward
enterprises goods, services offers. So that, training event help to achieve goals and objective in
appropriate ways in limited period of time. There are various method of improve labour
motivation. It is very important for organisation to adopt strategies related to motivation because
it enhance employees performance and productivity as well as produce high quality of product
and services that gain high customer's satisfaction (Demir, 2011). So that, it is a most important
work for any company to implementing motivating planning work place. There are two type of
condition extrinsic or intrinsic, those are explain as follows:
Extrinsic: Management used this method of motivation when they want employees
completing their target according to their own thinking or thought. It help to develop self
confidence and firm give extra holidays, bonus, high payment and many more.
Intrinsic: In this, manager assign employees role and responsibilities according to staff
members desires or like given them task which are most favourite, provide challenging situation
etc. It give high satisfaction to workers that help to rise performance quality.
These two method can not applicable in all situation. So that, management of an
organisation has analyse their working environment and accordingly select best approaches in
order to motivate employees in an effective ways to achieve goals and objective in limited period
of time. Each and every company want more motivating as compare to other but this task not so
easily to gain (French and Holden, 2012). It is all most impossible for those organisation how
can not able to motivate staff members in an effective ways. Thus create negative impact on
enterprises performance as well as quality of goods or services. Several scientist has study
organisation behaviours and develop theorise which are help to motivate labour with in work
place. Some motivational theories are Herzberg, Maslow, Alderfer Adams and many more.
Motivational theories are divided into two part content as well as process.
Content Theories: It is as reference as need theory because it focus on employee's wants,
demand as well as identify motivating factors in order to enhance performance, identification of
needs help organisation to motivative all staff members in an appropriate manner.
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Department Business
Process Theories: Management of the company has analyse individual behaviour in
order to know like or dislike which help to resolve issue at work place. For example, how work
process with in firm has affect presentation.
Several motivational theories are explain as follows:
 Maslow's Need Hierarchy Theory
Maslow's has develop need hierarchy in order to address individuals various kind of needs
according at different level of life stage. It has divided into five part and each organisation want
to full fill these needs at different level department (Griffin and Moorhead, 2011). These all
theory part are arrange in systematic manner which are show in fig 1, individuals has want to
achieve firstly psychological needs and then safety followed by social or so on. It shows that,
needs are full fill on step to step process and on one period may jump into next level without
achieving prior needs stage.
Figure 1. Maslow's Need Hierarchy Theory
Five kind of Maslow's needs are explain as follow: Psychological needs- It is a basic needs of human being like food, water, house, cloth etc. Safety needs- Each and every individuals want to safety related to finance, health etc. in
order to live life without any big uncertainty.
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Department Business
 Social needs- Family, friend, love, support etc. with them individual person cannot live
their life happily, it provide emotional satisfaction to workers. Self Esteem needs- After achieve all fist there stage needs, person want to respect form
other people that enhance self confidence, motivation and many more (Kinicki and
Kreitner, 2012).
 Self Actualization: In that stage, person want to work for gain prestige at society or an
organisation, they work for social development as well as make good will, that enhance
motivation into them in an effective manner. Hertzberg Two factor theory: Management of the company has used this theory in
order to motivating employees, fig 2.
Figure 2. Hertzberg Two factor theory
Those are explain as follows: Hygiene Factors: When person are negatively motivated by something that affect their
work performance or productivity in long period of time. So that, manager adopt this
theory to develop positive motivation into workers, through this, presence staff members
may not the affected. For example, when people is habitual to drugs and if can’t gain
that, then person ready to do anything to get same.
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Department Business
 Motivators: With an organisation, various kind of motivational factor are exist like career
growth opportunities, self satisfaction, interesting work and many more (Lazaroiu,
2015). It is a management responsibilities to manage these kind of factor with work
place, if it can’t be the same then dissatisfaction may occur which create negative impact
on performance.
 Alderfer's ERG Theory: This theory has divided into three categories, fig 3:
Figure 3. Alderfer's ERG Theory
 Growth Needs- All employees want growth in their career, when organisation provide
opportunities of growth to their staff members then they are motivating toward work. Relatedness needs- Management of the company make healthy, safe and strong
relationship among workers, thus enhance motivation that are related to satisfactory
relation with others labour with in enterprises.
 Existence Needs- In this phase, company has checked employees whether they are
physically suitable or not for work.
 Vroom Theory: Vroom theory explain motivation is a partly depend on decision of
management in order to achieve effect outcome in limited period of time, fig 4. (Lu, 2014).
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Department Business
Figure 4. Vroom Theory
They believe, person select their behaviour in a way in which they are believe to receive
appropriate outcome.
◦ Expectancy
◦ Valence
◦ Instrumentality
 McCLELLAND’S THEORY: McClelland's theory can help you to identify the dominant
motivators of people on your team. You can then use this information to influence how you set
goals and provide feedback, and how you motivate and reward team members.
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Department Business
Figure 5. McCLELLAND’S THEORY
L03 Evaluate how to motivate individuals and teams to achieve a goal.
P3 Effective Team and Ineffective Team
Team is a define as group of people which are work together in order to achieve common
goals and objective in an effective manner in given time frame. It is a leader responsibilities to
develop strong, healthy relationship among all team members that reduce conflicts as well as
enhance performance in long period. Organisation has different kind of project, for each one,
they are make team with certain objective or goals to produce outcome. Team can be able gain
objective or not be (Miner, 2015). So that it divided into two part effective as well as ineffective
team. That are explain as follows:
 Effective Team : In this, each one team members has work to achieve goals common
goals. Management of the company used open communication strategies with in group of
people that increase knowledge, skills related to task, through this they are not depended
on leaders to explain about issues and task.
 Ineffective Teams:- In this kind of group of person can not share their problem and
learning with other team members. So that, all individuals are depend of leaders which
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