BSBWOR202: Organising and Completing Daily Work Activities

This assignment solution focuses on organising work activities within a business context, covering various aspects of task management and time management. The document begins with an introduction to activity management, emphasizing its importance for employees and businesses. The main body includes a case study analysis, where tasks are prioritized and explained. The assignment explores topics such as routine tasks, seeking assistance, clarifying work goals, and factors affecting timely completion. It also delves into delegation, aligning individual and organizational goals, and effective communication. The solution includes a case study discussion, role-play scenarios, and feedback analysis, as well as a focus on standards and improvement strategies. The document concludes by summarizing the key takeaways and providing references.

Organising work activities

Table of Contents
Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
1.1. Read the case study below and complete the following tasks.............................................1
1.2. Explain why you chose the top 4 items as the most urgent.................................................2
1.3. Circle an example of a routine task from the choices below...............................................2
1.4. Which one of the tasks form the list above would you be able to leave for tomorrow and
why?............................................................................................................................................2
1.5. If you were required to seek assistance with regard to the tasks above who would be the
appropriate people in your organisation to speak to?..................................................................3
1.6. What is a strategy for clarifying work goals?......................................................................3
1.7. Case studies...............................................................................................................................4
1.8. Sometimes in organisations, it might not be possible to get all the work done in time. List
three factors that can affect the ability to get work done in time................................................4
1.9. If your manager delegated a task to you and gave you a deadline to get the task completed
on time, explain how you could manage this and meet the required deadline............................4
1.10. Explain the relationship between an individual's work goals and plans and the
organisation's goals and plans.....................................................................................................4
ASSESSMENT TASK 2.................................................................................................................5
2.1. PART A – Case study discussion........................................................................................5
2.2. Case study continued................................................................................................................6
2.3. Case study.................................................................................................................................7
a) How will you communicate progress of your tasks to Judy or other colleagues as required?
.....................................................................................................................................................7
b) Discuss how you would use effective communication skills to ascertain good involvement 7
2.4.As directed by your trainer / assessor read the activity below and complete the table as
indicated. Students may provide the following examples...........................................................7
2.5 Role-play....................................................................................................................................8

You will be observed by your assessor on your communication skills who will provide you
with feedback..............................................................................................................................8
2.6 Read scenario and complete activities.......................................................................................8
a) Meet with Judy (your assessor) and discuss what you could have done different. Document
a list of questions you could ask July..........................................................................................8
b) Meet with your colleagues (your classmates) and discuss if you could have conducted the
role-play differently or were they satisfied with the instructions you gave them. Document the
feedback below...........................................................................................................................9
c) After meeting with July and your colleagues ask yourself what would you have done
differently next time. List what questions could you ask yourself.............................................9
2.7 Ensure your performance is in line with existing standards across your organisation and
legal frameworks. What might these standards include..............................................................9
2.8 based on feedback received.......................................................................................................9
a) explain how you could monitor and adjust your work in future to meet your organisational
standards......................................................................................................................................9
b) Explain how you could plan opportunities for improvement in liaising with your colleagues
...................................................................................................................................................10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Managing work activities or activity management is referred as a process of recording daily
operations of an employee. Managing of work activities helps employees as well as employees to
prioritize their daily routine and activities for carrying business practices effectively (Dubois,
Hulthén and Sundquist, 2019). As activity management system creates and designs an easy
accessible format in order to track performance of employees and workers. This report is based
on managing working activities of case study. This report includes tasks and operations of work
activities along with its conclusion.
MAIN BODY
1.1. Read the case study below and complete the following tasks
Priority Tasks List Examples of who may be the appropriate
person to verify importance.
Type up the staff newsletter Newsletters are to be carried by handling by
human resource department of boutique.
Photocopy newsletter and
distribute to staff
Marketing as well as sales officer of boutique.
Ring client to change the time of
their appointment from 11am to
1pm today
Subordinates and reception workers who are
handling up appointment section.
Ring courier for dispatch of
urgent parcel this morning
Distribution and transportation manager .
Type up the agenda for this
afternoon’s staff meeting, which
is at 2pm and distribute to all that
will be attending
Meeting holder and manager of Boutique
(Bonnedahl and Heikkurinen, 2018).
Relieve on receptionist desk from
12pm to 1pm
Human resource manager
Contact a supplier regarding an
order that was missing an item
Supply chain manager will be responsible for
carrying up tasks and activities.
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File copies of yesterday’s
correspondence
Distribution and supply chain department.
Open, sort and distribute the mail Business development executive for boutique.
1.2. Explain why you chose the top 4 items as the most urgent
As carrying of supply chain, marketing activities, promotion activities and so on are
necessary to performed by Boutique effectively. These operations are required to be carried
essentially by boutique owners as without performing these tasks boutique will not be able to
grab local customers more. As when marketing operations and tasks are carried effectively
boutique will be able to carry their business operations well.
1.3. Circle an example of a routine task from the choices below
As there is a routine task of having a proper supply chain in markets. As by having a better
supply chain helps small boutique to build reach of local customers and individuals. Mostly for
running boutique effectively it is important to have attractive collection according to taste and
preferences of customers (Horne and Lupton, 2019). And when customers will get what they
require they will be satisfied and reach out to boutique again. By having proper supply of
clothing boutique will be able to build its reach in effective manner. There is a routine task of
performing work of talking to supplier about missing of an order which is required to be
performed effectively. As by talking to supplier about missing an item could be sorted for
delivering urgent orders and deliverables for boutique.
1.4. Which one of the tasks form the list above would you be able to leave for tomorrow and
why?
As by have staff meeting which is important to be carried and attended. There are some of
tasks which could be leave for tomorrow which is open, sorting and distributing of mail and file
copying of yesterday's correspondence. As these tasks could be leave for tomorrow for
carrying up. As staff meeting is required to taken necessarily which could not be avoided but
activities related to opening, sorting up as well as distributing mails could be carried tomorrow.
Along with that there are task of copying file of yesterday's correspondence could be leave for
tomorrow for performing.
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1.5. If you were required to seek assistance with regard to the tasks above who would be the
appropriate people in your organisation to speak to?
In order to develop and process adequate information within the staff of small boutique
printing shop that is established at small local area business it seek to assist better clarity within
people. In this the adequate people in organisation to get speak with its the manager as he/she is
the only one who has better information about all the situation and through this possibility to
enhance and developed higher attentiveness is developed with perfection. Manager has all the
relative information about overall situation and its comprise solution and other prospect as well
with this possibility to attain better goals is accomplished in timely frame (Angouri and Piekkari,
2018). It offers adequate assistance to the workers as well and with this ability to accomplish
timely changes is implemented in beneficiary manner. As the stakeholders also need to take
adequate participation during which possibility to connect with organisation as by knowing
various prospect is cleared in better manner.
1.6. What is a strategy for clarifying work goals?
In order to clarifying the goals business set standardised objective as by developing and
designing concise and measured goal under which ability to enhance and achieve tremendous
momentum is developed with better manner. There are different strategies that is used to clarify
the goal and it is related to determination of timeline under which probability to complete certain
task within adequate time period of processed and processed as by taking adequate decision. For
this complete task is divided into smaller segment and during this achievable actions are taken in
simplicity mode. Furthermore, realistic goal is developed under which ability to induce specific
outcome in timely constrained is measured with perfection. The redefining of goal and target
foster purpose and credibility to task accomplishment under which rate to turn dreams into
reality is developed with balanced mode. The management also get ensure about to acknowledge
and manage working credibility through which certain level of information and ideas are
collected and designed that is based on individual personality. In this task assessment is based on
the knowledge, learning and experience an individual and after this task is divided on the basis of
skills with this possibility to achieve better goal is attained with adequateness.
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1.7. Case studies
1.8. Sometimes in organisations, it might not be possible to get all the work done in time. List
three factors that can affect the ability to get work done in time
In order to complete the work on time, there ae various factor which can be adopted by the
manager so that all the work and will be comp0leteed in given time frame so that productivity
and proficiency get enhanced. Some of the factor are explained below:
employee satisfaction: for the better productivity it is necessary to keep employee
satisfied with all the requirements such as working environment, incentives etc. along with this,
it is also achieved through listening them and working with them to improve working
relationship.
Environment: people will simply operate better and complete the work on time when they
are comfortable with the surrounding or working environment (Forsgren and Byström, 2018).
Communication: keeping regular and effective communication help in to transferring the
informations and better decision making which further leads to complete the task on time. Along
with this, sharing company's challenges and objectives so that whole the team working towards
the same goals which inspire and motivate employees for completing task on time.
1.9. If your manager delegated a task to you and gave you a deadline to get the task completed
on time, explain how you could manage this and meet the required deadline.
If the manager assign me as task for the particular deadline, in order to complete this I will
focus on my time management skills, in which I will plan the whole work and then going to
divide the task into small parts so that its effectiveness get enhance and the work will also get
complete on time.
1.10. Explain the relationship between an individual's work goals and plans and the
organisation's goals and plans
ndividual's goals and plans are connected with each other as goals are going to achieved in
effective manner when there is an effective action plan to, as they have act as the pathway
through which an individual goes through to attain the objectives.
Organisation's goals are the one which have been provides the reason of existence and plan
is the path through which all the goal are going to accomplish with help of workforce.
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ASSESSMENT TASK 2
2.1. PART A – Case study discussion
Large Tasks Smaller Tasks Time Frame
Find out details
of when and
where the talent
quest is going to
occur.
Check with Judy for details Confirm
details with venue
4-5 weeks before the event
Obtain the list of
entrants and the
name of their act.
There are various entrants who
company in the program of charity. All
team members working in the
organisation takes part it. Judy is the
main event organiser (Baillie and
Thomas, 2019). It is a staff talent quest
which is organised for fund raiser in
relation with the charity.
The time frame which is set is 3
months in which large number of
tasks are listed down by Judy and
whole tasks are need to be taken
care of.
Type up the
program.
The program is a staff talent quest
which is implemented as a fund raiser in
context with charity.
The talent quest program will be
organised in 3 months.
Photocopy the
program.
In this the event organiser Judy,
distributes certain copies before the
event to all staff members so that they
get to know about what opportunities
they will get to perform like fun
activities in which all staff members
would create a conversation with each
other. They give various copies in
which all tasks are given.
The time frame is set of 15 days
Distribute the The program is been distributed among The time frame is suggested for 1
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program. all staff members. The large tasks are
distributed into smaller one so that it
can be managed well.
month so that everything can be
managed well.
2.2. Case study continued
Problem Solution
Photocopier breaks
down
As tasks were been distributed the photocopies got breakdown so with
respect to this the solution which was recommended was another
machine should be there so that no problems occurs in future.
You run out of
photocopy paper
The stock should be much that company don't fall out of paper. So with
respect to this organisation should store papers in excess in advance
only (Bivall, Gustavsson and Falk, 2020).
Power failure (you
lose work typed to
that point)
They must have an emergency electronic machine so that if there is a
power failure they can use that.
Competing work
demands
Huge demand can be there for photocopies before so with respect to
this all demands must be fulfilled in such a way that everything is
distributed equally.
Time changes for the
staff meeting from
2.00pm to 11.30am
and you have already
distributed the agenda
and confirmed with
the staff
To solve this issue, all staff members should get the information in
between only so that they don't indulged into any problem.
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2.3. Case study
a) How will you communicate progress of your tasks to Judy or other colleagues as required?
In order to communicate with event organiser as well as other colleagues the information
for the progress been done would be distributed through mobile phones because they always
remain active on them.
b) Discuss how you would use effective communication skills to ascertain good involvement
As many difficulties were arising with respect to respond to initial requests as they were
demanding it was very important in talent show that everything is managed well
(Papadonikolaki, van Oel and Kagioglou, 2019). The effective communication skills which will
be used are that all staff members as well as colleagues will sit together in advance only so that
they get to know about what are their demands.
2.4.As directed by your trainer / assessor read the activity below and complete the table as
indicated. Students may provide the following examples.
Equipment /
Technology
Task it will be used for Why you chose it?
Computer/Laptop The computer would be used for
representing a presentation in front of
everyone.
It is been chosen because each
individual should get to know
about the charity program. They
should get all the information.
Computer
application i.e
Microsoft word,
email
E-mails are been used for the task of
delivering all necessary information
about the event.
It is been chosen so that everything
can be managed well and no
individual face any kind of
problem.
Electronic diaries
i.e. outlook,
Google calendars,
It will be used for the task of setting
up a time frame as when which type of
activity would be performed.
It is used by organiser because it
becomes easy for them to analyse
all dates and time with the help of
overall outlook and google
calender (Walker and Lloyd-
Walker, 2019).
Fax machine The fax machine is used for sending It is used because people outside
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out letters regarding the event of talent
quest in context with the charity. So, if
anyone outside from the organisation
want to participate they can take part.
the organisation also get to know
about opportunities which are
offered by event.
Photocopier It is used for sending out copies to all
staff members in which all information
about the event is written down.
It is chosen because with the help
of those copies people don't have to
walk here and there for information
and can just read from those
copies.
2.5 Role-play
You will be observed by your assessor on your communication skills who will provide you with
feedback.
Talent show is very much important for the organisation because its a show in relation with
charity. In this show various opportunities are given to employees so with the help of this people
get to know each other and at the same point of time they will build up their communication
skills. Staff members can get involved in talent show with the help of giving them also to present
certain information about talent show,why its important for them (Ullrich, 2019). As per the
communication skills both team members as well as assessor will give feedback. So, by giving
them presentation, fun activities everyone will get feedback. Team members gives feedback with
respect to like they should enhance their vocabulary in terms of giving presentations and assessor
should also provide different opportunities so that they can participate in it as well.
2.6 Read scenario and complete activities
a) Meet with Judy (your assessor) and discuss what you could have done different. Document a
list of questions you could ask July.
In the talent quest I have a great job as I have taken partnerships with the local restaurants
and small cafes which are going to help in to fundraising for charity for the children which are
not able to pay fees for studies. Along with this, I have arrange various activities that has the
main motive to enhance team work and collaboration so that it will also going to help in
completing the task within organisation.
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Question for performance review:
Do I have perform well?
Is my performance is related to the task or not?
Is there is any outcomes of my initiatives?
b) Meet with your colleagues (your classmates) and discuss if you could have conducted the
role-play differently or were they satisfied with the instructions you gave them. Document
the feedback below.
As I have taken various initiatives for the activities as well as for the fund raising and for
conducting this in effective manner I have give instructions to my teammates. For taking
feedbacks I have made the questionnaire and did the survey for my level of performance along
with its effectiveness (Siva, Gremyr and Halldórsson, 2018). Moreover also ask them as they
have satisfied with performance or not and is there are positives outcome which an organisation
obtain.
c) After meeting with July and your colleagues ask yourself what would you have done
differently next time. List what questions could you ask yourself.
For the better performance I will take make the better strategy allow other to participate in
the decision making. Along with this, I have to going to make the plan in advance with the
constant of others as well so that they also feel engaged and motivated to perform with best
potential level.
2.7 Ensure your performance is in line with existing standards across your organisation and legal
frameworks. What might these standards include.
There are certain standards in the organisation with respect to which it is ensured that
performance is been managed well and is in line. There can be many standards like all members
are responding to certain principles and they follow all rules and regulation.
2.8 based on feedback received
a) explain how you could monitor and adjust your work in future to meet your organisational
standards
In order to meet organisational standards, it is necessary that adequate level of
improvement is induced as with this possibility to advance working ability and its credibility
developed in favoured manner. It is basically an ongoing process with this need and demand of
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