Organization Behavior and Management Case Study Analysis Solution

This document presents a case study analysis focusing on organizational behavior and management principles, particularly in the context of Build-A-Bear Workshop and Maxine Clark's leadership. It addresses questions related to Clark's personality traits (ENTP), the desired personality characteristics of Build-A-Bear associates, and the influence of Clark's perceptions on the customer experience and business model. The analysis further explores the potential enjoyment of working at Build-A-Bear, highlighting its emphasis on creativity and self-expression. The document concludes with references to relevant academic sources on organizational behavior.

Running Head: ORGANIZATION MANAGEMENT
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Organization Behavior and Management
Case Study Analysis
(Student details :)
3/1/2019

Organization Management 1
Contents
Case Study Analysis: Learning Journal.....................................................................................2
Answer 1....................................................................................................................................2
Answer 2....................................................................................................................................2
Answer 3....................................................................................................................................2
Answer 4....................................................................................................................................2
References..................................................................................................................................3

Organization Management 2
Case Study Analysis: Learning Journal
Answer 1
In order to describe Maxine Clark’s personality, from the case study it is clear that she
has a creative as well as innovative personality. In addition, she requires these personality
traits to be the CEO of Build-A-Bear. Moreover, an analysis based on given case study
suggests that Maxine Clark’s personality is an ENTP (referred as Extraversion, Intuition,
Thinking, as well as Perceiving) which falls under the instinctive type (Nelson & Quick,
2013). Her personality characteristics allow her to cooperate with people who are open to
prospects, analytical as well as flexible.
Answer 2
The desired personality characteristics of Build-A-Bear associates always contain
people with novel ideas as well as new perspectives which can assist build up an organization
especially which is trying to be unique and more welfare-oriented from the rest. Moreover,
the associates require being helpful with customers as well as understandable (Nelson &
Quick, 2013). In addition, these personality characteristics also influence the associate’s work
behaviours because of the different emotions which people go through during the moments of
making them.
Answer 3
The perceptions which Maxine Clark has about Build-A-Bear customer experience
were customer can be a happy one or a sad one yet in all cases a Build-A-Bear associate must
handle the smiles as well as the tears. According to Clark they are a business which stands for
memories which can be sad or happy. These influenced approaches of the Clark’s helped
while developing business model because her extraverted component is quite visible in the
idea of the Build-A-Bear business model; offering and pleasant consumer experience venue
(Nelson & Quick, 2013).

Organization Management 3
Answer 4
If I will get a chance to work at Build-A-Bear Workshop then I would certainly enjoy
employed at Build-A-Bear Workshop. The reason behind is that when consumers produce
toys at Build-a-Bear workshop then they always make something which is their alone. The
whole working experience at Build-a-Bear is full of creativity as well as self-expression.
Moreover, one would enjoy while working at Build-a-Bear because it is all right to behave
like a kid and which is attractive to the people who are 60 or 10 (Nelson & Quick, 2013).
References
Colquitt, J., Lepine, J., Wessaon, M., & Gellatly, I. (2011). Organizational behavior:
Improving performance and commitment in the workplace. London: McGraw-Hill
Irwin.
Nelson, D., & Quick, J. (2013). Organizational behaviour: Science, the real world, and you.
OH: Cengage.