Organizational Behavior Essay: Robots, AI, and Societal Impact

This essay critically analyzes the impact of artificial intelligence (AI) and robotics on workers, organizations, and the wider society. It explores the pros and cons of this technological advancement, examining how AI affects job security, the need for skill development, and the potential for increased efficiency and reduced errors in various sectors. The essay discusses the impact on employees, organizations, and society, considering both the positive aspects, such as improved gaming experiences and efficient operations, and the negative consequences, including job displacement and security concerns. Recommendations are provided for policymakers and organizations to navigate the challenges and harness the opportunities presented by the growing use of AI and robotics, emphasizing the need for language training, collaboration with security experts, and proactive workforce planning. The essay uses scholarly articles to support its arguments and draws a suitable conclusion with recommendations.

Running head: ORGANIZATIONAL BEHAVIOUR
Organizational behavior
Name of the Student:
Name of the University:
Author’s Note:

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Introduction
Ai or Artificial Intelligence is one of the major technological advancements that is
making life easier in many different aspect in the modern day scenario. This is because in the
current scenario almost all the business sectors starting like health care sectors, hotel and
hospitality sectors and other such aspects in order to make sure that they are able to service their
customer in a better and also a very easy way. As per the opinion of Krishnamoorthy & Rajeev
(2018), mobile banking is becoming one of the major aspects in almost all the different sectors.
This is because of the fact that people all over the world are looking for services that are
available in a very fast and also easy manner. In order to make sure that the monetary
transactions are being done in a proper way, the facilities like mobile banking, internet banking
and others. All these technologies are running smoothly because of the fact that there is the
presence of artificial intelligence or AI.
-Growth of robots and artificial intelligence
As per the opinion of Mata et al. (2018), using AI or artificial intelligence is one of the
major aspects that helps in reducing the errors. This mainly works on the last or the previous data
records so that the work that is being done is error free and also it is being done in a very fast and
properly optimized manner. It is AI that makes all the work in all the different activities like
billing, packaging and others to be done in a very fast and also in an error free manner.

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-Evidence of robots using more complex jobs and taking over simple jobs
There are many different applications of AI or artificial intelligence. This is because of the fact
that retailers and other fulfillment centers are able to use this technology for many different uses.
In order to make sure that they are able to give a memorable experience to their customers, they
try to make sure that the entire work is done in a very smooth manner. It is also seen in many of
the different organizations that the Consumer A.I. agents negotiate with Retailer AI agents —
based on different objectives, tactics, and strategies. The same will also be seen in case of the
legal professions. This is because of the fact that any of the works will be done by the AI or
robots in order to make sure that the works like billing, scanning and others are being done
properly and also they are not facing any such issues like delaying in the orders or any other such
aspects.
Pros and Cons of Robotics and Artificial Intelligence
-For Employees
PROS
CONS
Lu et al (2018) is of the opinion that employees are often suffering job insecurity. This is because
of the fact that the employees may feel threatened due to the emergence of AI or artificial
intelligence. This is because of the fact that in order to make the work much faster and also
easier, human labor has to be reduced. In order to reduce human labor, AI or robotics is being

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used. The already existing employees might feel threatened and they might also feel that the
emergence of AI will be snatching away job from their hands and they will not have any means
of livelihood left.
Krishnamoorthy and Rajeev, S. (2018) has argued in the similar context that there is a
very high cost involvement in this aspect. This is because of the fact that installing and using AI
or artificial intelligence in the day to day aspect makes life easier but at the same time, there is
usually a huge amount of money or other resources needed that must be used in order to make
sure that the technology is working for a longer period of time without suffering from wear and
tear.
At the same time, the other disadvantage is the fact that AI or artificial intelligence is
always devoid of emotions. In order to make sure that the technology is able to work properly the
robots are developed in such a way that there are no emotions or understandings present among
them. In order to make sure that the work is taking place properly the robots and are robotic
technology usually works at their own pace without showing any kinds of emotions or
understandings. However there can be several instances where the customers might also demand
some kindness and some kinds of emotion but they will not be able to find the right kind of
treatment or the emotion that they need.
-For Organizations

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PROS
As per the opinion of Walczak (2019), artificial intelligence or AI has the capability of working
for long duration of time. This is because of the fact that they do not generally undergo wear and
tear with use. It is because of this reason that they are usually installed in the modern day
scenario in almost all the possible mediums. It is helpful as the chances of errors are reduced and
also they are capable of giving a very fast and also smooth way. They are able to reduce the
human labor and also they help in providing a very fast and easier method of doing the work.
CONS
Miller and Brown (2018) is of the opinion that there can be several issues based on
hacking technology. This is because as AI is totally based on technological advancements there
is the issue that hackers will be trying to hack the technology and also try to make bad uses from
the AI or the artificial intelligence. It is because of this reason that the managers must try to
make sure that they have taken proper protection by entering into some very good and useful
collaboration so that they can get some expert advice for safeguarding their data and also using
them with proper protection.
The technology is really very complicated and also at the same time, there is a huge installation
and maintain ace cost that is involved in order to solve the different issues that are arising in after
the installation of the artificial intelligence or the AI.Even if the company or the user is able to
maintain the installation cost there is the need for allocation of extra amount of money or

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resources as the company will have to ensure that they are having additional resources for the
further maintenance and repair charges that will be involved.
Impact of Robotics and Artificial Intelligence on the wider society
- Positive Impact
The other important aspect is that there has been a huge impact on the gaming industry as well.
In order to make sure that people are able to get the best gaming facilities and the good games
on their smart phone devices, they are trying their level best to make sure that all the people are
able to get the gaming applications in all their smart deices like tablets, phones, laptops and other
such gadgets. This has become one of the very good and also useful way in which the users or
the people are trying to refresh themselves.
-Negative Impact
However at the same time, it must be ensured that the users are not getting too deeply
immersed in the gaming activities so that they are able to allocate their time in a proper way and
are also able to make sure that they are using their time and their resources. It is because of this
reason that gaming can be used only as refreshment but if they are used on a constant basis then
these will cause some severe issues.

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As per the opinion of Jamnik (2019), language barrier is also one of the obstructions that can be
faced by people. It is because of this reason that the ones who are using AI or artificial
intelligence must be able to make sure that they are well versed in English language and also
they are being able to interact properly with the different devices. As the language and the
pronunciations of different speakers vary as per their location and their ages, there is a chance
that people will not be able to change their pronunciations or their spellings all of a sudden.
Therefore proper training and developments must be dev eloped for overcoming all these issues.
Recommendations
- For Policymakers (Governments)
It is for this reason that a thorough language training must be developed so that they are able to
overcome all the barriers or the obstacles that are arising. This will ensure that there are no such
issues and people are able to carry on a proper and uninterrupted communication system so that
the different AI agents are able to make sure that carry on the interaction properly.
Policy makers must ensure that they are collaborating with the security experts and the other
analysts like the ethical hackers so that they are able to somehow strengthen the launching of the
AI or artificial intelligence in the mainstream work or job sectors.
Policy makers like Government also must make sure that they are measuring the probable
changes that are needed in the future workforce. This is because there has to be a shift of about

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42% in terms of skills development. Apart from this, the rest 58% can remain the same within
the period of 2018 to 2022. It is due to these expectations that policy makers must start allocating
their resources and also preparing their funds in such a way that they are able to develop the skill
development of the employees. This in turn will help them to make sure that even f there is the
emergence of AI or robots in the near future, they will be able to arrange the needed workforce
accordingly.
However there will be a large number of workers that will be displaced. In order to support them
new job roles that is the alternative job skills will have to be developed. This will need a huge
research and analysis. Government and other policy makers will have to play a very crucial role
in order to get these extra additional job roles from outside and also ensure that the displaced
workers are able to work in their new fitting job or employment roles. A common taxonomy has
to be developed so that there is a proper transparency among the different government agencies
and the policy makers. This will enable them to form different approaches towards a common
field and they will be able to make sure that there is a common degree or diploma being given to
all the students so that they can match up the new standards of the coming days.
- For Organizations
Managers who are trying to use artificial intelligence must make sure that they are using
artificial intelligence in the organization have to make sure that there is proper safety and
security as well. This is useful so that there is no breach of data and also they must ensure that
the users are being able to carry on the work properly.An internet connection is needed so that
there are no such issues in the overall working of technology. This is because of the fact that the

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AIs like Siri depends on the cloud computing system. It is because of this reason that it cannot
really be used if there is a poor internet connection.
The users will not be able to use the application if they are offline or they are not getting
a proper internet connection. AI or artificial intelligence can be used only when there is a proper
internet connection available. Therefore emphasis has to be given on the formation of an
uninterrupted internet connection system.
It is the duty and the responsibility of the managers or the inventers of AI to make sure
that they are finding some alternative job opportunities so that they are able to make sure that the
old and the existing employees will not be suffering from any kinds of fear of losing their jobs.
In other words they will be able to get the assurance that even if the robotics or the AI that is
artificial technology is being brought into use, they will still be able to work properly as they will
find the right job or the right employment opportunity. This will be helping them to get the moral
and also the economic support. The employees will be able to know that their managers are there
to understand their queries and they will also help them to cope up with the new technologies or
the new trends arising in the organization. This will enable them to understand about the exact
need for change and also the different ways or the methods in which they will be able to cope up
the moral pressure or the stress.
Industries have to make some proper planning and collaborations with other companies so that
they are able to work properly with the roadmaps so that they can be able to make sure that some
or other solutions are being brought into the industries and the other job sectors. This is because
different industrial sectors are trying their level best to bring the modern technological
development or the AI. In order to make sure that they are able to provide their employees with

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the best possible methods that will help them to work with the robot technologies or the AI
methods. This can be done by developing a proper roadmap and also to ensure that they are
bringing the industrial data so that they are able to understand about the expected or the
anticipated growth or the decline to form the future recommendations for their employees.
- For Employees
Employees must be given proper training and development facilities so that they are able to
understand the need for the change and are able to cope up with the same. They have to be given
proper training and skill development trainings so that they are able to understand the different
ways in which they can find a proper employment opportunity. They will have to ensure that
they are not losing hope or giving up their confidence. However they will have to make sure that
they are learning the technologies and also being able to get settled in the alternative job or the
alternative employment opportunities and also try to work with the new zeal and the new
potential.
Employees must be given some counseling sessions or some training sessions so that they are
able understand their new job roles and are able to make sure that they are not jobless. In other
words this has to be ensured that employee learning and training sessions. This will enable the
employees to understand that together that even if robots or artificial intelligence is taking over,
they can somehow make their positions stronger in the job sector and will also be able to work
just like the previous times. This will ensure them that they are not falling behind and that they
are able to get the right kind of money and the prestige that they have been looking for.

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Employees must be developed or trained in terms of the emotion al intelligence and other such
aspects. This is because of the fact that the robots or AI will be able to work very fast by
reducing the amount of errors. However at the same time, they will have to ensure that the
employees are becoming much more understanding and also be able to work in place of the
robots or the other artificial intelligence devices.
Language training sessions must be developed in the schools and also in the other entire
technological training institute. This is because of the at that students who are about to work with
robotics or with AI or artificial intelligence, must be ensured with the language trainings so that
they are able to get the proper knowledge through which they will be able to properly act with
the new technology that is the emergence of artificial intelligence or robots.

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