Organizational Behavior Analysis and Strategies for 4com Plc

This report provides a comprehensive analysis of organizational behavior within 4com Plc, a leading telecommunications company in the UK. The study begins with an introduction to organizational behavior and its significance, followed by an examination of Handy's cultural model to understand the impact of culture, power, and politics on employee behavior within the company. The report then delves into various motivational theories, including content and process theories, and suggests techniques to improve effectiveness and increase motivation levels among 4com Plc employees. Furthermore, it identifies different types of teams present within the organization and discusses effective team strategies based on Tuckman and Jensen's model. The report also explores organizational concepts and theories related to team performance, highlighting potential barriers to effective performance within 4com Plc. The analysis considers factors such as communication, organizational vision, working environment, and employee responsibilities. The report concludes with a summary of key findings and recommendations for improving organizational behavior and performance at 4com Plc.

ORGANISATION BEHAVIOUR

1. Contents
INTRODUCTION 2
TASK 1 2
P1 Handy’s cultural approach to understand the impact of culture, power and
politics on organisation behaviour within the 4com Plc. 2
TASK 2 4
P2 Theories of Motivation 4
Motivation techniques to improve effectiveness and ways to increase
motivation level in 4com Plc 5
Task 3 6
P3 Different types of teams within 4com Plc 6
Effective team in 4com Plc with respect to Tuckman and Jensen’s model . 7
TASK 4 8
P4 Organisation concept and theory for team performance 8
Barriers to effective performance in 4com Plc 10
CONCLUSION 11
REFERENCES 12
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INTRODUCTION
Organisation behaviour refers to the nature and characteristics of employees working
in an organisation. It defines the manner in which they communication within the workplace.
The present report is in context to 4com Plc which is a leading telecommunication and media
company in UK. This study will identify the significance of organisational culture in the
organisation. It will also include description of various motivational theories and techniques
of motivation that helps in improving employee performance (Mohammadi, Soleymani and
Mozafari, 2016). It is very important for 4com Plc to encourage their performance for
achieving better performance. Furthermore, the report will also determine various teams in
the chosen organisation that performs various necessary functions in the company. In
addition to this the different leadership theories which can be used for managing employees
in the organisation will be also discussed in this report along with the various factors and
challenges that affect the effectiveness of functions performed by 4com Plc.
TASK 1
P1 Handy’s cultural approach to understand the impact of culture, power and politics on
organisation behaviour within the 4com Plc.
Culture plays an important role in an organisation to achieve business goals and
success. The Charles Handy’s model can be used to understand culture of 4com Plc in a
better way. Every company or organisation is a planned and designed structure in which
various individuals come together for achieving a common goal or objective. According to
this model there are four types of culture as described below –
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Figure 1: 4com Plc

1. Power – In some organization there are managers and directors who have power to
take important decisions. These individuals are very essential for the company or
workplace and are known as decision makers. In organization, power gets higher
authority and decisions made by them are respectively accepted as well as followed
by other employees working in the organization such as 4com Plc (Zhang, Shah and
Papageorgiou, 2016). In order to improve culture of the company 4com Plc give
power of decision making to the managers and directors that helps in controlling and
managing employees as well as its business operations to achieve growth and
development. But there are some issues related to this culture of power as managers
can get partial sometimes and conflict situation can arise in the organization.
2. Task culture - In each and every organization, teams are developed for achieving
specific goals and objectives effectively. The management utilizes task culture for
solving various issues and challenges. In 4com Plc, employees have a common
objective for which they perform various functions and activities. It also helps them to
learn and develop new skills within the employees leading towards enhanced
performance and productivity. Each and every employee provide extra efforts to
accomplish a task, this process also assists in creating a friendly business environment
in the organization. In this kind of culture, individuals contribute equally and achieve
an objective in an innovative manner.
3. Person culture – In some companies, individuals feel that they are not much important
as compared to their organization. Such organizations follow a culture known as
person culture. In this kind of culture, employees focus on their facilities in a great
way (Bahmani-Firouzi and Azizipanah-Abarghooee, 2016). The employees are much
obsessed about their needs, wants and esteem. The employees within 4com Plc are not
that much satisfied and happy but there are many top level managers who keeps the
company at first priority.
4. Role culture – In this culture, each and every employee are allocated different roles
and responsibilities with respect to their interest, skills, qualification and abilities. In
4com Plc, the people with higher authority or position are capable of doing better
tasks and perform effectively. On the other hand lower employees are not much
capable of understanding their roles and responsibilities. So, bring the changes in
culture, it is very important for 4com Plc to specify roles of the employees.
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Various cultures will influence the behaviour of the employees, some positively and
some negatively for example task culture will bring the employees together. Through this
culture each and every employee in 4com Plc can share their knowledge and skills with
each other. In addition to this, the employees in the organisation are not much satisfied
with their job culture and environment of the organisation. The main reason for this is the
changing directors and top level individuals in the company.
5. Politics - It is the major cause of clashes in the administration. Politics can be between
the employees. Employee who plays politics at the workplace pays less attention to
their work. Such kinds of employees are more interested in leg pulling and back
biting. Due to such issues, organisation is not able to make working environment in
organized way. More politics in business environment bring negative traits within the
organisation culture. Therefore, then new director of 4com Plc needs to take decision
to bring various changes in the business culture. To develop the business growth
power, there will be less politics in 4com Plc.
TASK 2
P2 Theories of Motivation
1. Content theory – This theory of motivation determined various needs of human
beings, it describes the significance of changes over time. It consists the concept of
Abraham Maslow and David McClellan. The content theory explains particular
elements or factors that motivate behavior of employees (Jin and et.al., 2016). This
theory has been recommended by many scholars and psychologists such as Abraham
maslow According to Maslow, each and every employees has various needs which
has to be fulfilled these needs are described as below –
 Psychological needs – These needs are the most essential necessity of individuals
working in an organization such as 4com Plc. Basic needs of employees includes
food, shelter and clothes. Satisfying these needs can be very effective to motivate
employees and encourage them to give full efforts in accomplishing specific tasks or
activities.
 Safety needs – Safety and security is another important need of every employee
working in an organization. Individuals needs that they work in a safe and secure
business environment without any risk or harm. 4com Plc should ensure that they are
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providing a safe and secure workplace or jobs so that employees can perform better.
Female employees should be provided special security and safe facilities so that they
work without any restrictions.
 Social needs – Employees working in an organization also needs to give time to their
friends and families, proper shift timings, benefits to family members etc can help to
fulfill social needs of the employees. It helps them to achieve a job satisfaction.
 Esteem – In today’s world employees also needs respect from employers and
colleagues. Providing or honoring employees performance with higher position or
designation can helps in motivating them and increases their efforts to perform their
roles and responsibilities.
2. Process theory – This theory describes how an entity changes and develops. It focuses
on determining how things happen in a company. Process theory states that providing
responsibility or important task to an employee motivate him or her to give more
efforts to complete it.
Motivation techniques to improve effectiveness and ways to increase motivation level in
4com Plc
There are various methods that can be used to encourage employees in increasing
their performance and productivity. Through the motivation, employees will give their extra
efforts to company. Increasing motivation in organisation can assist to improve performance
and boost productivity. Various motivation methods are described as below –
1. Effective communication with staff – Communication plays a vital role in the
motivating employees within an organization. Employer can develop good
relationship with employees through communication skills (Zare and et.al., 2016). In
4com Plc new director or manager develop good relationship with the employees
through effective communication. It helps to encourage the employees and to
determine their issues and thinking. Good communication helps individuals to share
their problems with the top level managers which help to resolve conflicts or issues
within the company.
2. Share organization vision and mission with each member – In order to improve the
performance of employees in the organization 4com Plc needs to share vision and
mission of the business to each and every individual respectively so that effective
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strategies can be implemented to achieve organizational goals easily. It motivates
employees within to organization to put significant efforts in their roles.
3. Positive working environment – Healthy and positive working environment helps in
improving performance of the employees. 4com Plc can increase the productivity of
the workers by providing a good workplace environment to them, employees should
feel safe and stress free to perform their tasks effectively and efficiently.
4. Giving more responsibility to employees – 4com Plc can encourage or motivate
employees by giving them responsibilities, this makes them feel more valued in the
company (Radnore and et.al., 2016).
5. Offering incentives and other rewards – Monetary benefits plays an important role in
motivating employees in an organization. 4com Plc can develop a attractive reward
system to their employees which can help them to get motivated and improve their
productivity. Incentive can be offered to the employees according to their
performance and efforts which can be useful to encourage them.
Task 3
P3 Different types of teams within 4com Plc
There are various kinds of teams in every organisation or business that helps in
achieving success. These teams perform their respective roles and activities for obtaining the
organisational objectives and goals. Different types of teams in the chosen organisation can
be describes as below –
1. Functional team – Each and every organization has a team or employees which
perform various types of functions. A Functional team is a group of individuals with a
common function and goal. This team is further divided into three parts, working
team, functional work team and cross functional work team. As he finance team is
responsible to manage the books and accounts of a company. It records and manage
all the data or information related to finance and reporting of the organization. Other
team is the Human resource management team which is responsible to manage human
resources or employees in the company. It also analyzes their performance and
resolve issues related to them.
2. Virtual team – A virtual team plays an important role in the success of a company or
organization, this team communicate digitally rather than personally. Virtual team
interact with employees using online methods such as email, social media platforms
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etc. These types of teams are using technologies, conference and seminars to
communicate with the employees. There are two types teams as describes below –
 Local virtual team – This team maintain virtual team working and organize employees
into productive remote group of individuals.
 Global virtual team – Member in this team are located in different regions, cities or
countries all around the world. Through this team, organization such as 4com Plc can
attract many customers from different part globally. These teams help in increasing
the productivity of the business (Wakui and et.al., 2016).
 Problem solving team – This a temporary team I 4com Plc, it comes from different
departments and performs different roles and responsibilities. Team members in this
team collect information from manages of various departments and analyze any issues
or challenges in that department. After analyzing they try to resolve that challenges
identified using various strategies developed by communication with the top level
managers in the organization
Effective team in 4com Plc with respect to Tuckman and Jensen’s model .
Team productivity and performance helps in improving the behaviour of employees in
4com Plc, the effectiveness of the team depends on the leadership quality and organisation’s
behaviour. Teams perform effectively and with highest level if there is a good relationship
among the employees and management. Each and every team in an organisation is important
because they help in achieving business goals, growth and development. The Tuckman and
Jensen model of team development can help in understanding the various stages of team such
as –
1. Forming stage – This is the first stage of this model, according to this stage teams are
formed on the basis of their competencies and the different skills among the
employees for specific task or business operation. Some employees feel anxious due
to lack of understanding related to the tasks they need to perform. Therefore, leaders
play important role in this stage by developing a good relationship with the team
members through effective communication.
2. Storming stage – In this stage many teams faces challenges and difficulty to move to
the next stage. In this stage team members may get dissatisfied with any other
employee at any point of time. Each and every employee has different ideas, thoughts
and cultural values that create unexpected issues and conflicts within the team.
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3. Norming stage – This is the third stage of development in which issues and conflicts
are resolved. In norming stage good bond and relationships are developed within the
team members or employees. The coordination is established and team members work
with unity. Due to strong bond and relation employees develop effectiveness and
efficiency in their functions that leads to increased performance of the entire team or
organization.
4. Performing stage – Once the norming stage is completed, employees reach to
performing stage. In this particular stage employees are in the process of
development. Leader plays an important role to motivate employees in this stage.
Motivation is important for the members of a team to perform better with dedication
and efforts.
5. Adjourning stage – This is the last or final stage of team development process. In this
stage the objective or purpose of the team is fulfilled effectively and efficiently.
The above model or theory describes that to develop effectiveness in teams within
4com Plc, the management needs to focus on each and every stage. Motivating employees
or team member at every stage is very useful to enhance performance and productivity of
the organisation.
TASK 4
P4 Organisation concept and theory for team performance
Path goal theory is completely based on style and behaviour of a leader, the main aim
of this theory is to improve performance of the employees though motivation. Using this
approach 4com Plc can enhance satisfaction as well as motivation level among employees
which leads improved productivity of a company or organisation. This theory will describe
the ways in which a leader can support his or her followers for successful achievement of
goals and objectives. Path goal theory is based on the three basic steps as described below –
Determine the characteristics of employee and environment – Employees believes that the
behavior of leaders is based upon on their desire such as desire of control, structure of team
they need etc (Deihimi, Zahed and Iravani, 2016). If leaders put more pressure on employees
or dominate them the members of a team or organization gets de-motivated. Therefore, it is
essential for leaders to understand their employees. Task and environment characteristics are
also important to be understood. This theory focuses on overcoming challenges or issues in a
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task or activity. Leaders need to analyze and identify the best way to overcome any type of
issues that comes in between the team efforts and their objectives or goals. Steps of leaders to
avoid obstacles are as discussed below –
 Design the task – It is a major responsibility of a leader to design the task for the
employees so that they understand and perform it in a better way.
 Formal authority system – The manager or supervisor can provide clear objective or
goals depending upon the task authority.
 Work group – If the team is non-supportive, the leader needs to be strict or cohesive.
1. Leadership style
 Directive – A leader as responsibility of guiding his or her followers directly. They
inform the method or way to perform a specific task, its scheduling and coordination
among the employees or members of the team. It help employees to understand and
perform a task in a better way, therefore, leaders in 4com Plc should ensure that they
are directly associated with their followers or employees.
 Supportive – In this type of leadership, leaders make a friendly approach to build
good relationship with the employees. He or she support employees in performing a
task or activity that helps in developing a good workplace environment in the
organization.
 Participative – When the team members or employees are highly trained and
dedicated towards their work leaders should consult or involve them in the decision
making process of the organization. Through this leadership style a leader can make
his or her followers feel valuable and encourage them to perform better.
2. To find out the members and the environment traits- In this procedure, 4com Plc will
get an idea to analyze the team members and the environment traits of the team in
terms of their behaviour and attitude. In this process, 4com Plc will find out the
overall performance of employees and their behaviour. Since positive behaviour and
attitude is very significant for business environment. It controls the team perception
through which the better coordination can be generated. In addition to this, leader of
4com Plc will help his or her followers through the above leadership styles and
motivation techniques. Leader will provide the task according to employee's interest
and qualification. To improve the productivity and employee's performance, 4com Plc
must follow the best leadership style. Through the diverse leadership styles, 4com Plc
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may be able to bring new opportunities in the business and can resolve all issues and
conflicts in the business environment.
Barriers to effective performance in 4com Plc
In each association, Communication assumes an enormous job in the accomplishment
of business on the grounds that because of Communication gap administration can't construct
a decent connection with their workers. Communication is amongst the most vital factor in
any association in light of the fact that through the Communication, company can bring the
successful execution. In the 4com Plc there are Communication gaps among representatives
and administration this gap diminishes the profitability of referred to organization.
Communication gap is primary issue that found in 4com Plc. Because of Communication gap
inside 4com Plc among administration and representatives as laborers are not content with
choice of the administration. To determine this issue 4com Plc needs to accept a call against
the representatives with the goal that laborers will be center around their errands. As to defeat
this issue 4com Plc gives the duties to the new executive who has extraordinary and
imaginative aptitudes. To evaluate the Communication gap new executives of 4com Plc
trying to give diverse trainings to the representatives. Aside from this new chief of referred to
organization efforts to give the best authority style thusly, workers can feel spurred.
Aside from this, representatives of 4com Plc are experiencing the high outstanding
task at hand weight because of which the workers turn over issue is created in 4com Plc.
Because of absence of high and experienced workers, referred to association can't give new
methods and items. To improve the business condition, referred to association needs to
determine the issue of high work weight. To determine this issue, new chief of 4com Plc is
endeavoring to make compelling arranging and utilizing inspiration strategies. Through the
inspiration methods, for example, compensate framework, diverse social and social exercises
and so forth worker can be motivated (Radnore and et.al., 2016).
Aside from this to deal with the connection with representatives, new chief of 4com Plc is
trying to give the courses and meeting to the specialists. This is on account of 4com Plc can't
tune in and comprehend the issues of representatives and this procedure will acquire clashes
the business condition. Along these lines, to enhance the business profitability and
development, 4com Plc needs to pursue all the inspiration procedures and administration
style
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CONCLUSION
The above report summarised that healthy workplace environment is very essential
for an organisation to achieve success. Culture and behaviour plays an important role in every
company or workplace. It has a great impact on organisation such as 4com Plc in terms of
performance and productivity. In the above report leadership styles and motivation
techniques are described which can be used by a new director or manager to manage healthy
workplace environment in the chosen organisation. The report also explained the
development of teams and teamwork in the chosen company using Tuckman and Jensen’s
model. Furthermore, this study determined that communication gap can be a major issue for
the organisation. In addition to this, the above report determined that there are different types
of teams such as functional team, virtual team etc that helps 4com Plc to achieve its business
goals effectively.
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