Organizational Behavior Report: Analysis of M&S Culture and Motivation

This report delves into the realm of organizational behavior, focusing on the case study of Marks and Spencer (M&S). It meticulously analyzes how company culture, political dynamics, and power structures influence both team and individual behavior, ultimately impacting overall performance. The report examines the significance of cultural distinctions and applies Hofstede's cultural dimensions to understand cross-cultural communication within the organization. Furthermore, it evaluates content and process theories of motivation, alongside various motivational techniques, to assess their effectiveness in achieving organizational goals. The report also explores the influence of globalization and digital era on organizational culture. The report also discusses the impact of politics and power on the workplace. Finally, it offers insights into effective team dynamics and the application of goal-setting theory within the context of M&S, providing a comprehensive understanding of organizational behavior principles.

ORGANISATIONAL
BEHAVIOUR
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Table of Contents
INTRODUCTION.................................................................................................................................3
TASK 1:................................................................................................................................................3
P1: Analysing how an company’s culture, politics as well as power influences team and individual
behaviour along with performance....................................................................................................3
TASK 2:................................................................................................................................................6
P2: Evaluation of how content as well as process theories of motivation along with motivational
techniques enables effectiveness achievement of goals in an context of organisation.......................6
TASK 3 and 4:.......................................................................................................................................8
CONCLUSION.....................................................................................................................................9
REFERENCES....................................................................................................................................10
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INTRODUCTION
Organizational conduct is involved with the expertise of people conduct within the
paintings surroundings as well as identifies its effects on process overall performance,
system, encouragement, leadership, interaction, and several others. For this challenge
selected enterprise is Marks and Spenser that is a global store within the UK. It is running
below a branch keep in UK and other countries as well as additionally carrying numerous
franchise shops across the world. Headquarter of Marks and Spenser is in London, UK and it
offers in a number of family goods, clothing and several others. This record mentioned the
bonding of corporate culture, diplomacy in addition to authorities as well as their affects at
the conduct along with overall performance of group and single (Bani-Melhem and et. al.,
2020). Other than this, speak the content material as well as method principle of
encouragement in addition to the distinction among powerful along with useless teams. In
continuation, it's far needed to observe the corporate conduct principles with various theories
or frameworks.
TASK 1:
P1: Analysing how an company’s culture, politics as well as power influences team
and individual behaviour along with performance
Influence of Culture:
The achievement of a company is essentially depending on the structure, way of life,
as well as diplomacy of the company. The way of life along with politics of a company
additionally forms man or woman as well as crew conduct and overall performance. The way
of life as well as politics of the company are evolved in this sort of way in which a robust feel
of paintings-possession is evolved, a tough dating a few of the crew contributors is installed
as well as robust beliefs with dedication to the company develops the company extra a
success on this aggressive enterprise duration. In respect to make certain aggressive benefit,
the enterprise company desires to increase its capability and different relative elements
(Çağlıyan, Attar and Abdul-Kareem, 2021). An enterprise company desires to develop
structures, process, as well as techniques so one can excellent appropriate for the enterprise
functions with limit the danger of the enterprise. To continue to exist ultimately within the
market the company desires to acquire a particular aggressive benefit so one can distinct them
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from the alternative corporations within the marketplace as well as make certain long term
boom.
Importance of cultural-distinction awareness
A company’s way of life is the mixture of the beliefs, values; code of conduct,
attitude, as well as behaviours which can be the crucial elements along with additionally
enables to apprehend the aim with a goal of the company. A company’s way of life identifies
the predictions of the company that states the general behaviour of a company (Dartey-Baah
and Agbozo, 2021). In maximum situations, the functional performance as well as the long-
time period achievement of a company relies on its way of life.
Cultural distinction develops variations. Cross-cultural surroundings formulate the
capability of the company. It additionally develops assortments within the procedures,
policies, as well as techniques of the company that ended in a boom in functional
performance of the company.
Hofstede’s dimensions of cultural theory principle and application:
Hofstede’s aspects of cultural theory are primarily based totally at the idea of cross-cultural
verbal exchange. Generally, components of Hofstede’s model of cultural theory are
emphasising the conduct of a man or woman is primarily based totally on positive elements
that is
 Individualism and collectivism- In foreign nations Individualism could be very
robust as an end result the development as well as man or woman popularity is
extremely excessive however in Japan collectivism has expensed as an end result
institution overall performance could be very successful.
 Masculinity and femininity- In case of masculinity primarily based totally way of
life the girls aren't acquiring sufficient aspects to carry out however in case of
facility-primarily based totally way of life; the girls are becoming sufficient extent to
carry out.
 Long-time period and brief-time period - In the case of enterprise world, the
company that believes long time aim regardless of specializing in brief time period
benefit may be a success.
 Indulgence and restraint- In respect to indulgent way of life, the human beings
accept as true with they are able to manipulate the achievement in their lifestyles as
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well as portrays however in a self-control way of life human beings accept as true
with they don't have any manipulate over their lifestyles and paintings (Getahun,
2020).
 Power distance- In relation to energy length, maximum a success company suits the
energy with the obligation, as an end result, the personnel are rather stimulated to
apply the energy for the development of the community.
 Tolerance of uncertainty- In few of the communities, surprising data or undisclosed
topics are loved however in a few values human beings depend on the reality or the
faith.
Influence of globalization as well as virtual era on organizational way of life within the 21st
century:
Globalization as well as virtual era has a large effect at the cultural development of
communities as well as society. In the sooner time, human beings had been now no longer
acutely aware of the technological know-how as well as current verbal exchange structures an
end result as bring about several regions illusions on numerous troubles had been persuade
ions. On the contrary these days human beings has smooth get entry to trendy era as well as
manner of verbal exchange is without problems useful (Gillam and Cosford, 2021). As of
now human beings could deliver effective consequences to their lifestyles and might
effortlessly enhance the first-class of lifestyles.
Influence of politics
Organizational diplomacy carries a large effect on the general boom as well as
achievement of the company. Politics now no longer most effective decide the volume of the
performance as well as success of functions however additionally make contributions to the
system of regulations along with tips of the company. A special hobby institution of the
company operates so one can upload fee to the company’s average tasks. Diplomacy has an
effective effect at the individual, conclusive system, as well as business alternate within the
company.
Influence of Power
Powers as well as duties are the premise of the energy of man or woman personnel of
a company. Authority workout enables the man or woman worker to carry out his or her
obligation in an only manner. There is a presence of numerous sorts of energy that is
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Autocratic from of Power, Appreciation Power, legal Power, and Power with expertise as
well as denotation Power. This energy is installed with regards to the obligations as well as
authorities of the personnel. In a success company, the managers utilises their energy in this
sort of way in order that expert dating a few of the personnel isn't always disturbed. In
contrary in lots of companies, the leaders or managers faces failure to apply their energy
unsuccessfully or with inadequacy as an end result the personnel are interrupted as well as
sacrifices their encouragement to portrays for the company which will reaching the dreams as
well as targets of the company.
TASK 2:
P2: Evaluation of how content as well as process theories of motivation along with
motivational techniques enables effectiveness achievement of goals in an context of
organisation
Content idea of motivation operates for the developmental elements which can assist
the personnel to carry out their duties in a best and green way. On the opposite context,
Process idea is emphasising at the system of encouragement. Processing the idea is likewise
focuses at the regulation of hard work, the amendment of hard work.
Implications of motivational idea on control and management inside agencies
Motivational idea on control as well as management inside agencies has participated lots to
acquire functional expertise. Certain content material theories related to motivation as well as
system frameworks for motivation are mentioned under-
Maslow’s desires hierarchy idea
 Physiological desires: The physiological want is primarily based totally on bodily
focuses, which include the want for water, food, shelter, and other basic. Achievement
of this less degree of people desires allows the character to continue to exist within
the world (Kennedy and et. al., 2020).
 Safety desires: Such desires check with protection from the components, risks, as well
as different hazards. Most present day personnel, via way of means of incomes a
living, acquire an excessive diploma of achievement on this area.
 Belongingness Needs: After enjoyable physiological as well as social desires, a
physiologically happy along with stable man or woman emphasis subsequent on
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enjoyable desires for care as well as love. Belongingness want has an exceptional
have an effect on people conduct along with thoughts. People usually strive difficult
to acquire an experience of connections with others.
 Esteem desires: When preceding desires are happy then esteem desires takes birth.
Humans who understand by self as profitable are stated to own excessive self-respect.
Self-recognize is one of the crucial elements to respect desires. Within society, respect
generates from being widely wide-spread or reputable via way of means of different
humans of the society.
 Self-Actualization Needs: It consists of figuring out private capability, self-
achievement, in search of private success, as well as height of expertise. Completion
of self-actualization desires affords the very best degree of encouragement to
personnel as well as develops them rather powerful with self-prompted.
Process idea
The utilisation of system idea is developed for the development or improvement of
any system or function of an agency. Role of aim-placing idea in encouragement as well as
improvement of personnel within the respect of Marks and Spenser is supplied below:
Goal setting idea of motivation
The most important of this idea is to offer encouragement as well as course to
personnel via placing greater complicated along with powerful desires with the intention to
raise the overall performance and income of personnel via presenting an inner encouragement
for the success of those difficult desires. Based upon aim-placing idea, a goal or aim ought to
have those 5 elements which might be taken into consideration because the 5 important of
aim-placing idea for powerful improvement and encouragement of personnel (McNamara and
et. al., 2021). Marks and Spenser is likewise taken into consideration these types of important
of aim-placing idea earlier than presenting any undertaking or set aim for its personnel.
 Clarity- It is essential that desires or objectives set via way of means of a supervisor
or agency for its personnel ought to be precise and clean in order that personnel can
apprehend them well. This would develop an experience of readability in thoughts of
personnel thus, lessen the probabilities of confusion or chose with the intention to
cause higher overall performance of personnel
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 Challenge- In respect to higher improvement of workforce, its miles vital to fix a
difficult goal in order that beat hard work are developed via way of means of
personnel to acquire that concentrate on or aim. Workforce acquires greater prompted
with the success of difficult desires because it affords them higher rewards and a
sense of self-belief. It is ensured via way of means of Marks and Spenser which duties
supplied to its personnel ought to be difficult that encourages its personnel to
paintings difficult for the success of which aim or undertaking (Sciberras, 2020).
 Commitment- In relation to achievement of any goal or aim dedication and loyalty is
essential. Prior placing any aim or goal a supervisor need to speak its standards as
well as significance with personnel and need to additionally offer a substantial degree
of contribution to personnel in aim placing as well as system of making decision. This
would develop a sense of integrity along with dedication in personnel that encourages
them for higher as well as green overall performance for success of desires.
 Feedback- A right aim-placing system additionally consists of as well as offers full
attention to the remarks of personnel. An undisclosed dialogue as well as remarks of
personnel offers and possibility to make clear expectations, alters aim trouble as well
as advantage identification.
 Task complexity- If any aim or goal is rather is complicated a supervisor need to offer
unique care as well as guiding principle to personnel to make certain higher along
with powerful overall performance. Attainment of the complicated duties affords a
sense of self-sufficiency in personnel that would build up their self-belief as well as
religion.
TASK 3 and 4:
Covered in PPT
CONCLUSION
It can be concluded form the above report that organisational behaviour is an essential
study and needs to be care fullest while operating with a business. It is common that
employees belongs to different culture or carries various thoughts, hence it is necessary to
maintain harmony within an organisation. Motivation and leadership skills are the most
effective techniques which can encourage and takes employees to the attainment of task with
great success.
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REFERENCES
Books and Journals
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Management & Business Excellence, pp.1-19.
Çağlıyan, V., Attar, M. and Abdul-Kareem, A., 2021. Assessing the mediating effect of
sustainable competitive advantage on the relationship between organisational
innovativeness and firm performance. Competitiveness Review: An International
Business Journal.
Dartey-Baah, K. and Agbozo, R.K., 2021. Does organisational politics affect leaders’ ability
to engage Ghanaian Bankers?. Industrial and Commercial Training.
Getahun, D.A., 2020. Organisational justice and its effect on organisational commitment: A
study of selected civil service organisations of Gondar city
administration. MANTHAN: Journal of Commerce and Management. 7(1). pp.31-46.
Gillam, S. and Cosford, P., 2021. Organisational structure. In Leadership and Management
for Doctors in Training (pp. 26-31). CRC Press.
Kennedy and et. al., 2020. Towards the integration of organisational culture models into
model-based systems engineering approaches for enterprise systems
transformation. Australian Journal of Multi-Disciplinary Engineering. 16(1). pp.80-
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McNamara and et. al., 2021. ‘You are free to choose... are you?’Organisational punishment
as a productivity incentive in the social science literature. Human Relations,
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Sciberras, K., 2020. Organisational culture and its implications on the internal control
environment within listed entities (Master's thesis, University of Malta).
Škudienė, V., Augutytė-Kvedaravičienė, I. and Gabrielaityte, U., 2020. Knowledge
Management and Perceived Organisational Innovativeness in Global Organisations.
Zhang, L. and Jiang, H., 2020. Exploring the process of ethical leadership on organisational
commitment: The mediating role of career calling. Journal of Psychology in
Africa. 30(3). pp.231-235.
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