Annotated Bibliography: Organizational Behavior (OGBH201)

This annotated bibliography, prepared for an Organizational Behavior course (OGBH201) at Kent Institute, presents five academic journal articles focusing on key aspects of organizational behavior. The articles, sourced from EBSCO, explore topics such as the impact of diversity elements on employee satisfaction in the hotel industry, the prospects and challenges of workplace diversity in modern organizations, the effects of workforce diversity on employee performance, the landscape of research on workforce diversity in the public sector, and the opportunities and challenges of diversity in social contexts. Each article is summarized, and its relevance to the field is assessed, providing a comprehensive overview of current research and insights into managing diverse work environments and improving employee outcomes. The bibliography highlights findings on how factors like gender, ethnicity, age, and management practices influence employee satisfaction and overall organizational performance.

Running head: MANAGEMENT
Organizational Behavior
Name of the Student:
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1. Dastane, O. and Eshegbe, J. (2015). Effect of Diversity Elements at Workplace: An Empirical
Study. International Journal of Account, Business and Management, 1(1), pp.1 -12.
The objective of the journal article lies in investigating the diverse elements that remains
quite prominent at workplace and the impact it has on the employee satisfaction towards the
diversity at the workplace in the hotel industry of Malaysia. The article put forward a discussion
on the diversity variables like the gender, ethnicity, age and educational background in
influencing the satisfaction of the employees. The journal article draws a relationship between
these four variables and the satisfaction of employees and how it influences the turnover rate of
the employee in hotel sector. It has been found that Tourism Malaysia has aggressive
commitment and promotional efforts from the players of industry that have resulted in
continuous growth of the tourism industry. The journal article provides an expected growth
figures of 29.4 million tourists generating total revenue of 89 billion ringgit that resulted in the
increase of the hotels. This in turn leads to lowering of the turnover rates in the hotel industry in
the long run. The article portrays the fact of how relevant it becomes in investigating the
influence of diversity on the satisfaction of employees. The article also provides an insight into
how the self administered questionnaires are distributed for collection of data across 150
employees belonging to Clang Valley of Malaysia for the convenience of sampling. The finding
of the journal shows how the ethnicity and the gender play a key role on the employee
satisfaction while the education and age have no such positive significance on the employee
satisfaction in the hotel industry.

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2. Cletus, H., Mahmood, N., Umar, A. and Ibrahim, A. (2018). Prospects and Challenges of
Workplace Diversity in Modern Day Organizations: A Critical Review. Associatia Holistic
Research Academic, 9(2), pp.35-42.
According to this journal article Workplace Diversity represents holistic concept that
depicts the differences existing between the people working within organization. In this
particular journal article the author describes workplace diversity as the complicated
psychological, sociological and the physical attributes that includes ethnicity, gender, sexual
orientation, political or religious belief that defines the group or the individual. Hence, the
workplace diversity rises above the representation, recruitment or the preferential treatment of
the people within organizations. The article provides an insight about how the workplace
diversity has become one of the challenges issues that holds critical importance in the
organizational and business management. The article also portrays critical issues presently
impacting the Workplace Diversity in the modern organizations. The journal article highlighted
and identified the various challenges and prospects of the workplace diversity. The findings from
the study revealed that diversity in workplace enhances problem solving, critical thinking and
the skills of the employee professionals. Besides, it also helps the organization in attracting the
talent, improving the corporate attractiveness and productivity. The journal article shows how
workplace diversity is hampered by disrespect, hostility and the discrimination of the people with
the diverse backgrounds encountered within the workplace. The journal article shows how this
behavioral attitude varies with the choices of the lifestyle, cultural and the ethnic disabilities,
differences and the generational gaps. These factors ensure the stifling of the morale,
profitability, attractiveness and teamwork of organization. The journal article thus portrays how

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the organizations of the present day require addressing causes of the issues for exploiting the
benefits of the Workplace Diversity. These efforts will help in the promotion of the productivity,
acceptance and the profit of the future organizations.
3. Joseph R, D. and Chinnathambi Selvaraj, P. (2015). The Effects of Work Force Diversity on
Employee Performance in Singapore Organisations. International Journal of Business
Administration, 6(2), pp.17-28.
According to this journal article, Workforce Diversity is identified as the strategic
capabilities that add value to the organizations over the competition. The journal article portrays
that being one of the globally competitive countries, Singapore attracted extremely innovative
and highly skilled people for work. This journal draws a relation among the age, gender and the
ethnicity that are observed amongst workforce. Here the study focuses on the impacts of the
workplace diversity in terms of gender, age and ethnicity. The journal article also puts across
how diversity can lead to negative results when not managed properly and vice versa. The
journal article portrayed how the self administered questionnaire was used for the collection of
the employees’ views in both manufacturing and service industry of Singapore. The findings
portrayed that the three variables age, gender and ethnicity did not bear statistical significance on
the employee performance. The journal article also showed how human resources can be used
for improving effectiveness of the workplace diversity.

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4. Pitts, D. and Wise, L. (2010). Workforce Diversity in the New Millennium: Prospects for
Research. Review of Public Personnel Administration, pp.3-7.
The purpose of the journal article lies in examining the landscape of the research on the
workforce diversity in the public sector organization. The article shows how workforce diversity
has become one of the key management issues in the organizations across all the sectors. Public
organizations of the new millennium have been tasked with myriad challenges of the human
resources that stems from the workforce diversity. The journal portrays how public
administration focuses on how the human diversity can be managed for producing the positive
results. The journal article puts across a broader overview of literature on the diversity that
followed more focused discussion on the empirical research on the employment diversity,
diversity management and the organizational outcome and outputs. The article discovers that
since the issues of the diversity remains salient to the scholarship while its usable knowledge
remains in shorter supply. The findings of the research suggest that there exists factors beyond
control of the human resource policies or the practicing managers that makes the findings lesser
useful to the practitioners. The findings in this journal article suffered from the inadequacy of
the data, insufficient attention and little innovation in the methodology between the diversity
and the organizational results.
5. Ramos, M., Hewstone, M. and Barreto, M. (2018). The Opportunities and Challenges of
Diversity: Explaining Its Impact on Individuals and Groups. European Journal of Social
Psychology, pp.2-49.

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This journal article reveals that the modern societies have become increasingly diverse
based on demographic trends. Within social science, such changes have reflected its concerns
regarding the implications of the social diversity. The article revealed that earlier research noted
diversity to have negative consequences for the individuals and the societies. The journal article
also revealed that diversity does not always get translated into the negative outcomes. The
inconsistency of the findings resulted in a debate concerning impact of the various forms of the
diversity in hosting social outcomes. This article identifies collection of moderating and
mediating variables in addressing why and when the diversity influences the relational outcomes
of the intergroup. The findings suggest that this research sheds light on effectiveness of the
policies and the ideologies for the management of diversity.

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