Organisational Behaviour Report: BBC Case Study and Analysis

This report provides a detailed analysis of the BBC's organizational behavior, examining its historical context and the impact of culture, power, and politics. It explores motivational theories, including content and process theories, and their application in improving team efficiency and achieving organizational goals. The report also delves into the different types of teams within the BBC, the characteristics of an effective team based on Belbin's team roles, and organizational concepts that can enhance team performance and productivity. Furthermore, it identifies barriers to effective performance within the BBC and concludes with a summary of the key findings and recommendations. The report highlights the evolution of the BBC's organizational behavior, emphasizing the shift towards a more positive and employee-centric environment, and discusses relevant theories like Handy's cultural typology and Schein's organizational culture to provide a comprehensive understanding of the subject.

Organisational Behaviour

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
A- Earlier organisational behaviours within the BBC.................................................................1
B- Impact of culture, power and politics on organisational behaviour in past and present of
BBC and present developed culture of the organisation.............................................................2
TASK 2............................................................................................................................................2
A- Content and process theories of motivation...........................................................................2
B- Help of motivational theories and other techniques in improving efficiency of team in
BBC.............................................................................................................................................3
C- Help of motivation in achieving organisational goals............................................................4
TASK-3............................................................................................................................................5
a) Different types of teams under the BBC and its importance..................................................5
b) Effective team in BBC based on Belbin's team role...............................................................6
TASK-4............................................................................................................................................7
a)Organisational concept/theory (such as path-goal theory) suggests regarding the team
performance and productivity which could be improved within the BBC..................................7
b) Barriers to the effective performances within the BBC..........................................................8
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................1

INTRODUCTION
Organisational behaviour consist very important role within the BBC. Earlier culture of
the company will be identified and how culture, power and politics will affect the organisation
(Wood, Zeffane and Osborn, 2016). Motivational theories of content and process will be
discussed and how these motivational theories help BBC to improve its effectiveness by which
organisational goals of the company will be achieved. Importance of having different teams
within the organisation and what qualities will make an effective team. How performance of the
team and productivity of the organisation can be improved and what are the main barriers which
affect the performance of organisation.
TASK 1
A- Earlier organisational behaviours within the BBC.
BBC is the oldest broadcasting company of the world. But earlier it was reported that
employees of the company were not happy with management of the organisation. Employees
complained that they are not being involved in any decision making of the organisation.
According to the Handy's cultural typology power of making decisions in BBC remains in the
hand of only few people. Managers of the organisation made mistakes and no action were taken
against them. Teams in the organisation never gave the appreciable performance because of their
non-efficient leaders (Mullins and Christy, 2013). Person culture means too much importance is
given to employees of organisation and they do what they want to do. Person culture was being
followed in some sections of organisation where employees only come for some time pass but
doing no work as assigned to them. Role culture means giving the full responsibility to employee
to perform the task. Role culture of cultural typology was never followed in the organisation of
BBC because employer gave tasks but never gave the power to take the responsibility of the task.
BBC was called bureaucratic by its employees because power always remains in the hand of
some non- efficient members. Leaders and managers of the organisation had no skills to lead and
manage the company (Kitchin, 2017). Power culture means power of holding the all
responsibilities in the hand of higher authorities only and task culture means giving or delegating
the tasks to that person who are capable of handling that responsibility.
Too many employees got employed in the BBC which reduced the promotion rate of
other old employees. According to smith's study it was concluded that there were many
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employees who were abused in the premises of the organisation and management of BBC did not
do anything to stop such practices. Employee’s complains against these activities was never
heard by the authorities of BBC. It was never revealed earlier about the hazardous activities done
in the organisation because BBC was more concerned about reputation of the company than for
the victims of these activities.
B- Impact of culture, power and politics on organisational behaviour in past and present of
BBC and present developed culture of the organisation.
Organisational behaviour of BBC was very much effected by the culture, power and
politics. In the culture of the organisation, employees were treated very badly, they were abused
and never got any chance to prove themselves in the company (Coccia, 2014). Employees were
never given a safe and secure environment to work, they were highly dissatisfied with the
management of the organisation. Employees of BBC never got motivated by their managers and
leaders. Their efficiency to work was side-lined. Power of making decisions was always in the
hand of some non-efficient persons who do not know to make decisions and managed the
employees inefficiently. Employees of the organisation never got involved in any decision-
making process of the BBC. Workers never got any power to take the responsibility of the task.
BBC was also politically threatened by its competitors. Organisation never followed any rules
and regulation made by the government (Hyde, Harris and Boaden, 2013).
Politics will definitely influence the organisation in some or other way. Leaders and
managers of the BBC will have to manage the organisation in these times.
In recent years the organisational behaviour of BBC has rapidly changed. Now the
organisation has developed positive culture and provided safe and secure environment to its
employees. It also gives job training to the employees to enhance their skill to work efficiently.
Organisation gives power to the workers to complete task and take decision regarding it. BBC
tries to updated with all changes in laws and regulations to apply these changes in organisation as
fast as possible. Organisation also tries to keep good relations with its competitors (Pereira,
Pereira and Froese, 2017). Handy theory of organisational behaviour can be used in BBC to
improve its working. It contains power, task, role and person culture. The cited organisation can
use role culture it will be best for the company because it will help them to delegate the
responsibilities and giving power to employees to perform the task.
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BBC can also use the theory Schein organisational culture in their business. This theory
contains three stages Artifacts, Values, Assumed values. According to artifacts there will dress
code for employee, respect the higher authorities and work on time. In values stage it is
concluded that organisation should value their employees. On the stage of assumed value
organisation keep in mind all the problems of employee whether male or female. Using thie
theory will help BBC to implement equity in organisation and make their employees satisfied.
TASK 2
A- Content and process theories of motivation.
Motivation means giving some incentive or inspiration to person to make them work
more hard. Motivation to employees of BBC can be given by these theories.
Content theory- This theory of motivation states that every employee has different needs
and different satisfaction levels which will give them motivation to work hard (Motivational
theories, 2015). Content theory of motivation will help BBC to understand the behaviour of
employees and what will motivation to them. Examples of these theories are:
Maslow's need theory-
 Basic needs- These needs are most important for every employee which give them food
and shelter and motivates them to meet these needs (Dunphy, 2016). This will make
employees of the organisation satisfied.
 Security needs- Employees have need to feel safe and secure in the organisation which
will motivate them to work harder.
 Belonging needs- These are the needs of employees to have some friends at workplace to
communicate or share their feelings.
 Esteem needs- In these need employee feels to have some identification and recognition
in the organisation. Self-actualisation needs- These are the need of employees to have the works or activities
which they can perform at the higher level (Tavri, Sayce and Hands, 2015).
Herzberg’s Two-factor theory:
 Hygiene- These are factors having clean and healthy working environment. This will
make the environment of cited organisation better to be work in.
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 Motivators- These are that factors which gives motivation to employees through bonuses
and other incentive benefits.
Process theory- This theory of motivation deals with the behaviour of employees in
meeting the needs of them (Motivational theories, 2015). Process theory will help the BBC to
keep all records of their employee and working. Process theory includes: Reinforcement theories- In this theory employees are given benefits or punishment
according to their work done in the organisation. Equity theory- In this theory employees are treated equally with their other co-workers. Expectancy theory- In this theory employees are given rewards to get the work done
from them.
 Goal setting theory- This theory sets the goals for employees who can achieve it by their
efficiency. This gives motivation to the employees to work harder (Dunphy, 2016).
B- Help of motivational theories and other techniques in improving efficiency of team in
BBC.
Motivation given to employees always helped the organisation in improving the
efficiency of teams. Motivational theories had also helped the BBC to improve its efficiency.
Applying these motivational theories will fulfil the needs of employees and gives them
satisfaction to work hard.
Content theory of motivation will keep employees content or satisfied. Maslow's need
theory fulfils the need of employees in BBC at all the levels from bottom to top which
increases the efficiency of teams in the organisation. Two factor theory of motivations helps
the BBC to increase its team efficiency by making employees feel safe and secure in the work
place of organisation by keeping hygiene factors and motivators in mind. Content theory of
motivation make the BBC give satisfaction of meeting their needs and work on their
perceptions which definitely increases the efficiency of team in the organisation.
Process theory of motivation helps BBC in understanding behaviours of employees
which helps the organisation to meet the expectations of them. Process theory gives benefits or
punishment according to the work done by the employees, makes the employees feel equal with
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their co-workers, gives employees rewards to get the work done and process theory also helps in
setting the goals for the employees which they can efficiently achieve and gives them motivation
to work hard for the organisation. This theory helps the BBC to motivate their employees by
giving rewards and benefits which makes work effectively and increases the efficiency of the
teams in the organisation (Tavri, Sayce and Hands, 2015).
C- Help of motivation in achieving organisational goals.
Motivation helps the organisation to achieve its goals and objectives in a better way.
 Increase in performance level- Motivating employees in BBC have increased its
performance level of teams which helps the organisation to achieve its goals and
objectives efficiently.
 Satisfied employees- Motivation given to employees helps BBC to keep them satisfied
and get the better work done from them which helps in achieving organisational goals
(Dunphy, 2016).
 Decrease in turnover of employees- Motivating employees by fulfilling their needs will
give them satisfaction and they will be happy doing the job which will not let them leave
the job. It increases efficiency of BBC to achieve its goals and objectives.
 Suggestions- Motivation given to employees lead them give good suggestions for
betterment of BBC and increasing the team efficiency of the organisation and achieve its
goals and objectives.
 Working properly- Employees work properly with the motivation given to them which
increases their and achieve its goals and objectives of organisation.
 Decrease absenteeism- Motivating employees will make them Feel good which leads to
decrease in absenteeism and increase in efficiency and achieve goals and objectives of
BBC.
 Negative attitude- Motivation given to employees changes the negative attitude to
positive in BBC and increases the efficiency of team which will gradually increase the
growth of the organisation in the market and goals and objectives of organisation.
 Acceptance to change- Motivating employees in BBC had lead to acceptance to change
which means now employees have no problem in changing working environment and
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their activities to achieve organisational goals and objectives (Tavri, Sayce and Hands,
2015).
TASK-3
a) Different types of teams under the BBC and its importance
Team definition:Two or more individuals are working synergise to raise some common objects
and targets.
There are several teams under BBC department who made the department successful at every
point of time and each team having its different roles and they work together to achieve the
common objective. They are as follows:
link following answer to BBC
 Problem solving team: Under BBC different teams are there to solve down the different
problems of individuals, firstly they identify the problems and solving it by providing
appropriate solutions to them. It is a group of different peoples who is having different
roles and responsibilities and they are solving the issues which are creating under the
organisation by providing appropriate method to that and to resolve that and take care
that the problem should be resolve in time so it does not affect the organisation functions
and the problem solving is made by the cross function team by analysing it and providing
appropriate treatment to resolve such issue.
 Work group: The cited organisation having different individuals and groups related to
the field of marketing, production, servicing and there are working in a synergise way to
raise down its productivity and profitability. It includes the teams of different people who
are working in different departments and there role is also different and identifies the
ways and the techniques through which the organisation can conduct its functions and it
supports the BBC at every point of time and made his activity successful such as
technical department, editing department, production department, channelizing
department and so on and everyone is having different role and different area of working
and made the corporation activity successful.
 Project team:It includes the member and individuals who belongs to the different
groups and there work area is also different and performing different tasks under
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the same project. The number of projects are there for each project, team is
prepared and each team is working in different area to achieve the target.
 Virtual team: It allows the individual to take part under this and virtual team is
coordinate and communicate with the members with the help of online calling, video
conferencing, and by using appropriate method and they control the BBC activity online
and using the appropriate methods to guide the members and staff and providing
appropriation solution in context to any query and they are having an excellent
communication techniques and appropriate skill to coordinate the individuals under the
company.
 Quality team:They are focusing on quality related features in the BBC and aiming is to
give the best quality, which the channel is producing and identifying and providing
proper treatment to the workflow issues which gives the negative impact and affect the
organisation efficiency and its work culture. They are working cross functionally and
they make the organisation and better so that the user can easily communicate.
b) Effective team in BBC based on Belbin's team role
Effective team: The effective team means considering each employee as important and also
considering their values, communication should have been proper and clear, encourage employee
and there work, providing appropriate method to resolve down the problem, making environment
in such a way that employee adjust themselves.
TO ADD DIAGRAM OF BELBIN THEORY
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http://km.kompasgramedia.com/blog/2016/04/26/a-guide-to-teamwork-survival-belbin-nine-
team-roles/
In context to BBC team role is based on Bel bin team role ;:
 Action oriented roles: Under BBC action oriented role includes such team members who
take action in context to any problem by providing appropriate solution and improve the
function of organisation and implementing the plans and ideas to resolve such situation
and finisher provide the complete solution in every course of conduct and make the
organisation more productive and better.
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Illustration 1: BELBIN THEORY
(SOURCE: fACTORS OF BELVIN THEORY, 2016).

 People oriented roles: Under, BBC the different types of person are there to coordinate
each and every part of the work and they role is also different and having different
communication skills and ability to resolve the issues and queries which arise in the
minds of individuals and they have different responsibilities and have to fulfil those for
the smooth functioning and make more productive and they considered to be as
chairperson, manager, head of department and so on having different skills for
communicating and to coordinate with other team workers and encourage him to do
work better and exploring the opportunities to the outsiders so they mix up with others
and do work in a better way and searching the talents who developing his skills under the
organisation and resource investigator investigates a person who providing opportunities
to the outsiders and exploring them.
 Thought oriented roles: Under this the BBC plant members are there who brings down
the various innovation techniques and ideas to work more in a productive way and using
their approaches to resolve down the issues which arising under the organisation.
Evaluator evaluate and monitored down the options that are available to solve the
different issue under different situation. Specialist providing the proper training to the
person by enhancing their skills.
TASK-4
a)Organisational concept/theory (such as path-goal theory) suggests regarding the
team performance and productivity which could be improved within the BBC.
In an organisation some points will be emerging out that the employees' behaviour under the
organisation would not been better which directly affect the organisational activity and this
theory tells that the employees' performance would be better in every course of conduct so it can
be possible only by way of resolving disputes and conflict which been arising in the organisation
and that helps in building up situation better. In context to this regard employees having different
views and perception towards it and that affects the work culture under the organisation. In such
stanzas the disputes and its related matter arise needs to resolve down by taking help of this
approach under the organisational behaviour:
Path goal theory: This theory set the behaviour of leader who performed down the task under
the organisation. Leader chooses the effective team member to complete the task and make the
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