Organisational Behaviour Report: Analysis of BBC's Performance

This report provides a comprehensive analysis of organizational behavior within the British Broadcasting Corporation (BBC). It begins by examining Handy's cultural typology and its impact on the organization's culture, power dynamics, and politics, particularly in the context of past employee dissatisfaction. The report then delves into motivational theories, including both content and process theories, and explores how motivational techniques can be implemented to enhance BBC's effectiveness. It also assesses how improved levels of motivation can positively impact the company's goals. Furthermore, the report analyzes different types of teams within BBC and identifies effective team structures based on Belbin's team roles. Finally, it applies the organizational concept of path-goal theory, identifying potential barriers to effective performance within the organization. The report concludes with recommendations for improving BBC's organizational behavior and overall performance.

ORGANISATIONAL BEHAVIOUR

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK-1............................................................................................................................................1
a) Handy's cultural typology ......................................................................................................1
b) Impact of culture, power and politics on behaviour of organisation......................................2
TASK-2............................................................................................................................................3
a) content and process theories of motivation.............................................................................3
b) Motivational techniques to improve effectiveness of BBC....................................................4
c) Improved levels of motivation under BBC.............................................................................4
TASK-3............................................................................................................................................5
a) Different types of teams under BBC.......................................................................................5
b) Effective team under BBC based on Bel bin's team role........................................................6
TASK-4............................................................................................................................................7
a) Organisational concept theory(Path goal theory)....................................................................7
b)Barriers of effective performances under the BBC.................................................................9
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Organisational behaviour is considered to be an important aspect from view point of business.
There is a great importance to it because it deals with the behaviour of individuals who work
independently or within groups. The present report is based on the organisational behaviour I
context to BBC. It also tells about the past performance of company and how the culture, power
and politics affect the organisation and its working(Coccia, 2014). It also discussed about the
motivational theories and how it helps BBC to improve down its efficiency and effectiveness so
that company can raised its organisational growth and performance. It also discusses about the
different motivational techniques and communication and how it helps down the individual and
groups in conducting their work.
TASK-1
a) Handy's cultural typology
BBC is considered to be one of the oldest company in the world in terms of broadcasting. In the
past years the employees and staff of the organisation were not satisfied with the organisational
management(Sinding and et.al., 2014). There are so many complained arisen from the employees
that the management not involved them in decision-making process.
According t to Handy's cultural typology the decision making ability remain possessed in the
hands of such people who don't have any skill and knowledge regarding to it. If manager made
any fault under the organisation then no action were taken against them. The teams and groups
which are performed under the organisation there performance never appreciated because of
ineffective and incapable leaders. His typology also described about the four different cultures
and they are as follows:
 Person culture:The too much importance provide to their employees so they are doing
that things only which they like or they really want to do and also not followed down the
order of the principal and they considered themselves as superiors.
 Role culture:In cited organisation, the management assigned tasks to their employees but
never assign the authority to them regarding its responsibility and power and
responsibility remained possessed in the hands of incapable leaders.
 Power culture:The power to take decision regarding the task and its resposibilities
remain possessed in the hands of higher authorities.
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 Task culture:In BBC, the different individuals are assigned the different task by the
management and that will be according to their capability.
There are so many got employed under the cited business and that employees made an impact on
other employees because they reduced the promotional chances for experienced employees.
According to Smith's study it was concluded that there are certain employees whose attitude and
behaviours were not good while conducting practices and they also used down the abused
languages under the organisation and management of BBC did not take any step to controlled
that(Hilton, 2017). The complained which made by other employees regarding such practices
was never heard by the authorities of cited organisation.
b) Impact of culture, power and politics on behaviour of organisation
The cited organisation behaviour was greatly affected by its culture, politics and power. In
past the culture of the BBC was not good because the management cannot considered their
employees and also treated them very badly and did not give them any chance to prove
themselves under the cited business. The management never provided a safety to their employees
regarding their workplace and the result came that the employees and their working will be badly
affected by the management and it also makes them dissatisfied(Wong, Mahmud and Omar,
2015). The BBC employees never received any motivation from their leaders. Whatever they
performed that will be sidelined and decision making ability remain in the hands of such persons
who are unskilled and ineffective to take decisions. The cited organisation employees never
included by the management in decision making process and ever assigned any authority to take
down decisions. The labourers and staff never got any authority to take down the responsibility
regarding the task and its completion. The BBC also threatened by its competitors and it also
doesn't follow down any rules and regulation which provided by government to him.
In recent times there is a great changed comes under the behaviour of organisation. The BBC
developed their culture very much and also arranged healthy working conditions to their
employees in order to protect down its work culture. It also arranged various training programs
to their employees so the employees can enhanced their skills and also learned their job. The
organisation implemented down all the rules and regulation which provided by government to
him and also assigned power to their workers regarding to complete down the task and take
responsibilities in that regard. It also tries to maintain down good relations with their
competitors(Radebe and Dhurup, 2016). The Handy's theory can be used by the BBC to improve
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down its working and Handy's described down various cultures but the cited business give great
importance to the role culture because it helps down the organisation in such a manner and helps
them to assign down the responsibilities and authorities to their employees regarding to complete
down the task and to make decisions with it.
TASK-2
a) content and process theories of motivation
Content theories:-
Content theories focus on WHAT, content theories are the fastest theories of motivation.
Needs theories are the second name of content theories, they work to determine the needs of an
organisation and relate motivation to full fill these needs.
Content theories are not able to explain which things motivate or demotivate an organisation.
Content theories includes self actualization which is the realization of potential and abilities, self
esteem (status, promotions, prizes, respects) safety and security, physiological needs like water,
food, sleep and shelter etc. along with that existence needs, relatedness needs, growth needs.
Content theories also helps in achievement motivation, affiliation motivation and authority
motivation.
Some limitations of content theory:
It oversees conditional variables.
It's reliability is ambivalent
Only upper management discuss the opinions.
Process theories:-
Process theories focus on HOW a human behaviour is motivated. It works for what kind
of process can determine our motivation.
Cognitive evaluation theory:-
This theory includes two types of motivation systems which is intrinsic and extrinsic
motivators(Burrell and Morgan, 2017). Intrinsic motivators which arise from their performance
of the task on the other side extrinsic motivators like promotion, pay, feedback, job conditions –
things that come from individual environment which controlled by others.
Expectancy theory:-
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People consciously select specific courses of action, based upon perceptions, knowledge
as a effect of their desires to raise pleasure and avoid pain is generally known as expectancy
theory.
Goal-Setting theory:-
The goal setting theory works for that goals which is affecting the motivation and
behaviour of employees with most important factors(Shore and Wright, 2015). The goal setting
theory states that when the targets to be achieved and in that case employees are motivated to
work harder and put their maximum effort.
b) Motivational techniques to improve effectiveness of BBC
 Creating a positive environment
BBC can motivate their employees by giving them a positive environment. Inspire
teamwork and idea-sharing and assure the tools and knowledge to execute their jobs well.
 Set goals
BBC can help their employees to become self motivated by setting up professional goals
and objective. Make sure the targets are achievable so employees don't get disappointed also
encourage them whenever they hit notable milestones.
 Provide incentives
BBC can also motivate their employees by providing incentives when they work hard or
achieve their goals on time(Mahembe and Engelbrecht, 2014). It can be individual for each
employee including cash prizes, gifts or certificates.
 Sharing of profits
Motivate employees with sharing profits of the company with them. In this way,
employees increase their income when they help you to increase yours.
 Provide professional enrichment
BBC can provide some professional enrichment to their employees by organising
programs, tuitions, trainings, seminars etc. This will help employees to raise their own stander
and to focus on future opportunities with working condition.
c) Improved levels of motivation under BBC
With the improved levels of motivation BBC can easily achieve their goals and targets.
Improved motivation includes better employees, hard work, great techniques, innovative ideas
and thoughts, positive environment etc. when a employee is motivated and ready to use his skills
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and knowledge up to his maximum ability to achieve his work goal and this will not only help
him to grow up but also helpful for BBC to drag its targets. Hard work from employees will help
in increasing the productivity of the BBC(Pradhan and et.al.,2017). One of the most important
contribution of motivation is that employees choose to stay in the BBC and motivated
employees tend to be regular and the problem of absence is also minimised. The technology
changes bring efficiency and also save time for BBC. New techniques will reduce the time of
production and also help employee to work easy and fast. Improved motivation also bring
responsibilities for employees hat they can make opportunities for them in the future and develop
their skills. Improved motivation increase the flexibility of BBC which divine their work
scheduled. A positive environment at BBC is important for employees that they can always
approach to you with questions or concerns. The motivation motivates all members of the BBC
including managers, employees and others in their individual sector(Averill, 2013). When they
perform better for the firm it will help them to stay up and help firm to become on top.
With all this improved motivation BBC would able to achieve its goals and can easily compete
the other organisation.
TASK-3
a) Different types of teams under BBC
Definition of team:It involving two or more people who collectively perform their task to
achieve down objectives.
The BBC involves various teams and each team is working under different fields in order to
make down the business activity meaningful. The several team under the BBC are as follows:
 Problem solving team:In cited organisation different teams are there which included
different individuals and each individual approach is different from other regarding to
solve down the problems and issues which are creating under organisation(Pudelko,
Reiche and Carr,2015). Firstly, the individual identify the issues and then provide
appropriate solution with that regard. The problem solving team us also called cross
functional team because they analysing the problem and provide proper solution to
resolve such issues.
 Work group:In BBC the various individuals are performing the organisational activities
and each individual working under different field in form of marketing, distribution,
manufacturing, production, selling ans servicing and all the individuals performing under
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their respective groups collectively in order to achieve its growth and productivity. Each
of the department is different from other and their functioning is also differed and each
one is having its own techniques and by using that made down the business operations
effective. Other than that there are several departments are also included such as
technical, editing and so on and each of them is having different roles and responsibilities
as compared to other and all of them working towards it to made down the business
activity successful and productive.
 Project team:For different projects different project team and group is assigned and it
covers different individuals and each of the group and team is different and there working
areas is also not similar and each of the individual is working differently under the same
task and project and play their roles.
 Virtual team:In BBC, the virtual team communicated effectively with the members and
individuals and helps them in solving their grievances and also provide the best possible
advice to their individuals and coordinate time to time with them(Beal III, Stavros and
Cole, 2013). They communicate with their employees and staff with help of internet
calling, video conferencing and also guides them and providing appropriate solution to
them in context to their problems.
 Quality team:This team focusing on the quality related features under the cited
organisation and their objective is to provide the quality and to enhance them in each
course so that every time viewers get maximum satisfaction through this. The quality
team is working behind and producing it in the best possible manner so that any negative
impact will not arise and also work culture will not affect.
b) Effective team under BBC based on Bel bin's team role
 Effective team:In BBC effective team is conducting their functions because they
considering each and employees and also gives them importance and also considering
their values and also using effective communication process and by using that facility
they communicate and coordinate with their employees and also motivates them to work
harder or in effective manner and also adopting various possible methods in context to
solve down the issues and problems which arise between the employees during work
perform and also develop the working conditions in such a manner so that employees can
adjust themselves and perform their working.
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The BBC team role is based on the Bel bin team role:
 Action oriented roles:In cited organisation the such team is there under action oriented
roles who essentially take down the action in regard to the problems and giving
meaningful solution to it and also helps down the BBC in improving their functions and
also adopting various plans and strategies to resolve the issues and problems which arise
under organisation(De Waal and Pienaar, 2013). It gives appropriate solution with that
regard to problems and deal with them according to the situation.
 People oriented roles:In cited business different types of individuals are there and each
and individual coordinate with each other regarding their work and each of them roles
and responsibilities is different from other and every one having its ow communication
technique while coordinating with other. By using that techniques they resolve the
problems and issues which are created among individuals. The individuals such as
chairperson, manager are such people whose having different skills and abilities and by
using that they coordinate with other employee's and motivates them to give higher level
of performances(Otley,2015). They are exploring various opportunities for the outsiders
and also searching the best candidates for the suitable job and also conducting various
programs for them so the individual can develop their skills and helps them in learn their
job ad also create such environment for outsiders so they can also mix up with the other
individuals.
 Thought oriented roles:In cited business the various individuals are working and each
individuals is having its own techniques and thoughts to conduct the work. Each
individual having different approaches with regard to problems and by using that skills
they resolve down the various problems and issues which arising under the organisation.
They identify the problems and evaluate the options that are available with him in regard
to solve down the problems.
TASK-4
a) Organisational concept theory(Path goal theory)
In BBC the certain points are emerging in regard to the behaviour of the employees. It tells about
that employee's behaviour would have been better in every course of work perform otherwise the
organisation activity will directly affect. This theory also says that the employees and their
performance would be better and whatever they are conducting that should have been conduct in
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effective manner, then only the conflicts will not arise and also helps down the organisation in
building up their situation in better manner(Chmiel, Fraccaroli and Sverke, 2017). In regard to
that every employee is different from another one and their perception is also different and by
carrying that mind set they perform the activity under the organisation. The disputes and related
matter are arising under the organisation are to be resolve by taking down certain approaches.
Path goal theory:This theory describes about the different behaviour of leader and member and
each one carry the same behaviour while performing down tasks. Leader every time chooses the
efficient team member to carrying down the task with great responsibility and to complete it
before the deadline. This theory also talks about the detailed process that been decided under
particular step and they are as follows:
 Determining employees and environmental factors:It is considered an important factor
because it tells about that is necessary for the organisation to determine and to consider
down the environmental conditions in respect to the employee's attitude towards work
perform so that work can be conduct in positive manner and it also helps down
organisation in raising its growth and profitability. Leader's should analyse the needs of
their employees and fulfil it so that it provides them motivation to them and they are
working in more effective manner.
 Task design:It is the responsibility of the leader to design down task in such a manner so
that each and every employees can understand their part and perform their job
accordingly. The task can be design in such a manner that the roles and responsibilities
among group will be clear and everyone knows his liability towards it.
 Work group:The team which are working under the organisation are not supportive then
it is the duty of the leader to make down changes under team and arrange them in
effective manner so that each and every employee is performing towards the attainment
of common goal(Stowell,2015).
Path goal leadership describe about the different leadership style and attitude of employee so that
each one is performing in the best possible manner and performing collectively to raise dow
organisational goals and objectives.
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b)Barriers of effective performances under the BBC
There are various hurdles involve under the organisation which effect the organisational growth
and its performances. The certain barriers include the ineffective plan and unclear framework
which arise out because due to the result of poor planning and strategies and it disturbs the
working conditions under the organisation and also affects its culture(Jha,2014). The certain
barriers include that affects down the BBC very much and they are as follows:
 Culture barrier:In cited organisation the different types of individual and team is
working and each having its own culture and attitude and that culture is handed and
comes from generations to generations and each culture is having its own language and
each of them is communicating in their own languages by using different languages,
signs, symbols and so on.
 Feedback barrier:In this the problems is not solving and person is attacked, sometimes
the problems also arise when giving feedback to the wrong individuals, sometimes person
is in stage of anger and provide feedback are some barriers involved under this.
 Trust and respect barrier:It considered to be very vital for the organisation because the
superior assign powers and responsibilities to the employees in respect to work perform
and to make decisions and employees working accordingly as per the instructions
provided and conduct work with great trust and respect.
CONCLUSION
It can conclude that the cited business is very much affected by its culture, power and politics.
The leader takes efficient decisions under it so that work can be conduct on a right track. The
different group and teams is working and each team is having its ow responsibilities regarding to
conduct down the tasks. According to Belin's approach different departments are working under
the cited organisation and all the departments are working under different level and conducting
its operations smoothly. In respect to path goal theory it describes that there are certain problems
arising under the business and it made its functioning difficult and also made an impact on its
leadership process and possibly not able to give any outcomes.
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Otley, D., 2015
REFERENCES
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Mahembe, B. and Engelbrecht, A.S., 2014. The relationship between servant leadership,
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Pradhan, N., and et.al.,2017. Unit-4 Organisational Behaviour.
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