Organizational Behavior Case Study: Susan Taylor's Challenges

This case study analyzes the organizational behavior challenges faced by Susan Taylor in her new role. It identifies three key issues: a poor understanding of the needs of marketing and production, interference in work by a new manager, and a lack of management support. The analysis explores relevant organizational behavior theories such as Bureaucracy theory, System management theory, and Modern management theory to address each issue. The study suggests actionable recommendations, including improving communication, fostering a supportive work environment, and clarifying roles to enhance productivity and employee satisfaction. The case underscores the importance of effective leadership and understanding organizational dynamics for successful management.

CASE STUDY

Table of Contents
INTRODUCTION.......................................................................................................................................2
MAIN BODY..............................................................................................................................................2
Three key organizational behavior problems in case...............................................................................2
OB theories for each of issues.................................................................................................................4
Suggestions for action to improve each of three issues............................................................................6
CONCLUSION...........................................................................................................................................7
REFERENCES............................................................................................................................................8

INTRODUCTION
Organizational behavior is the study of both individual and team performance and
activity with a company. It is systematic study and app of understand about how people or
groups act within firms where they work. It gives insight on how workers behave & perform in
workplace. It aid management to develop an comprehend of aspects that will motivate staff and
help companies establish a trusting as well as strong relationship with their workers. The current
study is based on case study related to Susan Taylor’s. It explains three OB issues in case,
relevant organizational behavior theories for each of the problems and justified recommendations
for action to improve each of three problems.
MAIN BODY
Three key organizational behavior problems in case
Issues 1
Poor understanding of the needs of marketing and production-
In organizations different types of business functions are managing and running their
activities in effective manner with varied needs. In context of case study, Susan Taylors was
thirty year old woman, she had been promoted to take accountability of a product development
group composed usually of research oriented pharmacists and chemists. In organization broadly
experienced workers began to exhibit open exasperation at research specialists’ lack of
comprehending of needs of production & marketing. Without understanding the needs of both
departments, management is unable to increase productivity and create positive work
environment around workplace (Knai and et.al., 2018). It is really very essential to comprehend
needs of all the members working in same place because it helps to build strong bond between
management and workers. Needs are a state of self deprivation in an applicant or filed. Instead
of supporting and understanding the needs of selling as well as manufacturing sections, broadly
experienced members began to treat ineffectively. Susan tries to handle the whole situation, but
her effort is worthless as she was unable to take any help from seniors. Marketing and
production department play vital role in success and growth of business as they are able to

satisfied the needs of consumers and gain their attention towards purchasing products or
services. For example, marketing function helps to promote business and organization mission
within marketplace where number of people are available who can buy their goods as result
increase sales rather than past few years.
Issue 2
Interference in work by new manager
Workers like to work in comfortable and stress free environment as it allow them to
perform day to day activities in effective manner that outcomes increase productivity level rather
than before (Kailasapathy and Jayakody, 2018). A healthy and progressive workplace
environment is ideal when it comes to maintaining a good result in a stressful atmosphere. In
context of given case study, work area situation is quite different from other places, here new
manager make interferences in activities conducted by employees which is not acceptable at side
of staff. Such people do not want that manager or any other person make interference while they
are performing because it affects work practices and concentration. Manager have most direct
impact on workers they line manage, they are accountable for aligning performance of their staff
and departments with overarching organizational aims. Interference can be causes people to
overreact or even quite away from their jobs. It has been considered after analyzing case study
that workers especially research orientated kinds asked question why they were being asked to
complete certain projects or activities. Susan never saw these kinds of situations in her previous
job positions where she was accountable for some 40 production workers among which three
supervisors are female. When new manager interference in work of staff member, it creates
negative environment in workplace. People always want to work for longer under inclusive work
culture where work pressure from top management is less which is quite beneficial for
management and employees as well.
Issue 3
Lack of management support
Support in workplace from management is really very important for workers as it help to
encourage motivational level of staff rather than before. In context of case study, Susan Taylors

is the main character of current concept, her research director had already communicate to her as
tactfully as he can about delay in obtaining on specific item into production line, but at this phase
had not offered any type of support (Abduelmula, Birkett and Connor, 2016). Without getting
help from management and top authority in difficult stage that discussed above Susan are unable
to complete tasks given by senior in timely manner with providing better results. Any form of
help at stage which discussed by director with Susan directly impact on productivity as well as
profitability that is not good for production operation in firm. Workers who feel supported and
valued will perform better in work area and definitely go beyond their required roles. Delay in
receiving one particular product directly affect sales and operational efficiency as it delay in
consumers services. Susan held a series of conference with her team to brief them in regards
targets for product development, connects with marketing and manufacturing as well as health
and safety problems. All the above discussed issues influence organizational behavior negatively
as it make negativity around work area where few people are working with Susan. Along with it,
workers kept inquiring why they were being asked to perform specific project, it had never
happen in past job experience of her. It clearly defined that Susan are not working in effective
workplace and she also had not offered any form of aid when research director spoken to her
about product delay.
OB theories for each of issues
Lack of management support in an organization
Bureaucracy theory of Organizational behaviour is the best way through which
organization would able to overcome the issue of lack of management support in an
organization. As it has been find out that this organizational behaviour used to characterize by
fixed rules, interpersonal relations and highly specialized division of labour. This will eventually
help the company in maintaining good relationship with different employee in the organization
(Wood and Michaelides, 2016). This will also help the company in maintain good relationship
with the employee as all employees will get different guidelines to operate different activity in an
organization. This will also pass on the good message to all the employee in the organization that
employee used to care about them in the organization. Another characteristic of this theory is that
in this theory employees in the organization are hired on the basis of skills and knowledge, this
will eventually means that organization is able to maintain good human resources in the

organization. This will eventually help the company in satisfying the need of different employee
more easily in the organization this will help them in maintain good relationship with different
employee in the organization. There are many different type of limitation which will be also
brought by the introduction of bureaucracy theory in the organization. As it has seen that
employee generally used to become rigid in the organization and also find it difficult to fix the
good amount of communication in the organization. So after going through the different benefit
and disbenefit of same in the organization it has been identified that with the help of bureaucracy
theory in the organization will help the company in coming the problem of lack of management
(Boamah and Laschinger, 2016).
Interference in work by new manager in the work of the employee-
System management theory will help the company in overcoming the issue related to
interference in work by new manager in the work of the employee. As it has been identified that
System management theory of the OB is generally looks at providing all employee the guidelines
which has to be followed by the different employee in the organization which is provided by the
senior and there is good sort of the clarity (Kuznetsova, and et.al., 2017). Guideline hear
generally means that the role which has to be performed by the employee in the organization and
different way through which they can perform there activity in the organization. As it has been
find out that there is one issue which is faced by the employee in the organization is that new
manager in the organization used to interfere them in employee working in the organization.
Appling this sort of theory in the organization will help the company in overcoming the same in
the organization, as it has been identified that by applying this theory all the employee in the
organization will get the ample period of time and room to carry out different operation of the
business more efficiently. Not only that this will also help the organization in bringing good sort
of clarity. This eventually means that with the help of system management theory organization
will able to overcome the issue related to interference in work by new manager in the
organization.
No proper understanding related to the marketing need of the company in the market-
Modern management theory of OB is another theory which can be applied in an
organization. As it has been identified that there is no proper understanding related to the

marketing need of the company in the market. So it will be better for the company to rearrange
the different function, department and design of the company in the market. Different
rearrangement in the organization will help the company in understanding the need of different
activity more easily in the organization. This will eventually means that organization will able to
understand the different need of the market more easily in the organization. Organization also
has to make sure that they used to rearrange the different activity in a way in the organization
that it used to help the company in understanding the different need in the market very easily.
Also as rearranging different activity in the organization generally means that their will be
rearrangement in the job structure of the company in the market, this will help the company in
seeing that different employee in the organization will find it more easy to understand the
different need of the marketing which need to be possess by the company in the market
(Razmerita, Kirchner and Nielsen, 2016).
Suggestions for action to improve each of three issues
Here, suitable recommendations are based on organizational behavior issues given in case
study which affect production procedure. In order to improve each of above three problems,
Susan and management take right actions and follow the possible suggestions because it is quite
beneficial for overall business growth as well as success.
 In context of first problem, inappropriate understanding of needs of different sections
impact on sales of company rather than before. To solve this issue, management must
focus on wants or demands of every department in firm because it helps to build strong
workforce who are able to contribute in competitive environment for gaining competitive
advantages. It is very important for organization and its management to know and
comprehend needs as well as wants of section with regard to facilities that is what
employees expect from administration. Knowing and understanding needs play vital role
in motivating & encouraging people to deliver their best. It helps manager or leader to
comprehend marketing needs and expectations from company in which Susan work.
Unless staff feel themselves indispensable for business, and they would never take things
seriously. By communicating with team of marketing and production, management is
able to understand the needs and then plan to offer facilities accordingly.

 In context of second problem, new manager must take participate in employees work,
they do not interfere in working activities because contribution is important instead of
interference as it decrease productivity level rather than before. Leader or manager
participation creates positive work culture and enhances the production and operational
efficiencies. It also help to increase the motivational degree of employees more than past
few years which is very beneficial for company in term of increasing profitability and
allow management generate sales as compare to other firms operating in same sector. In
additional, manager must give rewards to their workers instead of interferences as it helps
to build creative and innovative workforce in workplace who are always ready to
contribute in every organizational situation.
 Participation in day to day actions of employees by manager boost up the morale of staff
and encourage them to retain with business for longer period. Furthermore, manager must
encourage people to take part in decision making procedure because it helps to increase
positive feeling among workers. While this will improves relationship between top
authority and staff and also boost as effective sense of group work among people. With
this kind of behavior in company Susan feel more comfortable rather than her previous
job, she also get an opportunity to work with skilled as well as talented applicants. It
improve relations and reduced stress level increased among workers when manager
interference in their work.
 In regards to third issue, management support at difficult situation helps a lot as it helps
to encourage people performing better than before. With the support of seniors Susan
produces products in effective manner even when product receives after decided time
frame. Susan must ask to take support from senior as it helps her and its team to
manufacture item under superior guidance. Research director always stand by their team
because he is able to direct and control workers activities for getting positive results.
Production manager must work with their team when complex situation arise they need to
oversee manufacturing procedure after collecting specific product within company as
well as also assure that production lines run without any trouble.
 Management should follow all the organizational behavior theories principles within
business practices and performance because it helps firm to run and operate their
functions with strong team of skilled applicants. They must work with supportive model

as one of the best organizational behavior models. It emphasis on aspiring & motivated
leaders or manger. There is no space for interference or authoritative power in this
concept or on rewards or incentives programmes, but this model is simply based on
motivating and supporting workers through establishment of manager and staff
relationship and treatment that is offered to people on daily basis.
CONCLUSION
From above analysis, it has been concluded that Susann Taylor’s is not happy while
doing their job. Her work was not turning out as effectively as she had desire after her successful
interview. Lack of understanding of needs of marketing & production, poor support from
management side and manager interference are the three types of organizational behavior
problems identified in given case study which has been solved by applying relevant and
appropriate theories. By following the principles of above theories, it is very easy for manager or
management in which Susan work to create positive working environment around workplace for
all the employees.

REFERENCES
Book and Journals
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investigate the lack of lean manufacturing implementation in Libyan manufacturing
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interference on burnout and turnover intentions among new graduate nurses. Journal of
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of Employees in Manufacturing Sector. Journal of Health Management. 21(2). pp.326-
336.
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family supportive supervisor behaviour and work interference with family conflict. The
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understand the lack of impact on alcohol, food, physical activity, and workplace health
sub-systems. International journal of environmental research and public health. 15(12).
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Razmerita, L., Kirchner, K. and Nielsen, P., 2016. What factors influence knowledge sharing in
organizations? A social dilemma perspective of social media communication. Journal of
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Wood, S. J. and Michaelides, G., 2016. Challenge and hindrance stressors and wellbeing-based
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pp.111-138.