Organizational Behavior Case Study: Leadership Challenges

This case study examines the organizational behavior issues within the Thames Valley Building Society, focusing on the challenges faced by Tony Jackson and Jane Taylor. The analysis identifies three key problems: lack of trust, low engagement among staff, and lack of motivation. The study defines these issues, providing examples from the case and relevant theories such as the cognitive theory of trust, expectancy theory, and equity theory. It also explores the impact of communication breakdowns, referencing cognitive dissonance and organizational information theories. The case study offers practical recommendations for addressing these problems, including setting clear expectations, identifying the causes of trust issues, and improving communication practices to enhance overall organizational performance and employee satisfaction. The study concludes with a list of references to support the findings and recommendations.