Organizational Behavior Analysis and Recommendations for Casual Togs

This report provides a comprehensive analysis of the organizational behavior issues at Casual Togs, a company selling women's apparel. The report identifies key problems, including poor product quality leading to customer returns, human resource challenges, and communication breakdowns between departments. It delves into the causes of these issues, such as a lack of flexibility in adopting changes, unequal opportunities for employees, and a resistance to new approaches. The report proposes several solutions, including a focus on improving product quality through enhanced designer input, market research to understand customer needs, and the implementation of formal meeting structures to improve communication and decision-making. Furthermore, it suggests changes in management practices to foster a more democratic environment and structural adjustments, such as adopting a bureaucratic structure, to improve efficiency and reduce risks. The report emphasizes the importance of adaptability to the competitive environment, suggesting strategies like gathering customer feedback and conducting market research to maintain a competitive edge and ensure the company's long-term success. The recommendations aim to address both internal operational issues and external market dynamics to enhance Casual Togs' overall performance and market share.

Running Head: Organizational Behavior
Organizational Behavior

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Table of Contents
Introduction.................................................................................................................................................1
Issues faced by the organization.................................................................................................................1
Causes of the issues.....................................................................................................................................2
Suggestions for the changes to be implemented........................................................................................3
Suggestions to prevent future problems at Casual Togs.............................................................................4
Management Practice.............................................................................................................................4
Structural change....................................................................................................................................4
Responding to changes in the competitive environment............................................................................5
Conclusion and Recommendations.............................................................................................................6
Conclusion...............................................................................................................................................6
Recommendations...................................................................................................................................6
References...................................................................................................................................................7
Introduction
It is seen that in the current scenario, the level of competition is enhancing day by day. It
is important for the company to consider all the functions so that it can be easy to survive in the

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competitive environment. There are many problems that are faced by the organization and just
because of this the direct impact is analyzed on the overall activities. The problems are related to
communication and management (Barney and Hesterly, 2006). Also, the problem is related at
the time of adopting change that is implemented by the organization. Flexibility should also be
there in the organization so that changes can be taken into consideration in a proper manner. It is
analyzed that it is important for the organization to be flexible so that changes can be adopted
effectively. If flexibility is not there in the organization then it can be difficult to survive in the
competitive environment (Al-Haddad and Kotnour, 2015).
This paper will focus on the case related to Casual Togs which is one of the famous
companies selling women appraisal. In this, the focus will be given on the issues that are
analyzed and also on the solutions that should be taken into consideration so that problems can
be solved.
Issues faced by the organization
By taking into consideration the case study related to casual Togs it is evaluated that
there are various problems that should be managed. The issue that is analyzed in the case is that
the products are returned by the customers because of the poor quality that is given to the
customers. It is essential for the organizations to maintain proper quality so that growth can be
attained by the organization (Anderson, 2016).
Casual Togs is not able to achieve profits just because of the products that are given back
by the customers. The company faces difficulty at the time of attracting customers towards the
products that are offered for sale in the market. Casual Togs has to face a huge loss in the total
revenue of the organization and its brand position is also affected. It is seen that in this case there
is a high level of competition in apparels sector and also there are new products that are offered
to the customers.
One of the issues is also concerned with Human resource department of the organization.
It is not possible for the organization to attract more candidates towards the job opening (Lerner,
2015). It is evaluated that the halt in the overall distribution channel is just because of the less
efficiency of the supervisors over the project of construction. Two designers of the company

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have resigned just due to this reason. It has given an adverse effect on the productivity of all the
nine centers of the company (Armstrong and Taylor, 2014).
The budget manager of the company is Andy Johnson and market analyst is sol green
who is not able to communicate with each other properly. There is a communication gap
between the employees of the organization. There are various issues that are seen in this case in
which the executives of the company are disappointed (Caligiuri, 2014). For example: There are
many changes that are objected by the vice president, Judy as it is stated that it is a costly
process. Next problem is also related to the activities as it is seen that competitiveness is not
considered and the workers of the company not accepted the changes implemented in the
organization (Lazzarini, 2015).
The next problem is when Andy does not accept the changes that are given Bill Smith
who is the assistant. The suggestions are concerned with the new approaches that assist to
evaluate the sales printouts so that sales can be enhanced. It is important to enhance the overall
sale of the organization (Cameron and Green, 2015).
Causes of the issues
The problem about the organization is that the old consumers are not purchasing the
products and also the customers are returning the products just due to the poor quality of the
products. Next problem that is concerned with casual togs is human resource management. By
evaluating the case it is analyzed that the opportunities that are available are not equal for the
workers to grow (Elshaer and Augustyn, 2016).
It is also analyzed that impact is seen on the organizational commitment of the workers
that affect the productivity level. The level of commitment is essential to be managed so that
good results can be seen in the overall productivity of the organization. The issue of
disappointment to adopt the changes should be managed by the company. It is evaluated that the
president of the organization should give freedom to all the managers to take correct decisions
for the company (Easterby-Smith et al., 2015). It is also analyzed that top management of the
organization should take into consideration the decisions so that activities can be conducted
smoothly. These all the aspects that affect the overall productivity of the organization and also
the changes are necessary to be considered by the organization. It also reflects that organization

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requires flexibility in each department so that target market can be managed. If the organization
adopts flexibility in the activities then it can be easy to conduct the activities smoothly.
Suggestions for the changes to be implemented
By emphasizing on the issues that have been analyzed, there are many concepts that
should be considered at the time of implementing the changes in the present scenario of the
company. It is evaluated that quality issues are also seen that has given negative impact on the
sales and performance of the company (Boxall et al., 2016). It is essential for the organization to
emphasize on the designers so that quality issues can be minimized in the company. By
evaluating the case study, it is important to evaluate the market so that overall sales can be
improved. It is important to manage the overall process of quality management so that
consumers who are returning the products can be reduced (Jiménez-Jiménez et al., 2015). By
focusing on the case study, it is essential to take into consideration the latest trends so that
satisfaction level of the customers can be enhanced.
Human resources are important assets of the organization as it assists in achieving the
large market share. It is essential for the companies to enhance the level of motivation so that
performance can be enhanced with efficiency. Also, the major issue is that employees belong to
a different nationality (Barrick et al., 2015). By focusing on the case study it is analyzed that
president of the company should evaluate the policy of equality so that equal opportunities can
be offered to every employee of the company. This will enhance the overall satisfaction level of
the employees so that operations can be conducted smoothly. In the organization, there were
informal meetings that are conducted by the management and the employees (Grant, 2016).
In the meetings, the views and opinions are shared so that proper organizational
structure can be followed. This shows that it is not possible to analyze the authority at the time of
organizing the meetings. It is evaluated that if proper meetings are organized then the positive
impact can be analyzed on the activities of the organization. To manage the situation in a proper
manner it is essential for the president to implement the overall changes so that meetings can be
conducted in a formal manner. This will help to enhance the overall profits of the organization.
In the current situation, it is evaluated that the managers of the company should interfere in
various departments. It is important for an individual to evaluate the operations of various

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departments so that communication can take place in a proper manner (Mir and Pinnington,
2014).
Suggestions to prevent future problems at Casual Togs
It is essential for the company to take into consideration every need of the employees.
Suggestions that are concerned with the changes are:
Management Practice
There are many changes that should be considered in the management practices of the
company. The problem is raised by the vice president, Judy. She is considered as one of the
important shareholders in the organization. She has aggression towards the employees. Judy
wants to attend the management meetings so that approach to management can be enhanced in a
proper manner. It is important for her to change the behavior and become more democratic in the
process of communication.
In democratic management, the employees should be allowed to suggest innovative ideas
in the decision-making process so that proper votes can be given. The approach concerned with
CY's is easy for the top management of the organization. This has given direct impact on the
suppliers and also on the tenders as they offer products at high cost. It also assists the top
management to make correct decisions so that meeting can take place in a proper manner in the
organization. It helps the companies to achieve goals and objectives in an effective manner
(Wong, et al., 2014).
Structural change
At the time of giving suggestions on the changes that are implemented, it is important to
consider organizational structure of the company as analyzed in the given case. Formal
meetings should be conducted between the different departments and president of the
organization so that decisions can be taken correctly. It is seen that clear hierarchy of authority in
the organization is important so that organizational structure can be maintained. Adhocratic
structure of the company helps to encourage the creativity and innovation between the
employees and also help to implement the changes in the market (Chowhan, 2016).

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There are many demerits like it is difficult to solve the problems that take place on regular basis
and also high exposure so that organization can take a risk. By evaluating the case study, it is
seen that vice president Judy has many authorities than the president of the company.
In the present scenario, the organization takes into consideration various changes in its
structure to be more formal. It is seen that bureaucratic structure hinders the innovation and
creativity of the company. It is important to take proper decisions so that risks can be reduced.
It is analyzed that this structure helps to reduce the informal meeting scenario so that suggestions
can be taken from every employee. If there is no proper management in the organization then it
can be difficult to accomplish overall goals and objectives. It is also important that productivity
should be enough in the organization as it helps the company to enhance its market share. So,
Casual Togs should consider bureaucratic structure so that activities can be completed in a right
direction.
Responding to changes in the competitive environment
It is important for Casual Togs to be elastic as it is analyzed there is a high level of
competition in the current scenario. Proper strategies are important to be maintained so that
target market can be achieved and managed effectively. Feedbacks are important to be taken
from the customers so that quality can be maintained. If proper research of market is done then
it can be easy for the organization to adopt latest trends prevailing in the market. Market
research helps to analyze the needs and wants of the customers prevailing in the market. Through
market research, it can be easy for the organization to compete with the competitors in the
market (Veth e al., 2017).
It is important to maintain effective competitive advantage so that human resource
management of the company can be maintained. It is essential for Casual Togs to appoint the
employees who have innovative skills and can target segments in a proper manner. Innovative
ideas can also be gathered if the employees of the organization are encouraged by offering
attractive rewards (Foss et al., 2015). It is important to adopt the change so that changes that are
implemented can be considered by the employees of the organization in a proper manner.
Implementation of the changes can be done by taking into consideration latest technologies so

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that sales can be enhanced effectively. The direct impact is also seen in the overall productivity
of the company.
Conclusion and Recommendations
Conclusion
By evaluating the paper it is concluded that demand for the products is reduced just
because of the low quality offered to the customers. Due to poor quality, the impact is also seen
in the overall image of the company. Another problem is related to the failure to retain the
workers and to increase the commitment level.
Recommendations
It is essential for every company to attain large market share so that product line can be
increased effectively. The company should also try to launch the products related to men and
children clothing. By introducing skirts and pants the company can easily attain competitive
advantage in a proper manner. The high cost of production is also done by casual Togs so it is
important to focus on reducing the cost so that company can achieve success in the market.
Human resource management is also one of the important aspects that should be considered by
the organization to achieve growth in the competitive market. If there is proper human resource
management in the organization then it can be easy for the company to manage the overall
activities that are conducted in the organization on regular basis (Leiblein et al., 2017). There
are many approaches related to enhancing the motivation level of the employees that should be
considered by the company so that employees can work with efficiency and dedication towards
the activities. Satisfaction level is also important for the employees so that overall productivity
can be enhanced effectively.

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