MG630 Organizational Behaviour Analysis: Emotions and Moods

This assignment provides an analysis of how emotions and moods influence various aspects of organizational behavior. It explores the impact of emotions on decision-making, creativity, motivation, leadership, and customer service. The analysis also considers the role of emotional intelligence and the application of affective events theory. The assignment uses a video example to illustrate the impact of anger on employee behavior. The video demonstrates the importance of managing emotions constructively within the workplace. The paper discusses the different emotions and moods of the employees and how they affect the overall organizational behavior. The paper has also provided references from where the details have been collected.

Running head: ORGANIZATIONAL BEHAVIOUR ANALYSIS
ORGANIZATIONAL BEHAVIOUR ANALYSIS
Name of the Student
Name of the University
Author Note

1ORGANIZATIONAL BEHAVIOUR ANALYSIS
Aspects of organizational behavior that are affected by emotions and moods
Decision making is a major aspect of organizational behavior that is affected by the
emotions and moods of employees. Positive emotions can help the decision makers to make the
sound decisions that are effective for the organizations. The negative emotions on the other hand
can lead to the development of wrong decisions. Creativity is another major aspect of
organizational behavior that is influenced by emotions and moods of the individuals. The
researches have been able to depict that individuals who are in good mood and have positive
emotions tend to more creative in comparison to those who have negative emotions (Devece,
Palacios-Marqués and Alguacil 2016).
Positive emotions and good mood can also enhance the levels of motivation of the
employees who are a part of the modern organizations. The groups that have positive mood can
provide better results for the same tasks in comparison to those who have a negative mood.
Leadership is also influenced in a huge manner by the emotions that people have and their
moods at a certain point of time. The positive leaders are able to develop greater levels of
optimism towards different situations in comparison to leaders who have negative emotions and
moods. The leaders can also prove to be more effective if they are able to portray positive
emotions and can also share it with the employees. Emotional connect is also considered to be
quite critical for the proper development of proper leadership and effective relationships with the
employees as well (George and Dane 2016).
Customer service is another major aspect that is influenced by the emotions and moods
of the individuals in different organizations. The levels and quality of customer service can have
an impact on the emotion levels and moods of the individuals in the modern and competitive
business environment. Emotional contagion is considered to be a major factor in terms of the

2ORGANIZATIONAL BEHAVIOUR ANALYSIS
quality of customer services that is provided by the employees. Work-life satisfaction is a major
aspect that is influenced in a huge manner by the emotions and moods. The work and home
based events of the employees can have a major impact on the development of emotions and
their moods as well (McShane and Glinow 2017).
Application to the video
The video has depicted a major emotion that can have an impact on the work process of
employees, that is, anger. Paul is the major character in the video who is angry with Pete and he
aims at reducing his anger in order to reduce the pressure that he is feeling. The letting out of
angry feelings has been considered to be quite important for the well-being of a person. The
constructive methods of reducing the anger is suggested in the video, that include running and
jumping. Anger is thereby considered to be an important emotion in this case that have an
influence on the organizational behavior that is depicted by Paul (Youtube.com 2020).

3ORGANIZATIONAL BEHAVIOUR ANALYSIS
References
Devece, C., Palacios-Marqués, D. and Alguacil, M.P., 2016. Organizational commitment and its
effects on organizational citizenship behavior in a high-unemployment environment. Journal of
Business Research, 69(5), pp.1857-1861.
George, J.M. and Dane, E., 2016. Affect, emotion, and decision making. Organizational
Behavior and Human Decision Processes, 136, pp.47-55.
McShane, S. and Glinow, M.A.V., 2017. Organizational behavior. McGraw-Hill Education.
Youtube.com 2020. YouTube. [online] Youtube.com. Available at:
https://www.youtube.com/watch?v=udqIBv41b_Y' [Accessed 21 Jan. 2020].