Organizational Behaviour Report: M&S Culture, Motivation, and Success

This report delves into the realm of organizational behaviour, using Marks and Spencer (M&S) as a case study. It begins with an introduction to the concept of organizational behaviour, emphasizing its role in understanding human behaviour and performance within organizations, thereby enabling managers to formulate effective strategies. The report then transitions into secondary research, exploring various theories of organizational culture, including clan, adhocracy, market, and hierarchy cultures, and their impact on business growth and innovation. It further examines communication models, such as the interactional model, and their significance in fostering effective internal communication. Theories of motivation, including Herzberg's theory, are also analyzed, highlighting their influence on employee engagement and performance. The core of the report lies in its primary research, which involved interviews with M&S employees. These interviews aimed to understand the organization's approach to creating a healthy working environment, the methods used to maintain it, and the extent to which management incorporates employee feedback. The findings from the primary research were used to illustrate the role of organizational culture in M&S's business success, emphasizing how factors such as employee recognition, incentives, and open communication contribute to a positive and productive work environment. The report concludes by summarizing the key findings and emphasizing the importance of organizational culture, communication, and motivation in driving business success and fostering employee satisfaction.

ORGANIZATIONAL
BEHAVIOUR

TABLE OF CONTENT
Introduction
Secondary research
Theories of organisation culture
Models of communication
Theories of motivation
Role of organisational culture in business success (Primary research)
Conclusion
References

INTRODUCTION
Organisational behaviour is a term that is related to the study of human behaviour, its overall performance
and activities within organisation.
 So that manager can formulate better strategies to motivate them to work hard for growth and development
of firm.
Organisational culture emphasis the way employees will communicate with each others or perform different
task in firm so that end goals can be achieved.
 This report is based on Marks and Spencer’s which was founded in 1884 having operation across 1463
location across worldwide.
Company have more than 80000 employees with estimated revenue of £10,181.9 million with several
brands like M&S collection, energy, Rosie and per Una.


SECONDARY RESEARCH
Theories of organisation culture
Organisation culture plays high integral role for bringing on new functional work
growth synergy within working culture for larger efficacy aspects and new active
growth innovation for keeping larger determinants active to evolve on higher
domains .
 Organisation culture has been identified within M&S to be one of the most active
aspect for bringing on new evolving efficacy scenarios for quest pertaining goals
within longer time paradigms to be widely building motivation standards.
There are four types of organisation culture which are Clan culture, adhocracy
culture, market culture and hierarchy culture which bring on larger domains
effective growth operational innovation paradigms. Theories of organisation culture
play high integral role within business horizons for bringing on new scale growth
within larger scale efficiency, to be evolving on new competitive domains and be
dynamic for competitive industry goals.

Models of communication
The models of communications plays high role of importance within working culture for longer scale
innovation, new creative developed efficacy aspects among employees to enhance varied goals within
motivation aspects for bringing on competitive functional development Strong communication actively
enhances working culture scenarios widely and also to be pertaining functional diversity within varied aspects,
to leverage larger determining scale quest scenarios and for generating new operational goals.
 The interactional model of communication enables business communication as two way process where
participants bring on varied goals within management departments , to be informative and largely developed
among horizons for physical and functional goal effectively.
Interaction model of communication largely brings on broader keen framework efficiency among varied
aspects within keen diversity for gaining larger informative goals widely.
 Model of communications enables businesses to actively develop growth within varied aspects and new scale
effective metrics for generating leaders and employees strength actively (Kalva, 2017).

Theories of motivation
There are various aspects of motivation for bringing on larger informative goal diversity and
vision oriented growth efficacy among new scale growth domains to bring on higher retaining
synergy, for yielding higher developed efficacy goals for generating larger scale communication
aspects.
Motivation plays high crucial role for keeping active diversity among groups within working
culture at M&S, for bringing on advanced domains of motivation among employees and to
actively functionally build longer scale impacts.
 It can be analysed with various theories of motivation for larger competitive goals evolving
efficacy and be informative within various arenas to keep up new scale active synergy for
keeping up active growth, leveraging new synergy of operational innovation.

CONT.
 Herzberg theory of motivation enhances vision perspectives within working supervision where factors such as motivation,
longer determined horizons upscale targets keep diverged growth active within new larger pace.
M&S has been keenly focusing on developing best hygiene and motivator factors for all employees within company culture for
corporate excellence within employee’s diversity to develop best diversity within varied goals actively.
 This can be also analysed that by keeping innovation and functional goals widely commercial growth of varied ideas widely are
determine, which competently evolve employees thinking skills and innovation among mindset.
This theory actively focuses on removing hygiene factors widely, enriching work growth operational innovation and also for
functional enhanced vision actively.

Role of organisational culture in business success
(Primary research)
 Organisational culture is collection of ethical value, practices, expectation that guide and assist employees about
the way particular task need to be completed so that end goals can be achieved.
Or in other words, it is related to the way employees need to behave within organisation so that diverse individuals
can work co-ordinately towards achievements of company goals. In order to know the way organisation culture of
Marks and Spencer’s have resulted in business success primary research has been conducted by taking interview of
three employees.
The first question is asked to interviewee is that does manager has taken initiative to provide healthy working
environment or not. So, all three respondent states that yes manager have taken active steps towards provide
friendly, supportive, safe and healthy environment in Marks and Spencer.
 Thus, they can easily devote their time, efforts and capabilities in completing several tasks and delivering best
services to customers (Klockner, 2017). The second question was asked from employees is that what are different
method or techniques used by Marks and Spencer to maintain healthy working environment.

CONT.
Another question that is asked to employees was that does manager takes their
feedback or suggestion while taking any decision.
 So, most of them responded answered that yes manager has always encouraged
them to put forward their innovative or creative thinking so that company can
easily find new method or idea to meet customers expectancy.
The primary research also shows that there were numerous method that have
been used by manager of company to motivate and influence employees to work
hard for organisation.
 Like first one illustrated that it have reward and recognised employees for their
determination and hard work so that other individuals can also get inspired and
work for benefit of organisation.
On the other hand, second one says that it have make use of incentive, bonus or
monetary increment by promoting to higher level with more responsibility and
accountability (Odor, 2018).

CONCLUSION
It can be concluded from above report that manager by respecting, recognizing highly talented
and skilled employees is able to make them more happy and satisfied.
There are different motivational techniques that are used by M&S manager to induce employees
to enhance their performances so that company can earn maximum profitability.
 The report has concluded primary and secondary research to be effectively framing larger
growth functional strength within working culture by communication, motivation aspects
among employees for keeping informative diversity and also to be potentially developing active
growth.
There are larger scale growth operational efficacy domains by keeping larger domains
development within varied horizons which enhances larger revenue targets and goodwill.

REFERENCES
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