Organizational Behavior Analysis: Jamie's Italian, Covent Garden

This report delves into the realm of organizational behavior, using Jamie's Italian in Covent Garden as a case study. It examines the pivotal role of organizational culture in shaping employee behavior, performance, and overall business outcomes. The report explores how a positive and dyna...Read More

NAME OF THE STUDENT
NAME OF THE UNIVERSITY
AUTHOR NOTE
ORGANIZATIONAL BEHAVIOR

Introduction
Organizational culture has a very important role to play
when it comes to influencing the performance and the
business outcomes of an organization.
The type of work culture that is fostered and practiced
within the four walls of a business enterprise go a long
way in affecting things such as employee behavior,
employee performance, productivity and overall
business output (Borkowski, 2015).
 It is imperative for all business enterprises around the
world to create a positive and dynamic work culture
that will give employees and the management of the
organization the motivation and the incentives that are
required in order for them to always be able to do well.

Introduction (contd..)
This report looks at the case of Jamie’s Italian in Covent
Garden, a well known Italian gourmet dining destination
run by celebrity chef Jamie Oliver that is situated in
Covent Garden in London, the United Kingdom (Brickley
et al., 2015).
The report analyzes the type of culture that is prevalent
at this restaurant using theoretical perspectives, arrives
at an understanding of how work culture can contribute
to the overall effectiveness of an organization with
focus on communication, states how work culture can
influence the performance levels of an employee and
discusses how Jamie’s Italian can use its existing work
culture in order to enhance its performance suitably.

Understanding Work Culture at
Jamie’s Italian
Jamie Oliver is one of the most well known chefs in the
whole world and he is particularly renowned for his larger
than life persona as well as his tendency to look for new and
interesting ways to come up with cooking food and making it
accessible for all types of people.
Jamie is an adventurous cook and is seen to appear on
television quite regularly, where he provides an international
audience with useful tips and suggestions on how to whip up
the most delicious of meals (Jamies Italian 2019).
Apart from being adventurous in his approach to cooking,
Jamie Oliver is a man who is extremely approachable, kind
and caring and is much loved by the staff at his restaurants,
by his customers and by the people he is seen to work with
in the media (Jamies Italian 2019).

Work Culture and Effectiveness in
an Organization
The most productive and thriving of business organizations
are those that are characterized by a positive and vibrant
work culture.
If the work culture of an organization is positive, then
employees will feel motivated to do their best on their own
and the management will not have to take recourse to
methods such as coercion and intimidation in order to get
the best out of their employees.
An organization which is serviced by a positive work culture
is one that is likely to make sufficient progress in the
market as employees are going to have the go and the zeal
that they need in order to complete all their tasks and
duties on time and to fulfill their responsibilities without
having been goaded to do so (Kinicki and Fugate 2017).

Organizational Culture and
Employee Performance
Motivation is something that is key to getting an employee to perform
well in the office space.
Organizational culture if it is positive in nature can have an important role
to play in giving employees the motivation that they need to steer ahead
and achieve their personal goals and objectives, attaining the goals and
aspirations of the business organization in turn (Musriguddin et al. 2017).
A positive work culture is one where the leaders are not overtly critical of
the workers at the organization, where leaders encourage their workers to
come up with ideas and suggestions that will allow business operations to
be carried out more effectively, where the opinion of every worker is given
plenty of value and where workers are provided with the flexible and
dynamic environment that they need in order to perform to potential.
 It is such a positive environment that will have a very powerful impact on
the performance of each and every employee in the organization.
Employees in an organization that is serviced by a positive work culture
will feel motivated at all times to be at their productive best all around the
year.

How Jamie’s Italian can Enhance its
Performance using its Work Culture
Jamie Oliver is definitely one of the most beloved of restaurateurs in the
whole world and is much respected and revered by his staff and chefs at
Jamie’s Italian in Covent Garden.
There are definitely ways and means by which the restaurant can make use of
the positive work culture that prevails over here in order to enhance its
performance even further and emerge as the top dining destination in the
United Kingdom. Jamie for instance can make it a point to give his staff
members more paid leaves than what he does at the moment.
This is because working in a restaurant is a very hard job, and the waiters and
waitresses as well as the chefs in the restaurant have to be on their feet all of
the time in order to be able to serve their clients in the best way possible
(Tasselli et al. 2018).
Jamie Oliver should allow his staff to take paid leaves for a decent period of
time in order for them to recuperate well and gain the energy and the zeal
that is needed to do well for the organization.
Rewards and recognitions in the form of appraisals, bonuses and incentives is
also something that Jamie Oliver should introduce at Jamie’s Italian in Covent
Garden in order to get the staff at his restaurant to do their best for the
organization.

Conclusion
Thus, there are quite a few ways by which work culture in
an organization is seen to have a role to play in ensuring
effectiveness in terms of organizational productivity and
employee performance.
The organizational culture always needs to be positive in
nature if it is to encourage employees to do their best.
 If the work culture in the organization is autocratic and
negative in character, then this will lead to a high
employee turnover, with workers wanting to leave the
organization at the earliest instead of staying on and
serving the organization well.
Jamie’s Italian in Covent Garden is a prominent gourmet
dining destination in the UK that is well known for its
positive work culture.

Conclusion (contd..)
A positive culture has been initiated entirely by
the transformational leadership of Jamie Oliver
who is one of the most beloved of personalities
in the food industry today and who works
tirelessly to provide its employees with the
flexible and dynamic work culture that they
need to be at their productive best at all times.
By introducing rewards and recognitions, and
by paying more attention to the allocation of
paid leaves, Jamie Oliver can make his
restaurant in Covent Garden the best place to
work at and dine at in the UK.

References
Borkowski, N., 2015. Organizational behavior in health care. Jones & Bartlett
Publishers
Brickley, J., Smith, C. and Zimmerman, J., 2015. Managerial economics and
organizational architecture. McGraw-Hill Education
Events, G., Club, G., Now, B., Kong, H., Africa, S., Cruises, R., slavery, M., Policy,
C., vouchers, G. and Us, C. (2019). Jamie's Italian Restaurant In Covent Garden.
[online] Jamieoliver.com. Available at:
https://www.jamieoliver.com/italian/restaurants/covent-garden/ [Accessed 21
May 2019].
Kinicki, A. and Fugate, M., 2017. Loose Leaf for Organizational Behavior: A
Practical, Problem-Solving Approach. McGraw-Hill Education.
Lăzăroiu, G., 2015. Work motivation and organizational behavior. Contemporary
Readings in Law and Social Justice, 7(2), pp.66-75.
Miner, J.B., 2015. Organizational behavior 1: Essential theories of motivation
and leadership. Routledge.
Musringudin, M., Akbar, M. and Karnati, N., 2017. The effect of organizational
justice, job satisfaction, and organizational commitment on organizational
citizenship behavior (OCB) of the principles. IJER-INDONESIAN JOURNAL OF
EDUCATIONAL REVIEW, 4(2), pp.155-165.

References (contd…)
Podsakoff, P., Mackenzie, S. and Podsakoff, N., 2016.
Organizational citizenship behavior: introduction and
overview of the handbook. In The Oxford Handbook of
Organizational Citizenship Behavior. New York, NY: Oxford
University Press.
Podsakoff, P.M., MacKenzie, S.B. and Podsakoff, N.P. eds.,
2018. The Oxford handbook of organizational citizenship
behavior. Oxford University Press.
Tasselli, S., Kilduff, M. and Landis, B., 2018. Personality
change: Implications for organizational behavior. Academy
of Management Annals, 12(2), pp.467-493.
Vasu, M.L., Stewart, D.W. and Garson, G.D.,
2017. Organizational Behavior and Public Management,
Revised and Expanded. Routledge.