Organizational Behaviour Analysis: Richer Sound Report

This report provides an in-depth analysis of organizational behaviour within the context of Richer Sound, a British entertainment retailer. It begins by exploring the company's organizational culture, power structures, and the political behaviour of managers, utilizing Handy's typology and French and Raven’s forms of power to illustrate these concepts. The report then delves into motivation theories, including Maslow's hierarchy of needs and Vroom's expectancy theory, to explain how Richer Sound motivates its employees. Furthermore, the report contrasts effective and ineffective teams, highlighting the characteristics that contribute to team success. Finally, it examines Belbin's team roles and applies these to Richer Sound, providing practical insights into team dynamics. The report aims to provide a comprehensive understanding of how organizational behaviour principles can be applied to improve performance and achieve goals within the company.

Organizational behaviour

Table of Contents
INTRODUCTION...........................................................................................................................3
1. Richer sound Organizational culture, power and Political behaviour of manager..................3
2. Concepts and process theories of motivation...........................................................................5
3. Effective team opposed to an ineffective team........................................................................7
4. Concepts and philosophies of organizational behaviour.......................................................10
CONCLUSION..............................................................................................................................13
REFERENCES................................................................................................................................1

INTRODUCTION
Organizational behaviour means the study of human nature in organization and research
about both group or individual performance within company. The area of examining their human
behaviour in workplace along with identify their impact on job structure, communication,
motivation and leadership. Richer sound is British entertainment retailer that function in chain of
many stores and online business (Cook and Artino,2016). It was founded by Julian Richer and
succeed director of company who sold out their some shares to employee ownership belongings.
This report analyses the influencing organization culture, power and politics of OB and evaluate
in motivating their teams and individuals for achievement of goals. This report also states how
effective team opposed to ineffective team. Also apply concepts and philosophies of OB in given
business.
1. Richer sound Organizational culture, power and Political behaviour of manager
Organizational culture: It is the working of the company outline that how certain
activities should be done in order to achieve the target goal of the company(Hesse-Gawęda,
2018). These include the rules and regulation, roles and responsibility of the employees. The
Richer sound culture is of different type:
Handy's typology: It represents the organizational culture into four types:
 Power culture: Power is held by only top management of Richer sound and have their
rules and regulation and delegate the authority to their subordinate.
As and individual every employee know their power and knows whom to report, everyone is
clear about the work have to be done and knows whom s instruction to be followed(Janićijević,
Nikčević, and Vasić, 2018). Whereas, as a team there is chain of power distribution and
everyone knowns their responsibility and work.
 Task culture: Task are the activities to be done by every employee of the company which
have to be performed to complete the projects.
As an individual everyone has their own task to be preformed on daily basis and have to be
complete on time and report to the team leader and productivity is slight low compare to the
team work. Whereas, team leader assign the work to the individual and as a team work
productivity is increase in a company as they all work together.

 Role culture: Roles are set by the company on the basis of responsibilities given to every
employee. This is based on the rules of the company and are in a form of chain structure.
As an individual, every employee have their own role and responsibilities in the company and
delegate the power to their subordinates. Whereas, as a team, team leader delegate their power to
their subordinates and is responsible for the work done by their team member in a Richer
sound(Kovach, 2020).
 Person culture: Employees working for the same organization is called people culture.
Individual employees see themselves as a superior and in a unique position. Whereas, as
team, it is a collective of employees which work for a particular project for the Richer
sound.
French and Raven’s Forms of Power: This power is used to influenced other
employees in the company and Richer sound uses with five different forms:
 Legitimate power: It is a power derived from the position as a leader or occurs as a
formal relationship and legitimate the power to the leader. As a team, managers are the
leader of their team and have the legitimate power for his team and employees have to
follow their leader(Kapoutsis, and Thanos, 2016) Whereas, when it comes to individual
legitimate power every employee know their leader to report under and no miss
communication occur.
 Reward power: Reward is the benefits giving to the employee of Richer sound by seeing
the performance and as team manager encourage the work of the employee by giving
credit and promoted to upper level. Whereas, at the individual level it gives the self-
satisfaction to the employee for the good performance and receiving reward from Richer
sounds.
 Coercive power: This the forcing the employee against their will for the work and from
the team view managers force the employee to work on the time to meet the target given.
Whereas, from the individual view it causes the people to leave the company and give
dissatisfaction.
 Expert power: This power derive from the experience and expertise from the work. As
team this expertise influence other from the skills and experience from the past work that
help the team to complete the task effectively. On the other side, an individual can get
more skills from the expertise skills and learn from experience of the leader.

 Referent power: It comes from person liking and giving respect from others in the
organizational. In Richer sound leaders have the referent power for the leaders and
owners that influence other team member for the work done in the company and as
individual referent power is based on being liked and get respect from others which
comes from the value, worth and attractiveness of the people.
Political behaviour of managers in Richer sound: The behaviour of the manager is very much
important for the team and for the company for maintaining smooth flow of working. Political
behaviour should be on positive side in the Richer sound to work with smooth flow and
completing the task. The Chanlat’s characteristics of such behaviour are occurred in the
company which include good politics and bad politics in the company that affect the employee
on both positive and negative side. The Positive politics behaviour in the company means to
encourage each other in the organizations for the completion of the task by helping in the work
done by the employees and no discrimination done by the managers between his team employee.
This motivates the employee to work effectively and achieve the target for the company.
Whereas, on the other side negative politics or bad politics behaviour from the manager and
employee cause demotivate the employee in the organization working of the company may affect
this behaviour. It shows the discrimination happen between the employees by the manager for
his team leads to leaving from the company.
2. Concepts and process theories of motivation
Motivation means needs, desires and wants within individual persons. It is process of
challenging people to action in execute their goals. Hence, motivation helps them for developing
company goals and objectives.
Concepts of motivation-
Maslow Hierarchy of needs:- This theory believed in desires of human beings as individual and
make them to achieve more goals and objective (Ritchie, 2018). Here are some of different levels
of fulfilling their desires and wants according to their requirements.
Physiological needs: In Richer sound these needs include food, shelter and water for competing
their requirements. As these are some basic needs of human beings but which are most important
for living.

Safety needs: It is second level of Maslow, Richer sounds employee want to control their basic
needs, and they have health insurance, saving accounts. In motivation actions they are security
and safety for having their demands. These needs include financial needs and health along with
safety needs.
Social needs: Richer sound company musts have to keep their environment with love and
maintain proper relationship with their other members and try to make other motivated in
developing them among each team members.
Esteem needs: It is increasingly important in gaining their respect in every activity and have
appreciated from others. Those lacks of self-esteem and respect of others can develop their
feelings with more confident.
Self- actualization needs: There are trying to do best as much they in capable. In this they have
less concerned for others in growing them and mainly have interested in fulfilling their potential
requirements.
Process theory of motivation-
Vroom expectancy motivation theory:-
These shows their relationship between internal needs and resulting activity exhausted to fulfil
them. This separates efforts from execution and outcomes. These assume the behaviour results in
choosing among alternatives to maximize their pleasure and to minimize their plans.
Expectancy- having right resources available in Richer sound and have right job in hiring right
person (Oban, 2018). It belief increasing their performance that lead to be hard for having better
increased goals. From team leader they have support in any issues and the necessary support for
getting job done.
Instrumentality: It clearly understands the relationship between performance and outcomes fo
workforce in Richer sound and makes them more efficiency for their work. Their values is based
on outcome of their results.
Valence: It is important that individual process places upon expected outcomes. Have positive
way for making attraction toward their company. If some employee might be working for money
and maybe they get motivated by money and some are doing their jobs for gaining knowledge
and developing their skills.

3. Effective team opposed to an ineffective team
In Richer sound company for achieving goals there manager have developed teams work in that
group members has divided them in effective and ineffective team which are described below:-
Characteristics Effective teams Ineffective teams
Nature This team in Richer sound
have informal, open, being
comfortable and more
participative.
In Richer sound group
members are aroused, starchy,
low challenged and restrained
etc.
Goals and objective Tasks or objective are easily
appreciated and recognized,
they have freedom of
discussion with no concealed
agenda, regular have their
feedback and measure of
group success achieved in
Richer sound by team leader
(Couturier,2018).
Group task or objective in
Richer Sound is unclear, no
information that either group
translate or evaluate a common
sincerity, have some problems
with each other and group task
which allotted to them.
Communication Open and honest, down
sideways, every one hear their
team leader in Richer sound as
they try to build each other
ideas as individuals, somewhat
conversation take place outside
and inside formal meetings.
A few people dominate,
discussion, selective members
listen to them in Richer sound
and flows down with mixed
messages.
Decision making Open discussion in Richer
sound along with full
allegiance by team, as they
have little formal voting and
simply their minority not
accepted as proper on basis of
In Richer sound forced o
majority settled, various level
of sincerity and dissension
existing in their group between
them (Hattie, Hodis and Kang,

action. 2020).
Expression People are free to express and
ideas in developing Richer
sound, only few hidden
agendas, feedback are rarely
accepted and have high trust or
care.
Personal feelings are hidden,
viewed as unsuitable for
treatment or would be risk
rejection in Richer sound.
Achieving tasks Richer sound team members
have clear, agreed on their
plans and group regularly
implement their ideas against
goals or objectives (Kanfer
and Chen, 2016).
Actions decision and
respective roles incline to
unclear, variables seriousness,
poor performance, action
orientated or results adjusted
for members in Richer sound
that make them ineffective
teams.
Belbin was able to identify which team could be succeeded in specific task given along with that
analysing their strength and give individual specific task that could be engaged with their teams
members. Belbin team roles in Richer sound are follow:-
The implementer- In Richer sound implementer described practical, loyalty and conservative.
They blessed with abundant assets of common sense, and they are behind to earth and self-
disciplined. The main contribution of the implementer is basically in theoretic and general plans
into applicable concise, and they properly work together. In Richer Sound many team members
are influenced due to having their lack of flexibility in taking decision to their team members and
being resistant to change their plans. Team members in Richer sound have focused on their
strength and instructive objective in theoretical and practical terms (McShane and Glinow,2017).
They also have struck to maintain balance between ability and persistence.
The co-ordinator- These are offered calm, confident, controlled and tend to mature in their
approaches. Richer sound team leaders have focused on whole team that everyone in team are
working properly in achieving their target together, and they ate sharing goals or objective in
company. The main objective of coordinator in organization is calm ability to control and

organize their teams members that hey can get the best collective performance members in
organization which could help them for achieving their target in competitive market. Richer
sound employee can create their weakness in coordination among them due to lack of creativity
in electronic selling and do not work with focused or may not be had clear output. While having
proper coordination in team they can be success towards their goals and objective to be cleared
in them without any conflicts that could be strength for them.
The shaper- Often to described in Richer sound with changing their climate in business which
can be due to customer taste and preferences (Rheinberg and Engeser, 2018). Shaper usually
helps in organization if suppose employee are demotivated with dynamic changes, and they are
nor performing specific task at time shaper helps them out for making them more motivated with
lots of energy which can make more desired. Richer sound team leader handle them very quietly
enjoy their challenges. Many employees have weakness in organization some are restive with
other team members and easily gets irritated. Make sure that manager allows time for discussion
and debate before making any new changes and obligate shapes and pattern in activities as
means of successfully achieved that outcomes more effective or efficient in needed of employee.
Resources investigator- These are described retrospective, ardent and peculiar. They like to be
adopting new opportunities and developing contracts for Richer Sound. While in competitive
market team members have to make more plans through researching and allocated resources are
often relaxed personalities. The main contribution of Richer sound are need to explore their
available resources and try to develop more external contacts according to their project tasks.
Strength for company employees to build strong relationship with other team members and listen
to their junior ideas. Some time their members are undisciplined in their work along with they
have only limited addition at their workplace.
The monitor evaluator- These can be serious and discreet to ones who are nervous to secure the
consequences of any decision through thoughtfully (Robbins, 2016). Richer sound team
members enjoy analysing their problems and evaluating their issues and their ideas against their
development in electronic products and services. The contribution towards their employee as
they provide more flexibility for analysing ideas, try to motivate them with in giving suggestions
within inside or outside project work. Team leader in Richer sound have not to take care of over-
dominate their team members and try to match their work skills with their abilities of completion

of goals or objective it can be generated more strength among their work and weakness can be
lack of ideas and suggestion without listening them along with that moving slow with target.
Team worker- Team work might be often more in Richer sound for achieving ore target and
goals for making their more developed. Their main contribution towards their company is to help
other members in maintaining team effectiveness and achievement. If suppose their team
members do not work for specific task which given to them that might because some losses to
their company and may not be more earning profits and have less income sources. Team
members need to develop team skills and make them more possible to handle situation or
challenges (Stewart, Courtright and Manz, 2019). They have weakness in finding difficulties for
work and lack of working conflict with their other team members.
4. Concepts and philosophies of organizational behaviour
Path goal theory established by Martin Evans, which is related to contingency approaches and
derived from expectancy theory of motivation. This theory suggests various styles that is used by
leader in different situations-
Directive leadership:- This leadership in Richer sound helps their members for giving direction
and guidance along with that allow them for scheduling their work according to expectations of
managers. If some time there members do not work which direction they have shown then
company can pay large amount of losses.
Supportive leadership:- In Richer sound supportive leader must be required for having support
which could be friendly and approachable for other members. Here, all members they have to
treat all equally.
Participative leadership:- This leadership always consults in asking question and having
suggestion from their members in Richer sounds and allow all members to take participative in
decision-making of organization.
Achievement oriented leadership:- All leaders in Richer sound sets some challenged for their
members and expects them for performing at high levels (Wagner And et.al., 2017). Motivating
them and showing confidence about their work and help to achieve goals and objectives.
Contingency theory
It is an organizational theory that claims that there is no best way to organize a corporation in
leading company or make decision. These leaders in Richer sound are flexible in identifying and

adapting strategies which suited in their changing situation at particular period in time running in
organization. There are some important contingencies' theory of organization which keeps on
changing-
Technology:- This required to keep changing in Richer sound as it is electronic company which
more acquired to adopting more products and services for developing them in competitors
market and make their sales as high amount in profit. While adopting new technologies that
could help company in creating them along with more customer and maintain their situation
according to their technology (Cook and Artino, 2016). Due to Covid-19 developed countries has
become cashless as they use online payment method in transferring their money.
Customer and competitors:- They have developed many stores in different companies for
making more customer chains and satisfaction of them. Richer sound in making more store they
have generated many competitors in market along with this they adopted new techniques for
selling their products and services. If there will be more customer than they have more chances
in creating more competitors for their business and make more production for developing their
electronic business along with this they try to make themselves more attraction in front of
customer. As company always try to make their customer happy with their products and try to
build up their trust issue. Richer sound company tries to solve out their problems as comparison
with some other company they give some offers to their loyal customer.
Government:- Government laws norms and legislation keeps on changing from time to time for
all the business. Richer sound as never break any barriers which has impact on their business and
their employee for having more losses. As they have followed all rules and policies of
employment laws which given for their workforce. This theory helps them in maintaining and
ready for every situation that might be much important to keep changing (Couturier,2018).
Government are most to follows by them that could be more benefits in them, efforts will be
more if they are breaking their barriers than government might be taking some steps in keeping
them to make use of their rules and regulations.
Contemporary barriers to effective behaviour
Many problems have been arises due to have some changing in environment, and they need to
developed in Richer sound for making more profit and making their customer satisfaction. Also
contemporary issues which can not solve out in among team members.

Dominating team members- Some team members are with dominating personalities which
encourages them for participating in all active decision and also helps others for motivating them
to be participative in every agenda. If there are conflict between different team members than
leader or manager should help them in facing their situation.
Poor performance of team members-In some team there are poor members with their poor
performance which could be created effective barriers for Richer sound and might be more
effective behaviour for heir team. When leader wants to motivate them, but they still do not
motivated themselves for performing best tasks goals and objective for company, and they make
creates issues among them and can also be spread negativity for their company.
Poorly managed team conflicts- In Richer sound many of members are facing barriers that may
bad impact on their workplace (Rheinberg and Engeser, 2018). Which could not be removed and
developed their company. Disagreements among team members are normal and should be
expected by every team members.
Situational resistances
If Richer sound has changed their polices for developing their company more and their team
leader will not be able to understand and cannot adopt their policies according to their changes
than that might be more losses for organization. Adoption of new technology can also be causes
in achieving goals and objective, if without informing team leader Richer sound company
adopted techniques in creating more innovative ideas than they are not easily much be ready for
adopting them and keep changing according to their requirements.
Social capital theory
Social capital theory it is conception which has been recognized as a precious asset for activity
and safety of society, authorization of Richer sound organization and probability of civil society.
It plays important role in gathering of organization needs and attempt in devising successful in
today competitor world. Social capital is considered new thought which as compared with human
and physical superior is one of most important for assorted organization (McShane and Glinow,
2017). It acts as management tools for fulfilling organization goals more inefficaciously and with
fewer costs. In other words, social capital theory adeptness intercourse knowledge, value
beginning, competitive advantage and quicker performance for development organization. It also
includes average, value, network and social copulation with other employee in company and also
make proper interaction among them individuals. Social capital theory is primed of precious