Organizational Behavior: Tesco Plc Case Study Analysis and Report

This report delves into the realm of organizational behavior, examining the critical elements of organizational culture, motivation, and communication within the context of Tesco Plc. It begins with an introduction to the significance of organizational behavior for both employers and employees, highlighting its role in enhancing productivity and identifying internal and external identities. The report then explores various models and theories related to organizational culture, motivation, and communication, emphasizing how different organizations, like Tesco Plc, adopt specific cultures to achieve their goals. The core of the report presents findings derived from primary research, including interviews with Tesco Plc managers and employees. These interviews explore leadership styles, communication models, the productivity of organizational culture, motivational theories, and the distribution of decision-making power. The report concludes by emphasizing the importance of a strong organizational culture focused on employee behavior and goal achievement, along with the need for companies to adapt to challenges and changes to ensure profitability. This report provides valuable insights into how these elements influence employee satisfaction and organizational efficiency.

Organization Behavior

 Introduction
 Models and theories of organization culture, motivation and communication
 Findings
 Conclusion
Table of content

 Organization behaviour is most important for employer as well as employees that helps to
run a business effectively. It helps to identify the internal and external identity for the
purpose of increasing production level. If the behaviour of organization is good then
employees can work easily and also achieve targets of business industry.
Introduction

 Organisational culture involves behaviour addition to values which considers
experiences, philosophies along with expectations which improves efficiency addition to
organisational productivity. In different organisations different cultures are adopted to
attain individual business unit goals together with industrial goals. Some of the range of
models together with theories are as classified:
 Tesco Plc is a largest retailing company that deals with numerous services such as
electronics, petrol, toys, clothing and so on. The managers of Tesco Plc uses person along
with task culture in order to involve huge number of staff to complete tasks.
Models and theories of organization culture, motivation
and communication

On the basis of primary research interviewer analyse managers and employees view
regarding organizational culture and communication method which satisfy the employees
and increase the organizational efficiency (Smallman, 2016). Interview process conducted to
ascertain their vies which is discussed below:
 Interviewer: What do you think, organization need to change their leadership style?
 Interviewee: Currently Tesco follow the democratic leadership style which is people
oriented but sometimes it is important for the manager to adopt autocratic leadership style
in order to complete their task on given deadline.
Findings

Interviewer: As per your point of view, current model of communication is suitable or
they have to change?
Interviewee: Current model of communication is effective because is two way so
organisation easily communicate with customers and similarly customer's also able to
reach with management.
Interviewer: What do you think, organizational culture is productive or not?
Interviewee: According to manager, people or task culture help the Tesco to complete
their task in order to achieve business goals & objectives.
Continue….

Interviewer: Which motivational theory do you think more effective to encourage
employees to increase their performance?
Interviewee: Herzberg's two factor theory also help the organization to motivate their
employees after analyzing that they are satisfies with their job or not.
Effectively communicated organisation's mission, vision and values are cultivating
strong relationships between co-workers and encouraging collaboration between them.
Continue….

Continue….
Interviewer: Can you explain in few words that how decision power distributed in your
organization?
Shift manager: Power will be distributed according to the role of individual which they play
in the organization. For example: manager have managerial power and supervisor have to
supervise those people who perform under their supervision.
Interviewer: Please describe the way in which employees are developing their activities?
Shift manager: It will be possible when employees show personal interest and participated in
the activities which consulted by the organization for individual development.

Continue….
Interviewer: Employees have decision power related to their activities?
Shift manager: Yes, they have decision making power related to their activities and they have
to accountable for it.
Interviewer: What is your role in the organization?
Employee: I am a sales person of this store.
Interview: How do you feel being part of this company?
Employee: I feel very lucky that I am doing job in such amazing company which is very
popular in their area.

Continue….
Interviewer: What is the motivation which keep you within the company?
Employee: Working culture of Tesco is very friendly which provide me confidence as well as
opportunity to growth or enhance my skills.
Interviewer: Please describe your activity within Tesco?
Employee: I am a sales person in the Tesco's store where I am handling customer and guide
them at the time of shopping as well as helping through solve their query.

Continue….
Interviewer: How does communication work at Tesco?
Employee: Tesco follow both mode of communication such as top-down or bottom-up. Ant changes in the
strategies will be communicated to the lower level workers as well as any suggestion from the lower
workers will be communicated to the upper management people by using bottom up method.

From the presentation it has been recommended that culture of organization mainly focused on behaviour
of person as how they behave and complete goals in given period. Company adopts different culture that
helps to meet with challenges and changes for the purpose of making profits.
Conclusion