Organizational Behaviour Report: Lack of Motivation, Trust

This report provides an analysis of organizational behaviour issues within the Thames Valley Building Society. The report identifies and discusses three key issues: lack of motivation, poor communication, and lack of trust among employees. It explores these issues using relevant theories such as Expectancy Theory, Equity Theory, Organizational Information Theory, Cognitive Dissonance Theory, and Empowering Theory. The application of these theories to the case study is explained, and recommendations are provided to address the identified problems. The report emphasizes the importance of equal treatment, effective communication, and fostering trust within the organization to improve employee performance and overall organizational success. The report concludes by providing a list of references used to support the analysis and recommendations.

ORGANIZATIONAL
BEHAIVOUR

TABLE OF CONTENT
 Introduction
 Issue-1: Lack of motivation
 Issue-2: Lack of communication
 Issue-3: Lack of trust
 References

INTRODUCTION
Overview of the case study and main organizational issues:
 The case is related with the Thames Valley Building Society whose manager was Mary
Rogers.
 Tony Jackson joined the society after nine months and when Tony Jackson interviewed
the Mary Rogers, a situation of non-complication of thoughts and message occurs
between Mary and Tony. And meanwhile he was appointed as Senior branch assistant.
 Jane Taylor is also working in the society from the last four year as cashier and perform
the function of mortgage advances.

ISSUE-1: LACK OF MOTIVATION
 Motivation refers to the inner desire of an individual that encourage an individual to
perform the task (Kanfer, Frese and Johnson, 2017).
 It is an important organizational behaviour issue because due to low motivation
employees may not be able to work or give their full potential.

Theories:
Expectancy theory:
 As per this theory expectation act as a base of motivation that encourage an individual
to get encouraged and motivated.
 With the course of time and individual expectation raises and when it will be fulfilled
then it will lead to the motivation among the individual.
Equity Theory:
 According to this theory there is a need of equity in order to have motivation among the
individual.
 An equal and faire treatment of employees within the organization would act as a
means of motivation for employees (Ross and Kapitan, 2018).

Theories:
Application in context of case:
 With regard to the case application of this theory is highly applicable because in the
case no equal and faire treatment is being implemented between the other employees
and Tony Jackson.

Recommendation:
 In order to have an improvement of situation and raising of performance applicability
of these theories are highly applicable.
 This is because an equal treatment as per equity theory would lead to generate
motivation between the other employees including Jane Taylor.

ISSUE-2: LACK OF COMMUNICATION
 Communication refers to the exchange of information along with thoughts and ideas.
 It is an essential part of every organization because it lead to clarity of thoughts as well
encouragement among employees with regard to sharing of their ideas and thoughts
(Guffey and Loewy, 2021).
 If it will not be implemented and executed then it will act as an issue.

Theories:
Organizational information theory:
 This theory is applicable where the communication occurs in ambiguous way.
 Here it is expected from the employees that they will by using their own senses
understand the meaning of the message and the entire message.
Cognitive Dissonance theory:
 According to this theory the receiver is usually less interested in listening the thoughts
and dissonance of the other because they are more interested in listening their own
views.
 This usually occurs because they are datable to them (Jean Tsang, 2019).

Theories:
Application in context of case:
 Both the theories are fully applicable in case of Thames Valley Building Society.
 This is because under the case Mary Rogers was dissonance towards the Tony Jacksons
and shew was and want to listen only that thing which she desires.

Recommendation:
 In the above case it is recommended that the applicability of adequate communication
is very important in the society.
 As there is an occurrence of in-adequate communication so the practice of appropriate
communication enables the society to have better organizational culture.

ISSUE-3 LACK OF TRUST
 Trust is one of the important element in case of an organization and working place.
 If there is no trust among the employees and the and the employer then no organization
can achieve success and headed towards the direction of its objectives (Louis and
Murphy, 2017).
 Lack of trust in the organization is a serious issue because it will act as an hinderance in
the actual efficiency and performance of the work.

Theories:
Empowering theory:
 As per this theory there is a need to develop positive and trust environment in the
organization.
 This theory also support psychological behaviour of leader with respect to organization.
 Since, reliance involves attitude, behaviour and action (McGeer and Pettit, 2017).
Cognitive theory:
 As per this theory there is a special relationship between the staff member and the
organization.
 This means that they trust each other nonoptimally.

Theories:
Application in context of case:
 These theories are equally applicable in the case study because there is a clear lack of
trust between the Mary Rogers and Jane Taylor where instead of trusting its employees,
she trust a new employee and as a result the entire organization need to be affected.

Recommendation:
 Thus, as per the above case it can be recommended that if the organization would adopt
the practice of trust and the above theories the situation of distrust will never arise.

REFERENCES
 Guffey, M.E. and Loewy, D., 2021. Business communication: Process & product. Cengage
Learning.
 Jean Tsang, S., 2019. Cognitive discrepancy, dissonance, and selective exposure. Media
Psychology. 22(3). pp.394-417.
 Kanfer, R., Frese, M. and Johnson, R.E., 2017. Motivation related to work: A century of
progress. Journal of Applied Psychology. 102(3). p.338.
 Louis, K.S. and Murphy, J., 2017. Trust, caring and organizational learning: The leader’s
role. Journal of educational administration.
 McGeer, V. and Pettit, P., 2017. The empowering theory of trust. The philosophy of trust,
pp.14-34.
 Ross, S.M. and Kapitan, S., 2018. Balancing self/collective-interest: equity theory for
prosocial consumption. European Journal of Marketing.