Organizational Behaviour and Management in Florist Business Report

This report delves into the application of organizational behaviour principles within a florist business context. It examines the influence of organizational culture, politics, and power dynamics on individual and team behaviour and performance. The report analyzes various motivational theories, including Maslow's Hierarchy of Needs, Herzberg's Two-Factor Theory, and Alderfer's ERG theory, along with process theories like Vroom's expectancy theory, Adams' equity theory, and Latham and Locke's goal-setting theory. It critically evaluates the relationships between culture, politics, power, and motivation, offering justified recommendations for improving the organization's performance. The report emphasizes the importance of a healthy work environment, employee motivation, and effective leadership in achieving business goals. The case study highlights the significance of understanding and managing organizational behaviour to enhance productivity and foster a positive work culture within the florist business, especially considering the diverse backgrounds of its international workforce.

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ORGANIZATIONAL BEHAVIOUR IN A FLORIST BUSINESS
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1ORGANIZATIONAL BEHAVIOUR IN A FLORIST BUSINESS
Table of Contents
1. Introduction............................................................................................................................2
2.1. Task 1..................................................................................................................................3
2.1.1. Influence of Culture in an Organization.......................................................................3
2.1.2. Influence of Politics in an Organization.......................................................................4
2.1.3. Influence of Power in an Organization........................................................................5
2.2. Task 2..................................................................................................................................6
2.2.1. Motivational Theory of Maslow about Organizational Behaviour..............................6
2.2.2. Motivational Theory of Herzberg about Organizational Behaviour............................7
2.2.3. Motivational Theory of Alderfer about Organizational Behaviour.............................8
2.2.4. Process Theories by Vroom, Adams, Latham and Locke............................................9
2.3. Task 3................................................................................................................................10
2.3.1. Effect of Relationship between Culture, Politics, Power and Motivation in an
Organization.........................................................................................................................10
2.3.2. Justified Recommendation.........................................................................................11
Conclusion................................................................................................................................11
References................................................................................................................................12

2ORGANIZATIONAL BEHAVIOUR IN A FLORIST BUSINESS
1. Introduction
The term ‘Organizational Behaviour’ refers to the study of the attitude of each
individual towards an organization that has an exemplary effect in the functionality as well as
the productivity of the organization. Max Weber initially started the study of Organizational
Behaviour at the time of Industrial Revolution in the year 1760 (Deuchars 2017). Due to the
emergence of new technologies, there was an overall significant change in the social and the
cultural dimensions of an organization. These changes made an impact on the employees of
the organization in their perspectives as well as their morals. Hence, the concept of
organizational behaviour since that time proved to be of great importance to maintain a
healthy work environment.
Now, to define the term, it can be said that, the behavioural patterns of an individual
or a group of individuals that influences the performance in the team can be taken in account
of behavioural organization. The activities done by a team or an employee to carry out the
processes in an organization are also counted in the behavioural organization (Woolley
2016). The activities focuses on nature of a person such as motivation, enthusiasm, and
leadership attitude and so on (Antonsen 2017). The systematic calculation of such
characteristics of a person also determines his position in the organization, his salary, his job
profile and many more such aspects.
In the given case study of a florist shop in Prague, the business is a small enterprise
where organizational behaviour can make a great impact in the business enhancement and
prosperity. The main work of the company is to make jewelleries and or showpieces out of
beautiful flowers and leaves of the plants. The staffs of the organization are hired from
various countries of the world and thus there will be cultural and background differences
amongst the employees. This business report is to give an overview to the owner of the

3ORGANIZATIONAL BEHAVIOUR IN A FLORIST BUSINESS
organization stating the concept of organizational behaviour and how shall it be maintained
for the improvement of the organization.
2.1. Task 1
2.1.1. Influence of Culture in an Organization
The culture of an organization is a major factor that can determine the success of an
organization. It is based on the collection of certain common principles and beliefs that are
shared by all the employees of the organization. The behaviour of the employees within the
organization will be aligned according to the specific culture of the organization. The culture
of an organization also majorly focuses on the goals of the company and what contribution
needs to be made to achieve the specified goals. The goals of a company and the work
processes involved segregates it from the other organizations that has a different set of culture
and goals (McKellar 2017). The specific culture involved in an organization keeps the
employees interconnected through the deliverables expected from the organization. A healthy
culture in an organization helps the employees to coordinate with each other to accomplish
the tasks that will help them to achieve the required target.
An organizational culture can be classified into various types such as power culture,
person culture, role culture, task culture and many more. The power culture is the main type
of culture that determines the other types of culture in an organization. Either the owner or
the founder drives the power. The role culture is referred as bureaucracy that determines the
designations of a company that is hardly subject to modifications (Karam and Jamali 2017).
The person culture specifies how an individual employee can upgrade his skill set to serve the
company better. Thus, the florist organization at Prague can implement such cultures to
enhance the business. The owner should specifically set goals and using his power determine

4ORGANIZATIONAL BEHAVIOUR IN A FLORIST BUSINESS
the designations of the various employees. He can influence his people for an increase in
target and thus guide his employees to follow a healthy culture for their business.
2.1.2. Influence of Politics in an Organization
The employees of the organization itself often look down politics in an organization
negatively. They consider it to be some selfish actions done by certain people that might
hamper the harmony of the environment of the workplace and does not support it at all
whole-heartedly (Rempel 2018). The goal of an organization is to meet the target in their
business and prosper in the market by not doing any unethical activities and involving each
employee of the company in a fruitful way. However, due to organizational politics taking
place, employees fail to differ from their goal and tend to do activities that generate politics
creating a negative impact on the environment and the employees too. The main issue with
politics is the biasness or favouritism towards a particularly employee or team that leads to
many unwanted consequences (Chen et al. 2015). If an employee is not efficient enough and
yet favoured by the team leader or boss, he will definitely get promotion or an increase in
salary, which is not commendable. He will enjoy the benefits even if he does not deserve to
get the facilities. On the other hand, if any employee is competent enough to get promotion or
salary increment, he might not get what he deserves because of being a victim of politics.
In context of the florist business at Prague, the owner should not entertain any kind of
negative politics in his business if he wants to flourish in the market. He should not be biased
towards his employees. He should set the deserving salary range of equal standard of
employees in his business. In his business, he incorporates people from the outside foreign
countries as well. Hence, he should make sure that there is no racism amongst the employees
and they should maintain a harmony in the work culture in spite of their cultural differences.

5ORGANIZATIONAL BEHAVIOUR IN A FLORIST BUSINESS
2.1.3. Influence of Power in an Organization
The flow of power in an organization is always from the top management system
towards its subordinates. The purpose of applying power is to achieve any target or get a
particular work done by the low-level employees of the company (Sharma and Lawrence
2015). If seen in a positive manner, the power applied by the higher-level authorities of the
organization, is to set a vision for the company and achieve the goals for the prosperity of the
business. The power is required to fix any issues in the organization smoothly. However,
power can have its negative effects too. It is unethical for the higher authorities of the
organization to misuse their power and behave improperly towards the employees.
Designation, expertise, opportunity and personal characteristics are considered as some
sources of power (Heizmann and Olsson 2015). A person can implement his power in an
organization if he has expertise in his skill set like no other employees. A person with
significant leadership skills can use his power to direct a team in a company. Thus, power in
an organization should be implemented in a way that proves to be beneficial for the business
itself.
Similarly, the florist business owner at Prague can implement power in a positive way
and influence his employees to perform well. He should keep in mind about the concept of
organizational behaviour in his mind while implementing power in the business. He should
also recruit employees who will never intend to misuse their power. For instance, he should
appoint a business development manager who will train the sales people in an effective way
and not shout or behave rudely if the sales target is not met. He should also use his power
only to resolve issues and fix underperforming employees in his business. While employing
people from various countries of the world, he should use his power and include policies that
will prevent racism from his work culture.

6ORGANIZATIONAL BEHAVIOUR IN A FLORIST BUSINESS
2.2. Task 2
2.2.1. Motivational Theory of Maslow about Organizational Behaviour
The theory of ‘Hierarchy of Needs’ by Abraham Maslow proves to be of great impact
in any organization as it provides motivation for the employees in the organization.
According to the theory, the basic needs are of food and shelter, followed by security and
privacy (Ryan and Deci 2017). Social needs such as gatherings and friendships are also one
of the basic needs followed by creation of self-esteem and self-assessment towards the work.
Any organization should provide these basic needs to motivate their employees. For instance,
the florist business at Prague can provide their employees with sufficient break timing for
foods. The organization can arrange for gatherings at annual parties to motivate their
employees for better business and productivity. The owner should also arrange for job
security of the efficient employees such that the people get motivated to work better and does
not bother about losing the job due to performance issues at times.
Apart from the basic needs according to the theory, there exists higher needs too.
According to Latham (2016), an employee should never be satisfied with his calibre and need
to focus on improving his skill sets to serve the organization better than before. A company
can provide an employee with basic needs like food breaks and annual gatherings for
motivation. However, the organization need to influence an employee to increase his
efficiency for mutual benefit. The owner of the florist business at Prague should enhance his
employees and influence them to implement marketing strategies that will help in the
prosperity of the business. In turn, the employees will gain self-confidence through the
process and thus become motivated to work well. Generally, organizations tend to prevent
social interactions during work hours thinking it might affect the productivity of the
organization (Menard, Bott and Crossler 2017). However, the owner of the florist business

7ORGANIZATIONAL BEHAVIOUR IN A FLORIST BUSINESS
should think it the other way. He should allow social interactions to know more about market
strategies that will be helpful in expanding their business.
2.2.2. Motivational Theory of Herzberg about Organizational Behaviour
According to the motivational theory of Mr Frederick Herzberg, motivation of an
employee in an organization can be divided into two classified categories, which are the
intrinsic factors and the extrinsic factors. The intrinsic factors are also termed as the
‘motivation factors’ that will help the employee to get motivated mentally (Keshavarz and
Karami 2016). The intrinsic factors thus include less tangible assets like the challenging
work environment, potential growth and recognition from the company. Hence, any
organization should provide his employees with challenging tasks and arrange appraisal
rounds for them if they are successful because that will highly motivate them in enhancing
their work quality. As stated by Nicholls (2017), the extrinsic factors are the ‘hygiene factors’
that are basic necessities of an employee from an organization. The extrinsic factors are thus
more tangible in nature. Any company should incorporate with quality hygiene factors like
the job security, benefits of a job profile and the salary based on it. Employees do look up to
these tangible factors for job satisfaction in the organization.
The owner of the florist business at Prague should incorporate factors from Herzberg
theory to implement quality organizational behaviour amongst the employees in his business.
He should provide transport facilities to the sales person so that they can deliver the products
easily from door to door of the customers. He should incorporate new age machineries that
will help the employees to construct the jewelleries at a shorter span of time. Apart from this,
he should also arrange for appraisal rounds for the consistently performing employees in his
business who contributed in the production of the business. He should also arrange for team
performances such that work is divided and put challenges in making new designs for the
jewelleries that will help their business to grow magnificently.

8ORGANIZATIONAL BEHAVIOUR IN A FLORIST BUSINESS
2.2.3. Motivational Theory of Alderfer about Organizational Behaviour
Clayton P. Alderfer is another motivational person in management studies that
implied the ERG theory for the betterment of the organizational behaviour in any
organization (Zaghini et al. 2017). The ERG theory focuses on the need of ‘Existence’,
‘Relatedness’ and ‘Growth’ that helps the employees in an organization to find the
motivational factors to work enthusiastically.
The need of Existence specifies the materialistic desires like the food, clothing and
shelter along with mental job satisfaction (Al-Hoorie and MacIntyre 2019). This can be
compared to the Maslow’s first two levels of the hierarchal needs. The florist business owner
at Prague should definitely provide his employees with these basic needs to retain employees
in the organization.
Next comes, the need of Relatedness that focuses on the association with the job
profile as well as with the co-workers in the organization (Howard et al. 2016). It is important
for an employee to relate with the job profile else, the employee cannot get job satisfaction
and in turn cannot contribute to the productivity of the business. Hence, the business owner
of such exotic jewelleries should recruit people in his organization who has interest in the
craft and extract the best out of them while designing such exotic jewelleries. Apart from
that, he should also form a business team that will implement marketing strategies and
expand his business in greater horizon.
Finally, the need of Growth is the most vital one. An employee will serve an
organization only if he can see his personal growth by serving the company. This growth is
about increasing his skill sets, gaining experience and gaining self-assessment from the job
(Chumg et al. 2016). In the florist business at Prague, the business owner should influence his
employees to develop innovative designs for the ornaments that will contribute in enhancing

9ORGANIZATIONAL BEHAVIOUR IN A FLORIST BUSINESS
their skill set too and help the business to stand out in the market amongst the other
competitors.
2.2.4. Process Theories by Vroom, Adams, Latham and Locke
The organizational behaviour of the employees in a company depend on the
psychological and behavioural processes that solely motivate the employees and helps them
to persist in the organization. These processes are classified into four processes like the
‘Expectancy Theory’, the ‘Equity Theory’, the ‘Goal-Setting Theory’ and the ‘Reinforcement
Theory’.
According to the Expectancy Theory by Victor Vroom, the efforts of an employee
should have effective results to satisfy the expectations of the organization from the
employee (Wood et al. 2016). The expectation of the employee should also be considered in
terms of salary and recognition. Similarly, for the business at Prague, the owner should not
only expect effective production from the employees but also fulfil their demands by
providing them with healthy work environment and salary.
According to Kitchin (2017), the ‘Equity Theory’ states that all the employees of the
similar designation should be treated equally irrespective of their caste, creed, religion or
race. The employees should be judged only in terms of their work. For the business owner at
Prague, he should also categorise employees based in terms of their creativity ignoring the
difference of their cultural backgrounds.
The ‘Goal-Setting Theory’ by the Edwin Locke is a vital one where it states that any
organization should have its goal set and influence his employees to achieve the goals slowly
and steadily (Coccia 2015). The more challenging the goals are the employees on achieving it
gain the more confidence. Hence, the florist business owner should implement innovative

10ORGANIZATIONAL BEHAVIOUR IN A FLORIST BUSINESS
business strategies to engage the employees with challenging working environment and
targets and finally praise them for their achievements.
The ‘Reinforcement Theory’ focuses majorly on the behaviour of the employees in an
organization (Bellini et al. 2019). A good behaviour creates a positive impact in an
organization and has a recursive effect on the relationships between the employees. However,
if any employees chooses to behave badly, that will affect the harmony of the workplace. The
business owner at Prague should have strict guidelines in maintaining the organizational
behaviour of the employees in his organization.
2.3. Task 3
2.3.1. Effect of Relationship between Culture, Politics, Power and Motivation in
an Organization
In any organization worldwide, the culture, power, politics together has a great impact
on the employees and the departments as well as the processes of any company. The culture
of an organization defines its set of goals and specifies its perspectives. It also defines the
rules and regulations that needs to be followed by the organization thus maintaining the
organizational behaviour of the teams and its employees (Khaola and Sebotsa 2015). Any
kind of negative politics that leads to the phenomenon of favouritism should be neglected
such that the employees do not get demotivated. The higher authorities need to implement
their power to direct the employees for enhancing productivity in the organization (Bakotić
2016). If all these factors sum up together, it can highly influence the motivational factors of
the employees in an organization. Hence, the business owner of the exotic ornaments at
Prague should look into the positive influences of the culture, power and politics in his
business to maintain a healthy work environment and retain his employees. He should make
sure to implement business strategies and appreciate the hard work of the efficient employees

11ORGANIZATIONAL BEHAVIOUR IN A FLORIST BUSINESS
in his business. Apart from meeting the basic needs of the employees, he should attend the
higher-level needs too in order to expect proper organizational behaviour of the employees.
2.3.2. Justified Recommendation
The business owner of a florist business need to thoroughly understand the concept of
organizational behaviour to enhance his business and increase productivity. He is determined
to recruit people from the various nations of the world making sure of the cultural
differences. Hence, to improve his business operations and increase the workflow, he needs
to:
 Meet the basic needs of the employees like sufficient tiffin-breaks and proper salary
support
 Implement new business strategies to motivate the employees
 Arrange for appraisals to recognise the effort of the employees such that it motivates
them to work better
 Provide facilities to the employees to meet their higher level needs
 Improve the work environment by allowing employee interaction such that innovative
ideas about business can come through
Conclusion
In conclusion, it can be said that, the florist business can expand its horizon and
increase stable productivity in their ornamental and exotic flower business if they focus on
the organizational behaviour and motivation factor of the employees. If a proper
organizational behaviour is maintained it can enhance the harmony of the workplace leading
to long-term retention of employees. Thus, the owner needs to get a clear vision about the
concept of organizational behaviour and implement them through various aspects of politics,
power and culture in his business keeping in mind the best interest of the employees.

12ORGANIZATIONAL BEHAVIOUR IN A FLORIST BUSINESS
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