Organizational Behaviour: Culture, Politics, Power & Team Success

This report analyzes organizational behaviour within 4Com plc, a UK-based telecommunications provider. It examines how organizational culture, politics, and power influence individual and team behavior, drawing on models like Charles Handy's cultural framework and Hofstede's dimensions. The report evaluates content and process theories of motivation, exploring motivational techniques for goal achievement. It differentiates between effective and ineffective teams, analyzing team development theories. Furthermore, the report applies organizational behaviour concepts to 4Com's context, assessing the impact of these concepts on behaviour, and concludes with recommendations for improvement, including training and political issue management. The Maslow theory and Charles Henrys model of culture illustration are also presented.

UNIT: 12 –Organizational Behaviour
Submitted by:
Submitted to:
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Contents
Introduction...........................................................................................................................................3
Task 1-Written report............................................................................................................................4
Introduction:......................................................................................................................................4
P1 Analyse how an organization’s culture, politics and power influence individual and team
behavior and performance.................................................................................................................4
M1 Critically analyze how the culture, politics, and power of an organization can influence
individual and team behavior and performance.................................................................................8
D1 Critically evaluates the relationship between culture, politics, power, and motivation that
enables teams and organizations to succeed in providing justified recommendations.......................9
Conclusion:......................................................................................................................................10
Task 2..................................................................................................................................................11
Introduction.....................................................................................................................................11
P2 Evaluate how content and process theories of motivation and motivational techniques enable
effective achievement of goals in an organizational context............................................................11
M2 Critically evaluates how to influence the behaviour of others through the effective application
of behavioural motivational theories, concepts, and models............................................................15
Conclusion.......................................................................................................................................16
Task 3..................................................................................................................................................17
Introduction.....................................................................................................................................17
P3 Explain what makes an effective team as opposed to an ineffective team..................................17
M3 Analyse relevant team and group development theories to support the development of dynamic
cooperation......................................................................................................................................19
Conclusion.......................................................................................................................................20
Task 4..................................................................................................................................................21
Introduction.....................................................................................................................................21
P4. Apply the concepts and philosophies of organizational behavior within an organizational
context and a given business situation.............................................................................................21
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M4 Explore and evaluate how concepts and philosophies of OB inform and influence behavior in
both a positive and negative way.....................................................................................................23
D2. Critically analyze and evaluate the relevance of team development theories in the context of
organizational behavior concepts and philosophies that influence behavior in the workplace.........24
Conclusion.......................................................................................................................................25
Conclusion...........................................................................................................................................26
References...........................................................................................................................................27
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Introduction
This report will present the organizational culture, policies and also the power of 4com plc
for encouraging the working efforts done by the whole management. The 4com plc is UK
based telecommunication provide which assists in providing business telephone system to the
UK SME market. They also improve the phone solutions for resolving the telephonic issues
of approx. 10000 customers within the home country. The turnover of 4com plc is £20M to
£30M. This assignment is mainly focused on the content and procedure theories of
motivation and motivational methods which enables the actual attainment of goals within the
business environment. Also, the role of the effective team will be explained as opposed to an
ineffective team. In addition to this, the concept and philosophies of organizational behavior
within the situation of 4com plc will be explained. The report also presents Maslow’s theory
and Charles henrys model of culture illustration. The concepts and strategies adopted by
4com plc. will be evaluated for solving the business issue.
(Source: Livewire, 2018)
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Task 1-Written report
Introduction:
This part of the reported study will introduce the culture, politics and also the powerful
influence of 4com plc. Different models such as Charles Hendy, Hofstede, etc. will be
evaluated below. Also, the organizational culture and politics of 4com plc will critically
analyzed.
P1 Analyse how an organization’s culture, politics and power influence individual and
team behavior and performance.
As stated by Charles Handy, culture is the way in which the persons live and trail unrecorded
standards. He also explained that the philosophy portraying a society is resolute, built and
dispersed by the leading group within the association. The organizational culture of 4com plc.
contains power culture, task culture, person culture and role culture.
(Source: Author)
Organizational culture
The organizational culture is simply defined as the basic politics, standards and ways of
interrelating which contributes towards the single and psychosomatic environment of the
organization. It consists of the behaviour of value of organization which can either affect its
environment in positive or negative way. The organizational culture of 4com plc is effective
which helps in attaining its stated goals and objective of the organization. It can be seen that
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Power Role
Task Person

the organizational culture of 4com plc helps in providing innovative and strategic ideas for
the development of the organization. Basically, the 4com pl. is a medium sized organization
where the workers are dedicated towards their work which helps in the rapid development of
the firm. There are many products of 4com plc which has been improved effectively such as
business phone system, application and others.
As stated in Hofstede Insights (2018), organizational culture is well-defined as the method in
which the business employee linked to each other, their effort and the outdoor world by
comparing with other organization. This will not hinder or enable the strategies made by the
organization. The Hofstede is divided into five dimensions which are individualism, time
orientation, femininity, power distance, uncertainty avoidance. This theory is used within the
working environment of 4com plc. for integrating the efforts of employees in the culture for
getting an effective outcome.
Power culture
In an organization with the authority culture, the power is mainly detained by few persons
whose effect ranges in the organization. It means that some employees or managers are
involved in the decision making the process of the organization. There is various power
culture within 4com plc such as experts, legitimate, referent and coercive power which can
either have a positive or negative impact on the growth and development of the organization.
The advantage of power culture is that it helps in making the decision easily (Merchant,
2018). In the working environment of 4com plc it can be seen that only some of the
employees used to take part in the decision meetings and due to this, the employer is to not
required to analyze the various decisions. Mainly the power culture of 4com plc consists of
manager who holds the reasonable power more than the employees. The 4com plc is
telecommunication firm which requires some technical experts who can be able to take a
decision regarding the software and hardware works of the system (Tutor2u, 2018). The
referent power is linked with the reference of other employee working within the firm. The
coercive power shows the negative part of the organization in which threats and other
activities will be used by the upper management against the employees for the completion of
the work. In the context of 4com Plc. rewards are also provided by the management for
motivating the employees (Merchant, 2018).
Role culture
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In general, the organization with role culture is based on rules. They are highly controlled
with each and every employee within the organization by knowing their roles and
responsibilities. In the context of 4com plc employees are bounded with rules for attaining
the stated goals and aim of the organization.
Task culture
In the context of 4com plc the task culture helps in making a sudden decision at the crucial
phase of the organization. Each and every employee are concerned with their work which
helps in the improvement of the production and another aspect of the firm. Teams are
designed to resolve specific problems and also to derive power from proficiency as long as a
team requires capability.
Person culture
The organization having the person culture is simply the collection of employees who work
or the same organization (Tutor2u, 2018). In the context of 4com plc the person culture is the
social groups and other people which assist in increasing the organizational performance
effectively.
Stakeholder map
The stakeholder map is the visual representation of the stakeholder analysis which organizes
those people as per the key criteria which will be managed in the project.
The stakeholder map of 4com plc is diagrammed below:
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(Source: Interaction Design Foundation, 2017)
Organizational politics
Organizational politics is defined as the action taken by the employees as per the given
position and power by the upper management. There are numerous factors which are
responsible for creating a bad environment within the organization. As some of them are lack
of communication, conflicts, mismanagement, unorganized business structure, and others. In
the context of 4com plc, the organization politics is having positive as well negative impact
over the business structure and another aspect of the firm. With the help of organizational
politics, the employees will be able to attain the stated organizational goals whereas it can
create undesirable consequences as well.
Organizational power
The organizational power is important because it helps in influencing the behavior of other
employees within the firm. The structural source of power is used by the management of
4com plc for attaining the goal and objective before the deadline.
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M1 Critically analyze how the culture, politics, and power of an organization can
influence individual and team behavior and performance.
It can be seen that the culture, politics, and power plays an important role in influencing the
individual’s team behavior and also their performance. In the context of 4com plc, the
culture, politics and power influence the team performance in a positive way. This is because
the organizational manager is focused over the communication and another process of the
firm which helps in modifying the structure in a progressive way. The culture of 4com plc is
effective as it contributes to the growth of their product and service as well. The management
of 4com plc is used to analyze the market and customer needs for modifying their culture as
this helps in changing the organizational environment easily. The main advantage of
organizational culture is that it mainly gives a positive vibe to the employees and employer as
well (Bolman and Deal, 2017). The organizational politics can either hinder or foster the
development of organization. In the context of 4com plc, the employer is taking care of
avoiding the political issues. This helps in protecting the vision and mission of firm
effectively.
In the context of 4com Plc. the pros and cons of culture, power, and politics are listed below:
Factors Advantage Disadvantage
Culture Helps in increasing the
motivation level of
employees
The negative culture can
affect the skills and abilities
of employees
Power The skill and abilities of
employees help in increasing
the organizational
performance
The junior employee does
not have the power to
communicate with the upper
management which can
demotivate their work
Politics Helps in developing
competitive behavior
The rise of conflicts and
disputes within the firm
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D1 Critically evaluates the relationship between culture, politics, power, and motivation
that enables teams and organizations to succeed in providing justified
recommendations.
The culture, politics, and inspiration are linked with each other which assist in enabling the
team and organization as well for succeeding their work in an effective and efficient way. In
the context of 4com plc. the employees are integrated with the culture for making innovative
product and services for the development of the organization. The political factors sometimes
affect the development of 4com plc. It is important that the management needs to focus on
the strategies which help in motivating the employees (Fullan, 2014). It can be seen that if the
employees will get motivated then easily the organizational development will be done
effectively. The adoption of Maslow theory helps in fulfilling the higher needs and demand
of the customer. In general, the effective organizational culture helps in growth and
expansion of the firm whereas the unorganized culture can affect the communication level of
the firm.
Recommendations
 The organization can hire training professional experts who can provide new ideas
and skills for enhancing the working level of employees.
 Meetings and other activities can be organized for knowing the demand and problem
of the customer with the organization.
 The employer can also divide team for analyzing the ideas
 The organization needs to manage the political issue so that it will not affect the
organizational future.
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Conclusion:
The above report concludes that the Hofstede and Henry's model will assist in analyzing the
organizational politics and behavior in an effective way. Through this, the organization will
be able to know their problems and drawbacks in order to improve the performance. The
organization needs to organize a meeting or other activities with their employees for
resolving the issue related to the dirty politics.
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Task 2
Introduction
This section of the reported study will evaluate the content and process philosophies of
motivation and also the motivational techniques for attaining the stated goals and objective of
the firm. Various theories will be explained for knowing its influence on the organizational
behavior.
P2 Evaluate how content and process theories of motivation and motivational
techniques enable effective achievement of goals in an organizational context.
Motivation
In general, motivation is well-defined as the internal and external features which arouse
aspiration and vitality in people to be repeatedly absorbed and dedicated to the job role.
Content theory
The content theory explains the reason regarding the changes in human needs is regular time.
Some of the content theories are as follows:
Maslow’s hierarchy of needs- The Maslow’s hierarchy of needs is the motivational model
in psychology consists of five steps model of social needs frequently showed as the ranked
stages within the diagram.
(Source: McLeod, 2018)
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