Human Behaviour in the Workplace: Impact on Organizational Success

This report explores the impact of human behavior within the workplace and its direct influence on the success of an organization, using Waitrose as a case study. It delves into how human behavior affects workplace safety, employee motivation, and the development of effective relationships between employers and employees. The report covers two main topics: the relationship between human behavior and change within the workplace, analyzing the positive and negative impacts of change on both micro and macro factors such as political, economic, social, technological, environmental, and legal elements. It includes a SWOT analysis to measure internal and external forces influencing business functions. Additionally, the report examines human behavior and communication within the workplace, emphasizing the importance of body language, vocal skills, and confidence in fostering effective communication. It discusses various strategies, including leveraging social media and digital marketing, and applies motivational theories like Maslow's hierarchy of needs and goal-setting theory to improve human behavior and drive organizational growth.

ORGANIZATIONAL
BEHAVIOUR
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Table of Contents
INTRODUCTION ..........................................................................................................................3
MAIN BODY ..................................................................................................................................3
Investigate impact of human behaviour within workplace with its impact on success of an
organization ................................................................................................................................3
TOPIC 1...........................................................................................................................................4
Human behaviour and change within workplace .......................................................................4
Impact of change on micro and macro factors within an organization ......................................4
TOPIC 2...........................................................................................................................................7
Human behaviour and communication within workplace..........................................................7
CONCLUSION .............................................................................................................................11
REFRENCES.................................................................................................................................12
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INTRODUCTION
Organizational behaviour are those terms which are used upon defining about
perspectives which directly impacts behaviour of employees and attributes helping individual
work within business. Further, organization behaviour leads upon developing working
environment by covering certain aspects related to performance, communication, motivation,
leadership, job structure, working profit with various factors is been covered within it. These
aspects makes organizational behaviour developed within an organization. It is used within
business to deal upon conditions that is related to organization which may result in conflict. In
this file organization that has been taken is Waitrose which is an British supermarket established
in the year 1904. Further, discussion is done in relation over impact of human behaviours on an
organization.
MAIN BODY
Investigate impact of human behaviour within workplace with its impact on success of an
organization
Human behaviour is one of the most important perspective which is used in order to
make an organization perform its functions and operations more effectively(Griffin And et. al.,
2020). This perspective holds importance in relation over all development of an organization.
Human behaviour affects an organizations by developing workplace safety for both employer
and employee. It leads upon motivating employees by structuring workplace with positive
aspect. Since working environment is essential within an organization like Waitrose that makes
goals and objectives formed more effectively. The organization's like Waitrose due to good
human behaviours is able to develop better and effective relationship with employee's creating
job satisfaction and trust over them. It is able to enhance team working and develop strategies
related to business environment in more effective way. Human behaviour makes an
organization's leaders are able to utilize their behaviour to help them guide, direct, and influence
the work of their team. Through understanding human behaviour an organization is able to
develop various perspectives making organization development possible with more
effectiveness. In order to understand human behaviour two important perspectives has been
covered which are change and communication.
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TOPIC 1
Human behaviour and change within workplace
Human behaviour and change is interrelated with each other as it has tendencies to
impact culture of an organization. Change impacts micro and macro factors of an organization
which has tendency to effect working of organization on large scale. Changes caused within
human behaviour at work place makes organizations develop in both negative and positive
manner. The positive impacts of such change on an organization like Waitrose has been
discussed as follows:
Behaviour Change Improves Workplace Harmony
Workplace harmony is maintained with the help of behaviour change by developing
creativity and collaboration within staff members that leads over improving work performance.
Positive behaviours creates strong relations between employer and employee which makes work
done with efficiency for an organization like Waitrose.
Behaviour Change Encourages Positive Attitudes Toward Learning and development
Learning and development is based over behavioural change in a way that its leads
towards enhancing employee's performance(Hoyer And et. al., 2020). Behaviour is not
appropriate of employee's working within Waitrose can stop there working progress by lacking
knowledge attained about work making task quality reduced and hinder work progress of and
organization.
Impact of change on micro and macro factors within an organization
Micro factors are those factors which is based upon elements like political, economic,
social, environment and legal. These elements tends to impact external working of business and
changes over such elements leads upon effecting over all growth. It has been discussed as
follows:
 Political factors: The factor is based over policies that has been formed by government
in relation to tax or any other perspective. If change in tax policies is negative then It
leads toward decreasing sales for organization like Waitrose.
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 Economic factors: These factors are related to various perspectives like unemployment,
profit and revenue generation with import and export rate. If change is caused within
economic policies of government which creates employment opportunities then Waitrose
is able to enhance its workforce.
 Social factor: Under the factors perspectives like taste and preferences of customers are
identified which leads over making organizational development possible. Waitirose
requires to understand about customers taste as it helps in making product developed
accordingly.
 Technological factor: These factors are based over technological development taking
place all over the world. If technological change is positive then it leads over making
Waitrose use innovation technology making it delivery process improved and payment
method enhanced.
 Environmental factors: The factors is based over development done upon
environmental policies. These policies are able to makes environmental policies to be
followed by an organization like Waitrose(Humaidi and Balakrishnan, 2018). If
environmental policies are followed by Waitrose then it leads towards making positive
approach developed in more effective way related towards attracting customers.
 Legal factors: It is related over legislature which has been developed for running an
organization as per legal structure of country. If an organization like Waitrose is not able
to change its policies as per legal standards then it has ti suffer from legal consequences
in future.
Macro factors are those factors that effects internal working of an organization like
Waitrose. In order to understand about change SWOT has been conducted as follows:
SWOT Analysis: A tool which is used to measure the intrinsic and extrinsic forces that
influence the functioning of business is termed as SWOT Analysis. London Fashion Week, 2019
is a trade of clothing supported by government of UK that held twice in a year in London. The
trade shows the creativity and culture of individuals and enterprises as well as includes designer
collection of clothing and accessories, presentations, etc. However, there are some factors that
expresses strengths, weaknesses, opportunities and threats within the business and these are
tabulated as below:
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Strengths Brand image: London fashion week, 2019 is
not only popularized in UK, but also the people
of other countries are connected with this trade.
It serves essentials with unique designs and the
people all over the world trusts the designers
who are designing those products(Lau, 2020).
This creates the brand image within the
business and hence, is a strength for the trade. Creative essentials: Creators within the
business designs innovative products according
to the perceptions of market share. Therefore, it
assists them in expanding the sales volume of
the trade and increases profitability within the
business.
WeaknessesBarrier for new market: It create barriers for
new markets in their continual success. London
Fashion Week, 2019 offers opportunities to new
designers but fails in establishing a sustainable
business for them as compared to other
designers. Lack of talent: Within the trade, workforces
are less experienced and are lacking in building
an interconnection between the designs created
and the ability to make them creative.
Manpower engaged in the business have less
entrepreneurial and technical skills. Hence, they
have not much skills to create new designs
which becomes a weakness within the trade.
Opportunities Updating technology: Utilization of updated
technology is an opportunity for the managers
of London fashion week, 2019 for creating new
and unique designs. Administrators of the
business can promote their trade through
digitalization and can generates higher profit
margin with the help of latest technologies.
Threats Economic recession: Due to economic
recession in past years that caused a lay down in
financial standards of business and thus, created
a situation of business instability in market. It is
a threat for London fashion week, 2019 as the
situation created by recession can also impact
the operations of respected business in an
adverse way.
TOPIC 2
Human behaviour and communication within workplace
Workplace communications is an important process which is used for exchanging about
information and ideas which is delivered verbally and non – verbally within one person or group
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of person working within an organization. The information is delivered with the help of e-mails,
videoconferencing, text messages, notes, calls, etc. In order to improve communication within an
organization various kinds of perspective are used by Waitrose which has been discussed as
follows:
 Body language: This is one of the most important factors which defines about
employee's attitude towards an organization like Waitrose.
 Vocal skills: It is based upon transferring information through speaking if an employee is
not able to understand the information. This makes work to be done with less perfection
making organization face loss.
 Confidence: It is related to various kind of aspects which has been used in order to make
work done more effectively. This is important part of employees behaviour as it helps
employee's work with enthusiasm.
There are various kinds of factor which leads over making communication improved
within an organization like Waitrose that is social media that makes information to be circulated
in more effective way which makes its products reach to customers more effectively(Long,
2018). Also platforms like You- tube is used in order to advertise organization's like Waitrose
and its products. Digital marketing is used for getting connected to its customers by presenting
its products all over the glob. The factors and platforms helps in bringing change by making
organization like Waitrose use various kinds of digital platforms helping in making sales and
revenue increased for Waitrose. In order to making communication improved theories of
motivation is applied which has been discussed as follows:
Maslow's theory of motivation: This theory is based upon identifying about basic needs which
is required to be fulfilled over demands. Under it certain level exists which has been discussed as
follows: Physiological need: This has been used for making definition based over needs which is
related to water, food, cloth, shelter, etc. These needs should be full fill helping over
making survival possible for an employee. Safety need: In this level various perspectives related over health, wealth and security
has been covered more effectively.
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 Social need: In this needs in relation to love and feeling of togetherness is deal with
making individual's motivation done in more affective manner. Self- esteem: In this appreciation and self respect has been covered with positive feelings
over value uplift.
 Self-actualisation: It is based over making development of feelings done
 This is based upon making development of feelings helping over completing work with
effective perspective.
Waitrose makes fulfilment of individual done as per sustainability leading towards
making confidence and enhancing motivation. This makes employees feel connected within
organization and its nature. Such change within organization leads over making positive change
possible within an organization.
Goal-setting theory: This theory is based upon making formulation done helping in developing
and planning done over goals and objectives achieved more effectively. It is related upon making
clarity and transparency developed in an organization helping over making goals achieved more
effectively. Under it an individuals is able to conceive change in more effective way which has
been discussed as follows:
 Self-sufficiency: According to an individual it has build self potential helping over
efforts performed by increasing affective perspective(Mittelman and Rojas-Méndez,
2018). This makes task completion possible. It helps upon increasing performance of
employees.
 Goal commitment: This factor is based over making target increased and performance
developed by employees effectively.
This is used by Waitrose for motivating an individual by developing focus upon concerns.
It is based upon increasing efficiency by improving goals achievement in sustainable manner. It
helps upon working over modification and changes leading towards development of organization
on effective way.
These theories are able to make changes done with the help of motivation which makes
working completed more effectively. Through applying these theories within Waitrose human
behaviour is improved with positive approach towards organizations growth.
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Team worker: In this an individual makes management possible over work conditions
making sustainable development possible. Further, it makes tasks and activities completed with
appropriate outcomes has been discussed as follows:
 Implementer: It helps upon responding over making achievement done as per
requirements helping over making decisions taken.
 Coordinator: The team work has make coordination done by influencing all team
members which makes collective support achieved in relation to organizations success.
This is collective support making success achieved. This is an important perspective used
by an organization.
 Specialist: Team worker is specialized field that leads upon providing sustainability
required for taking guidance and making confidence and flexible way. It helps upon
making team perform well and effectively.
 Completer-Finishers: They are those people helping in completing work thoroughly and
it ensures that errors or omission makes attention paid upon completing job with more
effectiveness.
 Monitor-Evaluators: This is an important part which is used for evaluating over
objectives and goals that has to be accomplished before taking any kind of decision. It
makes progress monitored effectively.
 Specialists are people who have specialized knowledge that is needed to get the job done.
They pride themselves on their skills and abilities, and they work to maintain their
professional status(Rupčić, 2020). Their job within the team is to be an expert in the area,
and they commit themselves fully to their field of expertise.
Team work is an important part of an organization as it is based upon better and effective
communication. This makes communication developed with effective medium that makes
organizations development done more effectively. Through change in communication better
team can be developed making goals accomplished more effectively.
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CONCLUSION
From the above discussion it can be concluded that organizational behaviour means those
perspectives which helps upon making work done by developing business environment. These
behaviour has various kinds of aspects developed in order to make organizational development
possible. Under it two main aspects has been discussed which is based over communication and
change. It has been connected with various kinds of changes taking place within an organization.
Also theories and appropriate point is discussed in relation over selected organization.
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REFRENCES
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