Organizational Behaviour Report: LG Electronics and Team Dynamics

This report analyzes organizational behaviour within LG Electronics, examining the influence of culture, politics, and power on employee behaviour. It explores Handy's model of organizational culture, differentiating between power, role, task, and person cultures, and discusses the impact of good and bad politics, along with the application of French and Raven's power model. The report further delves into content and process theories of motivation, including Maslow's hierarchy of needs and Vroom's expectancy theory, to understand how these theories can be applied to enhance employee motivation and achieve organizational goals. Additionally, it explores the effectiveness of team cooperation, utilizing Tuckman's team development model to analyze team dynamics. The report concludes by discussing organizational concepts in a business situation, providing a comprehensive overview of organizational behaviour principles and their practical applications within a corporate environment.

Organizational Behaviour

Table of Contents
INTRODUCTION...........................................................................................................................3
LO1 .................................................................................................................................................3
Influence of culture, Politics and Power on the behaviour of others ..........................................3
LO2..................................................................................................................................................6
Role of Content and Process theory in achieving goals of the organization...............................6
LO3..................................................................................................................................................8
Cooperation effectiveness impact on others in the organization.................................................8
.......................................................................................................................................................10
LO4 ...............................................................................................................................................10
P4 Organizational concepts in business situation .....................................................................10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Organisation behaviour study human behaviour at workplace. It emphasize on various
person's interaction in the company and the way in which they communicate interact and work.
LG is one of the leading electronic firm in Britain and its headquarter situated in south korea and
sales air conditioner, mobile etc.. Firm performance growth can be understood from the culture,
power and politics that is going inside it. Report discusses Handy's Model describe 4 types of
culture associated in the company. It also defines Good politics and bad politics are two form
politics that company faces or can face and the way in which controlled and also explain power
distribution which can be analysed with French and Raven's model. Report also emphasize on
process and content theory such as Maslow's and Vroom’s Expectancy theory. Effective and
ineffective team and Truck man's model show cooperation among members in the firm. It also
discussed concept about philosophies of firm behaviour.
LO1
Influence of culture, Politics and Power on the behaviour of others
LG plays significant role in developing organization with proper culture with
minimization of Politics and power and give more autonomy to workers and understand their
problems and resolve quickly (Chan, 2019).
Influence of Cultures on others (Handy's Model)
Handy define 4 different type of culture, namely Power, Role, Task and Person. And the
way in which they influence organization performance and impact on its growth.
Power Culture
Power culture one of the influential culture and in this culture power is limited in the
hand within few superiors and their influence is on everyone in the organization. Decision are
quickly made and address using this culture and in this achievement of employees are more
important compare to the way in way they achieve ( Beekhof, 2016). LG cannot use this culture

as it will stop innovation and creativity of employees which are the basic foundation of growth of
the firm. It increased tension between team and hence efficiency, quality and productivity of the
workers.
Role Culture
This type of culture emphasizes on rules rather than power. Everyone is the firm high
controlled by some sets of rules that are defined their duty related to different task. In this power
of the person denoted by his role or rank in the firm structure. It is built by detailed company
structure and follow hierarchy with different kinds of instructions that are commanded by role of
the person (Kompaniiets, 2019). Decision making in such kind of culture is slow and hence
impact on performance of the organization and also company not willing to take high risk which
is important in global world. It is more of bureaucratic in nature.
Task Culture
When team are combine to achieve goals in the organization then it can be said task
culture. Task is one of the primary concern in such culture and hence power can be shifted to
person according to need. Skills, personalities and leadership plays important role in
effectiveness of the culture. LG can use this culture and influence leadership in the firm
effectively and workers remains committed to work and hence higher goals can be achieved
using it.
Person Culture
In this individual emphasize on achieve his goals rather than focus on combine effort and
consider unique and superior to the firm. In this company only exist in order for employees to
perform their duty.
Politics
Politics plays important role in growth of the organization and or can say a company with
good politics achieve higher goals on time while in bad politics, there are very few chances of
individual's growth and company performance hampered.Politics impact on individual behaviour
in negative way.
Good Politics
Good politics give equal chance to all in the organization and hence contribute in growth
of the firm. In this power is distributed between all in right manner and every person in the
company can get equal chances of growth rather than focused on particular. Suggestion and

opinion are taken from everyone in the company and according to that rules and regulation are
set in the firm. In decision-making all Team opinion become important and hence a combine
effect will support in achieving higher goals (Powell and Tilt, 2017). It increases skilled and
talented individual's in the organisation and also improve innovation and creativity skills of the
workforce. LG use good politics in the company and hence able to achieve higher goals on time
with combine effort and suggestion of all person associated with the concerned work.
Bad Politics
Bad politics become barrier in growth of the organization. In this power is distributed in
between few members in company which are of high rank or have strong hold on firm's matters.
In this biasness increases and hence few people will get chance growth of the organization and
also it effects on innovation and creativity skills of the workers which are very necessary in
changing business environment. Skilled and talented workforce migrate to another firm and
hence company cannot gain competitive advantage and achieve higher goals on time or
effectively. LG try to avoid bad politics in the firm by proper controlling and monitoring and if
company higher authorities finds someone is playing such politics then fired from the firm.
Power role in firm
Power is the one of the important component that who will decide the changes, decision
in the firm. French and Raven's describe five forms of powers which are associated in the firm,
namely legitimate, reward, expert, referent and coercive.
Legitimate Power
Legitimate powers come with the position of a person in the firm for example a CEO or
director have more rights in decision-making and changes in the organization. Most of the junior
level persons must be obedient to decision (Remy, 2017.). However, such kind of power is
temporary and if the person lost the position then power too. LG CEO and higher authority use
this power in the firm which helps in achieving higher target on time.
Reward Power
This power is associated with the person who are able to give rewards, incentives,
promotion etc. to other workers in the firm. This power is highly used in LG to give
opportunities to talented and skilled workforce in the organization and also impact on person
growth of all the workers hence increase their efficiency, loyalty and productivity of the work.

Coercive Power
In this power can be used by superior to discipline, to punish and to withhold rewards to
workers in the firm. Attractiveness and biasness can be increase in such kind of power. LG
ignore use of this power.
Expert power
This power is used by LG and it helps seniority to influence decision and rules according
to their experience and knowledge.
Referent Power
It can be discus form of reverence added by a leader who has strong interpersonal
connection quality. LG use celebrity and other referent power to influence masses for purchasing
its product.
LO2
Role of Content and Process theory in achieving goals of the organization
It emphasizes on what motivates workers, namely a need that must be full-fill and it can
be either intrinsic or extrinsic. Organisation growth highly impacted from motivated employees
and team work which contribute in growth of the firm.
Maslow Motivation Theory:
This theory focus on increase the performance of employees by motivating them with
different kind of things such as Physiological needs, Safety needs, social needs, Esteem needs
and Self-actualization.
Physiological needs
It can describe as basic needs of human beings to survive such food, water and air.
According to Maslow if this needs are not full filled then the performance of a person effected
and mind and brain cannot work (Sarla, 2020). LG HRM support employees or give salary that
they can fulfil basic needs and also can secure their future with rest of money and hence they
remain motivated at workplace.
Safety and security
Safety and security is one of the important concern of employees at workplace. Safety
can be explained as protection of individual from any kind of threat for example workstation’s
safety. Security emphasizes on individual security in form job, police etc. LG provides different

kind of safety and security to workers such insurance, proper workplace conditions etc. so they
remain motivated towards work.
Belongingness and love
According to Maslow belongingness is important in growth and motivation of an
individual such that they can feel as a close part of group. LG Human resource department and
management together provides various activities and involve all employees and hence they feel
part of the organization and contribute accordingly.
Esteem
Maslow explained that need for esteem in human life is most important things. LG
valued, respected and appreciated workers and hence able to increase their efficiency, quality
and productivity.
Self-actualization
It refers to individual desire to grow and develop in changing life. LG gives opportunity
and also training and development programs which help in personal growth of the workers.
Vroom’s Expectancy Theory of Motivation
Vroom's expectancy theory explains that behaviour comes from conscious option among
alternatives whose purpose it is to increase pleasure and to decrease pain. According to this
theory people are motivated to do some work by three things, namely rewards in return of the
work, trust for getting reward when they perform something and believe that they can achieve
goal by working hard.
Provide rewards that individuals value
According to this individual must be rewarded something against performance. LG HRM
analyse performance of employees yearly and according to it give rewards, recognition etc.
which contribute in personal growth and hence enhance their performance which impact on
growth of the organization.
Set achievable objectives for individuals
It can be observed that one can only achieve targets and objectives of the organization.
Targets are set by seniors but the resource and empowerment play important role in achieving it
(Patil, 2020). LG Management divided targets according to capacity of individual and in the
beginning they give small targets then give higher and hence consistency enhance performance
of the employees at the work place. Company also encourage workers to achieve higher goals

and motivation plays important role in achieving it. Human Resource Department conduct time
to time training which improve their ability and skill at workplace and hence increase their
efficiency, quality and productivity. Resources and associated work also timely delivered which
decrease barrier in achieving goals.
Provide promised rewards when they are earned
In this individual is timely given all rewards and also implicit and explicit outcomes and
in case one fail to provide reward then it breaks trust and effect on motivation which is necessary
to achieve higher goals in the organization. LG provide rewards as per the promise in form
incentives, increments, promotion etc. which motivate to employee’s to achieve higher goals on
time and increase their loyalty towards company. Company gives recognition and reward in
quarterly basis in form of money and also give opportunities if they deserve and hence it impacts
on personal growth of the employee’s (Kanfer, Frese and Johnson, 2017).
LO3
Cooperation effectiveness impact on others in the organization
Team can define as a group of people that collective contributes to achieve targeted goals
in the organization. Cooperation plays important role in the growth of the organisation for
example if seniors in the firm motivate and encourage juniors then they can achieve goals timely
and also improve innovation and creativity in the firm. There are two types of team, namely
effective and ineffective teams and each one decide capacity of firm to grow and expand the
business.
Tuckman's Team Development Model (1965)
This model focuses on the way organization team deal with beginning of work to close
down of it. It divided into four parts, namely forming, storming, norming, performing and
adjourning.
Forming
This stage described as initiation of the group which consist of interaction of unknown
person. In this some rules are set by team which can be official or not official for working under
the team (Guttenberg, 2020). In this phase, LG team members are highly interactive and nice to
each other and try to gain confidence of each other and build relationship which can help in
future work culture.
Storming

In the next stage, members of the team try to gain control over each other and become
less friendly. Interpersonal issue can be increases in this stage or some member want to different
task then the given one. If some members uncontrolled then they become hostile. It can be
defined as stage in which group formation resistance happen.
Norming
In this group members wants work together and try to avoid resistance that has added in
above phase and become more comfortable to each other. Conflicts and problem is resolve or try
to avoid creating normalize situation for the work.
Performing
in this stage problems resolve and healthier environment is created for the work.
Productivity of the group increases and friendly behaviour towards each other increased. Roles
of the team become fluid and team work corporately as a single unit.
Adjourning
In this stage task is over and each one is recognized according to their work and
performance. This is last phase and give overall performance of team formation.
Effective Team Ineffective Team
 In this task and objectives associated
are completely understood by all group
members and hence it positively impact
of final results.
 Group discussion emphasized and
everyone opinion and suggestion is
taken into account and are relevant to
task.
 In this members listen to each other and
hence most of the things can be cleared
quickly (Paulus and Kenworthy, 2018).
 In this conflict chances decrease as
most of team members are comfortable
and understanding each other.
 Decision are made by joint agreement
 Objectives and related task might be
not properly understood by team.
 In this few member’s decision has to
follow by others because of dominating
nature and contribution are very little
then they express.
 People often refuse to listen each other
and hence new ideas are ignored and
overlooked which effect on quality and
productivity.
 Conflict easily arise in this because
blocking each other and hence it creates
a negative environment which
hampered growth of work.
 In this decision-making is in the hand

of all team members and hence right
procedures is followed which lead to
fruitful result.
 Leaders in this hear everyone and not
dominate others.
 Communication is cyclic in effective
team and hence proper coordination
increase efficiency, quality and
productivity of the work.
of few and which effect on achieving
goals timely with quality.
 Leadership quality are very poor in
such form of leadership.
 Communication is very poor between
different members of the group.
LG has effective team at workplace which contribute growth in the organization.
Communication in the firm are very strong decrease chances or errors and mistakes at
workplace. Human Resource Department of the work hard to create bond between different
member and hence able to gain competitive advantage in changing market place.
LO4
P4 Organizational concepts and philosophies in business situation
It is essential for the LG company to implement integrated different philosophies and
concepts of organizational behavior so that can effectively respond over the changes.
Social Capital theory
Social capital theory stated that it is essential to involve number of stakeholders i.e.
internal and external because each stakeholders’ posses’ different thoughts and their involvement
which can be influenced decision-making process (Farhan, 2018). Leaders and managers must
not concentrate on task achievement but they must focus on stakeholder’s requirements and
needs for the job place. For example, there are various factors like creative working
environment, motivation factors etc. promotes individuals to maintain productivity of individuals
in the workplace and gains all framed objectives within timeframe. Team leaders of LG company
should consider organizational behavior of their team members then all staff automatically
perform productively in the workplace and improves profitability ratio.
Conflicts between team members and management are quite usual because it is not
mandatory that everyone keeps same perspective. But in that state managers and leaders both
plays vital role such as they identify issues due to this conflict crisis arises and resolves them

quickly by developing social cultural that mitigates all professional conflicts. In addition, social
cultural helps company in achieving its objectives instead of trapping in obstacles. Ethical
behavior is another important aspect of organizational behavior that helps LG in improving its
standard of work and enhances value-added services in staff working. However, ethical behavior
can be reductant in the absence of leadership support or employee resistance. In such situation,
path goal theory is the best theory that can improve performance of team in the LG company
positively.
Path goal theory
According to the path goal theory, managers and leaders must choose appropriate
leadership behavior or style which can fit as per the requirement of working place so that
profitable outcomes can be received by the organization. The main objective of implementing
this behavior is to develop motivation in individuals and team members so that they perform
their duties productively in the workplace. To influence productive behavior in the company
leaders or managers requires to understand needs of employer and employees then they can
practice effective actions i.e. leadership style and motivation approaches. Leaders are responsible
for motivating individual and teams to put more efforts in respect of achieving projected goals
and objectives within timeframe (Dokony, Singh and Arumugam, 2020).
Social system of the business, ethical policies and mutual interests etc. takes in
consideration to have better functioning of teams in the workplace. There is a reason such as
social system comprises practices and beliefs which develops good organizational culture for the
staff and increases goodwill of the organization in the business market. Open communication
supports company to create positive working environment and increases social connectivity of
stakeholders in the company. However, motivation and group development theory support LG to
influence behavior of teams and individuals in efficient manner. On the other hand, effective
leadership style is another important factor for the business because it controls overall
organizational behavior and helps in developing productive and professional culture.
CONCLUSION
It can be analysed from the report that organization behaviour plays important role in
growth of the company. LG promote task culture in the company from 4 different types Hand's
organization culture and also it promotes good politics in the firm with power equally distributed
among all members. Company motivate employees from various kinds of motivation such as

award and rewards in terms money as understand from Maslow and Vroom’s Expectancy Theory
of Motivation. Effective teams contribute in growth of the LG as can analyse from cooperation in
the firm and also Tuckman’s model show team formed and worked together.
REFERENCES
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