Organizational Behaviour Analysis: Marks and Spencer Report

This report provides an analysis of organizational behaviour, focusing on the impact of organizational culture and communication on business growth and development. The study includes an interview-based analysis of Marks and Spencer's organizational practices, examining how culture influences employee behaviour and decision-making, and the role of communication channels in maintaining relationships and sharing information. The report explores different types of organizational theories, policies, and procedures relevant to fostering a positive workplace environment. It highlights the importance of effective communication in improving team morale, building relationships, and sharing innovative ideas. The report concludes with a discussion on the criteria for maintaining employee relationships through communication and provides relevant references to support the findings.

Organizational behaviour

INTRODUCTION
 Organizational behaviour is basically the study about the behaviour of human in the
organization and how they can interface towards the business goals. Many researchers are doing
study the individual behaviour in their organizational roles.

DISCUSSION
 Organizational culture may be defined as underlying the assumptions, beliefs and value that can
interact with the contribute towards the unique social and psychological environment at workplace. In
Marks and Spencer, organizational theory will help for identifying the problem and resolve them. It
useful for increasing the productivity and profitability of organization in global marketplace
(Chattopadhyay, 2019). There are different types of theories applicable in the culture at workplace
such as Classical, Contingency and system theory.

Handy’s Model of organizational culture

INTERVIEWING
Q1. How can identify that organizational culture effect on the business growth and
development?
 M1: He was said that organizational culture always effects on the business growth and
development because employees are not feel free to make decision regarding improvement.
 M2: He was said that organizational culture may depend on the behaviour of employee when how
they act during task performance. In this way, it has required to identify the nature of employee
towards business goals and achievements.

Cont.
 M3: He was said that culture may differ in any situation and condition because it cannot
same at every time. it directly impacts on the both positive and negative ways

Q2. What are advantage of communication in the business culture
and environment development?
 M1: He was said that there is no doubt that effective communication always improves the culture and
environment because each employee is sharing their own idea which useful for building an effective
environment at workplace.
 M2: He was said that business communication with the customers and employees should do more
efforts for making successful deals of product and services. This communication will offer the better
quality of services to potential consumers.

Cont.
 M3: He was said that communication is medium that can share the information from one person to
another so that it is necessary in the business culture to give innovative idea. It is helping for improve
the team morale and build a good relationship.

Q3. What are different types of policies and procedures help for
organization to maintain culture or environment?
 M1: He was said that Human resource policies help for maintaining the strong culture and environment
because they provide reasonableness, proper structure, consistency etc. it directly impacts on the business
culture for consistently maintained in proper manner.
 M2: He was said that there are some policies such as equal treatment of employees at workplace which help
for providing the rights but sometimes, some employee can use their right to claim business. in this way, it has
been effected the culture or environment of organization.
 M3: He was said that there are different types of policies and procedures follows by organization such as
complaint policy, honesty policy, door policy etc.

Q4. What are advantage of communication channel in marks and
Spencer?
 M1: He was said that communication channel may play important role in the organization that help for
sharing information from one department to another. It should be established the connection between them.
 M2: He was said that electric communication channel such as email that help for sending file and information
to other. It is the fastest transmission channel to maintain security and privacy during data sharing.
 M3: He was said that communication channel the improve the performance and efficiency of enterprises. It
can improve coordination between management and customer to provide the accurate detail about the product
by using communication channel.

Q5. What are main criteria of communication that help for
maintaining the relationship between employee?
 M1: He was said that communication can help for understanding the overall work and also emphasis
towards the development. It should help for build the strong relationship within meeting and discussion.
 M2: He was said that Employee can share their feedback through past experiences and also promote
more involvement of employee in development, planning and organizing activities.
 M3: He was said that communication always ensures all services of employees are sending through
messages and also build the critical understanding for explaining the criteria. It should also maintain
good relationship between them

REFERENCES
 Inglis, J., 2019. Development and evaluation of an organizational citizenship behaviour and
counterproductive work behaviour structural model.
 Marques, J.M.R. and et.al., 2019. The relationship between organizational commitment, knowledge
transfer and knowledge management maturity. Journal of Knowledge Management. 23(3). pp.489-507.