Organizational Behaviour Report: Employee Behavior and Effectiveness

This report provides an in-depth analysis of organizational behaviour within a multinational American retail company. It examines the personality and learning habits of employees, highlighting their focus on training and development, although some employees struggle to apply the acquired knowledge. The report evaluates employee perception, values, and attitudes towards work, emphasizing their dedication to ethical business practices and maintaining the company's reputation, despite concerns about pay structure and labour strikes. It further assesses job satisfaction and stress, identifying issues related to pay and the effectiveness of employee benefits. Finally, the report explores organizational effectiveness, emphasizing the company's efforts to reduce operational costs, promote creative thinking, and strengthen financial stability. The report concludes with recommendations for improvement, including adjustments to the pay structure, implementing rewarding plans, and providing effective leadership to encourage employees to utilize their skills. The assignment is a response to the provided brief to analyze employee behavior and organizational effectiveness.

Running head: ORGANIZATIONAL BEHAVIOUR
Organizational Behaviour
Name of the Student
Name of the University
Author Note

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The significance of the organizational behaviour is increasing in a noteworthy manner
in the modern business world. With a precise focus on the increasing consideration of the
managers towards the diversification of the workforces, the importance of the organizational
behaviour is subjected to a significant growth. The conceptual definition of the organizational
behaviour is pretty significant in stating the need of managing the diverse backgrounds and
the cultures of the employees inside the organizations (Huczynski, Buchanan and Huczynski
2013). Along with that, the sustainability of the business operations of majority of the
organizations is seen to be significantly dependent on the capability of the organizations in
managing the various aspects of their organizational behaviour such as the employment
related situations, work culture, employment turnover, absenteeism, productivity along with
the human resource and performances management of the employees (Wilson 2018). The
paper is focused in the elaboration of the organizational behaviour of an American retail
market giant. The multinational company operates in the global retail market. The paper
analyses the personality and learning habits of the employees of the company inside the
workplaces. Along with that, the paper evaluates the perception, attitude or values of the
employees towards their operational activities. The paper also evaluates the job satisfaction
of the employees in the company in addition to the discussion regarding the organizational
effectiveness. Apart from this, the paper includes a set of important recommendations for
improving the organizational effectiveness in the company.
Personality and Learning Habits of the Employees:
Considering the business operations of mentioned multinational retail giant, it is
understandable that the company has significant amount of concern towards the effective
management of the organizational behaviour of the employees and that is visible with the
formation of the various policies related to business ethics or appropriate business conduct.
The Type A employees of the company are observed to be significantly focused towards the

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learning that they achieve from the company. The openness of the employees towards the
proactive management of their developmental needs with the help of the training and the
developmental activities is seen to be one of the crucial factor that influences the company in
formulating increased number of training and developmental activities for the employees of
the company (Corporate.walmart.com. 2019). From the various interview sessions of the
senior managers of the company, it is pretty evident that the ability and focus of the
employees towards the learning and development of their skills and competencies provides
the much needed base for them in the development of the academies for providing the
training program which are tied up with the working supercentres. This is significantly
helpful for the employees of the company in increasing their knowledge and skills both in the
class room sessions along with the sales floor training sessions.
As a result of the training sessions, the employees of the company are able to gain the
advanced retail skills along with the soft skills such as the leadership, change management
along with the improved interpersonal communications (Corporate.walmart.com. 2019).
However, one of the major concern for the company is seen to be the apathy of the employees
in utilising their acquired knowledge or the skills in real time business operations.
Perception, Values and Attitude towards the Work:
With a precise focus on the body language and the behaviours of the employees inside
the organization, it is visible that the employees of the company are dedicated for working
efficiently inside the company. Majority of the employees of the company are determined in
meeting the desired quality standards in their business operations and that is evident with a
precise look at the increasing urge of them in improving their skills and competencies with
the help of the training provided by the company. During the year 2018, 450000 number of
employees of the company were observed to participate in the training program of the

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company and that reflects their intention of improving their skills for managing their business
activities in a more improved manner (Corporate.walmart.com. 2019). Apart from this, the
employees of the company are observed to be pretty focused in maintaining their business
ethics. It is understandable that the retail business industry is facing an intense level of
competition which is growing day by day and under such situation, the reputation of the
companies become significantly important for influencing the purchase intention of the
customers.
Hence it is important for the managers and the employees of the company to make
sure that they operate with a precise focus on the ethical principles of the company. The
employees of the selected multinational retail giant are observed to be significantly focused
in maintaining the good reputation of the company. The company is able to formulate a
significantly efficient employer’s code of conduct which is based on the various aspects such
as the accountability of the employees, ethical business practices, integrity, values and
transparency in the business operations of the employees (Walmartethics.com. 2019). The
influence of the code of conduct is pretty visible in the operational activities of the employees
of the company. Along with that, the corporate governance policies, employee code conduct
along with the training and developmental policies are able to provide the much required
motivation to the employees of the company. The high performances and the improved
quality in the business activities of the employees of the company proves the positive
mentality of the employees of the company towards their operational activities.
Job Satisfaction and Stress:
The employees of the company have the access to a variety of the employee benefits
starting from the health improvement schemes and policies, educational benefits, intensive
training practices along with the financial benefits such as the discount cards for their

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purchases from the stores of the company. For example, the formation of the training
program in connection to the working supercentres play a crucial role in providing the much
required motivation to the employees of the company. Along with that, the formation of the
Live Better U educational program in association with the Guild Education is notably
efficient in providing significant support to the education of the employees of the company
(Guildeducation.com. 2019). Other than this, the Centres of Excellence Program of the
company has the potential to effectively minimize the health concerns of the employees of
the company (Corporate.walmart.com. 2019). However, the main concern for the Type A
employees of the company is seen to be inappropriate pay structure of the company and that
is pretty visible with the increasing number of labour strikes happening in the American
workforce of the company (Youtube.com. 2019).
Organizational Effectiveness:
The concept of the organizational effectiveness demonstrates the fact that the degree
of the effectiveness of the companies are directly dependent in the capability of the
organizations in achieving the desired objectives of the growth. Cameron and Whetten (2013)
commented some of the crucial indicators for the increment in the degree of the
organizational effectiveness as higher productivity along with the reduction in the operational
cost of the companies. The selected multinational company is able to strategize their business
operations in such a manner that it be able to reduce the operational cost. Apart from that, the
company is able to make sure that they provide the much required scope to their employees
for providing creative ideas with the practices of the various form of brainstorming and
creative thinking techniques. The promotion of the constructive conflict amongst the
employees of the company from the part of the senior management of the company is
significant in improving the team bonding which has the potential to enhance the
effectiveness of the business operations of the employees. As a result, the company is able to

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strengthen their financial stability which is pretty visible with the generation of an increased
revenue of 514.4 billion US dollars in the year 2019 along with 21.96 billion US dollars in
the same year as operating income (Walmart.com. 2019).
Recommendations:
With a precise focus on the working condition and the employment relations, it is
evident that the company has established efficient policies and procedures for the welfare of
the employees of the company. However, the employees of the company are observed to be
concerned regarding the inappropriate pay structure which is evident with the strikes for
creating a pay structure with annual compensation of more than 25000 US dollars for each of
the employees in the American workforce (Youtube.com. 2019). Hence it is recommended
for the company that they formulate appropriate pay structure with a precise focus on the
industry standards. Along with that, the company is recommended to create a rewarding plan
that has the provisions for direct monetary incentives for the employees of the company other
than the discount cards or health benefits. For making sure that the employees of the
company utilise their gained skills and competencies in their daily business activities, it
becomes important for the management of the company to provide the appropriate form of
leadership for the employees of the company. Along with that, the company must create
appropriate rewarding plan for motivating the employees in utilising their acquired
knowledge and skills in their usual business activities.

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References:
Cameron, K.S. and Whetten, D.A. eds., 2013. Organizational effectiveness: A comparison of
multiple models. Academic Press.
Corporate.walmart.com. 2019. Working at Walmart. [online] Available at:
https://corporate.walmart.com/our-story/working-at-walmart#0000014f-d6e6-d36d-adcf-
deef101a0000
Corporate.walmart.com. 2019. Working at Walmart. [online] Available at:
https://corporate.walmart.com/our-story/working-at-walmart#0000014f-d73a-d36d-adcf-
df3b9d0a0000
Corporate.walmart.com. 2019. Working at Walmart. [online] Available at:
https://corporate.walmart.com/our-story/working-at-walmart#0000014f-d6ee-ddf0-a36f-
d6ef29970000
Guildeducation.com. 2019. Guild Education | Education as a Benefit. [online] Available at:
https://www.guildeducation.com/
Huczynski, A., Buchanan, D.A. and Huczynski, A.A., 2013. Organizational behaviour (p.
82). London: Pearson.
Walmart.com. 2019. Walmart.com | Save Money. Live Better.. [online] Available at:
https://www.walmart.com/
Walmartethics.com. 2019. Home | Walmart Global Ethics Office. [online] Available at:
https://www.walmartethics.com/content/walmartethics/en_us.html
Wilson, F.M., 2018. Organizational behaviour and work: a critical introduction. Oxford
university press.

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Youtube.com. 2019. Workers Strike in 20 Cities As Study Finds Walmart Can Pay More.
[online] Available at: https://www.youtube.com/watch?v=FZ7wRpNpvdE