University Report on Organizational Change Management and Diagnosis

This report presents an action research study on organizational management and change, focusing on diagnosis and the application of change models. The research, conducted for a university assignment, involved interviews across government health, hotel, and supermarket sectors to identify communication gaps and other issues. The report utilizes Kotter's Integrative Model and Lewin's three-step process to analyze findings and recommend solutions. Key findings highlight significant communication problems within the organizations. Recommendations include establishing a sense of urgency, promoting coalition, clarifying vision, enhancing communication tools, empowering employees, creating short-term wins, and adopting new approaches. The report emphasizes the importance of understanding and addressing organizational change for sustained success and development.