Organizational Change: Leadership, Team Dynamics, and Driver Analysis

This report explores the complexities of change management within organizations, focusing on the impact of internal and external drivers on leadership, team behavior, and individual performance. It examines various measures to minimize the negative effects of change, including effective communication, employee engagement in decision-making, feedback mechanisms, and fringe benefits. The report also identifies common barriers to change, such as communication gaps, political and economic factors, and interpersonal relationships, and analyzes how these barriers influence leadership decision-making. Furthermore, it uses force field analysis to assess the driving and resisting forces of change, specifically in the context of technological advancements. The conclusion summarizes key findings related to brand image, economic conditions, and the importance of adapting to change for organizational success. Desklib provides solved assignments for students.

Understanding and leading change
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INTRODUCTION
Change is an integral part of an organization. They have to adopt it as it is law of nature.
Without change it is not possible for firm to survive For long time. However, there are various
types of change that occurs within an organization. It can be either due to change in internal or
external drivers. Therefore, they have to adopt it successfully so that it is easy to cope up with
change. In order to do so leader are core member that supports in this. They apply different
leadership style to implement change. Moreover, they guide and direct employee to work as per
change. In This leadership play vital role. The report will describe about internal and external
drivers that impact on leadership, team behavior etc. Also, it will be discussed of different
measures which is taken to minimize impact of change on organization behavior. Along with it,
barriers of change and how it influence decision making in leadership will be explained.
Task 1
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Ways in which internal and external drivers affect leadership, team and individual behaviour
While implementing changes such as external as well as internal factors are playing a crucial
role. These can decide the durability and complexibility.
Strength- It focuses on brand image as well as uniqueness for which it is popular within
marketplace. Through it can recognise strength as star bucks has high product quality but at the
same time its CSR decreases so firm focuses on its CSR actions.
Weakness- Starbucks are unable to follow as well as adopt its new policies. So leaders of the
firms needs to boosts the workers to adopt as well as implement various new policies.
Opportunities- These are consider as those areas where necessary changes can be made to thrive
the growth of the firm (Drago-Severson. and Blum-DeStefano,2018). Starbucks can also
implement change within their at present products in the market so leaders of the firm needs to
create new roles as well as several tasks for employees in order to boosts them in achieving
goals.
Threats- These are consider as the factors that reduces performances as well as productivity of
the business and employees both. It happens because these are the factors that can regulate firm
to implement modifications as staff member resists firm to implement various changes. Coffee
is a beverage who’s taste over the time changed as various firms open coffee shops so starbucks
consistently deal with changes that enhance the quality of product.
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External drivers
Political- These are the factors that impacts the firm rules as well as regulation of a nation.
Starbucks operates globally so it is difficult for the firm to understand various changes related to
the political. It includes quality standards, tax rate, employment laws and many more.
Economic – It focuses on change within the economic conditions of the nation. It focuses due to
change within the conditions of the market. Such as rise in tariffs forces to decrease the salary as
well as wages that creates negative influence (Hughe, 2016). It also influences the product
quality of Starbucks. A rise in tariff forces also leads to decreases salary of the workers as well
as wages that also creates a negative influence.
Social- These are the factors that are related to the culture of the firms as well as impact upto a
great extent. It includes rise within living standards, income level within society. So the entity
also needs to improves the quality of the product so that it can fulfil the demands of the
consumers. Also it is consider as vital to retain the consumers as it focuses to implement changes
as well as polices according the culture of the nations , it also leads to the new working that
impacts the behaviour of the workers.
Technological- It plays one of the vital role in creating as well as developing process, systems
as well as procedures. Starbucks uses a AI system learns to make decisions in complex,
environment and taking feedback which provide a personal experience for customers who use
mobile app its business globally and in addition to this implement new operations as well as
techniques.
Measures taken to minimise negative impact of change in organisation
Whenever a change is implemented it create a negative impact on organisation operations
as well as employee performance. This is because staff resists change and they do not work to
with new methods. Moreover, it is necessary to find out the areas where there is negative impact
of change occurring so that can be minimised. If impact is not mitigated then it can highly impact
on entire organisation operations. Also, it becomes difficult to implement change in such a harsh
situation. Therefore, effective measures are taken in order to mitigate negative impact of change.
There are various measures available but it depends on type of impact that what is suitable for
it. The measures are defined as :
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Communicating change to employees - this is best suitable measure that is taken to minimise
impact of change. Here, managers as well as leader communicate to staff that what change is to
be done, where, when, how, etc. so, they provide complete information to them regarding
change. Here, purpose is to create awareness among them so that they are prepared to work and
do not resist change. Also, benefit of change is communicated to them. Hence, it gives them
clarity about everything.
Engage in decision making – it is also way to minimise impact as here employees can be
involved in decision making. The manager can engage them to take suggestion that how change
can be adopted. Thus, on basis of that decision is taken. This enables in gaining their satisfaction
as well. Furthermore, staff gives their views that in what way they feel comfortable to work with
and what method or process is best suitable for them. In this way it becomes easy for
organisation to work together with them and apply change successfully.
Taking their feedback- in this measure a system can be implemented to take feedback of staff. It
gives in idea that what issues are being faced by them in implementing and adopting of change.
So, if issues are identified before and during change implementation then it becomes easy to
take relevant measures as well to resolve those issues. Alongside, taking feedback provide info
about what changes are to be made and where.
Fringe benefits- it is a measure which is taken to encourage staff so that impact of change in
minimised. They can be given fringe benefits to adopt change successfully. This will results in
attracting employees to get those benefits by working as per change. Furthermore, it also
encourages leader so they put more hard efforts in order to create a positive environment so that
change is successfully applied. thus, in this way goals are attained as well.
Thus, these all are measures that can be taken by abc to minimise negative impact of
change. It will enable in successful implementation of change without affecting business
operations.
Long term implication of drivers on organisation
It is analysed that there are long term implications of drivers on abc. These highly affect on
its growth and operations. Therefore, the implication needs to be eliminated. However, it is
found that on covid 19 driver will impact on its revenue for long term. It is due to fall in GDP
of global economy. Besides that, social driver will also have a long term implication. Due to
pandemic there is change in people needs. Now, they are highly concerned about health. Hence,
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the needs will remain constant for long time. The firm will have to ensure that product is safe
and healthy and there is no impact of it on health. In addition to it, change in CSR policy will
enforce organisation to protect environment and maintain sustainability. Thus, they will have to
make contribute towards society and ensure that environment is not harmed. So, for long time
CSR needs to be adopted in effective way.
Task 2
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Barriers for change and how it influence decision making in leadership
It has been identified that there are various barriers of change due to which it is not
implemented in effective way. These barriers can exist either inside or outside organisation. It
highly impact on change as it restrict change to be executed. It is necessary to find out those
barriers so that proper measures are taken to overcome it( Hughe, 2016). Along with it, the
barriers also influence on decision making as well in leadership. Thus, in Starbucks there are
certain barrier of change which are defined as
Communication gap- it is main barrier of change which exist inside organisation. Here, due to
lack of communication the employees are not aware about what change is applied, where and
how will benefit. So, the management does not share complete data and info to them. Thus,
there exists a communication gap in it. Moreover, miscommunication results in creating
confusion and dilemma within staff that what type of change will occur. Hence, due to it change
is not managed in effective way and also implemented. When employees are not having clarity
about change then their performance is affected (Nelson‐Brantley. and Ford, 2017). It also
influence leadership decision as leader are not able to find out what style is suitable and how to
direct staff. So, there is need to have complete knowledge and information about change.
Political change – this is another barrier of change. Here, any change in government laws and
regulations impact on company operations. So, due to it they are not able to implement change
in effective way. Besides that, they have to change their policy or procedure to execute change.
It leads to making changes in plans and affect in working of staff as well. Moreover, it influence
decision making of leader as well. They have to change style and find out new ways of
implementing change. In addition, culture of organisation is affected due to political change.
Economy- as company growth depends on economic growth so any change related to economy
is barrier of it. This is because entire business operations are affected. Similarly, change to be
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applied is affected as well. For instance – covid 19 is barrier of change as due to it economic
growth of nation is impacted adversely. Also, it influence decision making of leader as they
have to take change their decision and find out creative way to execute change.
Interpersonal relationship: In the organisation if company is not having relationship with its
employees then it change is not executed properly. It influences the efficiency of firm and
difficult for staff to accept changes. Thus, employees do no resist when change is done and
support it.
force field analysis to drive and resist forces
it is analysis that is done to analyse what are the forces against change and resist change.
So, on basis of that decision are taken. In order to use this tool there is a proper plan developed.
This enables in analysing forces. Thus, in Starbucks technological change is to be applied. the
forces field analysis is
Force for change
Technological change
Force against change
Increase efficiency High maintenance cost
High quality products Technical failure
Low cost
So, from above analysis it is analysed that in Starbucks technological change is going to
be made. Thus, for that force for change is it will increase efficiency of operations, also the
quality of products will be maintained. Use of advance software will enable in maintaining of
standards. The cost of production will reduce. But in this forces against change are there will be
high maintenance cost required to install IT infrastructure and there may occur technical failure
in it.
Task 3
LO 4 PPT
CONCLUSION
From the above it had been summarized that focuses on brand image as well as uniqueness
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It focuses on change within the economic conditions of the nation income level within society.
Report focused on Communication gap exist inside organisation such as miscommunication
results in creating confusion and dilemma within staff that what type of change will occur as
well as Political change is another barrier of change.. Furthermore leadership approaches to deal
with changes
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REFERENCES
Books and journals
Alavi, S.B. and Gill, C., 2017. Leading change authentically: How authentic leaders influence
follower responses to complex change. Journal of Leadership & Organizational
Studies, 24(2), pp.157-171.
Doppelt, B., 2017. Leading change toward sustainability: A change-management guide for
business, government and civil society. Routledge.
Drago-Severson, E. and Blum-DeStefano, J., 2018. Leading change together: Developing
educator capacity within schools and systems. ASCD.
Hughes, M., 2016. Leading changes: Why transformation explanations fail. Leadership, 12(4),
pp.449-469.
Nelson‐Brantley, H.V. and Ford, D.J., 2017. Leading change: a concept analysis. Journal of
advanced nursing, 73(4), pp.834-846.
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