Change Management Report: Analyzing Strategies for Business Success

This report provides a comprehensive analysis of change management strategies for a courier service company. It begins with an executive summary outlining the goals of improving market share and supporting employee empowerment through technology and training. The report then details the requirements for change, linking them to strategic goals and assessing organizational performance. It identifies external trends, operational changes, and the application of a consulting model. A significant portion of the report is dedicated to a change management project plan, including identifying changes, assessing their impact, and conducting a cost-benefit analysis with risk assessments and mitigation strategies. The plan also includes a detailed training plan for employees, addressing resistance to change and outlining resource requirements. The report concludes with a review of the change management plan, including evaluation and modification strategies, providing a holistic view of the change management process and its implications for the organization's success. References and an appendix are also included.

Running head: CHANGE MANAGEMENT
CHANGE MANAGEMENT
Name of the student
Name of the university
Author note

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Executive summary
The report aims at undertaking steps in order to bring in changes in the management of the
concerned company for making the improvements in the situation of the business in the market.
The strategic goals of the company and the objectives of the company goals is supported by the
proper employee empowerment strategies and the training that is being delivered to the
employees for their better functioning. It will be helping the company to undertake the smooth
functioning of the business enterprise. The report enumerates the assorted benefits and the risks
that are involved while implementing the change in the structure of the organization. Therefore,
the purpose of the report is to understand the importance of the change that is being planned by
the organization and the benefits that the company will be deriving through the changes.

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Table of Contents
Task 1...............................................................................................................................................4
Change and its requirements........................................................................................................4
Steps and actions taken by the company for the realization of the goal......................................4
Organizational performance........................................................................................................4
External trends and their impacts on the organization.................................................................5
Major operational change requirements......................................................................................6
Consulting model and its application in the organizational change............................................6
Review of the changes.................................................................................................................7
Task 2...............................................................................................................................................7
Change management project plan................................................................................................7
Identification of the changes and their impact.............................................................................8
Cost benefit analysis....................................................................................................................9
Associated risks.........................................................................................................................13
Assessment of benefits over the risks........................................................................................14
Barriers......................................................................................................................................14
Training plan..............................................................................................................................14
Required resources.....................................................................................................................15
Task 3.............................................................................................................................................16
Training plan for the employees................................................................................................16

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Benefits of the plan....................................................................................................................16
Feedbacks on the change management......................................................................................16
Response to the resistances by the employees...........................................................................17
Implementation of the revised change management plan..........................................................17
Evaluation and modification of the change management plan..................................................17
References......................................................................................................................................19
Appendix........................................................................................................................................20

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Task 1
Identified requirements for change which are linked to the organization’s strategic plan
goals
The concerned company for this report aims at undertaking the change, which is based on
the objectives of the company to bring in improvements in the market situation. The changes are
aimed at bringing in improvements in the market share of the organization to 7.5%.
Review the organization’s current policies, practices and operations delivered against the
organization’s strategic goals
The steps that are being undertaken by the company are based on the improvements that
are required. It helps in bringing in improvements in the market situation of the organization.
The operations that are being undertaken by the organization are based on the courier services.
The scale of the services are based on the requirements of the clients. The concerned company
undertakes steps in order to ensure a well-motivated workforce and therefore enhance the
activities through the implementation of technology such as the GPS and the PDA’s. It helps the
organization in keeping a track of the improvements that are being aimed by the company. the
goals of the company based on the empowerment of the employees helps in enhancing the
functions undertaken by the organization. On the other hand, the technologies that are being
adopted by the company help in monitoring over the services that are being delivered. In order to
shorten the delivery timings and thereby undertake proper delivery timings, technologies like the
inclusion of the PDA’s and the GPS systems helps in enhancing the functioning of the
employees.

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Identify organization’s performances with regards to its people, processes, technology and
structure
The performance of the organization is based on the factors of the change, which helps in
bringing in improvements in the structure and the functioning. The major functions and the
change that is being undertaken by the organization is based on the inclusion of the much
required technology of the GPS and the PDA’s which is aimed at assisting the truck drivers with
the information of the location of the clients. It will also help them in cutting off the time that is
required for searching the location of the clients. On the other hand, the company has taken steps
to train the employees for the efficient functioning. The market share of the company can be
enhanced through the smooth functioning of the business, which is facilitated by the integrated
activities undertaken by the employees. Therefore, the company is taking steps in order to
empower the employees in a healthy manner. The company is also looking forward to include
more 16 trucks for the expansion of the business. It will be helping the company in undertaking
new intakes of the human resource that might be resourceful for the growth of the company in
the market.
Identify two external trends and develop an explanation of how these trends impact the
organization
The external trends that are affecting the company’s growth are based on the
undertakings of the company. The trends that are being faced by the company are the
technological advancements that are being undertaken by the other companies and the political
factors that the company might face due to their aim of expanding their business in the Asian
countries. The most important factor that is being faced by the organization while undertaking
their improvements is influenced by the technological advancements that are undertaken by the

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competitors in the market. The technological advancements have helped in the undertaking of the
smooth functioning of the organizations in the market. On the other hand, the political factors
that are being faced by the company are based on the different regulations and rules framed by
the nations. Therefore, the company is required to revise and modify its policies for their
expansion in the Asian markets for coping up with the market competition adhering to the
prescribed laws and legislations.
Identify major operational change requirements
The change that is being planned by the organization helps in the sustenance and the
expansion of the business. The firm requires to minimize the time that is required for undertaking
each delivery which is being facilitated by the installation of the GPS and the PDA’s. On the
other hand, the company is also taking steps in order to install the hydraulic lifters, which will
help in minimizing the need of the assistants to the truck drivers. It will also help in undertaking
injury free loading and unloading activities. Alternatively, the decisions that are being taken by
the organization help in bringing forth the improvements in the situation of the company in the
market. The operational changes like the inclusion of 16 trucks will help the organization in
undertaking the expansion resulting to the profitability of the organization. The decisions that are
being taken by the management of the organization is resisted by the employees on several
grounds. However, the company assured that the implementation of the new technologies will
not cost the workforce their jobs controlled the situation of the outbreak.

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Identify any one consulting model you would like to implement in your organization and
use this consulting model, consult stakeholders, specialists and experts to identify major
change requirements and opportunities
The consulting model helps in undertaking the change in a systematic manner. It helps
the organization in going through the steps that are required for bringing in the changes in the
structure of the organization. The stimulus for the change phase helps the organization in
understanding the organizational requirement for undertaking the change for the improvements
in the situation in the market. In this stage, the concerned company has taken steps to realize the
needs of the organization to bring in the change for making the improvements. On the other
hand, the company also undertakes a diagnosis of the market situation for understanding the
applicability of the change in the market. Establishing the change and acting on the change helps
the organization in implementing the change in the structure of the organization. The
incorporation of the change will be helping the organization in making use of the elements for
bringing in the improvements in the culture and the undertakings of the organization. Therefore,
the change management of the organization helps in the proper enumeration of the steps that the
company must take in order to bring in improvements.
Review and prioritize these change requirements and opportunities
The changes that are being planned by the organization are based on the requirements of
the company to expand its enterprise. The changes that are being planned by the management of
the organization is based on the installation of the GPS and the PDA’s which is aimed at
enhancing the functioning of the workforce (Kuipers et al. 2014). On the other hand, the
installation of the hydraulic lifters has helped in reducing the concentration of the workforce in

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singular aspects. The introduction of 16 more trucks will be helping the organization in making
its expansion in the market.
Task 2
Develop a change management project plan
Changes Procedure Rationale Time required for
implementation
GPS and PDA The installation of the GPS in the
trucks and the distribution of the
palmtops among the truck drivers will
help in the proper functioning of the
job roles.
Improves and enhances
the productivity
through the smooth
functioning
5-7 weeks
Hydraulic
lifters
The installation of the hydraulic lifters
is based on the appointment of the
technicians.
Helps in reducing the
assistants to the truck
drivers and thereby
promote an injury free
loading and unloading
functions
3-6 months

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Introduction of
16 more trucks
The introduction of more trucks in the
business is being facilitated by the
probable route that is being
undertaken by the organization for its
expansion. Meager buying of the
trucks does not help the organization to
expand. The appointment of the human
resource is again an important factor
that supports the growth of the
organization in market.
It will be helping the
organization to improve
their productivity in the
organization
In a year’s time
Negotiation
with the
workforce
The negotiations that are being
undertaken by the organization are
based on the proper meeting and the
sessions with the representatives of the
unions helps in settling matters relating
to remuneration and payoffs.
It helps in retaining the
confidence of the
workforce through the
elimination of the
discrepancies that
might occur between
the management and
the workforce
Through
continuous
sessions with the
union
representatives
Employee
empowerment
and training
Proper training sessions being
delivered to the employees by
experienced trainer and the proper
equipments helps in the undertaking of
the steps for the proper functioning of
the organization in the market.
Motivation of the
employees and the
training that is being
provided to the
employees helps in
enhancing the
efficiency of the work
Quick sessions in a
month’s time

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done by them.
Identify changes and note that who is impacted and how they are impacted
Changes undertaken People Impacted How they are impacted?
Introduction of the GPS The truck drivers The morale of the truck drivers
are affected by the introduction
of the GPS. They felt that the
company was tracking their
activities due to mistrust.
Introduction of PDA The truck drivers The truck drivers are affected, as
they believed that the company
was tracking their records.
However, later they are
convinced of the utility the
palmtops.
Installation of Hydraulic lifters The truck drivers The truck drivers feared that they
might be excluded through the
introduction of the lifters.
However, the lifters helped them
in smooth functioning of their
job roles and without injuries.
Introduction of 16 more trucks The suppliers and the truck
drivers
The introduction of the trucks has
helped in maximizing the outputs

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of the organization.
Cost benefit analysis of change requirements and opportunities
Task Name Duration Start Finish Predecessors Resource Names Cost
Change
management
implementation
173 days
Thu
1/11/18
Mon
9/10/18
$359,000.00
Stage 1 10 days
Thu
1/11/18
Wed
1/24/18
$15,760.00
Identifying the
specification of
pamtop
3 days
Thu
1/11/18
Mon
1/15/18
PDA/GPS
trainer,project
manager,sales team
$3,600.00
distributing
the PDA
2 days
Tue
1/16/18
Wed
1/17/18
2
human resource
manager,project
manager
$2,560.00
Performance
measurement
5 days
Thu
1/18/18
Wed
1/24/18
3
human resource
manager,PDA/GPS
trainer,project
manager,trucking
manager
$9,600.00