This report provides a comprehensive analysis of the change management process implemented at Coles Supermarkets. It begins by defining change management and its application within the business context, emphasizing the need for innovation and improvement. The report then outlines several change management approaches adopted by Coles, including identifying areas for improvement, presenting a solid business case to stakeholders, planning for change, providing resources and data for evaluation, and managing resistance, dependencies, and budget risks. Furthermore, it delves into the specific models of change utilized by Coles, namely Lewin's Change Management Model and the McKinsey 7S Model, detailing their respective stages and application. The report identifies the key players in the change process, such as the change management resource team, executive and senior managers, and managers and supervisors, along with their respective roles. Finally, it explores the actions a change management consultant might take, suggesting the Kotter's Eight Step Change Management Process as a suitable framework for managing the change process, including creating urgency, building a team, creating and communicating a vision, removing obstacles, achieving quick wins, and letting the change mature.
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