Organizational Change Management Strategy Report for TTF Company

This report provides a comprehensive analysis of organizational change management strategies for TTF, a company in the information and communication technology sector. It begins with a short proposal outlining an executive summary and the company's expansion plans, including mergers and acquisitions. The report then develops a change management strategy, including a SWOT analysis of TTF's strengths, weaknesses, opportunities, and threats. It details a change management plan, including the change management process, plan, and approval process, along with training programs. Furthermore, it provides an implementation strategy, including a priority plan, communication plan, and technical meeting schedules. The report covers various aspects of change management, from initial planning and consultation meetings to the implementation of new technologies and communication strategies. It emphasizes the importance of aligning changes with business goals, determining impacts, developing communication strategies, providing effective training, and measuring the change process. The report aims to provide TTF with a structured approach to manage organizational changes effectively.

Manage Organisational Change
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Table of Contents
.............................................................................................................................................1
INTRODUCTION :............................................................................................................................4
a) Short Proposal which outlines executive summary :.................................................................4
b) Developing a Change Management Strategy:...........................................................................5
C ) Implementation Strategy : .......................................................................................................6
d) Review Plan...............................................................................................................................8
e) Service Maintenance plan.........................................................................................................9
CONCLUSION :..............................................................................................................................10
REFERENCES :...............................................................................................................................11
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INTRODUCTION :
TTF is a company which provides technological objective and aims at information
communication technology which wants to expands in various areas (Agozzino and Kaiser,, 2014).
It is the combination of various software, middleware, transmit and stores.
a) Short Proposal which outlines executive summary :
TTF Is planning to move in new product lines by expanding its business overseas. Its
business growth is based on mergers and acquisitions. The main reason for structuring business
is to attain strategic objectives. It has initiated at many development levels and made many
changes by reaching new changes in its life cycle. Its development includes more stability and
planned management. It is now planning to exploit new markets and reacting to fresh products
and services which are in demand.\ Profitability and sales can be increased by targeting markets
and preparing for joint ventures and business partnerships. (Bacigalupo, Punie and Van den
Brande, 2016).
Planning Consultation Meeting get fixed by Council's City Development Department. It has its
own benefits regarding outcomes, opportunities for Ward Councillors who hear the opinions of
all bodies. TTF Wants information Communication technology to develop (ICT). Firstly the
meeting is scheduled among the assistant of organisations. Then timing is decided. Then it is
decided to organize the meeting inside or outside the organisation. In this meeting assistant
decide what actually TTF Is looking for in coming years. A long meeting is preferred but there
is no recommended time. Then the agenda is planned. The contents of agenda are : main topic of
discussion, timing, main purpose and the complete process of that discussion. A proper location
is also set where the meeting is planned and then after discussing the topic budget is decided.
This budget depends on the type of meeting. Consideration goes when the main objective of the
discussion is known by the assistant of the company. TTF Decides the budget according to their
goals. Meeting can be done in a room with full amenities. In process, information is shared,
current market condition is discussed.
1. Reasons behind proposal:
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Its development includes more stability and planned management. It is now planning to exploit
new markets and reacting to fresh products and services which are in demand. Profitability and
sales can be increased by targeting markets and preparing for joint ventures and business
partnerships
2. Plan for consultation meetings:
A plan should be set up thoroughly that involves relevant discussion so that satisfactory outcomes
can come out. There should be 5 or fewer objections in 7 days.
3. Agenda template:
Meeting Agenda
Date: Location:
Time: Meeting Time:
Agenda items:
1. Business rising from previous minutes.
2. Minutes taken in previous meeting
3. Subcommittee reports.
4. Election of the Office Bearers.
5.General Business.
6.Guest Speaker as required.
7. Motions on notice
For discussion on next meeting
8. Next Meeting
Date, venue, attendees, time and apologies.
9. Meeting Close
Please RSVP to the Secretary and contact details.
Meeting outcome matrix
RACI matrix
R-RESPONSBILE- performing the activity or makes the decision
A-ACCOUNTABLE- is accountable for the accomplishment of the activity
or decision
C-CONSULTED- is consulted before the activity is accomplished or the
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decision is made
D-INFORMED- is informed upon completion of the activity or decision
Activity
or
decision
IT
manager
Employees Project manager
Role is to take entire
responsibility of their
employees and support
them in their work.
Compan
y has
decided
to
implem
ent a
new
technolo
gy
IT
manager
role is to
ensure that
plan is
prepared
under its
guidance
Employees
role is to carry
to support in
implementatio
n of ICT
technology
b) Developing a Change Management Strategy:
Swot analysis of TTF
Strength : wide market share
Highly skilled and talented workforce.
Innovative skills
Sufficient amount of venture capital.
Low cost of doing business
Weakness :
Low brand awareness
Ineffective marketing strategy .
Lack of strategic planning
High taxation rate
Lack of sufficient expertise
Limited demand for softwares
Opportunities :
Managed services.
Expansion of business.
Threats :
Increase in competition
Amendment in norms related to information and
communication sector.
Political instability in the nation.
Change management strategy:
5

Change management Strategy can be described in some special forms in which
organisation has faced some changes in supply chain, scheduling, project scope, inventory
requirements and many more. This change is done so that negative effect can be minimized.
Change management strategy is required to implement ERP solution, to make a senior
leadership, new suppliers can be brought so that new web form can be processed. Office spaces
can be relocated inside the building itself. Every organisation need that its management should
be successful so its procedure should be changed (Bird and Yucel, 2015). Change management
process helps in removing obstacles, creating short term wins, brings change in corporate
culture. It consists of various models, frameworks and theories. These models support in
change from initiation to completion. Change management plan helps in controlling budget,
resources, scope, communication and schedule. It reduces the impact on business which occurs
on business, employees, customers, and different stakeholders. Various complex changes are
quickly handled by effective organisations. But deep changes are unsettled and troublesome.
There are many organisational changes which needs to be continuously lead by employees. For
an articulate organisational strategy it is important to maintain a straight and articulate change
management plan for TTF For writing a change management plan reasons has to be
demonstrated for the change (Bonnelle, Veromann. and Husain, 2015). Then the departments
are determined by which change management plan will get affected. After this stakeholders are
identified for its team. It is important to have a composition team which is lead by good leader.
This plan has interaction with address concerns, stakeholders and other concerned people. Then
clarification on desirable benefits are done. These advantages are clearly outlined.
Then TTF prepares project plan for its team. It is a critical task which can be told as
document of its project. Its information is communicated to other people. And whole project is
organised. Project may contain of 5-10 pages at the initial stage. But its target is of sponsors
and fresh team leaders. Early stage describes the surety of all team members and sponsors
working with the common objective. With this plan, it moves ahead and adding of more pages
are there. Project plan is a type of tool which communicate with stakeholders. And paves path
for project. It consists of those members who passes budget and business leaders or senior
managers. It completely describes the structure of team by establishing budget of the project.
Change management procedure:
1. Defining changes and aligning it to business goals.
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2. Determining impacts and its affects
3. Developing a communication strategy
4. Providing effective training.
5. Applying a support structure
6. Measuring the change process
Change Management Plan:
In this plan, roles to manage and control changes and activities are defined. It is detail
description of budget, project's scope, schedule and plans to formulate risk, quality, isues and
change.
Change Management Project Plan:
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Illustration 1: Kotters change model
(Source: Kotter's 8 phase of change, 2014)

It helps in evaluating change which a project must undergo and help in keeping change
management projects on path. It ensures that process created for change is implemented seriously
and will go long run.
Change Management Approval process:
This plan must be approved by stakeholders who are mainly influenced when it is
implemented. It goes through a range of approval states. In Approval phase services, impact,
urgency, priority, status, risk level, change location, product categorisation all are modified.
Training program:
Training programs re delivered to employees so that they can adopt change easily in the
organisation.
C ) Implementation Strategy :
Priority plan
For implementing strategy a business plan has to be applied with correct data and useful
methods. These all methods consist of physical design, necessary information, network design,
transactional activities. TTF need protocols that can circulate all over its head offices. Routine
protocols are needed to design communication and transaction for different units. And so there is
no option left to manipulate anything (Ehler, 2018). Speed and cabling types are required in
networking chain in this business. Network system is protected by malware and viruses by creating
a proxy wall which on the other includes accessibility of IP system. Similarly, industrial operations
are very controlled by industrial operations. It requires different documentations like :
Wi-Fi diagram
Rock layout diagram
Routing protocol diagram
Cable plan
Security diagram
Patching table
cloud services diagram
password vault
Then comes directory structure which consists of sites and organisational units. It includes many
sub directories which includes naming convention or file managing. Sites contain domain system
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in which more subnet are there (Hayes, 2018). Then server specification is there, server testing
plan is performed. Finally, maintenance plan of server is initiated and router specification is done.
Plan is then implemented or delivered which is helpful for business networking system
Communication plan
Type of
communic
ation
Communi
cation
objective
Medium Frequency Audience Owner Deliverabl
e
Format
Meeting In this the
introductio
n between
the project
and IT
manager
take place
Medium
which can
be
considered
is known
as face to
face
meeting
It is to be
done every
month
Project
sponsor,
can be
listeners
Project
manger
Miniature
meetings
On share
point soft
copy is
archived
Project
team
meetings
With the
team
review
status of
the project
It can also
done
through
conference
call.
Can be
done on
weekly
basis
In this
team who
are
working
are known
as the
audience
The owner
here is
project
manager
Agenda
for
conference
On share
point soft
copy is
documenta
tion
Technical
meeting
The
technical
The
company
Conducted
at the time
In this
company
The owner
is
Agenda
are carried
Can be
shared as a
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designed
that is
been
developed
is disused
can
consider
face to
face
meeting
of urgency can
consider
technical
staff as an
audience
technical
lead.
soft copy.
Project
status
report
The
activities,
issues,
cost etc.
need to be
repeated
Project
manager
can send
email to
all its team
member(I
vers,
Francis
and
Grimshaw,
2014).
Required
to be done
once in a
month
All the
stakeholde
r is
essential
to carry
out
meeting.
It can be
shown
through
project
director.
It can be
timetable
for the
plan team
On share
point soft
copy is
archive
Risk Management plan:
It is a document that foresee impacts and contains assessment matrix. Steps of risk
management are :
Identifying Risk
Examining that risk.
Evaluating the risk.
Treating the risk in specific manner.
Monitoring and reviewing the risk.
Timetable:
Days
Risk management
Plan
Communication
plan
Priority plan Change
management plan
Monday Operate
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Tuesday Operate
Wednesday Operate
Thursday
Friday Operate
Stages in Decision Making:
1. Defining goals for meeting
2. These goals should be made clear to everyone. Every member of group should know the
purpose of meeting.
3. Deadlines and action items should be determined properly.
4. People should be encouraged to play devil's advocate.
5. People should be hold accountable and there should be track on milestones.
d) Review Plan
It is very much important for project manager to review the plan before implementing it.
This tactic is very much crucial in order to ensure successful completion of the project. It is at this
point that you can stand back from the entire program, evaluate successes and failures, and identify
process changes for the next project. This is part of the ongoing, continuous improvement of
change management. Review plan in context of present project involves determination of methods
for feedback, Action plan to respond feedback, Reporting on performance of the new service:
Method of gathering feedback with examples , signing off etc.
Feedback can be received through many ways like from live chat, live chat session, getting
customer feedback forms on TTF Site., measuring performance of customer service,calling
customer regularly, using email surveys for new customers. Issues can be addressed through live
chats. It helps the customers who do not reach to their desired products or do not get good
customer service (Kerzner and Kerzner, 2017). Through this customer can easily come in contact
with the company.
Action plan to respond feedback
Online services for example Zopin has recently introduced live chat to increase
compatibility with its customers. Chat should remain proactive all the time so that its efficiency
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can increase. This improves the quality of feedback and the way of responding. Performing live
sessions consists of basic questions which are asked to customers. If the user has any technological
complain then quick and prompt action is taken by the company. This helps in winning customer's
trust. A trustworthy feedback is provided by the company to customers another form like email,
for example [e-mail] . Through this email all grievances of customers are sorted out.
Another method is sending out email survey when complaint ticket is closed. The main aim is to
see whether customer's expectations are going with the resolution or not. When few questions are
there then only such surveys are performed (Koblinsky, Calvert and McDougall, 2016). Then
type of questionnaire is prepared which can be called as action plan to respond users. In the action
plan following things have be marked :
1) Identification of key sources of complaints and marking present level of satisfaction.
2) Key customer journeys are reviewed so that customer's needs are changed an system is
improved.
3) Customer should complain through social media sites only.
4) Monitoring effect of changes, improvement in new areas make reduce complains.
Reporting on performance of the new service:
Performance reporting is important because it sets benchmark for better performance and
monitor workforce. There are better chances to demonstrate external reports and compliance.
Methods of reporting to stakeholders:
This can be done through delivering details on undertaking status, routines and progress of
the project and business team. Reporting to stakeholders can be done by providing right
information since earlier report. Additionally, pending actions of the team can also included in the
activities already completed.
Sign off
Finally after the completion of project team members review each and every point of the
project and count its benefits and disadvantages. Then they sign off from the projec.
e) Service Maintenance plan
1.) Service and maintenance plan-
2. )Service plan- In this it is essential to keep the machines of the entity healthy, prevent major
consequences and excessive damages. It is need to be done in the timely manner so that
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