Organizational Communication Report: Resort Case Study Analysis

This report examines organizational communication within a resort, focusing on a case study involving cost-cutting measures during a crisis. It explores the impact of these decisions on employee morale, productivity, and satisfaction. The report delves into the concept of organizational communication, highlighting its significance in engaging employees and fostering loyalty. It identifies areas of negotiation, such as workplace health and safety and employee benefits, while suggesting relevant communication theories to address the issues. The analysis provides practical strategies for improving communication and managing employee relations during challenging times. The report also includes references to support its findings and recommendations.

ORGANIZATIONAL
COMMUNICATION

INTRODUCTION
Organizational communication includes the study of communication
process within the organization (Zikalal 2018). And it includes formal as
well as informal communication channels within the organization. The
presentation will discuss about-
• Issues faced by resort
• Organizational communication concept
• Organizational communication significance
• Identification of areas of negotiation
• Identification of suitable theories and application of the same

ISSUES BEING FACED BY THE RESORT
DUE TO CORONA VIRUS
Case background
• Due to the sudden spread-out of Corona Virus, the hospitality industry
has been affected negatively (Tekingündüz et al. 2017).
• Therefore the resort under the case study has decided to reduce its cost
by reducing the shuttle facility and also reducing the options of meal
available for the staff.

However these decisions of the top management have caused a chaos
among the employees because:
• Employee morale is reduced due to this decision of the top management
• A sense of dissatisfaction is created among them
• The top management’s decision may affect their performance and
productivity
• The staff members may resist the top management’s decision due to the
inability of the top management to communicate about its decision prior
to implementation

CONCEPT OF ORGANIZATIONAL
COMMUNICATION
• Organizational communication includes the communication between
two or more parties within the business environment for the purpose of
achieving the organizational goals (Namhata and Patnaik 2019).
• Organizational communication includes both formal and informal
communication channels within an organization.
• Therefore it is necessary to have organizational communication
strategies and policies for the purpose of communicating effectively
within the organization.

SIGNIFICANCE OF ORGANIZATIONAL
COMMUNICATION
• Effective Organizational communication is important as it helps in-
• Engaging and motivating the employees
• Improving the loyalty and commitment of the employees by making
them understand their terms and conditions of employment in a better
way.
• Employees get a voice within the organization through effective
communication strategies and policies within the organization.
• Employees in penting up their emotions and that can further help in
satisfying the employees of the organization (Badjie et al. 2019).

IDENTIFICATION OF THE PROBABLE
AREAS OF NEGOTIATION IN THE
CASE• The probable areas of negotiation includes-
• The Workplace health and safety policy of the company that is not
compromised due to the current emergency situations that the resort is
going through
•

• The company’s decision of reducing the meal options for the purpose of
saving the cost and then providing a stable salary to the employees
even under such emergency situations
• The company’s decision of reducing the shuttle services led to a sense
of dissatisfaction among the employees of the organization that can be
overcome with the help of other employee’s engagement activities.

IDENTIFICATION OF THE SUITABLE
THEORY AND APPLICATION OF THE
SAME
The theories that have been selected for influencing the employees
includes-
• The social exchange theory
• The bargaining theory
• The expectancy violation theory
•

REFERENCES