Business Communication Report: Organizational Communication Analysis

This report examines the critical role of organizational communication in business settings. It begins by defining organizational communication and highlighting its significance for effective business operations. The report emphasizes the seven basic communication rules: clarity, correctness, completeness, conciseness, consideration, courtesy, and concreteness, demonstrating how adhering to these principles is essential for successful communication within an organization. A personal reflection section discusses the author's insights on the topic, emphasizing the importance of clear communication and its impact on achieving organizational goals, as well as the two types of organizational communication, internal and external. The application section explains how the understanding of organizational communication can enhance professional skills and career development, including the importance of maintaining courtesy, conveying complete and correct information, and avoiding emotional communication. The report concludes by underscoring the benefits of effective communication in both internal and external contexts, and highlighting the importance of these skills in professional development.

Running head: BUSINESS COMMUNICATION
Business Communication
Name of the student:
Name of the University:
Author Note:

1BUSINESS COMMUNICATION
1. Description of the topic
Organizational communication is one of the most essential activities that are taken up in
any business organization. The topic organizational communication has been chosen, since
without effective communication, sound organizational work is not possible. Organizational
communication needs to follow seven basic communication rules. These include the following:
a. Clarity: Clear business communication and convey of the facts clearly in business is essential
for effective business communication. Lack of clarity in communication will result in
misunderstanding among the members (Kaul 2014).
b. Correctness: The communication among the employees in any business needs to be correct.
Incorrect information being conveyed will result in deflection from the fulfilment of the
organizational goals (Shockley-Zalabak 2014).
c. Complete: While communicating in business, it is essential that the communication is
complete. Incomplete communication will result in increase in misunderstanding among the
employees, giving rise of conflicts and confusion (Kaul 2014).
d. Concrete: Concrete communication is an important part of organizational communication.
Hence, the employees need to engage in concrete communication (Shockley-Zalabak 2014).
e. Concise: Organizational communication needs to be concise. Sharing of irrelevant
information has to be avoided by the employees of the business organization. Lack of concise
communication will over burden the employees with irrelevant information, failing to extract the
required information.

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f. Consideration: Consideration and good relation among the employees is important to be
established in business communication. Empathetic communication and understanding the
situation that the employees are going through needs to be maintained (Shockley-Zalabak 2014).
g. Courteous: Courtesy in business communication is one of the basic requirements that have to
be followed by the employees in order to ensure effective business and organizational
communication.
Thus, in order to ensure effective business and organizational communication, the 7C’s of
communication needs to be followed diligently. Thus, organizational communication is essential
and has been chosen.
2. Personal reflection
I found the topic of organizational behaviour interesting and useful. This is because,
organisational communication is essential for any business organization. Effective
communication has a great significance in successful fulfilment of the organizational goals. The
clarity in communication among the employees needs to be maintained in the organizations such
that they are able to work efficiently. However, lack of maintenance of clear communication will
result in confusion among the employees (Argenti 2015). I have chosen this topic, since it is
interesting to study the various ways of communication among the employees of any business
organization. The lack of clarity among the employees is not acceptable for the successful
completion of the organizational goals (Anderson 2016). The communications among the various
levels of employees have to be completed successfully, such that effective communication and
fulfilment of the organizational goals could be done. I have understood the importance of
organizational communication and its significance in the daily lives. Moreover, communication

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has a key role to play in ensuring the successful fulfilment of the organizational goals (Argenti
2015). I have understood that there are two types of organizational communication. These are the
internal and external communication. The internal communication helps in the flow of
information among the employees of the business organization. This communication might flow
upwards, horizontally or downwards (Anderson 2016). The external communication includes the
exchange of information between the organizational members and external stakeholders. The
formal communication channels in the organization have to be maintained, such that clear
communications among all the employees in the business organization are maintained.
Another reason for choosing this topic is the future application of organizational
communication, which will help me enhance my professional skills and career. The
organizational communication skill needs to be incorporated in me, such that I am able to
communicate effectively.
3. Application in present or future professional career
Organizational and business communication has a significant role to play in my present
or future professional career. I have learned the various ways of effective business
communication. This will ensure its full application in my professional career. Moreover, I have
learned about how I would communicate, such that the norms of business communication and
fulfilled successfully. Business communication is essential for the successful communication of
the organizational goals (Jackson 2014). In order to fulfil the organizational goals, each
employee has to communicate with clarity with each other, so that all information is exchanged
with clarity. Courtesy and empathy in business organization has a high significance. While
communicating with juniors, seniors and colleagues, it is important that courtesy be maintained

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among each other. Thus, by learning the various ways of effective communication, my
professional career is enhanced. I can communicate with my colleagues with clarity. I will
communicate concisely and will convey only the information that is necessary. Thus, by being
concise, I am able to get rid of the overhead of excess and irrelevant information. It is important
to ensure that the information that I convey through communication is correct and complete.
Conveying incorrect information to the employees with increase redundancy and decrease my
trustworthiness. Thus, I need to ensure that I convey only correct and complete information. The
completeness of the information in needed in organizational communication (Cenere et al. 2015).
Incomplete communication will result in the increase of redundancy among the employees.
Queries and questions will be raised because of incomplete communication (Roebuck and
McKenney 2006). Thus, it is essential that complete communication be carried out in order to
ensure effective organizational communication (Bovée and Thill 2013). Moreover, I have also
learned about refraining from use of emotions while communicating in business and
organizations. The emotions need to be controlled while communication, thus ensuring effective
organizational communication. Thus, the path of my professional career will be enhanced, along
with helping me to communicate effectively in business organizations. It is important that I carry
out internal and external communications successfully in the business organization. This will
ensure a clear communication with the internal as well as external stakeholders. Thus, the
importance of effective business communication and organizational communication has been
realised by me and will help me to develop my professional and soft skills.

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References
Anderson, C., 2016. Importance of External Business Communication. Extraído desde
http://smallbusiness. chron. com/importance-external-business-communication-19304. html.
Argenti, P.A., 2015. Corporate communication. McGraw-Hill Higher Education.
Bovée, C.L. and Thill, J.V., 2013. Business communication essentials. Pearson Higher Ed.
Cenere, P., Gill, R., Lawson, C. and Lewis, M., 2015. Communication Skills for Business
Professionals 7. Cambridge University Press.
Jackson, D., 2014. Business graduate performance in oral communication skills and strategies for
improvement. The International Journal of Management Education, 12(1), pp.22-34.
Kaul, A., 2014. Effective business communication. PHI Learning Pvt. Ltd.
Roebuck, D.B. and McKenney, M.A., 2006. Improving business communication skills.
Shockley-Zalabak, P., 2014. Fundamentals of organizational communication. Pearson.