HRES1101: Workplace Culture and Organizational Effectiveness

This report examines organizational effectiveness through the lens of open systems, learning, and stakeholder relationships, emphasizing the critical role of workplace culture. It discusses how Google addresses these perspectives to enhance its organizational effectiveness. The report covers the open-system perspective, where Google relies on external resources and internal subsystems. It also explores the learning perspective, highlighting the importance of intellectual capital (human, structural, and relationship capital) and knowledge management (acquisition, sharing, and use). Furthermore, it analyzes stakeholder relationships, identifying key stakeholders and the challenges of balancing their diverse interests. The report concludes with recommendations for Google to enhance its effectiveness, including human resource utilization, customer feedback integration, and technology adoption, underscoring the significance of a positive workplace culture in driving employee pride and organizational success. Desklib provides a range of solved assignments and past papers for students.

RUNNING HEAD: Organizational behavior 0
Organizational behavior

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Contents
Part 1.....................................................................................................................................................2
Introduction.......................................................................................................................................2
Open system perspective..................................................................................................................2
Leaning perspective...........................................................................................................................2
Stakeholder relationships..................................................................................................................3
Workplace culture.............................................................................................................................4
Part 2.....................................................................................................................................................4
Recommendations.............................................................................................................................4
Conclusion.........................................................................................................................................5
References.............................................................................................................................................6

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Part 1
Introduction
The organizational effectiveness can be described as the efficiency which is used by the
company to meet its objectives. It implies an organization to produce a product without any
wastage. In other words, the organizational effectiveness not limited to cutting costs and increasing
workout but it is the capacity of an organization to produce anticipated results with the least
spending of time, money, energy and substantial resources. The success of a business is not only
measured by financial performance but it also comprises long-term planning and internal structure.
The components which lead to organizational effectiveness are leadership, communication,
responsibility, delivery performance, and measurement.
The organizational effectiveness is the extent to which an organization achieves its stated
goals. The company can be considered effective only if it fits well with the external environment,
when the internal subsystems are efficient and effective and when it satisfies the needs of the key
stakeholders. This report includes the organizational effectiveness of Google. In order to be truly
effective Google addresses and embraces key perspectives like open system perspective, learning
perspective and stakeholder relationships. Another factor which impacts organizational effectiveness
is workplace culture. It refers to the shared values and assumptions within the company. It even
comprises attitudes, custom, tradition, values which differentiate one group from another.
Open system perspective
The open-system perspective of organizational effectiveness is one of the initial ways of
thinking about Google. The open system perspective views the company as composite organisms
that alive within the external environment. As a part of the open system, Google relies on the
external environment for the resources like employees, raw materials, material, financial resources
and equipment (Butler, O'Broin, Lee & Senior, 2016). The system perspective also defines numerous
subsystems within the company like processes, work units, and social dynamics. These subsystems
convert the input into various outputs with the assistance of technology. Some outputs may be
valued by the external output whereas some other outputs have contrary effects. The company even
obtains response from the external environment concerning the assessment of its outputs and the
availability of the future inputs (Jiang & Liu, 2015).
As per the open-systems perspective, Google can monitor its environments by maintaining a
close fit with the varying conditions. The one way is to do by exploring new prospects to protect
needed outputs. For instance, various companies face the issue in finding sufficient employees, but
Google has identified numerous ways to make certain that it has sufficient qualified staff. The
successful organizations even redesign outputs in order to remain attuned with demands from the
external environment. For instance, Google adopts environmental friendly practices to make a sense
towards environmental responsibility. It is because the company will fail if it does not detect the
varying customer needs (Bustinza, Vendrell-Herrero, Perez-Arostegui & Parry, 2016).

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Leaning perspective
As per the organizational learning perspective, organizational effectiveness is influenced by
the organization’s capability to obtain, stake, use and stock appreciated knowledge. The intellectual
capital is a company’s standard of knowledge comprising human capital, physical capital and
relationship capital. Firstly, human capital is the knowledge, skills, and capabilities which are carried
by the employees in their mind. The human capital has been defined as valuable, exceptional,
difficult to imitate and non-substitutable (Blakey & Abramowitz, 2016). For instance, Google makes
sure that it asks the employees for their different opinions as such opinions are valued and
encouraged. It is appreciated just because employees help the organization in determining
opportunities and minimizing threats in the external environment. On the other hand, structural
capital comprises the knowledge apprehended and engaged in the organization's schemes and
structures like documents of work process and physical outline of the production line. The structural
capital also comprises the organization’s finished products (Barry & Wilkinson, 2016). It is because
the knowledge can be dug out by taking them apart to realize how they work and assembled. For
instance, reverse engineering. The relationship capital is the value derivative from an organization’s
product image, goodwill and the blend of relationships which organizational members maintain with
the people external organization.
The knowledge acquisition is basically sharing and using by engaging in the organizational
learning. The knowledge attainment arises when the data is taken into the organization from the
outside environment. For instance, Google acquires knowledge by appointing the best talent and
buying companies. Whereas, knowledge sharing is basically dissemination of knowledge throughout
the organization. for instance, Google inspires knowledge sharing by organizing employees into the
team so that they can share information as a part of the job. On the other side, knowledge use is the
implementation of knowledge in order to improve the organization’s effectiveness. Google
encourages its employees to apply knowledge and encourage them to experiment with the
knowledge (Greenberg, 2017).
Stakeholder relationships
The stakeholders of the Google are diverse as it has wide products which can be categorized
into Google search, Google class, Google fiber internet, and cable television services. The
stakeholders of the company comprise users, employees, advertisers, investors, governments and
other communities which distress or are affected by the organization’s purposes and actions. The
stakeholders comprise anyone with a post in the organization like employees, shareholders,
suppliers, advertisers, communities, consumers, government and the interested groups. The spirit of
the stakeholder’s perception is to take into account the actions that affect others, what they
comprehend, accomplish and please the interest of the stakeholders. The stakeholder perspective
identifies the open system perspective, it classifies special people and social entities in both the
external and internal environment. It also identifies that stakeholder relations are vibrant and they
can be conveyed and succeeded (Gagné, Sharma & De Massis, 2014).
It is challenging to understand, manage and satisfy the stakeholder’s interest as stakeholders
have conflict interests. Google does not have full-time resources to please every stakeholder to the
completest. So the organizational leaders are required to select how much priority should be given
to each group. It is an important to factor to favor stakeholders with more power. It is considered
that the most powerful stakeholders extant the greatest threat and opportunity for the company’s

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existence (M. Taylor, Cornelius & Colvin, 2014). Although, the stakeholder’s power should not be
only measures for determining organizational strategy and resource allocation. Ignorance towards
less powerful stakeholders can result in motivating them to become more powerful by pursuing the
support of the government. It can irritate to the more powerful stakeholders if the weaker’ interest
is ignored and norms and the standards of the society are violated. In order to accomplish the
interest of the varied stakeholders, it is required to trust on the personal and organizational values
for the direction.
Workplace culture
The workplace culture impacts to the organizational effectiveness. It is referred to the
shared values and assumptions within Google. It is the entirety of the attitudes, customs, traditions,
values which differentiates one group of people from another. Google has become a leading
example of workplace culture. The organizational culture offers a framework regarding the
behaviour of the employees. The workplace culture establishes clear spirit and values for the
organization (Conger, 2017). Google employees work as a team and its teamwork is effective for the
productivity, inventiveness, and success of the workers and the company. The company constantly
innovates and experiments with its culture. The organization is having core values which can be
communicated effectively and discusses with the employees so that they consider themselves part
of the organization. The leadership and management style encourages collaboration and
communication. It creates a sum of attitudes, customs, traditions, and values. The employees have
equal opportunities at Google in order to make progress. The clear goals set by the company and
rewards have a valuable role in developing a strong culture. It has been considered that the
motivated employees are an area of focus as they have clear goals that can work towards (Ahmadi,
Nami & Barvarz, 2014).
A positive workplace culture is essential for raising a sense of pride among the employees.
When the employees take pride then they like to invest their efforts in the future of an organization.
As a result, it creates opportunities and benefits Google. The identification of the employees who
actively contributes to creating a positive work culture encourages other employees to do the same.
Such employees represent the customs, traditions, and values of the organization (Mahadeen, Al-
Dmour, Obeidat & Tarhini, 2016).
Part 2
Recommendations
Google is recommended to make appropriate use of human resources in order to enhance
organizational effectiveness. It can help a company to cope-up with the open-system perspective.
The human resource personnel provides assistance by designing new business strategies which aim
to improve the effectiveness of an organization. Getting human professionals involved in the design
and execution of the changes can actually improve Google. It is recommended to focus on the
education and growth of the individual and different groups. The strengths and weaknesses of the
different professionals should be recognized for making a plan of action to improve the learning
perspective of Google. The education of the professionals in the different areas should be
considered before making any changes to an organization (Dou, Chen, Lu, Li & Wang, 2018). It helps
in focusing on the growth of the company by forming effective teams. The customers should be kept

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in the mind at the time of assessing the needs and interests of the customers. The customers are
required to fill in surveys and answer questions about the services and products offered by the
Google. It is equally helpful in finding out what is wanted by the stakeholders regarding the products
and the services. Such changes help a company in improving effectiveness. The organisation is
needed to identify an appropriate level of the quality of the products and services. The focus should
be given on the balanced quality along with the cost-effective solutions (Swanepoel, Botha & Rose-
Innes, 2015). The technology has an important role in the organizational effectiveness. The use of
tablets, smartphones and computers should be made in order to improve the efficiency of an
organization. The use of soft wares and tools help to actively work on the specific tasks (Thomas &
Gupta, 2018).
Conclusion
The perspectives influencing organizational efficiency are analyzed with the increasing
importance. The organization can successfully enhance its effectiveness by creating rights plans to
accomplish resources. The organizational efficiency is the degree of success in producing the highest
possible outputs. The three perspectives are addressed of the organization in concern to the
organizational effectiveness. These three perspectives open system, learning, and stakeholder
relationships critically analyse the organizational effectiveness. The workplace culture forms clear
spirit and values for the organization. It offers a framework regarding the behaviour of the
employees at the workplace. A positive workplace culture at workplace raises a sense of pride
among the employees

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