Analysis of Marks and Spencer's Organizational Culture and Impact

This report provides an analysis of the organizational culture at Marks and Spencer, examining its impact on various aspects of the business. The report begins by highlighting the significance of organizational culture, emphasizing its influence on employee behavior, customer service, and overall business performance. It then delves into the specific case of Marks and Spencer, exploring how its culture affects leadership, employee involvement, and the ability to adapt to change. The report also discusses the importance of aligning culture with business objectives and provides insights into the cultural factors, organizational structures, and power dynamics within the company. The conclusion summarizes the key findings, emphasizing the crucial role of culture in shaping the success of Marks and Spencer. The report references relevant academic sources and provides a comprehensive overview of the topic.

Organization culture as an
Integrating Device

Table of Contents
INTRODUCTION...........................................................................................................................1
ASSIGNMENT................................................................................................................................1
CONCLUSION................................................................................................................................1
REFERENCES................................................................................................................................2

INTRODUCTION
In the present assignment the role and impacts of the culture of an organization is
evaluated. The present report is focused on the analysis carried out on Marks and Spencer which
is a multinational brand image in world of clothing manufacturing. The culture also defines the
principles and the operational activities carried out within an organization.
ASSIGNMENT
Impacts of culture on an organization:-
The culture of a corporation defines and determines the value of the business activities
carried out in a business organization. This concept plays a crucial role in Marks and Spencer as
it is concerned with deriving the behaviour of the the individual, innovations brought in the
working and the customer service etc. (Ravasi and Schultz, 2006). The research explains that
culture is a potential competitive advantage, knowing that leadership behaviour, incentive plans
and reward system have direct impacts on the performance of the organization and also customer
service, retention and employee involvement, leading companies are using data and behavioural
information to manage and influence their culture. The concept also determines the success or
failure during the times of change, mergers acquisitions, development and the product cycles can
either succeed or fail depending on the alignment of culture with the business directions. When
the combined culture of business corporation changes, it is very much crucial to update mission
and vision statements (Schein, 2006), and also to ensure buy-in from the top management,
update controlling mechanisms and power hierarchies, hire HR of the desired culture and remove
those who are not and update the corporate ethos
The following are the cultural factors:
 The paradigm are the mission and vision statements ethics and the definitions of Marks
and Spencer.
 Organizational structures: This involves the hierarchy within of the organization.
 Power structures: The authorities are determined who have the decision making powers .
CONCLUSION
From the above carried out analysis the culture of Marks and Spencer and its key roles
and the benefits of the same for the organization are evaluated. Moreover the study is also
focused on significance of culture in the operational activities.
1

REFERENCES
Books & Journal
Ravasi, D. and Schultz, M., 2006. Responding to organizational identity threats: Exploring the
role of organizational culture. Academy of management journal, 49(3), pp.433-458.
Schein, E.H., 2006. Organizational culture and leadership (Vol. 356). John Wiley & Sons.
Online
10 Principles of Organizational Culture, 2016. [Online]. Available
through<http://www.strategy-business.com/article/10-Principles-of-Organizational-
Culture?gko=71d2f>. [Accessed on 25th October 2016].
2