Middlesex University: HRM4422 Organizational Development Report

This report examines the organizational development and human resource management of Kiara Foods, focusing on improving employee performance and organizational effectiveness. The report begins with an executive summary outlining the key issues, including employees' lack of successful collaboration. It provides an organizational background and rationale, explaining the benefits of organizational development interventions. The report details the stages of organizational effectiveness, including contracting, assessment, planning, implementation, and evaluation. It uses models like OEIP and BAM to assess the organization. The report recommends strategies to enhance team building, personal development, and human resource development. The report highlights the importance of aligning the organization's mission, vision, and functional structure to foster a collaborative environment. It emphasizes the use of OD principles, systems theory, and effective communication to inspire employees and drive positive change, ultimately leading to improved productivity and reduced costs. The report concludes with recommendations for enhancing employee engagement and organizational performance.

Organizational development and human resource management

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Executive summary
The organizational development states to successful organizational change and performance.
It is a systematic process of managing an effective organizational change. The behavior of the
employees enables organizational development experts to monitor and assess situations and
anticipate modifications. The organization development has been used in the organization to
attain high performance of the employees along with attaining competitive advantage. This
report includes the organizational development and human resource management of Kiara
foods which offers the best quality products.
The report includes the organization background with the organizational development
intervention. It has addressed the issue in the organization concerning employees not working
in a successful manner. The stages have been included in the report to enhance organizational
effectiveness. There are several stages of the organizational effectiveness like contracting,
assessment, planning, implementation and evaluation. Finally, the recommendations have
been given to improve working of the employees in the organization.
In the end, it can be concluded that employees not working in a successful manner can be
improved by making use of certain initiates. The employees can be motivated to work in an
integrated manner.

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Contents
Executive summary....................................................................................................................1
Introduction................................................................................................................................3
Organizational Background and rationale..................................................................................3
Stage to enhance organizational effectiveness...........................................................................4
Conclusion..................................................................................................................................7
Recommendations......................................................................................................................7
Bibliography...............................................................................................................................9

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Introduction
The organizational development is objectives-based approach to manage systematic change
within the organization. It permits an organization to construct and sustain a new anticipated
state for the whole organization. It is possible to attain organization development either by
communication procedure or assisted by the software applications. The teamwork and their
behavior pattern will enable senior authorities in the organization to detect and inspect
situations and anticipate modifications to attain effective organizational change. This report is
all about the organization development of Kiara foods. Kiara foods offer an extensive range
of products. The company started its operations in 2011 and initiated several varieties of
dairy products under its brand. This purpose of the report to explain the situation that ‘why
employees do not work together in a successful manner?’ It is the aim of the organization
development to change the behaviour of the employees in order to enhance the effectiveness
and efficiency of the team. It requires to advance organizational renewal, enhance problem
solving, engage organization culture change, enhance effectiveness, improve profitability and
competitiveness and initiate change, making sure wellbeing of the employees, reinforcing
system and procedure improvement, facilitating learning and development along with the
sustenance adaption to change.
The organizational development facilitates transformation within the organization. The
organizational effectiveness can be improved by linking employees of the organization in
comprehending the challenge with enabling new skills and knowledge. OD helps in
promotion of high quality, performance, productivity, quality products, financial performance
and constant improvement. The facilitation of change results in the flexible, adaptive and
generally the participative way. Sustainability is the greatest feature of OD which brings
constant change in the accurate direction. It initiates to the positive changes. OD operates
from the specific set of values which shape the work to be done. It values to the human
potential along with the significance of comprehending systematic challenges. OD is adaptive
and evolving. It forms a constant cycle of enhancement to execute, evaluate and make further
change. it increases communication in all over the company by aligning employees to share
values and manifest change. The innovations can also be promoted through the OD as results
in the development and engagement of the employees. It is also an effective analysis of the
market. The OD assists in increasing profits by enhanced creativity and productivity,
reducing costs and lessening staff turnover. it creates a culture of openness and enables

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adaptive and on-going change. the significant emphasis can be put through the OD on the
effective communication in order to inspire employees to make required changes. The
organizations now days require employee development programs to improve skills of the
employees and equip them with the updated skills and appropriate attitude. OD influences to
the bottom line in the organization in the several ways. The cost can be reduced as
organizations can manage turnover and absenteeism. The productivity can also be enhanced
and efficiency can be increased.
Organizational Background and rationale
Kiara foods have marked incredible growth in the market and have become a leading brand in
the dairy industry. The company is always committed to offering the best quality products to
its customers. It has never compromised on the human values and principles assisting in the
business policies and standards. Kiara food has always focused on offering best quality
products with the affordable price which added more value to the organization. Both good
industry knowledge and experience has assisted company to define purchase standards and
quality measures to guarantee customer satisfaction. The company supports its teams by
offering them suitable working conditions in an effective manner. It helps company to form
its own brand and offering quality products. Being a part of health and wellness, Kiara foods
have a team of well trained and experienced personnel who are even certified professionals in
the food industry. The company believes in the product diversification and have more twenty
products with international standards. The organization is aiming to attain more heights and
prominence in the local and international markets making possible through the excellence in
the coming years1.
The organizational development intervention is the best option to address the issues in the
company. The issue faced in Kiara foods is that employees do not like to work together in a
successful manner. The intervention of organizational development (OD) enhances the
performance of the organization by promoting the performance of the employees on an
individual basis. The process of OD assists company to enhance its productivity by making
changes in the leadership, policies, power, control or job redesign. It even intends to bring a
shift in the attitude, beliefs, and values to make sure that the organization can keep up with
the changes taking place in the environment. The issue faced in the organization of
employees of not working together can be improved by the team building, personal
1 David Carnevale, Organizational development in the public sector (Routledge 2018)

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development, learning, and human resource development. The process of the OD is not only
limited to these but aims to advance systems, structures, and processes2. The personnel of the
organization should be enabled to work as human beings in spite of being treated as mere
resources in the huge productive procedure. OD process empowers organizational members
to attain their full capability by offering opportunity to grow and live by the core values.
Undertaking goals of the organization by the process pursue to enhance the effectiveness.
Setting foundation of the challenging work atmosphere makes its employees inspired and
excited. Offering chances to the employees to change and the way they relate to the
environment connects them to their working in the influenced way. Viewing every person as
the organization member assists that have needs are highly substantial to their work and life3.
Stage to enhance organizational effectiveness
The organizational effectiveness of Kiara foods has been enhanced through five stages.
a) Contracting stage: The current working conditions in Kiara foods have attracted the
attention of the management. The employees do not like to work together in a
successful manner. Everyone likes to work on an individual basis and do not match
the standards expected by the company. It put an impact on the daily performance of
the company. So, the company has decided to enable partnership between OD and HR
(Human Resource). The organizational development is all about the activities and
initiatives taken to signify a conscious and planned procedure to bring into line the
aspects of the company to meet goals. The OD can enhance the cooperation between
the employees in order to enhance the organizational capabilities. The capabilities of
the employees are measured by effectiveness, efficiency, culture, health and business
results. It can be made possible by facilitating, training, consulting, tutoring and
designing to the personnel.
Under the OD process, Kiara foods are required to enhance the mission and vision to
attain the working conditions required. The functional structure in the organization
should be aligned so that employees prefer to work together for a common purpose.
Kiara foods are required to take to create a strategic plan for taking important
decisions. The company is likely to make use of the OD procedure to manage the
2 Nancy M. Dixon, The organizational learning cycle: How we can learn collectively (Routledge, 2017).
3 Sarah Lewis, Stefan Cantore, and Passmore Jonathan. Appreciative inquiry for change
management: Using AI to facilitate organizational development (Kogan Page Publishers 2016)

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conflicts existing between the personnel, groups, and functions. It can improve the
ability of the company to operate in a healthy way. Putting OD in the daily process
can enhance online operations on a regular basis. It also enables collaborative
environment which assists to the organization in being more effective and capable.
The OD principles are systems centered and is assisted by the theory. The strength of
OD relies on comprehending the human systems comprising applied behavioral and
physical sciences. It focuses on the total system to make use of the systems theory and
approaches to comprehend organizations. The change is bringing in the specific areas
which cause to change in other areas as well.
b) Assessment Stage: The involvement of the employees in the organization is assessed
by making use of the several models like OEIP and BAM models. The HR is required
to expert in the areas like administration, record keeping, compliance, interviews,
counseling, running surveys, training and information management. Some areas have
been identified where HR and OD overlap such as in attracting and retaining key
talent, engaging employees, comprehending business and strategic drivers, advancing
organizational capability and constructing high-performance cultures.
The OEIP models guide to the organization by making use of the seven effective
steps.
The entry is the first step of this model which identifies the need, investigates and
meets with key stakeholders. In the perspective of the Kiara foods, the issue faced by
the organization has been identified which is ‘employees do not like to work together
in an effective manner. The second step of this model is contracting which comprises

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assessment and working agreement. The issue faced by the organization has been
evaluated in this report as per the working agreement. Kiara foods conducted a survey
to find out employees who like to work together and who do not. So it was found that
8 employees out of 10 agreed to this point that they do not like to work together in a
successful manner.
On the other side, the BAM model includes seven components in order to assess the
organization4. The model includes business environment which identifies the external
demands from the competition, customers and determines the needs to be met. The
other step of the model is business direction including the vision, mission, and values
preferred by the organization. The business strategy is all about the plan of action
deliberated by the company to attain its business direction5. The fourth step of the
model is operational planning and communication. This step ensures that all affected
personnel comprehend and clearly associate to the business direction and strategies.
The further fifth step is procedures; it is all about the flows choose by the organization
to attain its strategies. The sixth step is a structure which means reporting affiliations
and work units in order to facilitate functions of the company. The final step of this
model identified to be people. The personnel of the organization is rewarded and
motivated by undertaking effective policies and systems6.
c) Planning Stage: The senior authority of the Kiara foods is given the responsibility of
assessing the external environment of the business and the organizational goals are set
for the effectiveness of the employees. The company is shaped in order to attain these
goals. The senior management assessed the development of procedure along with the
status of the organization. Necessary changes are made in order to enhance
effectiveness and efficiency. The changes for the effects are possible with the tools
and effectiveness can be attained through the OD.
The gap is found in the performance of the employees as they do not like to work
together in an effective manner. The gap found in the performance of the employees
of Kiara foods can be possibly improved by making changes in the team working.
4 Herbert Kaufman,The limits of organizational change (Routledge, 2017).
5 Ronald E. Riggio, Introduction to industrial/organizational psychology (Routledge, 2017).
6

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 The employees should have an understanding which contributes to the
effectiveness of the organization. They should be aligned with purpose and
goals. The employees should be talented and having appropriate skills to
conduct the activities in the organization. The employees can be encouraged to
work in an integrated manner by offering incentives and rewards. The
leadership should be promoted among the employees with communication,
power, and empowerment7.
 The team can be motivated to work together towards a common goal. The
employees can work together if they are offered with clear goals. The
employees can better perform the job when they know why they are being
assigned the job.
 Kiara food can recruit and retain the best talent along with assisting low
performing employees. The low performing employees can be assisted by
offering an inspiring framework to work. The best talent ensures the best
performance of the organization along with the co-operation.
 The employees can even be stirred to work together by offering incentives,
motivation, and efficacy. The intrinsic motivations like personal satisfaction to
work and working on the interesting projects offer the greatest impact on the
work and performance. It will also inspire people to take more strategic risks
to attain term goals.
 The conflict management is identified to be a critical part of the high
performance of the employees. The open communication should be promoted
in Kiara foods. It can help the company to instantly address issues openly. The
communication all the times offer motivation and promote cooperation in the
organization8.
d) Implementation Stage: The strategy is implemented in the organization to ease the
team working along with the communication. The strategy can be implemented in
Kaira foods through Garvin’s three building blocks of a learning organization.
7 Allan H. Church, and Waclawski Janine. Designing and using organizational surveys (Routledge,
2017).
8 Donald L Anderson, Organization development: The process of leading organizational change (Sage
Publications, 2016).

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According to this strategy, there should be a supportive learning environment for the
employees. The organization should feel safe while disagreeing with the employees,
asking naïve questions and presenting viewpoints. The employees should be
encouraged to identify the value of opposing ideas along with taking risks. The time
should be offered to the employees to review the organizational procedures. On the
other side, Kiara foods are also required to gather, interpret and distribute
information. The experiment should be made with the new offerings. The problems
faced by the employees should be identified and solved. The skills of the employees
are required to be developed by training and programs.
Communication enables employees to cooperate with each other. It removes the gap
faced by the employees while working with each other9. The communication assigns
the appropriate duties to be done.
e) Evaluation Stage: Kiara foods can evaluate after the implementation of the strategies.
The performance of the organization has been evaluated integrating the employees to
work together. Employees working together leads to better outcome. The
organizational development has brought change in the organization by improving the
performance of the employees. The time has been saved in accomplishing tasks
whereas doing the task individually consume more time. It also causes to more
efficiency of the organization10.
Conclusion
From the above analysis, it can be concluded that OD can change the whole performance of
the organization. The OD enables employees to work together by implementing change. The
stages have been supportive to improve organizational effectiveness. The contracting stage
has helped Kiara foods to identify the need and working agreement, the assessment stage has
helped in setting goals whereas the planning stage has helped in interpreting results along
with doing gap analysis. Further, implementation stage has helped Kiara foods to execute the
strategy to bring change in the organization. The communication also helped a lot in the
9 Richard Trahair, Behavior, Technology, and Organizational Development: Eric Trist and the
Tavistock Institute (Routledge, 2017).
10 Roy Hayhurst, and Wills Gordon. Organizational design for marketing futures (Routledge, 2018).

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effectiveness of the organization. Finally the evaluation stage has assisted in measuring
progress in contrast to the initial goals.
The idea of OD has changed the whole scenario. It enabled employees to work together in an
effective manner by aligning the purpose and goals of the organization to the employees. OD
even encouraged employees to work together towards a common goal. The recruitment and
retaining of the best talent have made smooth working conditions in the company. Add on,
communication also promoted to the higher performance of the employees. The
implementation models like OEIP and BAM also helped in assisting employees in the
important decisions of the organization.
Recommendations
Kiara food is recommended to encourage socializing in the organization. It offers a more
personal level to the employees to enhance respect and understanding towards each other.
The employees enabled with open communication are likely to speak openly and share ideas.
So, it is suggested to promote open communication to share ideas and make opinions for the
several aspects of the organization. The employees also feel that they are added to the
conversation with the superiors and peers. There are also some additional practices which can
be used by Kiara food for efficient team working.
 Kiara food is recommended to clearly outline the roles and accountabilities of the
employees. The employees should have a clear understanding of their role and
responsibilities within the organization. It limits the confusion and delegate work and
the employees will be able to focus on the tasks assigned.
 Kiara food should have organized team procedures to work on the tasks and
communicate with each other. It will also make employees expend less time on
logistics and the employees will be able to focus more on the actual work11.
 The organization should have defined goals in order to know what are they
functioning and what goals are required to be hitting and at what time. The assessable
goals should be fixed within the certain timeframe so that employees can measure
themselves against personally and as a team12. Knowing the position of the employees
against the benchmarks, additionally offers motivation and incentive to work together.
11 Tonya Henderson, and Boje. David M. Organizational development and change theory: Managing
fractal organizing processes (Routledge, 2015).

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 The employees should be enabled to permitted to take an active part in the decision
making the process. The sense of involvement solidifies the connection of the
employees with the organization. It makes employees feel a central part than having
just physical appearance.
 Kiara food is recommended to make use of task management software. It helps in
gathering and streamlining team tasks, advancement, deadlines, and updates through
the project management system. It responds differently to every person in the
organization.
12 Boris N. Gerasimov, and Gerasimov Kirill B. "Modeling the development of organization
management system (Asian Social Science 2015)